AVOID THIS PLACE!!!…read more On November 28th, 2025, I had my car towed to the Tuffy's on Dupont because it would not start (new battery), and from my multiple failed attempts to start, the clutch pedal had lost pressure. Below is everything that was quoted on my 2008 Honda Civic Si, with 130K miles. I want to note that the ignition knock sensor was accidentally broken by Tuffy, it was communicated to me, but somehow I got stuck with the bill for a new one ($55). Approved Scan codes - $160 Remove/Replace Starter & Ignition Knock sensor $765 Remove/Replace clutch master and slave cylinder & bleed clutch $956 Remove/Replace Axle seals $406 Remove/Replace Tie Rod & alignment $778 Valvoline Brake system flush $113 TOTAL - $3,079.67 Declined Remove/Replace Engine Mount $286 Remove/Replace Suspension Shock rear $436 Remove/Replace Valve cover gasket $258 Remove/Replace Clutch assembly $1,888 TOTAL - $2,869 When I picked up my car, it started, but something was off. Once the car warmed up the idle RPM's were inconsistent and the engine would vibrate horribly. The car also had trouble accelerating and the RPM's were twice as high as usual as I would put the car in neutral to come to a stop. Once in my garage, I noticed the smell of gas fumes and the exhaust was a dark color, and I had a leak. Under the hood, I noticed the intake manifold was dark and dirty on the far right side. The car struggled to start the next day. I took the car back to them and they quickly figured out that there was a gasket that wasn't installed properly and that some packaging had been left behind in the master or slave cylinder. Who knows what they actually did but all those issues did resolve, minus the rough start the leak. I took the car back a second time for the starting issue and nothing was really done, just suggestions of cleaning the throttle body, and making sure the spark plugs that I installed were properly gapped, which they were. This is when they started sticking to the phrase "if the starter is cranking, then it works". Didn't matter that this brand new NAPA Premium Plus Starter (2446993) sounded horrible as it struggled to crank. When I was leaving I noticed my check engine light came on, when it never had been before. They either forgot to reconnect a sensor or they disconnected something without knowing it, I let them know and they fixed it. A few days later I took my car to a family recommended mechanic. The first thing he noticed was that my flywheel looked to be taking damage, and that my axle seals were leaking. I took my car back to Tuffy's for a third time, and they confirmed the leaking axle seals, and claimed that they either mistakenly ordered the wrong ones, or that they were given the wrong ones. They fixed the axle seals and on the rough start they again gave me the line "if the starter is cranking, then it works", so they recommend the following. Remove/Replace Direct Fuel Pump Module Assembly $805 Adjust Valve Lash, Valve cover gasket, NGK High Ignitability Spark Plugs $697 I declined these services and I ordered a Honda Denso OEM fuel pump module assembly, and replaced it myself. After install, there was absolutely no change. The car's rough start issue remained. On February 21st, my clutch pedal had once again lost pressure, and so I brought the car back to them once again (4th time); thinking everything would be covered since they had done all the clutch work, but they quoted me the below. Remove/Replace Clutch Hydraulic line, 3/16 copper brake line, and brake fluid $209.45 I declined these services as well, and took the car back to the recommended mechanic and he said the issue was actually the slave cylinder. Dealing with Tuffy's was pointless, so I had him replace the slave cylinder (paid for the part and labor again) and I also had him go ahead and fully diagnose my starter issue at this point. The starter turned out to be faulty. Thank god the NAPA that Tuffy's had purchased it from was able to provide me with the lifetime warranty on it, and they gave me a new one. I had it installed with a NEW flywheel to ensure this didn't damage the new starter. After all this, my car starts up fine now; no clutch pedal issues. The only items that haven't gone bad that Tuffy's installed are the clutch master cylinder and the tie rod, but I have no confidence in them based on how everything else went.

Tuffy's was able to get my battery changed on short notice and on a Saturday nonetheless…read more Definitely would come back here as they have a good staff and is one of the few places you don't have to wait hours for service.

This was my first time here. Same day service for oil change and belt replacement for my Mercedes…read moreand they did not charge me to repair a cover that was disconnected and interfering with radiator fan. The cost for the oil change was more than reasonable. (Note: Mercedes Dealership charges more than double for their oil changes and services). Most important, the Attendant and the Mechanics were very friendly. Unlike other Dealerships, they were thorough in explaining their diagnosis; no unnecessary or pressure sales tactics. Now my new Mercedes service center.

My first visit to Kruse. Business is under new ownership…read more New owner was a long term employee of previous owner. Took my limo in for front end alignment. I had just rebuilt the front end. Car handles beautifully. wheel is perfectly level. While in shop Mechanic gravity bled the brakes. Now the pedal is nice and firm again. My alignment was $149 and bleed was $40.50 (he supplied the fluid). The owner runs the shop, and his sister runs the office. They both impressed me as intelligent and pleasant people. They both thanked me more than once for my business. I'll return again.

Would leave 0 stars if I could. They put on 4 new tires for me. 2 of them were not seeded right &…read morehave had a slow leak in them. Had an appointment at 4pm today & Brad an employee (was nothing but rude). Asked me what was going on told him they had put 4 new tires on & that 2 were not seeded right. He proceeds to answer the phone that was ringing when he gets off the phone he goes in to say in a rude manner its going to take 4hours before he can get to it. Customer service skills are trash. Brad has no respect for his customers & could careless about his job. Super unprofessional employee Brad.

Had to get my tire patched up and the service was quick and easy. Less than 30mins. Highly…read morerecommended.

I rarely write reviews, and I rarely take my car to a mechanic as I often do my own work…read more Yeoman had TREMENDOUS communication, up front pricing, and very knowledgeable. They were very detailed and did not try and oversell me anything. I will be back if I need to bring my car to a mechanic again!

I feel a very racist presence in that place, no one was truly friendly. They all had this fake…read moresarcastic smile like they don't like helping black people. The technician that works there looked at my vehicle outside, and all he did was lie. LIE LIE LIE!!! I am never going back to that place again.

I have been going to A1 Automotive for about 8+ years now. They have amazing service and are able…read moreto efficiently with quality work to solve any issue I have. They provide warranties when installing their parts and they definitely do respect their warranty's and keep their word if a part they replaced ended up going bad for any reason. They do not try to screw you over and price gouge you. They do not try to sell you extra stuff you don't need. They aren't cheap (what mechanic is) but they are fair with above and beyond customer service and technical service. I will never go anywhere else! Plus they provide transport if you need it while your car is in the shop!

Knowledgeable mechanics make for fast service which means competitive pricing. Friendly staff with…read morecourtesy shuttle rounds out the experience. A-1 Automotive is my first and only choice.

I have to just give the best review for McMahons. I was stranded on the side of the road with a…read moreflat tire and I was to weak to change it myself for the lug nut removal. I called several local mechanics, tire companies, family And friends and all of them said no or they were working. My last call to McMahons just goes to show me that they are still decent human beings in this world. By the time I called I was sobbing and weather or not the man who answered felt pitty for me he asked back in the shop of a truck would be willing to go to my location which was close to their shop by the grace of god they said yes. Normally McMahons only does site visit for semi trucks so I felt blessed. They showed up quick, with smiles on Their faces and so friendly and caring. Rex was one and the other Justin. Young fellows with hearts of GOLD! They drove up made sure they and my car were safe since we were in a busy area and worked quickly knowing exactly what to do. In no time at all they had my doughnut tire on and I was in the road. Well worth the money I paid. I would recommend McMahons in a heartbeat. And if you can ask for Rex and Justin! They were amazing. Sweetest young men I've met in awhile. Take your vehicle there for new tires or even an oil change. Best customer service I've seen in awhile.

Been going to this location for a decade, and this will be the last time I provide any opportunity…read morefor business. I scheduled a pickup (which they do for the business I'm employed under) for Monday at 9am- I checked with my concierge at 3pm that day and the porter had failed to pickup my car (day one missed). I called over to them and they'd informed me they had me down for a drop off (which I've literally never done in 10 years), whatever- I told them my car would be in the parking lot for pickup Tuesday at 9am. I get a notification on Tuesday at 12:41pm that the car had been picked up. I receive no verbal update until about 3pm when I'm told the car will be repaired and returned to me by end of business day. I got a second call about 30 minutes later informing me that was incorrect, and NOTHING had been performed on the car- they'd instead be returning it to the lot with NO SERVICE provided, but they need my car for a third day. Fine. My car is waiting in the lot at 7:30 Wednesday am and I CALL THEM specifically to inform the car is there, and I'm anticipating a pickup from them at 9am (to avoid a similar debacle to the previous day)- My concierge team calls me at 10:40 to let me know they just picked the car up. I was contacted today at 2pm for payment, no apologies until I addressed my concerns head on- to which I was met with a "I didn't want to tell you this, but we're super short staffed- I don't want to feed you excuses" blah blah blah. Chapin and Team- Customers DON'T CARE how busy you are. They care about how YOU MAKE THEM FEEL. And when you make me feel like I'm not a priority- I'm going to seek that feeling out elsewhere. All of this wait for A PAIR OF HEADLIGHTS and A SINGLE TIRE for a MOPAR/Domestic vehicle with a VERY common tire size no less.

They are not very friendly when it comes to Customer Service. Ellen was rude and disrespectful to…read morethe point of hanging up on me when I asked to speak with Upper Management to file a formal customer complaint. When they did work some suspension work on my car more specifically and Allingment it was in such bad condition to the point of it pulling and almost caused an accident on the highway on my way to work. It was very scary to say the least. They asked me why I did not bring the car back to them and I said, " Why would I bring it back to you when the awful job you did caused my car to jerk and pull violently to the left and to the right so bringing it back to someone that did a poor job was out of the question so I went to Tire Barn and they told me that Hubcap Express LLC should not of even touched the car due to it needing new ball joints, control arms and new breaks as well as barinings in the suspension of my car. Tire Barn also told me it was going to be a hefty 5 thousand dollars. The car isn't even worth that kind of money. Hubcap Express LLC refused to refund my money for the poor alignment they did and on top of that refused to even acknowledge their fault in the matter. So much so that they refuse to negotiate with the mediator of the Attorney General's office making it look like I was wrong for bring it up to this level of a Customer Complaint do to Ellen refusing to let me spaeak with her Manager or file a formal customer complaint. I reached out to Mr. Tom Scherer through an unconventional way but none the less informing them Hubcap Express LLC that what they did was wrong and calling me names making fun of my Disabilities as a Brain Injury survivor by calling me ,"Special" in a derogatory way quoting their response to the Attorney General. They refuse to respond making their selves look like they did not wrong due to their power as an small business owner. They are highly, "NOT RECOMMENDED TO ANYONE". DO NOT GO HERE their prices are high and will snake you like they did me.

Best customer service I have received in a very long time! Everyone was very nice and professional…read more I received the service that I was looking for at the price that I was quoted. I will not go anywhere else in the future.

My wife and I were coming into Fort Wayne from Angola on our way home to Texas, and just as we…read morejumped on to Interstate 65 on the north side of Fort Wayne, we realized that our vehicle was shuddering pretty bad. Just then, the Check Engine light came on and it was blinking, which means BAD! We took nearest exit ramp and limped off the interstate onto Illinois Road parking ourselves in F&M Bank parking lot (Shout out to the nice lady that came over to ask if she could help us!!). On Google Maps, we saw that an AutoZone was just across the interstate (1235 Magnavox Way). We called them up for advice, and after telling them of our predicament, the nice man on the other end of the phone told us that for our year/make/model, shuddering at acceleration could really only be one thing, a cylinder misfire, probably as a result of a bad ignition coil and/or spark plugs. He told us we could limp on over to the AutoZone, and they'd run an OBDII Scan on it to be sure, but he was 99% positive it wasn't nearly as bad as we thought. Upon arrival, they scanned the car and found that it was indeed a cylinder misfire. Being from far away, we asked where would be the best shop to take it to and they steered us toward the Belle Tire shop just across the street (7370 Illinois Rd). As out-of-towners, we would never have even tried that location, because we thought it was only a tire shop. Ends up they have a full service mechanic shop there as well! The gentlemen there at AutoZone were super helpful and even called up Belle Tire shop to make sure they could help us and get us back on the road quick. The Belle Tire folks told us that they were ready for us, so we fired that shaky engine back up and jiggled our way across the street. Those folks got us done quick! They had our vehicle in a bay in 20 minutes, then had it diagnosed, repaired, and back on the road within 2 hours. We broke down and parked at the bank at almost exactly 7 am. We drove out of the Belle Tire shop at almost exactly 10 am. From breakdown to road worthy in 3 hours. The Good Lord was watching out for us, making sure that ignition coil got us into the right place at the right time. Fort Wayne, from the F&M Bank lady to the guys at AutoZone to the crew at Belle Tire, you got a great bunch of people there!! May God bless all of you for helping a couple of mangy old Texans get back on the road!!

Belle has a nice large facility that is clean, modern and comfortable. This facility is hard to…read moreget to as you have to navigate the back alleys. Once you emerge on the building you have to by pass all the open bays to get to the shore front. Once this day there were four desk people working. All were professional in fees and conduct. The were eager to help. I listened to many stories on why a car had problems and what solutions they offered. All were done with respect and non pressure. There were about 10 tech jams working today. Plenty help help to process scheduled appointments and walk ins. Today in choose to make an appointment on line. It was easy to do. They seemed prepared to start my work by time the appointment time arrived. My day was costly than I planned. I feel like they were being honest about my issues. The cost seemed a lot but probably fair. The work took over 3.5 hours. On the down side...I noticed the all important sign going into the shop that required people to wear safety glasses. 9 of 12 people didn't wear safety glasses including 4 management/desk types.