I bought a used Acura TSX in January at Michauds. The service was fantastic, worked with Michael Simon in the sales department. Fantastic guy to work with, very nice, no high pressure sales tactics. I knew exactly what I wanted going in and had done my homework, including looking up reviews for Michauds ahead of time - in fact their good reviews was one of that factors that made me feel more at ease dealing with them. The whole process was easy, I felt like I got a fair deal on a very well maintained used vehicle, which Michaud's then put additional servicing and detailing into prior to the sale. Everything was above board and I was quite happy with the purchase. Unfortunately, I'm a bit too far away to use Michauds for routine servicing, but I wouldn't hesitate to recommend Michaud's to other and would definitely consider them for future purchases. read more

Just called to get some info and a "very nice lady" named Allison hung up on me 3 time. Keep up the "good work" people, that's how you increse your sales!!! read more

I would NEVER go back to this establishment. I didn't have a good credit history and really needed a car, I was getting back up on my feet. I visited the dealership. I am guardian to my special needs brother whom at the time was 19 years old, I had to bring him with me , I didnt have a sitter. The owner of the dealership brought me into his office and looked at me and said, "Im going to get you into a car today , but you need to make you paymets on time, I dont care if that means you cant afford to put food on the table for him", as he is pointing to my clearly special needs brother. I walked out immediately without saying another word. How dare he treat people this way while he has his family pictures hanging all over the wall, "family man" , huh read more

Best car experience ever! I met with Wayne Hathaway at the dealership and he immediately went over prices and different types of cars in my range. He patiently took me around the lot as I teeter-tottered back and forth between multiple cars. I test drove a couple different cars and eventually found one that I loved. He was able to give me all the specs and really gave me honest answers to the questions that I had. I never felt that I was being pushed into choosing a car or that they were trying to scam me in any way. Everyone there was so accommodating! When it came to dealing with the payment Brian Philo took great care of me. He was able to get me a better warranty and helped me choose a payment and interest rate that was right for me. It was one of the best car experiences I have ever had and I will continue to shop and service my vehicles at Michaud Mitsubishi. read more

Car goes in for whining noise in front end they take the part off but don't have replacement customer is left without a car fine a little inconvenience, they replace wheel bearing under warranty; car given back to customer with a concerning whole car wobble which wasn't there before in went in to service then is told to wait a 10 days before they can check it out read more

This experience was incredible ! Dominic was kind and accommodating. I needed a used car fast but wanted one very much like my current lease I was turning in. He found me the perfect car . He dealt with every detail and made sure I had the very best experience. I recommend this dealership and the quality of the cars here are excellent. I couldn't have got a better deal, Thank you, Lee I hate to write this but I had a check engine light come on and took my new pre owned car to Michaud for a engine check. I was told with the mass lemon law the fix of a coolant valve would be free except for a hundred dollar deductible!!!! I have only had the car a month and the problem was considered a " safety issue". They didn't have the part and said they would call me when they had it. I also was waiting to leave and heard a Employee in the service area yell at the overwhelmed man at the computer typing up my car's needs to "not FUCKING BULLSHIT him" the man was incredibly angry and I felt very uncomfortable in that room. I then looked up the part and found that it actually cost 37 dollars. I still think the sales team was incredible but I'm really disappointed in my experience with the service part of the dealership. I wish it had been different. Sincerely, Lee read more

Nice to deal with ..but noticed a couple days later that the price I purchased vehicle for was different than what I was charged. Internet was a bit cheaper .Having someone look into this .. Not a good practice read more

RUN! RUN the other way! If you are looking for high pressure selling this is the place for you! This dealership attempted to wrangle me into a new car loan the same price and monthly payment as a Mercedes! I barely escaped! They were insistent that I leave a deposit. I am now the proud owner of a Honda, purchased elsewhere! I could not STAND the eight phone calls that day informing me of the great news Michaud had for me! if high pressure sales tactics and stress/overpriced vehicles are what you want then by all means shop here!! read more

Great car buying experience with Kevin and Zack Hubbard this week! Thanks Russ read more

the best place on the north shore to purchase a car. kyle and mary kate where great. i just purchased a new 2017 mitsubishi outlander sport and saved 8000.00 dollars. they helped me and they new what they where doing. from start to finish it was a great experience. well done michaud mitsubishi read more

Liars and scammers - misleading to customers! Recently took my car to Michaud for a known O2 sensor issue that I believed was covered under the 8year/80k federal warranty. Asked specifically on 3 different occasions prior to my car even being looked at, as to whether the O2 sensor was covered under the 8year/80k warranty and informed the service dept that I had no intention of having my car serviced at the dealership if it was not covered. Service bay manager advised that the ONLY way to know if the O2 sensor was covered by this warranty was to do a complete vehicle inspection that would cost $120 even after I specifically asked if there was any other way to check this part against this specific warranty. The part is not covered, as it is under the 6year/60k warranty. Service dept prints off a listing of all warranties associated with my car and hi lights that the O2 sensor is covered by the 6yr/60k warranty and it has expired. When confronted; the service manager states he does not recall telling me he could not obtain this information and that I never specifically asked prior to work being done on my vehicle causing labor to be billed to me. My night drop key envelope clearly states this concern. Michaud management has still not responded to my complaint on this matter. Service customers beware of the information being given to you - this dealership is just looking to take advantage of customer with blatant lies. read more

Michaud Mitsubishi - Car Dealers Near Me - Danvers, Massachusetts

Do not waste your time!! I recently financed a car here. The car wouldn't pass inspection due to emission failure. Upon bringing it to the service center, I've dealt with nothing but headaches. The service guys were very unprofessional and rude. I called the manger Rick to complain about the service guys and SURPRISE, when I picked up my car, it had a huge new dent on the rear passenger door. I'm pretty sure I'll be calling a lawyer soon at this point. read more

The worst ! Scams for days. I purchased my 2014 journey less than a year ago. Extra money for Warranty and all. Now the radio touchscreen system is frozen and they want to charge all this money just to LOOK at it. Then they sd IF he can find out what it is he will quote me for what they need to fix. Wait what happened to my warranty? I cannot believe these ppl- Im in Awe. read more

I loved my experience here, I got an amazing deal on my pre-owned car with a small mileage on it and ALSO the owner of the dealership, Kevin Michaud, came over to make sure everything was going well and we were happy with the decision and the car I had chosen. He gave my stepmom and I roses and was just really sweet all around. Now that i've had my car for a year I called because my brakes are going (I called at 8:30 and they close at 8!) he says to come in and he'll help me out, do what he could to help me. I believe that this place would absolutely be the best place to get a new or pre-owned car! read more

Great service. They are fast. Ask for a tire discount. I've bought 2 tires here in the past week. Free donuts and popcorn while you wait. read more

Michaud Mitsubishi - Donuts are on the table - Car Dealers Near Me - Danvers, Massachusetts

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I've always found this dealership to put the customer first. After having a rough time with an initial purchase the staff went above and beyond making sure I was not just ignored. Zack the young man with the silly curly hair advocates for hospitality and customer satisfaction. Ignore the negative yelp reviews on there based on my experience it is an uneducated consumer review . read more

Dealing with the service department is like simultaneously stubbing your toe, getting a paper cut, and an ice cream headache all at the same time. It is an absolute shame that places like this are in operation. Don't believe the negative yelpers? check it out yourself: BBA gave them an "F" http://www.bbb.org/boston/business-reviews/auto-dealers-new-cars/michaud-mitsubishi-in-danvers-ma-57598 read more

Worst first experience ever!!! Wouldn't recommend anyone looking for a reliable car for their family or themselves so not shop here brought car at almost 90 k and had get transmission replaced driving it less than 50 miles. Then got it replace. thanks to guys services for great services but 3 days after still engine light on haven't turned of since come find out need exhaust work also it's just out of pockets since I've purchased here. Had way better experience buying used cars off internet with well over 100,000 miles that runs and last way longer than this car I expected to run.#LIFELESSON not saying you guys have listen to me but the advice is here Thanks. read more

The only thing I have seen from this place is a second rate dealership. Mix a lack of communication with a lazy money hungry salesman and that would describe Michaud Mitsubishi. I wasn't even the person buying the car just helping them pick up. I was shocked when the sales person had to get "another person" to complete the sale because he had another customer on the hook. The second set of keys for the NEW CAR was lost. I have bought 6 cars and 2 motorcycles in 15 years and have never seen anything so bad. read more

Came in yesterday and was helped by Craig to service my eclipse which had just recently hit 100,000 miles. I came in with a laundry list of things that I would like looked at/addressed. This was BY FAR the best customer service experience I've had in automotive repair. Craig was extremely professional, friendly, detailed, and honest. He took the time to sit down with me and explained item by item my concerns and how they were addressed. I am confident that because of Craig and the teams hard work, my car will be well taken care of and will last for at least another 100,000 miles. I would highly recommend Craig and the team at Michaud to anyone without hesitation.Thanks Michaud Mitsubishi! read more

The parts department earns four stars as they were always helpful and courteous, but this review is for the time I had to deal with service. I had the takata airbag recall done and they destroyed my center console with several chips, nicks, and scratches. Several dials were inoperable when I received the car. They fixed the dials but I had to struggle to get anything done about the center console. After some argument the manager had someone do some shoddy work to mask half the issues and I figured it wasn't worth pursuing or ever taking my car there for service again. read more

they were very helpful with being flexible getting me an appt but my harness broke which wasn't my fault and covered by warranty they left a HUGE scratch on the inside of my car read more

Not happy, not "feeling good" about the recent purchase I made. Paint on front bumper is off color and they won't fix it. More to come after I talk with them tomorrow. read more

Second report of fraudulent prize winning. Did not even have to get out of the car, the greeter came right to the car (with a uniformed, armed Danvers cop just feet behind her): "Hi. How can we help you today?" I held up the card. "Oh, we're terribly sorry. The company hosting the contest was supposed to be here for three days, but only showed up on the first day. The owner feels so terrible about this, he's willing to offer you $500 off a new car". With a perfectly straight face. She should run for president. It was a pretty elaborate contest flyer. I can't imagine it generated any car sales. I presume that many, many folks have already crossed this dealer off their list next time they're in the market for a car. read more

The feeling I got from the moment I walked in was very much tried and true to a very welcoming family run business with a focus on customer satisfaction. And beyond satisfied is what I got with the help of newly hired Brian Doherty in Sales along aside the cool & collected Finance Manger Kevin Dunn. It with their help that I was able to find "my car"! All through the purchase was a feeling of comfort and level of caring that in many of way shattered my expectations. Brain and Kevin epitomize how buying a car should be like w/ some needed heart and comic relief. Ask for any of those guys and you'll be in good hands. read more

This place was awesome. very friendly staff. went out of their way to help me out. I had a rough credit situation, and they did everything they could to make it happen. left the lot with a 2013 avenger and will be able to start driving for uber because of this. thanks lou and kevin! read more

This dealership has been nothing but a nightmare. With the lack of communication between their associates, to making me feel like I am a liar about the car I got from them. My struts are bad primarily the top of the struts. Unfortunately I do can replace just the top so i will have to pay the $1,200 myself. I don't even care about that, it's the fact they made me feel like such a burden about this car. Originally the car I was looking at was a Dodge Dart, it was pulled from underneath me because the general manager allowed someone who came in after hours to buy it. She may have done me a huge favor because I've read the comments from the womans father. They also go a crappy end of that stick. anyways the reason they get two stars is because they were willing to help me land a loan which I am grateful for, believe me. The whole reason I found out about my struts is when I received the car it was February so it was cold. The car made this horrible loud turning noise. I asked my mechanic to look at it he said it was the top of the struts. I've been dealing with him for 10 years. He's always been good and honest with me. I had To contact the BBB on Michaud Mitsubishi and only then did I get a return email. The general manager mentioned that in previous experiences sometimes the buyer and their mechanics work out a deal to rip off the dealership. I was offended, if I am going to rip you off I would come back with something more then $1,200. But I said ok I underStand, he asked if I could bring it in so I did. I asked if I could have the head mechanic Mr. Dube not look or touch it due to my previous conversation on the phone. Where he told me quote "I've been working on Mitsubishi's for 48 years I know them. Your mechanic knows nothing about them" End quote. Apparently he is the ONLY mechanic on the planet who works on them. So yeah there's that, general manager said "I'll make sure the car is looked at professionally and not by him" and let me tell you how happy I was to know he was the one taking it out for a spin. Of course he found not one issue.. as I've told him you can only hear it mostly when it's cold. But anyways just bought it to another mechanic who said the same thing as mine.. it's not an immediate threat however it can lead to a huge issue. Hence why I was trying to get this fix while it was under the lemon law. Lemon law protects you from anything that could BECOME a safety issue. What happens when your struts go? You get yourself a nice low rider! if you do business with this dealership just please do your homework in them.. read more

Bought my 2006 BMW from these people they made it easy and made it a great experience. I was especially impressed at how well they were able to work through the financing and getting us a very good loan. Have my BMW for almost 6 months and love it's a great but and a great place to buy cars read more

Miscommunications happen. I called last week about an issue (so I thought) with the tire pressure monitoring on one of the tires (an old issue that I had gotten used to so I had forgotten to mention it last time), and after a discussion, we thought it would be covered under warranty. When I came in for service, they said that it was not covered. I explained the misunderstanding, and they clarified the policy, apologized, and said they would have a look at it. They looked at it, diagnosed the problem (it wasn't what we thought), and ended up fixing it under mutually agreeable and very fair terms. Now, my second time with their service department: honesty, set/met expectations, good communication, and a warm and welcoming staff. read more

My experience at Michaud Mitsubishi was absolutely excellent! Brian Philo was more than helpful ensuring i got approved. He did it so quickly i was in and driving out in my new car with 1 visit. He help me get a great extended warranty and helping me to find a lower cost insurance. They made me feel like they truly wanted my business and that i was an important customer to them. I recomend anyone buy their next car here! read more

I went car shopping by myself for the first time ever this weekend. It was my 6th stop at a car dealership in one day, and they were the first dealership that I felt like was taking me seriously. The owner did mention they are no longer part of the Kelly Motor Group. read more

Worst dealership I have ever dealt with. I was interested in a vehicle in their lot, to the point I had given them a check and traded my car in for it. Come 3 days later, they tell me they do not have a tittle to the car. Pathetic for a dealership to say that and have the car on the lot. They then told me they got the same exact car with 2k more miles on it and we're offended when I asked them for a drop in price because of the mileage on the car. I walked out after the owner of Michaud got angry when I said I'm not interested. I will never do business with scum and will tell all future car buyers to stay away from this place. Lost my business for good. read more

Bought a 07 eclipse in 2010 have had no prob in 5 years I've had it and just bought wife a 2012 Ford Escape and am trading the eclipse for a new outlander never had any prob there finance dept has been amazing in getting me the best deals and had no issues with the repair dept read more

I recently visited the Service Center for headlight repairs. Not only did I get great timely service from the employees at the front door, but i was guided to where I needed to be. With very little wait time, the experience was efficient and extremely satisfying. Kevin Michaud could not have been more welcoming and understands customer satisfaction and experience like no other. Keep up the great work, Kevin, Bart, and staff! read more

When my honey told me he'd called the dealership and spoke with the owner, who'd said, "Come in, I'll take care of you," I felt his forehead and asked if he was feeling ok. I decided to go along for the ride. There are only 2 things I dread more than buying a car - going to the dentist and an appointment with a funeral director. I wasn't surprised when the owner was not available, but he arrived soon thereafter and personally checked on us, throughout our time there. His son, Zack was incredibly helpful, polite and a good listener - he was earnest and genuinely concerned that we find the best vehicle for our lifestyle and budget. I am writing this review because, after our experience at this dealership I read some really horrid reviews on Yelp and I felt compelled to put out some positive energy. I am disturbed that people think it's OK just to gripe on the Yelp space. What do you expect when you buy a car? Everyone goes in worried and nervous. Do your research and make thoughtful commentary...and take personal responsibility for big purchases - read contracts, know what interest rates are, look at vehicle prices, etc. We are blessed with good information at our finger tips. What I really LIKED about the dealership: It felt like family and I noticed how employees communicated with each other and customers - not like a dysfunctional family - it was open, friendly and positive. From test driving cars, to getting financing, to closing the deal, our experience was great. Think about it - if you do not have good credit (which a lot of the reviewers noted) why would someone take a risk on you? You ARE going to pay for your bad credit - in interest rates and risk to the dealership. This dealership is willing to work with difficult cases (for the record, my credit is great and I didn't have that issue, but I looked around at the different folks getting cars and listened to the staff interactions - ALL which were positive, helpful and informative as far as I could acertain.) I encourage people to complete a "review due diligence" when looking at reviews on Yelp. It's out of control on the business bashing and people need to think about the effect their bad moods and ignorance have on a small and/or local business. OK, that's my rant. In summary, I think that I have high expectations and Michaud Mitsubishi met them in every way. My guy is happy with his certified used vehicle, and I am happy that the overall experience was NOT painful or difficult in any way. I will recommend them to other people looking for a car. read more

A long time customer of Michaud Mitsubishi in Danvers, I have had several frustrating and below average experiences with their service department. They have wasted my time and energy one too many times. Several years ago I brought my Eclipse in for an alignment. I picked up the car, drove about a half mile down the road, and had to return immediately because my steering wheel was at a 45 degree angle when driving straight. After my complaint they completed the job correctly. Fast forward I now drive an Outlander Sport. There's a recall and I schedule the fix. A week later I receive my car back. Not only was it an incomplete fix (roof rack was not fully reassembled) but there was a branding sticker now placed on the back. We had specifically asked for no branding sticker when we took delivery of the car. I called to complain, they explained that the people who washed it must have thought it was a trade/in (really?) and put it on. No apology. Again, 30 minutes of my time wasted removing it. Each incident may seem like an easy fix, however I believe in a complete job EVERY time the FIRST time. It's 1-2 hours out of my day each time I need to bring it back for one of these inconveniences. They need to pay better attention to detail. read more

A+ Dealer and service department. I have a 2012 Evo X which I love dearly and i'm very picky with who works on it. I need a clock spring because I broke mine like a dummy and not only did they have one which was rare, they also installed it and I was in and out within an hour or two. A++++++ service department. I even got to speak with the tech Sean who genuinely loves the brand which made my visit even better. I want to thank Mark Grillo who I spoke with when I called who was amazing at helping me get in. I'd also like to thank Jimmy Matuge the mechanic who did the job and Craig Rogers who ensured I got taken care of. All of you are amazing!!!! A+++ dealer. I have worked in the industry before myself and know good people are hard to find. Mr. and Mrs. Michaud, your staff are some of the best I have seen. I will tell everyone I know that has or wants a Mitsubishi to look no further then Michaud, you have a customer for life now!!!! read more

My mother bought a vehicle from this place last year, after the salesman bullied her into it. Within a week, the battery died and she needed it to get replaced, so she had it brought back and they replaced it. Now a year later and we've had to replace the transmission, alternator, and the battery again, but somehow none of this is covered by any sort of warranty. She got a lemon from a shitty salesman, and she still owed money on it, and nothing can supposedly be done to help. No one is helpful in any department, and you're left with a series of "I don't know" responses. read more

Bought my brand new Mitsubishi lancer sport back over a month ago at Michaud Mitsubishi and I could not explain how great the service was. Mike s. (our salesman) was very helpful n I loved the team work with the financial department and Kevin himself. They gave me a really good deal on my 05 galant. I love my car I'm always getting feedback on it. I couldn't be happier thanks to the guys at Michaud. The car is very spacious n I love it. I haven't had a good experience in the service department tho its not the same guys I've known to help me. Especially the African American guy with glasses he's extremely rude both times I've gone there for assistance. Thank you Kevin n you have a great team of employees. It's a family company. Greatly appreciate it. *smiley face* read more

My fiancé went to finance a car from Michaud Mitsubishi on 114. He had a cosigner because of the negative equity he had on his van. A couple weeks later his cosigner got a call from a different bank than the one on the signed contract. When he went to talk to the dealer thinking there was a mistake, they said they were looking at a signed contract listing this other bank with his cosigner as primary and him as secondary. When he went in and saw this so called signed contract, it was FORGED. The original deal did work out so the dealer FORGED a legal document to keep the sale (we already had the car for a couple weeks at this point). There was no way to get out of the sale without coming up with the $5,000 in negative equity we had on the van so we still have the car. Buyer beware. read more