I went to their shop because my steering wheel was very hard to turn, felt like I lost power…read moresteering. They diagnosed my power steering pump and rack and pinon were not the culprit, but it was caused by the lower steering column shaft that got rusted. Gilbert's dad is a very seasoned mechanic who only took about a few minutes to determine the fault. I had to go back on 2 occasions because the replacement part required was not stocked in any local store. The diagnose fee was $180 and for the actual replacement, they charged me $80 for labor and I had to provide the part. I am deducting one star because I felt just for labor alone being $260, it was a little high. A month later the car's steering wheel is loose again and we were afraid to drive it. I called their shop and went back to have it checked again. Gilbert's dad looked at the car and he explained the mechanic who worked on my car didn't tighten the steering column enough and it's now loose. I told him maybe it's just the shaft's steering wheel end that is loose and he was able to confirm it. He also drove the car inside to have it lifted to check the shaft's connection to the rack and pinion, which I was glad to hear that wasn't loose. I was out the shop in less than 25minutes. It has been about 2 month now and so far, it's been holding up.

I found this place on Google and decided to try it because of the great reviews…read more Back in the beginning of January, I contacted Gilbert and let him know what was happening with my car. It was cranking but the engine wasn't turning over. He let me know that 1 can bring drop off the car to his lot and he'd take a look at it the next day. I got the tow the very next day and he immediately started working on my car. Gilbert called to let me know that I desperately needed a tune up and a couple codes came up and that it was quite possible it was my throttle body and that he was suggested the tune up. The price was around 5650. I gave Gilbert the go ahead to proceed with the repairs. I was working at the time so had Gilbert contact my fiancé. My fiancé let me know that Gilbert called him and told him that he flushed out the gas tank because it contained ethanol. Gilbert did this, without my approval AFTER THELFACT. The price increased another $100 and some change. I spoke to Gilbert about not getting approval from me before proceeding with the repairs. What if I didn't have that additional $100+ dollars? It was inconsiderate and I think communication is very important! He apologized and knocked off a few dollars from the total. I picked up my car and it was a bit sluggish. It ran for 4 days before it died again. I called Gilbert to let him know it died again and he offered to cover the tow to take a look at it. He said it's possibly the throttle body as some parts come faulty and since it had a warranty, we could swap it out. I had the flu and didn't have the capacity to deal with that issue so I let him know I'd call in a couple days. I called him to see if the offer was still available and Gilbert told me that if it wasn't the throttle, that I'd have to be "back-logged" because he has so many cars on his lot right now. My fiancé called him and Gilbert offered to give him the part so that he can "Youtube how to switch it out, because it shouldn't be that hard." In what world does a mechanic tell you to take your money but do the work yourself to fix it?! My fiancé said absolutely not and Gilbert said he would do it. It took two weeks to get my car up there finally. He said that it was another censor and it was going to cost $350 to fix, that he just fired 3 mechanics so we should take it somewhere else. We also had to reimburse him for the tow back to the shop. We're out of 2 months with no car, almost $1k and still nothing. After he got that money, I stopped feeling like a priority. I do not recommend this place to get your car fixed. Gilbert "seems" like he cares but once he's paid you and yr car will no longer be his problem. There was also a piece missing from my trunk that I never got back and when I asked, of course he has no idea! SMH save yr time and your money!

Great honest service. Went in with a trans issue. Cletus looked at the vehicle overnight…read more Decided to not fix and scrap the vehicle. He didn't charge us.

Highly recommend them excellent job and great experience and service. Coitus and Bob are some of…read morethe best people to work with. Don from Jand D auto repair said they were the best so true.

My Monte Carlo Trans was rebuilt here..going on 15 years and no issues. Great service…read morealways..honest and fair people hear.

So yes, this place is on 8 Mile, but don't pass it up based on that alone! André (I presume is the…read moreowner?) is amazing. He was very transparent and answered all of my questions without hesitation. My car was ready much faster than I expected it would be and is running great again. If you're having a transmission problem, this is the place to go.

great service great customer service great people good location I would recommend to anyoneread more

Boy oh boy Thee worst experience of my life!! Would not recommend to anyone. Was referred by a…read moreloyal customer who had a great experience with Holbrook only for me to bring my car there and not get the same service. Had my car towed there and was told I needed a major tune up, cool authorized them to do the job came to pick my car up it "needed " an engine, cool paid for the tune up $775 then turned around and paid $3800 same day because they said I needed a new engine. Allegedly put in a refurbished engine told me it would take a week and ended up taking two weeks only to get my car back and needed a new engine in less than 2 weeks smh!! No communication! I have to call every hour for no results. I WILL NEVER BRING MY CAR TO HOLBROOK AGAIN!!!

Best customer service EVER. Ron the manager is awesome. He was very patient while I got the…read more finances figured out so I could get the much needed work done on my car completed. He never rushed or pressured me. He is very kind & curtius. The mechanics got my car looked at very quickly. They completed the work very quickly & efficiently. I highly recommend this brake shop!

do no go here unless you want to waste lot of your time and money, simple $300 brake job turned…read moreinto $800 and 4 days of wasted time because owner does not know what is going on and fires crews back and forth

Todd, here is excellent. He's been working for ever at this Location family owned. He will give you…read morea fair price and a fair quote. He tells you exactly what needs to be done and it's very straightforward extremely friendly and knows exactly what he's doing. The service I requested and needed it was performed in a professional and timely manner And he told me exact timeframe of when I should expect it and it was available when he said it would be, which is awesome. He kept me and Somone as a step of the way and give me an option to get certain things taken care of now or take focus on other areas which I really appreciated I wouldn't recommend anyone else if you're looking for a transmission place just stop by here and Todd will take care of you. He did an excellent job with the service on the car and with Customer Service.

The best mechanic service I've experienced. Hands down best customer service…read more Took my car in to see if there's a transmission leak. They were very quick, no more than 15 mins to get a diagnosis. After finding it wasn't the trans, they pointed out the leak and recommended next steps. Quality: 10/10 Value: 100/10 Customer Service: 1000/10

Took care of me and my bmw had to drop the sub to replace the oil pan very quality and honest work…read morewell done!

Best place to get you're vehicle fixed at amazing staff always answer the phone and call and give…read moreme updates. I took my Mercedes there and all I can say is they do amazing work and try their hardest to satisfy their customers!!! Very highly recommended especially for European cars.

I have had many repairs and maintenance at this facility, the service has always been excellent…read morewith complete explanation. The price I've found to be more than fair and the parts to be of excellent quality.

I brought my 2019 Audi Q5 in for a noise coming from the front driver's side. The staff was…read morecourteous, and the diagnostic system they use is polished and very high-tech. What gave me pause was that financing was being discussed early on, even before the diagnostics were complete. After the inspection, I was presented with a quote just under $3,000 that included multiple repairs -- control arms, struts, alignment, and additional fees. I decided to get a second opinion. I took the car to another shop the next morning, and they told me the issue was simply a worn ball joint. They fixed it within a few hours that same day for $465. The car is now driving perfectly. That's a significant difference in both scope and cost. I'm not going to speculate on intent, but I will say this: based on my experience, I would strongly recommend getting a second opinion before approving any major repairs here.