Brian and the entire staff was amazing. Helped my Fiance and I get her wedding band and also fix…read moresome links for my watch. Amazing service from everyone involved.

im not usually one to do this. write bad reviews and all. i like to believe that people will be…read morereasonable. that they will be understanding. two odd weeks ago, i had decidedly chosen to get my rings sized. i was only wearing 1 at the time, since many were too big, or misshapen and needed fixing. i had put it off for a long time but now felt like a good time. i picked yonans bc along w the one i was wearing and the misshapen ring, both had been purchased from there, years back, by my mother. ik i was asking a lot, or rather that the amount of work that i was asking was, a lot (considering the other three rings that were being tweaked and sized). all of this is to say i had the smallest frame of reference in time to discover that the rings did not fit well when getting them returned to me. they were done so fast, i worked all week and couldn't make it myself during their business hours and had a friend pick up the order for me. like i said, the time between having them back, and two falling off, was razor thin. i had no time or rather did not possess the opportunity to return them for proper fitting--they were already gone, missing forever, within a day of having them back. i wouldn't trust these people with your jewelry; it's not in their skill set. this was mainly a basic job about sizing that they got so wrong the first time. they also refused to listen to me, lacked empathy, and wouldn't not take responsibility. i owned that ring for over 10 years and it came with me on birthdays and an international trip my passed gpa took me to, it was with me through college and graduation, through barely getting by to starting my career. i immensely loved that ring. that pretty, inexpensive, black hills gold one that my mother once bought me in 2014 for my golden birthday. rip, it meant everything to wear it.

I needed a delicate ring bracelet resized and they were so helpful in making sure the resizing was…read moreperfectly completed. The staff is super friendly and helpful and they completed the resizing within just a few days. They took an expensive piece of jewelry I was previously unable to wear, wearable! I can't wait to wear it. I also brought in a ring to be resized but they were honest in telling me that I was better off sending it back to the jeweler who created the ring (pictured) because the setting was loose and they did not want to risk breaking the stone when resizing because the band was so thin. They took pictures and my measured my true ring size for me to provide to my jeweler in NY all for free and just to be helpful. I will definitely go to them for all my jewelry needs.

I had to get my bracelet resized and they were fantastic. The lady who helped me was wonderful…read more They seem to care alot about jewelry.

We brought our 3 y-o daughter here, by referral, to get her ears pierced. It's a clean mom and pop…read morejewelry spot. The wife came to prep my daughter's ears and have us choose a pair (they had the typical hypo-allergenic earrings nothing special). The husband did the piercing everyone had freshly sanitized hands, no gloves which I didn't mind. He came and pierced her ears and he was kind and gentle. My daughter didn't make a single sound! She was excited to have earrings and I gave her a little pep talk on what to expect. It was amazing and under $25 which blew my mind, $7 for piercing solution to keep clean for the healing process. Highly recommend!!!!

Recently my husband wanted to have my engagement/wedding ring reset in a new setting. Upon advice…read morefrom our daughter, we went to Universal Jewelers and we couldn't be more pleased with the entire experience! Not only is the finished ring beautiful, but the help and advice of Efrén, the owner, during the process was invaluable. I wouldn't hesitate to refer others to them for any jewelry needs!

Worst customer service owner is mean rude doesn't know how to speak to his customers, I honestly…read morethink he sells fake jewelry!! People had warn me not to go to them I should have listened to them. Never ever going back There again!

I bought 2pair of earrings and it was sold to me for $200.00 ,one of them broke which was a loop…read morewithin a month so I told it back and asked for trade in and the value I was sold is $27.00 (SMH). Per them if you want to buy gold jewelry,price of gold have increased but to trade their own product ,price just goes down . And than to get a updated product ,they will say pay ONLY $37.00

I went in to have some jewelry adjusted (which they do not do in-house), and ended up buying a…read morebeautiful gold bracelet! The ladies here are super helpful and they were willing to work with me on pricing. In the meantime they did remove some links from a watch for me. Special thanks to Damaris and Lupe for your help!

This place was awesome. They did not have what I wanted but they called other stores and showed me…read morea couple of different options then had them shipped over, amazing customer service! Melissa and Dalilla will take care of you!

Great Customer Service! Allot Of Unique 1 Of A Kind Items…read moreAvailable They Also Have A Large Selection Of Different Items like Jewelry, Collectibles,Coins,Watch A Great Value For Your Money!

Agreed via text message for a price for a thermal imaging device, show up only for them to try and…read moreoffer me half of the agreed amount, person I was dealing with based their number off a eBay auction Listing and not a buy it now price. On top of that he tried to tell me there is no HD model (which is the one I have) and that there is only a 1 or 2. either learn to read or tell better lies. Joke. Been buying gold and silver here for years good to know how they treat loyal customers. Thanks for the waste of time. Future business will be taken elsewhere.

I've enjoyed doing business with Gary and his team for many years. I've had pieces made, purchased…read morestock items, had rings resized, numerous cleanings and several other business transactions with Gary and have never once been disappointed. I'd give them a solid 6 stars! If you're looking for a new piece of high quality jewelry, looking to have a ring resized or a piece made you won't be disappointed in their excellent customer service, knowledge, quality, selection, and professionalism. My latest piece he made is a pendant out of one of my grandfather's rings. The quality of work he does is second to none. He also cleaned my wedding ring for me. Shop local, by local, support local businesses, and go see Gary! You won't be disappointed.

Always great friendly no pressure service. The entire staff are on the same page when it comes to…read morecustomer service and satisfaction!!

I recently had my wedding ring repaired and was very happy with how quickly the work was done. They…read morehave a nice display of jewelry and I would highly recommend this business if you are looking to purchase something for your special someone.

This is an absolute must-visit jewelry store…read more I came in to have my ring sized and ended up purchasing the most beautiful pair of earrings as well--and I couldn't be happier with the entire experience. From the moment I walked in, the staff was warm, welcoming, and incredibly helpful. Lindsay was wonderful to work with--so knowledgeable, patient, and genuinely kind. She made the whole process feel easy, relaxed, and enjoyable. The pieces are absolutely stunning, and you can really tell how much care and craftsmanship goes into everything. I've been to several jewelry stores over the years, and this was by far my best experience. I truly cannot recommend this place highly enough and will definitely be returning in the future. Such a lovely experience all around!