This store is the worst. And it's the employees that make it insufferable. They are absolutely no help. If you can even find them around the store. Mostly they are hiding in the back. The managers or store director needs to seriously take a look at how these employees are trained to help customers. They don't even know where the items are. Absolutely the worst store. Compared to hobby lobby, they are much much better at customer service. Shut this Michael's down. read more

I've never bought fabric before so I was really nervous, but I went about 30 minutes before closing and had the besttt experience with Christine! She helped me figure out how much to buy and was super sweet and helpful, she didn't make me feel bad for having so many questions and needing so much assistance during busy hours. I will most definitely be coming back here, thank you so much for being an amazing human Christine! Love this Micheal's :D read more

This is 5 stars for Angelina and Angelina only. Angelina went above and beyond to help me with my transaction. The item purchased is for a very special gift. Angelina made sure that my experience was handled with the utmost care to make sure my gift will be so special. Thank you Angelina! read more

If they continue to only have one person working the front they will go the way of JoAnns. I had an item that did not have a barcode so I could not check myself out. I waited and waited and waited. But I cannot stand that long (back issues) and finally left. The ONE person was taking a custom balloon order. Which takes time. they need more people. I got the impression she had no one to call. read more

Before we even walked into this location the police were already outside handling a dispute. And then not even being on the store all of 3 minutes, a guy tried to shop lift walking out of the front door. He was stopped verbally by an associate warmth in that the police were already outside, so then he decides to walk back in the store and give a foot chase to the ‍ other than that, We pretty much browsed all of the aisles of this location. A few of the aisles had some decent sales. A few good gift ideas as well. I mean if you are looking for a place to pick up your project or craft items, this can be a spot. Still a little on the pricey side though. Store is kept clean! Which is an added plus read more

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Awful place never go shopping at this horrible place. They do not allow parents with strollers to shop there. I was harassed and ridiculed and accused of stealing because I had my baby in his stroller. The employee treated me with disrespect and embarrassment if I could give zero stars I Would! How dare you do that to parents. read more

Michaels - Arts & Crafts Near Me - Stockton, California

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While this is still not my favorite craft store, on my last 2 visits I did find some really great Farmhouse décor-all on sale for 50% off. They also had some cute rustic wood signs in their wedding section. I placed an on-line order for p/u in store and it was ready in about 2 hours so that by the time I finished my other errands, I was able to pick it up. Nice. That said, this is still my last resort stop for crafting supplies because I think their selection is mediocre and the staff could use a little more training. read more

There's a reason they only have three stars I didn't even look at the other complaints but let me tell you my situation. So I ordered a $2000 item that showed up UPS they needed a signature I'm at work so it ends up going to Michael's Craft Store. This is where the problem begins. My notice says that it showed up, so I drive down to Michael's craft store, I'm pretty excited because I know I'm getting a one of kind snare drum. They tell me it's not there I said, can you double check they said they double check I pull up my notice. I even got the name of the signature of the person that received it. They said nobody works there with that name (I thought to myself "that's the last name you big idiot".) so the so-called manager comes out and tells me there's nothing we could do about it it's not here. I said you do realize somebody signed for it and she tells me which is a lie she says yeah UPS does that every once in a while, it's not dropped off I go that makes no sense. Well there's nothing we could. Do you have to talk to the manager tomorrow so I called today and it was the regular store number after she told me it was her personal number then they proceeded to tell me she's not working today that really infuriated me so I said I better hear from somebody at your store within an hour so I gave them an hour. They called back and they said that it never showed up that I need to get a hold of, the UPS store about an hour later she calls me back again and tells me that the package just showed up total lie. I know what happened. I figured it all out. They had the wrong name on the box the whole time when UPS drop off a package they put in big letters the last name, and there was another last name on the box and they probably put my name after the fact poor service I don't know what their craft store is like. I don't do crafts but I tell you what UPS AUTO revoke the privilege of having packages there. read more

Michaels - This is probably the name that was on the box when they were going crazy looking for it and it said it never showed up - Arts & Crafts Near Me - Stockton, California

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I had a Bad experience with their UPS pickup at this location. A Michael employee would not tell us who picked up our own package. I don't recommend selecting this location for a UPS pickup package. read more

Always fun place to visit for Craft items. Customer service is hit and miss but not rude. That's ok because my family normally know what they want at the store. read more

I decided to get a Cricut Air 2 and a heating press, plus all the papers, vinyls and tools. Almost $700.00 total cost. When I got home I opened the heat press and noticed it was the wrong color. I called the store for an exchange and their reply was: "if the box was open, no exchanges or refunds". Sad news. Today I get an email that tells me the Cricut Air 2 was on sale for $167.00. Over $60.00 difference. I called the store and they told me that they would refund the difference if it was within 7 days. The email came on the 8th day. So again I struck out. Since I opened the Cricut box I can't return it either. MY BUSINESS AT MICHAEL'S WILL NOW BE TERMINATED. TERRIBLE RETURN POLICY. read more

I had an online return, but only had my online receipt. I was told I could get store credit since I didn't have the packing invoice, which I was ok with. The item rang up less than I had paid for it and I asked for it to be corrected. The "manager" Kenya told me she couldn't do that and I was explaining to her that I had proof of the price paid and even the order number. She told me to call customer care and request a copy and come back. I let her know that was a huge inconvenience to me as a customer, and that most places these days accept proof of purchase. Customer service was closed since it was the evening time, so I had no luck. I looked up Michaels return policy online and found: Without a Receipt (In Stores): If you would like to return an item (excluding sample products) but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include U.S., Canada or Mexico Driver's License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID). Michaels will make every attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases made with your Michaels Rewards number. For receipts located, returns will follow the Return with Receipt method. The item value will be verified and retained by the Michaels team member. I had the confirmation email and I had the order in my app purchase history. I went back to the associate that originally helped me and explained to her that they should be able to get my receipt for me and read their policy. She called Kenya back over (by the way I had to get her name from someone else since she initially refused to tell me her name) Kenya finally did a manager over ride for the price and placed it on a merchandise store credit card. The lack of customer service that Kenya provided and the lack of initiative she took to resolve the issue for a customer was appalling. I've been in retail customer serine for over 15 years, most of that multi-unit and I could never imagine my staff trying to 1. make a customer jump through hoops to resolve an issue 2. having to be educated on a company policy by a customer via our website. Kenya should not be in management. She had attitude from the moment the associate called her over to "help" with the situation. After over 45 minutes she over rode the price, she had the ability to help me, she simply chose not to. read more

Great store found what I needed and plenty more. Lots of great sale for any projects you have, very helpful. Will definitely be coming back.

I love this Michaels. It's a little out of the way for me but it has a good selection of everything and they are very helpful. Recently I had gone around to a few craft stores looking for split ring pliers and wasn't able to find them. I had learned my lesson and decided to call ahead to this Michaels and they not only were super helpful but the lady remembered me when I came in to get them. If you're looking to get crafty Michaels will have what you need! read more

Not one star. 10 x 10^-10 stars. That would make it microscopic. Nothing worse than giving misinformation to customers. Tis the season for crappy customer service and incompetent workers!! Pass. read more

Being the store manager at michaels must not pay well because the managers demeanor expresses that Well. If your young and black definitely don't come to this store I paid for my items using Apple Pay and simply asked for 20$ in change in exchange for 20$ and was immediately told no yet an older white couple befor me was given 30$ in change from the register strange how they run out of money when it comes to me. Go to JOANNS they love black people over there read more

Ordered two 11x8.5 matted (11x14 unmatted) picture frames that costed $12.00 each, total $26.16 online (proof of receipt by PayPal). Picked up the item via curbside due to covid. Sales associate was in a rush since there were supposedly a lot of customers, and did not give me my physical receipt and immediately left. This caused much of a nuisance when I tried to return the frames. Consumers, please be aware of how much you are being charged online (online receipt) versus how much you are going to be refunded in stores. Because I did not have my physical receipt from the sales associate, I had to use my online order confirmation through email. Disappointingly, the two separate emails for the same item charged me two different incorrect amounts (of lesser value of the actual paid amount) which resulted in me being only refunded $15 total for the original $26. The two sales associates (one was new) refused to further assist in the process and told me to call customer service instead. read more

Highly reccomended! I came to this Michael's yesterday looking for a frame for a specific and unusual size. The store was clean and organized and I was able to find exactly what I was looking for at a very affordable price. My son saw an adorable pillow in the clearance bin that was clean and cute for the price so we grabbed that too. There was no wait to check out, the cashier was super friendly and even assisted us with a coupon! It was such an easy and pleasant experience I will be sure to use this store again! read more

Michael's generally are nice stores to shop at. However, today I had a $5.00 coupon and I specifically asked the cashier if it was applied to sale items and she said yes. Well after not seeing the discount on the register, I asked her could she check the total. She said she applied it. It only took off 22 cents. So I asked her to try again. Same price. Finally she asked another person who said that the coupon was only for full price items. Very frustrating! She suggested that I contact their headquarters. So much for a $5.00 coupon. read more

Susan is so helpful, every time I come here the employees are always helpful. There are so many things in craft stores, it helps when the employees obviously enjoy where they work and don't mind showing you where that little item you need can be found. THANK YOU! This is the reason I choose Michaels over Hobby Lobby, if I want an item there I can get it easier at hobbylobby.com because they don't care about helping you. read more

They definitely need to update their time ! It says they close at 9pm but I went to the store around 8:30 and they were already closed and on their door it says from 9am-8pm . read more

*UNPROFESSIONAL STAFF/RUDE* Went into the store to buy baby items, basket. Before I get in the door I have a problem. Since there r 2 doors to go thru I was standing at 1st door & put my mask on. As I entered the store I hear someone YELL 'ma'am you must wear a mask'. I'm not paying attention cause I already have a mask on. Stop to put my keys in purse & grab a shopping cart. Then I hear this clerk YELL again 'ma'am you must put a mask on'. I look up & see the clerk looking at me now. I look at her & say "who the fuck are you yelling at I have a mask on'! Even the lady this clerk was waiting on had to step back from counter cause the clerk was yelling in her face. Clerk says nothing. She should have apologized!! I grab what I needed & go to check out. Luckily go to another clerk to check out. Thought I would get out with no other problems. NOPE...The clerk that yelled at me comes from behind comes the cash counter & has to say 'you must wear a mask when you come in'! Again, I tell this idiot 'I had 1 on already so I don't even know why you had to come over here. Just shut up. You should not have said anything to me + you were trying to embarrass me by yelling at me while customers were in line'. Then the clerk decided to tell me she was not YELLING at me but again I should have a mask on. The while time I'm in store I have a mask on? Are you blind!! I finally said 'cant you just keep your mouth shut. I'm checking out & dont need to hear you talking to me'. Finally the clerk walks back to her register behind me but when I turned around to leave the clerk is giving me dirty looks & being rude! A manager did walk over cause both of us were talking loud but she did nothing! This store is the worst. I would rather drive to another Michael's store but I won't ever go her. Staff here are rude & a bunch of idiots. This is not my 1st time I've encountered the staff here.... read more

I love Michael's, it's one of my absolute favorite stores, but the customer service at this location is pretty bad. I would LOVE to give more than 1 star, but I honestly can't, and that is sad. I just called and was going to ask if they had a product in stock but the woman who answered was rude, sounded extremely irritated and said they were too busy to check the computer for an item because they had a line. I said I'd be more than happy to wait on hold and she said no because then they'd all be ringing and no one has time to help me. WOW! I'm shocked. I'm sad that I have to even write this review, and I'm really disappointed in the store and their terrible customer service. I would have been more than happy if she would have kept me on hold, or even taken my info down to call me back when they slow down, but she refused to help me and that's why I'm writing this. read more

What's not to like about Micheals! Had to get a few ribbons to make a lai for a cousin for his graduation in June.. we were in the area so might as well.. the women at the register was easy to talk to and patient with us. Thank goodness.. since the line was adding up behind us haha. read more

I think Michaels is a great store. They have a good selection, and they constantly have sales going on. The only think I ever can complain about this store is that when the store is busy, the checkout line goes by slowly. The corporate offices should let this location hire more staff to accommodate to that. Those reviews of people complaining about "they didn't have what I needed" is honestly so dumb. Next time, do your research and call in to see if they carry the product you're looking for. The staff at Micheals is always happy to check for me when I do it soo.. there's no excuse to down the store for your incompetence. read more

Holy Batman! I thought we forever lost Michael's Arts & Crafts. This place is bigger than the old place and it totally feels like the Walmart of arts and crafts stores. I'm so glad they have RESTROOMS, which I needed to run to after standing in the yarn and needle aisle for an hour, being indecisive and clueless about what size needles I need to get for some yarn..... after doing my business, I returned to the yarn aisle and continued to stand there for a long time, being clueless about knitting in general... SO a great tip I can give, however, is to choose yarn colors that come from the same LOT (look for the LOT number, which should be on the label).... so you know that those yarn skeins were dyed at the same time... hence UNIFORM in color. Ahh... Knitting Goddesses and Gods.... please help me learn how to cast on. =8) read more

They never answer there phone you try and call the number they have listed and it says click 3 to speak to a representative or hold to speak to someone and it hangs up either way. You can't even reach the store. read more

This is my first choice when I have a craft project in mind be it a cake decorating, scrapbook, art, bead, or restocking my craft shelves at home type of project. I'm definitely a big fan of Michael's. The new store is well organized and well kept, staff out on the floor is more often then not willing to lead you to whatever it is you are looking for. I really love coming here when planning a party or event; I get lots of ideas and find inspiration as I walk the aisles. Michael's, you are A+ okay in my book! read more

One of my favorite places in the world!! I can be here for hours!! Any crafters dream stop! Personally, I love how the jewelry craft section is organized! Pro: There is a extremely large variety of different arts and crafts materials!! Project for all ages!! !! Great deals! There are always coupons online and many times with purchase you receive a 40% off coupon for the next item you purchase. Con: It isn't open 24 hours read more

Dear Indian girl with glasses who was sweeping the floor and told me to just check an end cap and if it's not there you don't have it in stock. I purchased the item online- so you SHOULD have it. Don't sell shit you don't have. Period. Thanks for your shitty ass customer service. You rock. Not read more

Grateful to have a Michael's store with such great deals so near by and with helpful and skillful staff. As I have been remodeling my craft room, I have been having to make many visits to this store and been fortunate to been helped by Eduardo. I appreciate his consisten skillful and very efficient help. read more

I liked this Michael's alot better than the elk grove Michaels. It's way cleaner and the staff is very friendly especially a young associate named Sara who helped me out alot with ideas for my project that I'm working on. My only concern is that this place is way too understaffed and that's unfair to the employees who have to run around doing different tasks at once. read more

So funny to see that they're giving people a hard time about wearing a mask. I was at our local Michaels 2 days ago. All customers had mask on. The employees had mask however I saw 4 employees total that day, all their masks were below their noses. Have your mask below your nose is the same thing as having no mask on! Hello your mouth and nose are connected, pull up your mask or stay home! read more

Excellent staff and excellent service. Very artistic options. Very pleased with the results.

I just had to leave a review today because my visit was great. I had purchased an item online that was $200+ and I wanted to return it. They were having a problem with my return and was not able to get it go through at the register. This woman, she was not the cashier I had in the beginning, helped me. She devoted her time and did everything she could to get my return. She did not leave me hanging at all! I was able to get my return which made appreciate her for her hard work. Great customer service! read more

Customer service is poor. Usually one person on register with a line. Employees just walk right pass you. Hard to get help around there. Also they decided to paint both restrooms at the same time so NO restrooms available for customers all day. read more

If you're looking for any form of customer service, then this is not the store for you. Never once did anyone stop to ask if I needed help while I was aimlessly wondering the aisles. When I finally did stop an "employee" it was the most rushed interaction I've honestly had at a retail establishment. I did most of my searching on my phone and asked if they happen to stock this item, I was told no and the associate walked away. WTF?!?! read more

If you're looking for even a mediocre form of customer service, you WILL NOT find it in this craft store. It's a shame, too because Michael's used to be an excellent place for everything crafts. I try not to come here as much as I used to, but I've been trying to complete my Copic marker collection and today I went to take advantage of their sale. I waited 40 minutes by the art section for an employee to open the cabinet for me. I even had my list of ten markers to purchase. I talked 2x to an associate, a dark haired guy with mustache at the Framing department. Both times he said he already called someone. First time, he sounded okay. The second time I asked he was obviously annoyed and pretty abrupt with me. I let it go and returned to the art section to wait. Ten minutes later, I asked a cashier and she also told me that she was going to send somebody. Forty minutes went by and I decided to just leave. It was ridiculous how they wasted my time. This is why if I can help it, I go to Hobby Lobby. Michael's has lost its charm and this was not the first time I have received lousy customer service. However, what happened today was worthy of a review. I'm so very disappointed and I need to let it be known. I hope that the management at Michael's fix this issue with their staff. The holidays are just around the corner and it will be even busier. You are in retail and providing excellent customer service should be your main goal. With this kind of poor attitude I can see that you're probably only busy on Sundays when Hobby Lobby is closed. read more

Good prices. And i found out this evening they take competitors coupons!! Down side is their store is slooow checking people out!

This place is way more awesome than the old location and a bit easier to find and navigate around the store. Customer service is rather minimal but it's alright. It's never too busy and I don't have to wait long in line, so that's always a plus. read more