I usually decide to stop in Michaels every once in a while because I have to do projects for college that require a couple of materials from this store. Typically, I don't have very much trouble finding what I am looking for, so it's rare for me to have to get any help from someone in the store. This time, I was having trouble finding the specific paper that I wanted to use for my project. I was able to flag someone down and have a chat with them regarding this topic, and they were able to help me out a little bit but after describing my needs for the project materials, they kinda just shrugged it off and told me to let them know if I need any further help looking for other materials in relation to the project. Still though, they did a pretty good job in dropping what they were already attending to at the time that I went over and asked for help, and they came to help me, which was very nice. Checkout went pretty slowly, but I'm not sure if this is because there was a new employee who was currently in training at the time of my visit to the cash register, or if he was just going slow because of the heat. Regardless, this Michaels ain't bad. read more

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I've been to Michael's hundreds of times over the years. But this morning the cashier that waited on me was the most unfriendliest grumpiest cashier. I guess I'm gonna call her Miss Scrooge. Maybe I'll think twice I'm going back to Michael's. read more

I absolutely love this place. They always have what we need, and everyone is so welcoming and friendly. I always stop by to tend to my art hoe needs. 10/10. read more

A pretty good location. I am generally an AC Moore person but since there aren't any near by, this will become my new craft store. I came for a specific wooden box to match 3 I already had. I was able to easily find it. They have a pretty good selection of wooden items that you can paint or stain yourself. This store is an okay size, a bit on the small side. I walked around a bit and they have the usual of a little bit of everything. The location itself is good. There are a ton of stores in the area so you can get all sorts of shopping done while here. Overall, since this location is close to work, I will go back for my craft needs but wish it was a bit larger. read more

I love having custom frames done here and today was another enjoyable experience due to Lori! She was patient with me and gave me great suggestions. I had a print framed for a wedding gift and then also another print reframed for myself. I told her to help another client while I was deciding and then at checkout I made a change and she couldn't have been more professional, not the least irritated which is hard to come by now a days. She shared some good tips with me and I also learned you mat to match the art and frame to coordinate with the style of the room. I think this trip makes the 5/6 pieces of art I have framed from them. Lori and I had great conversation and I will be back, Thank you! read more

Yes, I love MIchaels. I've been going here the last few years whenever I needed art supplies. I started coming here my senior year of college because I needed supplies to decorate my graduation cap ha ha ever since I've been hooked! Just recently I went here to but materials to make Christmas wreaths and also decorations for a party I'm throwing. Make sure you go on your phone and find a coupon while you're in the checkout line, no need to print it out. I'll usually find a coupon for at least $3.50 off purchase. This place totally makes me want to be a crafty housewife ha ha read more

I frequently visit Michaels to pick up items for my weekly flower arrangements. They've never let me down in terms of selection (well, they could have some ribbon that's slightly more fancy, but that's minor). I can find all of the vases, olive grass, beads, and other accoutrements that I need. I definitely enjoy browsing the merchandise, especially when the store isn't crowded. Crowded days at this location leave something to be desired. Prepare to wait in line behind wide-hipped, sad-eyed ladies who are likely to be covered in cat hair, arms loaded with wicker baskets or cat-related scrapbooking supplies. The cashiers move REALLY slowly, too. I don't know what takes so long to scan and total items at a register. If you have three identical items, two of which have price tags, expect to wait a while for someone to do a price check, even though you've just told the clerk that the items are identical and have given them the exact price according to the other tags. Sigh. Once, I came here, and I was buying glass marbles and several vases. The woman at the register asked, "Would you like me to wrap the vases in paper?" I declined, since I had some padding-like items in my car's trunk, like sweatshirts, that would keep the vases from clinking or breaking. "All right," she said. Then she heavily dropped the bag of marbles into the vase. Well, lady, if I knew you intended to bash the crap around, I would have agreed to have it wrapped! Service is generally friendly, but as seen in the previous examples, some of the employees aren't the most...uh...well, let's stick to an arts and crafts theme and say that there could be a few dull crayons in the box. Also, I don't even mind small side conversations, but the last time I was there, my friend and I were checking out, and a lady took her items to the register across from ours to be rung up. The two women behind the register had their backs to her and didn't even turn around when she set her items down. Instead, they just kept up their conversation about the older employee's wrist problem or carpal tunnel or whatever was ailing her. The shopper came over to our line, and the woman ringing us up told her, "She's open over there, too." The poor customer just sighed, said, "Oh, ok," and was finally able to get the younger employee to ring her up. However, the employee didn't greet her or converse with her at all. Instead, she continued to hold a conversation with the older employee! I thought that was pretty unprofessional. Overall, there's no reason not to shop here. It's all right. There's a good selection of art and craft materials, and the service is generally friendly, albeit slow and sometimes inattentive. read more

Best all around craft store in town. Don't get your framing down here, it can be outrageously expensive. You can pretty much find anything here for your basic art project. read more

I just took advantage of the 60% off + 20% off custom frames and Nicholas at the frame counter was excellent. He helped me design the perfect frame given the awesome Titanfall Collector's Edition poster content. He made fantastic suggestions and went above and beyond going through several options and sizes with me, ranging from frame size, matte background, type of glass/acrylic, he is the man. They even have awesome software that allows them to take a picture of whatever you are having framed and is able to configure and display the end product right there on a computer screen! I will definitely be back again because of the level of service and especially for the sales they have. P.S. I did not know how expensive frames can get until most recently. Definitely wait for sales!!! It will save you hundreds of dollars if not more. read more

This location is always stocked with what I need. It's worth driving 20 minutes to because I know they'll have what I'm looking for. It doesn't get overly crowded other than the occasional checkout line but it's like that for most Michaels. I'm a huge Cricut user and this place always has the color Vinyl I need. By far my favorite location. read more

I TRIED TO GET MY MARTHA STEWART ON... But they didn't have the supplies I needed. I recently moved and there is a Michael's near where I live. When you walk into this store, you realize that it's HUGE! However, it seems to have a bit of a dullness compared to the Michael's in Mission Valley. The Clairemont store seems a bit older, has stains and cracks on the floor, and looks like someone threw up silk flowers but overall, I found the customer service to be the best part of this store! This store for sure seems to have a little less supplies than the Michael's in Mission Valley but I think it serves it's purpose! At least if I need silk flowers, i know where to go and I know they won't run out! read more

Positives: -Easy parking, accessible to major roads/freeways -Never, ever seems to be busy -Has a good stock of fun stamps and stamp pads (I'm a teacher, kids love stamps. In fact, everyone loves stamps) -Good cake decorating stuff for the amateur cupcake maker (pastry bags, tips, fun cupcake holders, sprinkles of many colors) -40% coupon, but this is attributable to all Michaels Negatives: -just average customer service, but I don't really mind this. They didn't spit on me or anything. read more

If I need some crafty thing in a hurry...I'll come here just because it's close to home and there's a Petco next door (I've got a mini-zoo at home so I always need something from Petco!). But if I can wait, I'll just go and order it online instead and save the hassle of this place. Their selection is ok, depending on what you are looking for. The staff however, another story altogether. Most of the workers (incl. mgmt) are just completely disinterested in helping you at all, or even in getting out of your way if you need to buy something near where they are working. Some are just downright rude so it's better not to ask them for help unless you desperately need it. The registers, well every Michaels I go to seems to have the same problem -- LONG LINES. This place is no exception. And they don't give a crap about it either. The cashiers are usually slow, and either rude or just detached (unless you get the one really chatty guy who is just WAY over the top friendly in a creepy way). Don't expect any of them to be particularly friendly. Today I ran in for some sketch pencils, and to my dismay I got a really miserable cashier fella who was quite clearly having a bad day and/or resented being on the registers. The only thing he didn't say to me was 'go to he##' as I left. I guess it was that danged 40% coupon I had that put him over the top. Makes me really want to avoid this place like the plague if I can help it. They truly need a major mgmt and/or customer service overhaul, because at every level...they are just pitiful. But if you just need some beads or yarn or scrapbook supplies etc. in a hurry (well sorta, remember the lines)...then this place will fit the bill. read more

I hadn't been to Michael's in a very long time, so I was overwhelmed and trying to figure out what aisles the things I needed would be in. Sara asked me if I needed help and not only told me where the items were, but walked with me throughout the store. She also helped me pick the correct type of paint and read the box to be sure it would work for what I wanted to use it for. I haven't received customer service that personal in a looooooong time. It was awesome. Sara is awesome! read more

This is one of the larger Michaels I have seen...and I have been in A LOT...LOL! Not as cluttered either. Their aisles are set up differently then the other Michaels, not bad, just different. Everyone was extremely helpful and they even said, "Welcome to Michaels" as soon as we walked in. The parking is a dream...LOL...The spaces are a nice size and they are close to the store. I will be returning! PS-Don't forget your coupon. If you don't have one, download the Michaels App and it will give you one! YAY! :) read more

I've been going to this location for years. I usually find everything I want here and sometimes I'm even lucky to find awesome deals when I get to the store . (especially, if u sign up for their classes) I usually check my Michaels app for any coupon deals (usually the same deals on the Sundays paper) and that sometimes it saves me a couple of dollars. The only reason why I rated this location low, is because the customer service is lacking. I've been here multiple times and spoke with many of their employees. You'll have great ones help and then you have some awful employees. My rating is based on the overall experience that I get from this location. Some employees are a pain to deal with because they either: don't know what they are talking about or they give you an attitude because they hate their job that much (yeah, don't lie... it get those lazy ones too). Don't get me wrong, Michael's is a great place to shop for your crafty needs, but if you have a project and feel like no one can help you or assist you.. well that sucks. Sometimes I feel like I'm on my phone finding the answers myself just in time before someone asks "Can i help u..." It's a bummer. read more

I teach preschoolers every Sunday and I usually get my materials from Michaels. They have all sorts of stuffs. This store brings out the creativity in all of us whether kids or adults. This store is awesome! It can be expensive but sometimes I can use coupons. I'll give this store 5 stars. read more

This is a big Michaels. I don't care for the way it's set up/organized, but it usually has everything I need. The negative for this one, the line is always ridiculous. It takes forever to get through the check out line and out the door. Every single time I come here. They could have 3-4 registers open and it still takes 20 minutes. I don't get it. The staff seems nice and has been helpful when I needed it. I do try to avoid this location though, mainly because of the long wait I've always had when trying to check out. read more

After visiting 2 Targets and 3 Walmart stores in search of a tall white unity candle, my coworker suggested heading to Michaels. I typically shop at the Michael's in Carmel Mountain, but this store was closer to work and I only had my lunch break to find everything I needed. Yes, there is a jungle of silk flowers, but once I found my way through, I was able to find someone quickly. The saleswoman was busy but she took the time out to walk me over to the candle section of the store. After locating the candle I needed, I again asked for assistance from another salesperson. Again, she directed me to the correct aisle and I found another item for the unity candle. As I strolled past the beads section, another salesperson greeted me kindly. Am I starting to notice a trend? Although the store is old, the customer service is great! The aisles were well stocked and neat, even the restrooms were clean! What I like about this store is that everyone was so helpful and it could easily find what I was looking for! read more

I like this location than the one in Mission valley. Not many customer. Well organized BUT they keep changing and moving things around thats ANNOYING. I came here the next week things were move around again. Are they that bored they make them move and change things around. The line can be long. Some cashier is very nice. One is such a witch barely any customer service skills read more

Clerk at register didn't put an item in my bag and manager wouldn't resolve the issue over the phone. Wouldn't take my name or credit card and wanted me to drive back and forth for the item to be credited. Zero remorse for their mistake. read more

Called to see if I could get help on returning an item and received poor customer service. Lisa had picked up and offered no help, only seeming to be in a rush and annoyed. After looking online, I emailed customer service and received a return shipping label. I wish she had pointed me in the right direction instead of telling me repeatedly there was absolutely no way to return items right now due to COVD-19. read more

I went in because I needed to make something creative and thought oh Michael's probably has something I could at least work around. I ask the lady working behind the counter and she said no. No we don't have anything like that. You're literally working at a place for creativity and you are a dead inside. Truly dead. She could barely muster words like it was a chore. Quit if you're going to act like this. read more

I came here for some tulle and elastic to make a tutu for my Halloween costume. This place is impossible to navigate. There were no signs as to where anything was and my friend and I had to comb through the aisles and racks just to find the tulle. When we did find the tulle, they had a VERY limited selection of colors (only 4, all of which were pastel colors). Then, I needed to find elastic and could not find it anywhere so I tried to flag down an employee for help. Where were all the employees? You tell me. I felt like I was playing Where's Waldo because NO employees were to be found for 15 minutes. Honestly, this place needs to be a little more organized. With so many people looking for things, you should not only label which aisle has what, but also have some employees stationed/floating around to help out with customers. read more

Ribbons, ribbons, everywhere... not really, but they have a lot of them. Pros: - has almost everything you need to fulfill your crafty, do-it-yourself (DIY) needs. - Front desk customer service is good. - organized aisle and islands Cons: - seeking help out on the sales floor is hard to find half of the time. - Out of stock, go online. I can't order from you? Origami thoughts: Really, the only reason I am in here is because I am with my partner. She comes in for the ribbons for her ribbon lei designs she crafts. That or getting paper for her origami pieces. So judging really on what I see, everything is alright. Of course there will be those few that are very into their specific craft that they are looking for something that is ridiculously fine-toned like "this green is just a shade too dark... but this one is a shade too light... WHY ISN'T there a even-out Bristle Grass." In general, all the sales clerks at any Michael's I have been too are majority, of not all the time, have been nice. What arts and crafts would I do if i was to avidly shop there for myself? ... something that I can make fly or shoot something with... i could just be talking about a paintball shop, but whatever =P read more

I am not an arts and crafts, DIY kind of guy; I simply am not. However for our Wedding we found this place to be NECESSARY. Keeping in mind that we were having a "destination wedding" so to speak and since we do not live in San Diego we did not have time to be running around town looking for stuff. MICHAEL'S squared us away properly. The only thing we could not find that we needed was a broom. However other than that...MICHAEL'S had us covered. Friendly and helpful customer service, supplies and goods to set you on your way. Seasonal stuff, year 'round stuff...MICHAEL'S is a great place to help get you squared away. read more

I was on a mission to find a decent photo album for my photos from 1985. It seemed logical that I would find such an item at the Michaels, but as I walked through the land of fabric paint and Christmas wreaths, I knew that my mission was not going to end in success. There is no way I'm ever going to pay more than $10 for a cardboard book with plastic sheets in it made by some Taiwanese kid who doesn't even get paid $10 a day. And how does this store get away with charging people for bags of pine cones? Are people just that lazy to go outside and pick up some pine cones off the street? Do they sterilize the pine cones? How do you sterilize a pine cone? Lastly, I saw the biggest scrapbook known to man in here. It was so big that I almost thought about buying it, going to one of those old lady scrapbooking parties, and gluing everyone else's scrapbooks into it. It was that big. read more

Michael's has a large selection of crafts, custom framing and right now a lot of Christmas stuff. I stopped by to find some LED lights but they did not have what I was looking for. I did find some desk calendars on sale that I purchased and waited longer in the line than looking around the store. When you purchase something you normally get a coupon for 40% off any regular priced item, good for about two weeks after your purchase. read more

I was picking up some pastels, etc. tonight. That went okay. However, the last several times it has felt like a sauna. Okay, it's not all steamy like a sauna ~ there is just no air flow and it feels uncomfortably warm. I always leave without getting a few things because I can't stand it anymore. The two stars is because anytime you mention it to an employee, said employee pretends as if you didn't just mention it. What's going on? read more

Typical Michaels store but the line to checkout on a Saturday afternoon at 2pm is horrendous with one cashier. read more

Michaels - At least 10 customers in line ahead and behind me with one register opened. - Arts & Crafts Near Me - San Diego, California

Absolutely pathetic customer support. I would give zero stars if it were an option. I called at 8:00 PM on a Friday night (how busy could it possibly be) and they put me on hold for the framing department for 30 minutes. I hung up and was stupid enough to call back, this time they made some excuses and put me through the the framing department line again where I waited on hold AGAIN for 10 minutes. Then someone picked up the phone and told me that the framer just went on 30 minute break. THAT IS UNACCEPTABLE. Neither I nor my wife will give these people any of our business. Keep in mind that I write both positive and negative reviews. I am not just a complainer. read more

This place is perfect for your crafty side. Very convenient because they have every shape and color available. Good customer service, plenty of parking, and never too busy. Only problem is that the prices are pretty high, if not on sale. read more

I received pretty stellar customer service today. I came in needing 25 of a certain item, they didn't have enough on the shelf for me so I asked the nearest employee. He looked on his handheld device and told me everything was on the shelf, so I asked if he can check to see if they had them at the Mission Valley store, I told him how many additional that I needed, he said yes that they did have it in stock there and I was on my way thinking that I'd have to make another trip to the Michael's in MV. While I was starting to check out at the register the nice employee guy comes running up to me with exactly the amount that I needed saving me a trip! It was great. Not many employees would go above and beyond... I really appreciated that. read more

I like shopping here .The only thing I didn't like is they made me feel unwanted.One of the lady's at the register made me feel it was a racial thing.I hope they change so I can keep going. read more

My all time favorite place to go! I am a little crafty, but Michaels has so much more than do it yourself projects! Decor, baking supplies, seasonal stuff for your home that is really reasonably priced. You HAVE to use your coupons though!!! Never pay without those! Just pull them up on your smartphone. So easy!! A great place to wonder around and get your creative juices flowing. read more

I am a fan of Michaels, and when I'm in the area, I'll always take a peek inside for some good crafting deals. The selection and the store front itself seem smaller than other Michael's, but I don't mind making do. I always recommend checking online on their website for coupons and deals at the time of shopping. There's always a coupon that you can use to save even more on your purchases at Michaels. I've gotten crafting supplies, baking items, sprinkles for cakes, etc. There's a lot to be found at Michaels. The store has always been quiet every time I visit, and staff by the register are friendly. I notice there aren't too many staff located throughout the store so you'd have to come up front if you have questions looking to be answered. read more

It's a great store.... has a lot of stuff, however, the staff there is extremely rude!! You ask them a question and they get so annoyed! I'm sorry but I thought that was your job!! The lady in the aisle didn't seem to know anything. I came in to by paper pads that were advertised as Christmas themed, and she just seemed so annoyed that I asked.... saying yes, we have them, but they're not on the floor yet. So you can't go back and grab me some? She said they will be available sometime around Saturday when they decide to unpack. Wow! Really?! Ok. Then the lady at the register was incredibly rude. She thought I dropped something, so I checked.... I asked her, did you see something fall? And her response was "well that's why I told you to check! How would I know?!" Wow. They need to hire happier people. The staff at Hobby Lobby are always so nice and helpful. Learn something from them. 2 stars only for the products in the store. read more

I hadn't been in this place for long time now since they were closed down, totally forgotten how expensive they were.... i mean... barely entering the store and already felt the expensive prices slapping me in the face.. Barely anyone in there, I honestly thought you guys were better off keeping the doors closed read more

I went into Michaels about a week before Christmas needing three custom frames and two regular frames for my present to my boyfriend's mom. I knew it was going to take a miracle to find someone to be able to frame these pieces by Christmas. I was helped out by a lady at the Michaels custom frame department and she told me she could only guarantee they would be ready by the 27th. I placed my order and expected that was that. Today, the 23rd of December I received a call asking about the orientation and direction of the photos. I was told I could come and pick them up today. They are beautiful and the customer service was exceptional. They were very aware of my purchase and did everything to make it perfect. I will definitely come back for any of my framing needs to this location!!! Thank you so much everyone!! read more

This place is easy to get to and usually has most of the stuff I need however, today I wanting a specific fabric pen and they didn't have it. What was worse is that it took me 20 minutes to have anybody help me. I usually enjoy this place (it is particularly good for Christmas) but today could've went better. I'd assume most other Michaels show there customers some more loyalty. I did end up picking up some good weighted paper today though read more