Kelly is the best. Goes up and above every time I go there. They have beautiful jewelry that I have and enjoy.

!!! THEY MODIFIED MY ENGAGMENT RING WITHOUT MY PERMISSION !!!! I spoke to the manager, Raul, weeks after ordering our two rings. The jeweler wanted to change the design of my ring. Told him that I didn't want anything changed. He assured me nothing would be changed. BUT TODAY, I went in to see my ring and saw they had significantly changed the design of my ring. They removed diamonds, gold accents, and put a larger center stone in the center ( Which I did not want). Now they are refusing to give us a refund. They want us to accept a ring they redesigned without our authorization. Mind you, we paid more than $3,000 for the ring. After suffering more unprofessionalism from the manager, he finally agreed to give us store credit for the amount we paid . STAY AWAY FROM THIS BUSINESS!! read more

They are very friendly and great customer service. My wife has been coming here for many years and loves the staff.

Blanca Rios is absolutely phenomenal. She was so helpful in helping my soon to be fiance & I find the perfect engagement ring. She was very knowledgeable on all the rings we were looking at, giving us detailed facts about the natural and lab grown diamonds. She was funny and nice, I really liked her and had such a fun time picking out the ring I'll be wearing for the rest of my life. She made the experience easy and pleasant, and I'm very thankful she was there to help. It was meant to be us walking into Kevin Jewelers today and having Blanca help us. Thank you, Blanca, for all your help. You're truly amazing! This is our second time shopping here, and we will be returning again in the future. read more

My experience was the worse I have encountered at a jewelry store. This is the first time going to Kevin's Jewelers. My husband bought me some diamond earrings. The first day I wore then the backing feel off. I took them back and let them know that I wanted screw on backings. After a few weeks send out I received the earrings. I got home and one of the diamonds was loose. Not sure why they would let something go to the client that's loose. So I took it back again. After 5 weeks to have is fixed and an appraisal. I finally went to go pick them up and they wrote down on the paper that the backings needed to be tightened not the loose diamond! So they sent it out again. So I have had my earrings for a total of 3 days since Christmas. That means they have been in the shop for 49 days. This is not how you run a business. I will never be coming here again. read more

Kevin Jewelers - Jewelry Near Me - Modesto, California

Great Business You should Definitely see if they have what your looking for!! Ask for Shamie ... They have a extensive and I must say great selection of fancy mens rings read more

Kevin Jewelers - My wedding ring I'm so in love - Jewelry Near Me - Modesto, California

Great customer service and excellent deals. Rickey helped me and my bro out today and great deal. He even cleaned my jewellery i was wearing . Definitely coming back read more

I just want to give a shout-out to Roxanne at Kevin jewelers in the Modesto Mall. She took the time to help my now fiancé and I "look" at rings and help me find something I LOVE. We left without purchasing, but my fiancé went back and bought me my dream engagement ring. Thank you Roxanne for your help during this beautiful journey. read more

Great customer service! However, cheaply made jewelry. My husband bought my wedding ring 2/22, I didn't wear it til 7/22. By 1/23 two diamonds fell out. We didn't by the warranty, so we had to pay $180. That's fine. But now it 5/23, three diamonds are now gone. They said sorry but you didn't buy the warranty. They won't even backup the work they just did . That's bad business. Going to Zales, free lifetime warranty. read more

Kevin Jewelers - You better buy the warranty!! (Every 2 years) What a joke?! Zales warranty is free lifetime - Jewelry Near Me - Modesto, California

Overall, I want to change my original review. The team completely redeemed themselves and helped me get the right sized ring. I'm still waiting for the new ring but the fact the customer support team came back to help us out was very appreciated. read more

I went in tonight to buy my love a beautiful diamond ring. I had help from Ricky and Laurah. The were so amazing and helpful. They have a beautiful selection and great prices. I highly recommend. read more

bought a movado watch, and its not working. the staff said cannot replaced or refund. still waiting for the update if they can fix the watch. Don't buy in this store read more

BIG PROS AND CONS PRO Ricardo (Ricky)was the sales associate that graciously helped me. He was so amazingly kind, patient, attentive, and genuine. From the second I stepped in he was right there to help in a soft and non pushy way. Mind you I looked messy and I'm 30yrs old but look early 20's so people don't tend to take me seriously. I appreciate him not trying to up sale me Or pretend to be over superior. He did everything to appease my wants without an issue. There's nothing more annoying when a sales rep acts like a request is the end of the world. If I wanted it sized, color change, or changed my mind a 100x's it was a no problem attitude which I love. And I changed my mind on three different pieces so his patience and non pressure attitude was top notch. His demeanor was natural and I appreciated that. Grade A people skills and all around very helpful. That store is extremely lucky to have him and feel like he'd strive in any work setting. He can use me anytime as a work reference! CON Laurah on the other hand made my experience extremely uncomfortable. I had found the ring that I wanted to purchase and was ready to go over finance options. I asked Ricky what was the best deal he could do for me and Laurah rolled her eyes, scuffed, then mumbled something. Ricky Said let me see what I can do for you and then got me a better deal. Then he was explaining the different payment options and Laurah kept interrupting asking if I had made a decision on a payment plan while I was still getting info on it. She then said I'll just write it down so you can understand it, then came back with the different options without prices...I told her it would be helpful if she wrote down the prices. Then she went back to her computer and again let out a big sigh of frustration. She was smacking her gum so loud I couldn't concentrate on anything Once I chose how I wanted to finance the ring, I needed to finalize the size and color. She was getting irritated and again kept interrupting Ricky while he was sizing my finger asking if we had made a decision while he literally had the sizing tool on my finger explaining the differences between the sizes I was having trouble with. Then I said I would like gold because I don't like silver at which she replied very rudely that's not silver it's white gold. I decided on gold and was trying to figure out the best fit between 3 different sizes before I could even confirm what size I wanted she made a decision without my permission/confirmation and put it in the system which was really unprofessional and rude. She check me out and instead of going over my receipt, it was left in the envelope on the counter so I took it out to review. Ricky kindly stepped in to go over my receipt with me but of course Laurah impatiently interrupted him and said will you close at least half of the gates? He said yes I will and then proceeded to go over the rest of My receipt. She then started to nudged him with the keys and held them up next to him while he was trying to finish up going over the details. He took the keys and thanked us for coming in. As we proceeded to leave he gifted us with a jewelry cleaner which I thought was a nice touch. If it wasn't for Ricky I would have walked out without anything, but I didn't want him or myself to miss out because of someone else's terrible behavior. Lastly not a big deal but another sales associate tried to up sale me on a different piece while I was deciding on my piece which was kind of annoying but he cleaned my sisters ring so that was nice. So over all I'm grateful for all Rickys help to pick my new beautiful piece and even though my experience was tainted by Laurah unprofessionalism and impatient behavior I'm very excited for my gorgeous new piece that's suited perfectly for me. read more

Kevin Jewelers - Jewelry Near Me - Modesto, California

This place deserves zero stars. Save the headaches and shop elsewhere. I have had a ring from here for less than 2 years and had to take it in at least 6 times, probably more, for missing stones. They finally sent it to corporate and within a week of getting it back after them having it for 5 weeks the same stone corporate just put in fell out again. Now they have my ring again at corporate for WEEKS and nothing is being done. The worst customer service, Laura is rude and so unprofessional. I've asked for a call from the district manager, store manager and corporate because she refuses to help and no one above her will call back. She is the absolute worst. They sell cheap faulty jewelry that falls apart and take zero accountability. Shop at a reputable jewelry store that takes care of their customers. read more

I don't even want to give this place a one star, they are horrible, I hade multiple diamonds fall out only wearing it for a couple hours! Then when I go back to see what they can do to help me is send it back with no guarantee it will not happen again or basically sell it aback you them at a fraction of the cost it was for me to buy it originally!!!!! Don't trust them! read more

Had a really great experience with Kevin Jewelers!! Blanca Castro was really good at accommodating us to all of our need!! Highly recommend her for all your needs very helpful !! read more

I had a change of heart I been looking around and saw pretty much the same price on the watch I bought at other jewelry stores I very happy with it if u can ignore my other review I appreciate the company has been around for 45 years I'm happy to do business with them if it really wasn't for the great customer service I probably would of never bought this of. Elegant watch shot out to Ricky great service I will be returning and the girls where really helpful read more

Me and my fiancé came here to looks at wedding rings and I had no idea wha I wanted until a very nice woman named Roxanne helped us. She was so easy and nice to work with! She gave me a million different options and comparisons on what to pair with what. I feel like she really cared about what I wanted and made it personal. I left very happy and confident on what I wanted thanks to her! read more

Awesome prices. Everyone is friendly, and the employees are always willing in working out a deal .

Amazing service! The employees are sooo helpful and very nice customers service!! I really recommend this jewelry store ! I love it !!

Great customer service， awesome amounts of knowledge and takes the time to get you exactly what your locking for. Thnx shammi

Blanca and Shammi were great, very good customer service. We will definitely be back!

Place is willing to work with you unlike other spots in the mall. A step higher than Kay and Zales. Benjamin and Claudia were great and connected with me in a personal level. They weren't aggressive like other salesman that don't consider you opinion. read more

I wish I could give this place negative stars. The customer service was horrible. Out of the 6 people I had to deal with only 1 was truly kind and had excellent customer service. I wish I had her name. Unfortunately the same can't be said about who helped me. She was rude and put out. At one point she even stopped to take a bite of something she was eating rather then continue to help. I had to call back to follow through with issues they should have resolved for me. The main store actually wanted me to drive to Visalia or further to fix their mistakes. When I took my watch into a watch repair store, (which by the way was brand new and should have worked) I was told that the pins weren't even the correct ones. This has been a pretty bad experience and the employees were not customer service based. Also, the response to this review has an undeliverable email so no one really wants to address this.( insert frowning face) read more