Microcenter is our go to place for all things computer based and they never disappoint. We had to bring 3 sick laptops here to be cleared of their viruses and put back into business. The Tech Bar had one attendant and so when we got there we signed in and with 4 people ahead of us took a quick trip upstairs to walk around T.J. Maxx. Right when we returned we were just moments away from being helped. Irman was a one man show and really handled himself exceptionally well and was the king of multi tasking. He plugged in the computers, showed us our options of cleaning up the computers and telling us that one needed a diagnostic because it wouldn't even go past the start up screen. He was very personable and made the wait very bearable. There is also a great coffee machine to freely partake of while you wait at the Tech Bar. Our computers should be ready in a few days, at least two of them and we were told that they would call us with the results of the diagnostic test on the third one. After we finished at the bar we went over to the Mac/Apple section and was helped by an amazing and knowledgeable associate named Veronica. She knew everything it seemed. There was not a question she couldn't answer and could intelligently and efficiently tell you about everything. I was beyond impressed because you just don't find people like that anymore. She gave us her card and told us we could call her anytime with questions. She is truly a rarity in modern day retail and I highly recommend that you find her if you want expert service and a plethora of MAC knowledge. Another great thing about Microcenter is that they have everything you could want and if they don't have it they can get it. Don't go anywhere else. Why? Because I said so. I took off a star because they really should have more than one person working the repair station/Tech Bar. Irman is a gem because he managed everyone so well and would ask questions to the next person or help someone else while waiting for the computer to boot up or while filling out paperwork. It's always great to be acknowledged when you are waiting. We didn't feel ignored and I don't think anyone else waiting did either. That is all! read more

I love computers and this is the store if you need a fix. It have everything you can think for your computer. My first time in the store I was shocked. I walked through for about an hour. It is a easy store to navigate. Help to the right, check out to the left...and all the computing equipment you can think of straight back. I was really excited to find out they carried APPLES!! Repair and Customer service, is great. They take your computer in check for a warranty, get it out and get it fixed. I have a computer getting fixed now. There is one repair guy that will give you a battle but, He is the coolest guy there and honest. Customer Service is great too, works are everywhere and ready to help at anytime. As far as prices they only thing I can say is CHEAP... Micro Center is very affordable. If you need any computing stuff you should make Micro Center your first stop. read more

Literally great place to shop for computer parts and anything computer related. I've had service here multiple times with no issues. If you're a common sense person this is the place for you, if youre a Chad or Karen like some ignorant reviews below, go to Best Buy or something. read more

Best place for computer parts in the area. It's been years since CompUSA left and I've finally come in here. I've pretty much switched to the Mac line from being a long time PC user. So I tend to hang in the Mac stores or at least apple.com. I wanted a custom machine for Windows gaming and wasn't sure if I wanted to spend much time assembling it. The sales help I had was enthusiastic and helpful. He asked my budget and was really going to aim for the sub $800 level, but saying that we could go up to 1200 - he put together a system that was within $10 of that. And if you want to be lazy, they will put it together for you for under $125. If you are on a tight budget though, skip that, and do it yourself for the experience. Non-geeks, spend the money and have it put together or find a geek to help. Next, it's time to go back to pick up a video card to stick in my Macpro tower. I've already added memory, a 1 TB disk, and a now burned out upgraded video card. read more

Do NOT go to the Apple Genius bar. They will try to rip you off. I had Apple genius (online) review my computer issue and they diagnosed it to be hardware related, although they suggested the software gets re-installed. Micro-Center asked me to pay $100 to re-install the software, although Apple care said the computer needed to be shipped due to hardware issue. Total waste of time. Go to the Apple stores instead. read more

Awful layout & checkout process. They have a security guard at the exit checking receipts (like they do at Costco). Really? Their prices are also much higher than what you can get online - which is why I don't come here unless I'm desperate (e.g. need a new USB for my phone, etc.). read more

I ordered a computer online 14 days ago. I spent an hour and a half trying to order the computer online and kept getting messages that said the address was not the same as the address on the credit card, which was not true. I had my husband call the bank to make sure they had our address correct and they did. I finally called and found out that the website will not accept apartment numbers, an issue that MIcro Center has known about for some time. They should have notified the public that we have to call and have the order manually placed if we live in an apartment. The employee who took my order said that it should be in last Thursday. I had placed the order on Saturday. It had not arrived by Friday so I called Micro Center again. They claimed that they had tried to call us on Sunday afternoon while we were out, but there was no message on our voicemail. They also claimed to have tried to reach us one other time, but again, there was no message on our voicemail. They asked me for the customer service phone number on the credit card we had used, which I gave to them. They also asked for the phone number that was associated with the credit card, which I also gave to them. I have never been asked for the customer service number of the bank by any company that I have ever ordered from. If Micro Center needed this extra information, why didn't they ask me for it while I was placing the order? They hadn't even processed the order 6 days after I placed it. It took them two days after I spoke with them the second time to process the order and ship it and I still haven't received the order. I got a tracking number from Fed Ex, who says they will deliver it on Saturday. I never waited so long for anything to be shipped and once something was shipped, it never took so long to get here. I have been without my own computer for two weeks now. Micro Center's behavior is unacceptable. read more

The prices here rival internet deals. Large selection of items. Pretty much THE place to go for computer parts and accessories. They also always carry 2600, which is sometimes hard to find. Service quality can be good or lacking, depending on what you are looking for and who you get to talk to. But for people who know exactly what they are looking for, this is not an issue. The only real con is that there are usually always long slow lines at the checkout. read more

So before you enter this location you evidently need to put your name on a wait list in person. The wait list procedures were not mentioned clearly at the website. I drove from another state to this location and was refused entry to purchase an item in limited stock. When I mentioned all this to the employee his drone like response was that it had been like this for months. If I had never been there, or any other Micro Center, and its not clear on the website how would I know about this procedure? I'm not commenting on their choice of procedures, but the lack of notice. You would think it would be easy for a tech based retailer to clearly add notification for this location to its website. This would have been my first visit to a Micro Center as well. It is disappointing. read more

This is the place to go for DIY computer parts and overall technology browsing. I've built and upgraded many computers via Micro Center's selection of computer parts in the back of the store; if you're unsure of what to buy, just talk to any of the employees in that area of the store. I think they may be getting some sort of bonuses based on what they sell you, though - the employee was placing a personal sticker on each of the parts I bought. I'd recommend this place for more of a DIY computer person myself. The only real con to Micro Center is the very slow Returns line. Get some more staff to work Returns, guys! read more

They're pretty good. The prices and selection are quite good. Not Newegg level, but it gets the job done and well worth it to be able to get it that day. The staff are generally unhelpful and kind of bumbling. At one point I actually applied to work there...and never heard back! I guess my salary demands were too high? Anyway I got to know one guy who was good and I would always pick out my own box but find him and let him put his sticker on it. He's since left I think because I don't see him any more. Anyway you have to know what you're looking for, and be ready to spend some time looking for it. The buy it online and pick it up option is OK, won't necessarily go as smoothly as perfect but it does work. They are pretty much the only store of their kind so it's not bad. read more

This is a pretty good place. The sales staff is friendly and knowledgeable (and honest about when they don't know something about a product), and the store is well organized. However, the reason that this place gets three stars is because a lot of the merchandise is kind of junky, and the return counter is slow. Micro Center does really well on a lot of things. They have done well for me on computer memory and on replacement cables, for example. However, I've bought a lot of lemons at Micro Center, mostly when dealing with the lower end brands. I bought a few video capture devices, and they were all junk (and they all went back). I bought some keyboards to replace a broken one: junk (and returned). I bought some internal SD card readers, and didn't get a good one until my third try. In my experience, you really do get what you pay for with stuff here. They do well with name brand items (think big names like Logitech, Microsoft, etc.), though the price points on them are a few dollars higher than you can get on Amazon (but there is the whole idea of instant gratification vs. waiting for it to ship). But when it comes to many products where there isn't a really big brand around like the aforementioned, I've found I do best with one or two price tiers above the cheapest item. I definitely shop there and will continue, but I have unfortunately come out with junk more times than I would like to, and that means returns. read more

After diligently answering every question to make an online appointment for a particular day and time I go to the store and find out that it was a waste of time. I could have come earlier and just dropped it off. Also I learned that there would be a $40 charge to look at it (was not on the scheduling screens when I made the appointment) that would not be applied to the cost of repairing the computer. Also learned that it would take 11 days before the computer would even be looked at then possibly another two weeks before it would be repaired. Wanted you to know before you go because the only thing on their site (now) is the $40 cost. read more

This was the worst customer service experience I have had in a while. Long story short, I will never work with Micro Center again and I regret buying from them in the first place. I bought a custom-built gaming PC from them at the tail end of 2016. Less than a year later the graphics card burned out and I had to have them replace it. A year later, wouldn't you know, the same exact problem occurs. Quite seriously under near the same exact circumstances (as in opening up the same programs around the same time of day, etc). So I again drive a considerable distance to a MicroCenter to have it looked it. I explain it to the technician, explain the troubleshooting I had done. Gabe was a nice guy, and said they'd have a look at it. I let Gabe know that this was the second time in two years this issue had happened. I was concerned about the health of the computer and the quality of both the parts and the workmanship. As the computer was just out of warranty, Gabe said he would waive the diagnostic fee, but I told him that a refreshed warranty should be granted given the repeat issue and the serious inconvenience I had incurred each time. He said someone would call within two days. No one called. This was indicative of a consistent issue: lack of communication. It's alright if repairs take a while, it happens. What is unacceptable is to keep the customer in the dark. When you say you will call a customer within a certain time frame, you do that. The crew in Rockville did not do that. I had the misfortune to speak to the manager of the help center a couple of times (Matthew was his name, I believe). He was unprofessional from the start, and apparently could not be bothered to answer questions from a customer. His attitude was flippant, to say the least, and he made it clear that he could not care less about the issue at hand. In one call, he actually just straight up hung up on me. He took a pause as apparently the signal to move on with his day. His conduct only further convinced me that spending any more time with MicroCenter would be a mistake. I made this yelp account just to make known my abject frustration regarding my recent experience. MicroCenter has lost me as a customer. I paid a premium to get a reliable gaming computer, I paid so I wouldn't have to build it myself. Clearly I should have gone out of my way to avoid this company. Good riddance. read more

Great place, always fairly priced and convenient. I placed my order on the Internet for an in-store pick up. I send my daughter to pick up the order, upon her arrival she turn the order number in and everything was as expected The cat 5E cables I purchased, were 80% cheaper than the same cables at Staples I will continue to go there! read more

Well stocked store with knowledgeable employees. Free coffee upfront is also a huge perk! (At least... I'm hoping it was free; I saw no sign with pricing!) They lose a star due to their online ordering. I've done it twice now, and checking out in that line is slower than molasses. They guarantee your order to be ready within 18 minutes, but you'll spend double the time checking out. And LP; I know you have a very important job, but put more focus on my $200 product, than matching up my $6 memory card! read more

Awesome store! I bought a custom built PC (which is great) but it had a minor issue. They resolved the issue quickly and easily.

It's certainly cheaper than Best Buy; though, Amazon and ebay are both significantly cheaper. Whatever, this place will do just fine, because people like to consult with techies before making a purchase. I have two issues with this place. 1) The sales rep here are so desperate for commission. They will ask if you need help. If you tell them you're good, then they will leave you alone. However, if you tell them you want to know where something is, they'll take you there and then request that you tell the cashier that you received their help... I could have definitely found it myself if I decide to exert a little effort... 2) Why do you need my email so bad? They are so insistent on getting your email whenever you make a purchase. You can clearly ring me up without my email address. Those pricks will never get my email. read more

I entered the store with suspicion given my deep-rooted hatred of any retail electronics stores and their ignorant sales people. Plus, the store used to be CompUSA, so my expectations couldn't have been any lower. But man, this place is geek heaven! Heaven for geeks looking for any sort of computer part they're after in a modern, retail setting. And it's heaven if you have a thing for geeks, because the store is brimming with the pale and the fashion-challenged. The prices are competitively lower than one you could get at Best Buy or Target, and not all that higher than what you could find online. Most importantly, the customer service is amazingly helpful (although a tad scarce). If you ask someone for help and they find a product for you, they will put their ID sticker on the box so you can always reference them. Brilliant! read more

Tucked away in the Federal Plaza shopping area is Microcenter. You can't miss it; huge sign and there is a TJ Max sign above. I found it kind of funny. Anyhow, back to the real deal. This place is the real deal. Coming from an electronics/technician background, this place was awesome. Lots of geek eye candy around (components, tools, peripherals....). I came in to buy a laptop for my IT courses. They have plenty to look at with all the specs you could ask for. Do your research on their website before purchasing anything. They have lots of good open box and refurbished deals. I saved about $100 on an open box item with the specs I wanted. If you see something you like, ask if there is an open box or refurb. Or order it online and pick it up there Other reviews say the sales people can be rude, but I found it to be the opposite. I was asking some pretty technical questions and they were able to point me in the right direction. Asking the right questions led me to get the deal I wanted. I was at a Best Buy doing some research the day before and although the clerk was friendly, he didn't really have a clue on how to answer my questions. I did notice some customers asking some off the wall, bizarre questions and getting upset at the sales people when they got an answer they didn't expect. Please people, #donthate. Overall, great place to shop for a deal. Intelligent sales people. Store does get super crowded, so be patient if you need a clerk. Good deals await! read more

I will never buy a computer anywhere but at Micro Center! The technical support is the best. I purchased my Toshiba Satellite approximately 4 years ago. In all the years going back there, never has anyone asked me for a receipt, a serial number, or what have you. They just ask a few questions about the problem and hone in on fixing it. Each time I have brought it in for a tune up, I have left with a faster, smoother running computer, which is vital to my work as a realtor. Their prices are also great, and even if you can find it a few dollars cheaper somewhere else, the no hassle support is worth every few extra pennies. read more

I have had three terrible experiences at Microcenter, and I'd like personally thank James W for being the reason I will never step foot in this store again. The very first time I encountered James I was returning a Christmas gift with the receipt and within the window of which the store would accept returns. He refused, stating he could not accept this return as it was after the return deadline, no store credit, no refund to the card. I showed him on my phone the microcenter corporate extended holiday return policy. He once again refused to adhere to the corporate policy. After calling over a manager, the issue was resolved with James saying, "he was making an exception," and he issued a gift card with store credit. The next time I came to the store to purchase a few items with my store credit, unfortunately, James was the only cashier available. After scanning my items I handed him the gift card, he looked up my account and then said the gift card was invalid because it was not linked to any account. He then went on to say, "no employee would have issued a gift card without linking it to an account." Well thats funny because it was James who issued the initial gift card! After about 10 minutes of going back and forth about this issue, he decided to once again "make an exception" and linked the card to my account and "allowed" the gift card to be used for the purchase. I had some remaining money on the gift card so I returned to the store a few weeks later, crossing my fingers that I would have anyone but James to process my purchase. Sure enough, I was directed to James who refused to accept the gift card as it was not linked to an account. I asked him to lookup my account and he said there was no gift card to be found and accused me of taking a picture of a gift card that was stolen. I was forced to call over a manager who also was unable to help and refused to let me use my gift card because of "security reasons." Its funny to me how they pick and choose when to follow policies and then shame the customer for their own mistakes. After an hour on the phone with the corporate office, we were assisted by the floor lead because the manager left the store in the middle of the issue. If Microcenter likes losing business they should give James W a raise because I will never be returning to this store, and if not please provide training on basic customer service. read more

These people know their business. Always helpful with what we need. The geek guys back in the computer department are the best.

I brought my iPhone 11 to MicroCenter yesterday because it would not power on all the way and was getting stuck on a reset screen. I explained that I had upgraded and reset my phone using my Mac and it didn't help. The clerk told me, the good news is this is an easy fix and should only take an hour. I had to prepay the $60 service. I ran errands and came back in an hour and was told the tech did a factory reset and upgraded software on my iPhone (which I had already done and didn't fix the problem). The screen was still frozen, we did not have a diagnosis of the problem, I was out $60 and my phone was still unusable.... For another $40 I was told the tech could run a diagnosis to maybe determine the problem. So for $100 your phone can still be unusable! If you take your phone to the Apple store they will do ALL of this for free, and be transparent about their services. If you need hardware/software repairs for your iPhone, don't bother coming here. Just go to the Apple store... read more

Microcenter in Rockville closed without warning during business hrs to do a "deep cleaning". I drove 45 mins to pick up my repaired laptop, just to be turned away. Yes, there's a pandemic and deep cleanings are important. But can't they be done after business hrs? read more

I went to the tech support corner for assistance with a printer & a laptop. The gentleman there was knowledgeable, but, lacking in people skills. Granted, that's not necessarily a techie forte, however, being the "face" of the company, it's a vital skill that the company should teach if lacking. After informing me of their lack of printer expertise or services, there was no suggestion of an alternative store or nearby service or attempt to look one up ( "Miracle on 34th st" anyone ? - Very basic ). Apparently, he had served a previous customer who had then asked to be referred to someone else to assist her. She had asked him a few basic questions regarding who & how to use their services. His answers were short & uninformative - I don't even know if he realized how he was being perceived. read more

If you need computer parts today, this is a great place with a wide selection and fair prices. In fact, I don't know a better computer parts store in the area. It's not like the apple store, but more like home depot for computers. Most of the time you can find a knowledgeable employee to answer your questions. I have never used them for repairs. read more

If you like computers this is your store. If you've ever thought about building your own computer, or buying parts to upgrade your computer, this is the place to go. Not only do they carry a LOT of stuff they have great prices to boot. Not always the cheapest, but if u need something right away it will do. Sometimes things are unnaturally cheap here though. (For example intel corei7 920 CPUs $199! they're like $270 at newegg! I literally adjusted my glasses as i typed that :-P) Their full computers are decently priced too i guess. I don't really pay attention to pre-built stuff anymore since i've had nothing but headaches with them. Once more (with feeling) if you need parts, go here. read more

Recent terrible experience at the computer repair bar! Employee was rude and tried to rush my service. When I asked questions he got frustrated, went in the back and left me sitting there for 5 minutes! This employee also slammed my charger on the counter when giving it back to me. I informed the manager who provided nothing but lip service so I decided to take my business elsewhere. Took my business to jL Computer Services in Gaithersburg and they took great care of my me. read more

The last experience I had with this company was back in the summer. I was looking for expert opinion in the field of laptops especially The HP Detachable. I wanted a system with a static drive and decent memory but the salesman kept dodging my request by showing me systems with actual hard drives. I'd like to point out that I went to Micro Center with the intention of spending at least $500. I was ready for a little sticker shock as I was sure I could make a few onsite comparisons and comparisons with their competitors. I was not satisfied. In fact, I took a trip to Tyson's Corner Mall to pay a visit with my daughter and stumbled upon the Microsoft Store and would you believe they had the damn HP front and center?? In fact, the salesperson insisted he show me his skills in knowing his products. I was freakin' blown away. I loved the system and it was well under $400. Today, I have my HP and it has performed flawlessly. Micro Center has a whole lot of 'stuff' and few employees that know the in's and out's of computing. I did notice one thing; gaming is a big thing there. I'm in my 40's and don't play games. I want hardcore computing stuff like crazy, managed switches and routers. That's what I know. I'm an old-head when it comes to network security. I know how to hook 'em up and configure them. Give me a CISCO switch and I can show you some shi*! Laptops may be a dime a dozen to some, but I consider them to be important portable tools for computing. I gave Micro Center a F+ for the constant dumb-factor display in intelligence when it relates to knowledge of products and services. Last word; don't shop there. You're better off getting advice from someone who isn't a salesman and works in the field of IT. read more

This place is the place to go when the guys in the blue shirts don't know what they are talking about! They have great service and great prices. Always have a good experience here. I purchased a computer here and I didn't have my receipt. They found the model by looking up my past purchases and got me the power supply that I needed. The guy was even able to find a replacement that was on sale without me prompting him for a less expensive one. He made me feel like he was my buddy that came with me and had all my best interests at heart. It is this type of customer service that makes loyal customers out of people like me! This type of customer service makes you abandon price shopping, who cares if you spend a little more for something when you know you will get the right item the first time without hassle from someone who knows what they are talking about! read more

For Tech Toys, parts, and supplies I shop here exclusively. The selection is very broad and deep in some areas as well. Their 18 Minute pickup services is a total breeze; order your items on line, they pick them from the floor, and then you go to a special window for instant service. The bomb. Disclaimer: Non-techies may be quickly overloaded here; take a native guide with you. read more

After I returned home I learned that the first open box desktop computer I bought had no side panel and a broken USB port. I had a terribly rude experience with the text support. They told me a store manager would reach out in 24 hours. After I asked another question, they increased it to 48 hours. The manager did not reach out in regards to my complaint . A manager named Marc did however reach out once I gave a poor review to the salesman, which wasn't intentional because he was great. The manager did not answer me after I responded to his inquiry to the bad review. Days went by. A second manager named Dave then left me a voicemail. He arranged for me to come into the store and exchange for a different open box desktop minus some money off for the trouble. I agreed to this and picked up the second desktop. I traveled the 3 hours home to find the PC did not boot. I decided to cut my losses and return this second broken PC to the closest store and not waste my time further. All in all, the management didn't seem very interested in any interaction. I even asked where the restroom was and the manager Marc couldn't be bothered to look up from his phone to politely address me. The salesman Andrew was great, and couldn't predict that I was going to be given two bad products. The sales floor workers seem great. However the management have a lot to improve on. I won't be returning to the Rockville store any time soon to purchase anything. read more

This store sells broken computers. I came here because they had affordable, refurbished desktop computers, because I didn't need anything fancy, just a minimally functional computer. Well, that was too high of a bar. The computer they sold me managed to turn itself on but it couldn't load the OS, so I had to return it to the store the same day. They offered to help me find another one but yeah, no thanks. I wonder how many times they've resold that same computer without bothering to make sure it actually WORKS? read more

My MAC desktop hard drive crashed and the team at Micro Center promptly made the needed repairs MUCH faster than I expected. They clearly detailed what I needed and told me what it would cost. No surprises. read more

I came in to get a new laptop and was satisfied at the selection they had to offer. I found a brand new laptop for a decent price, plus I was able to use my store credit I got from another location. The only thing that bothered me was the fact that I was ignored by at least 5 employees while I was waiting for assistance. Once at the customer service desk and again waving down associates next to the laptops. read more

I am a fan of the selection but you need to be careful because in most cases their prices are signifcantly higher than other stores. But no store comes even close to matching the wide variety of product and accessories offered at Micro Center. Unfortunately the help isn't much better than you will find at Best Buy except for the fact they actually have enough staff to answer questions without waiting 20 minutes to have someone look online for an answer. Parking is a pain but that is the case for all stores in this shopping center. If nothing else use this store as a reference and then chack pricing at other locations to make sure you are getting a good deal. And if you are an IT professional or DIY geek, the variety of products makes up for the sometimes higher prices. read more

Needed to make an exchange went to customer support and then customer care. The wait was longer than expected need to be patient. Customer support technician was helpful but the manager was extremely busy. The line for Customer Care was extremely long. . Perhaps it was the time of the day that I arrived. read more

This place advertises free 'tutorials' on their website - but don't bother because they'll likely be cancelled - at the very last minute. Several weeks ago I drove there to seize this opportunity, and after waiting around for a while, someone came over to apologize for the last-minute cancellation. Yesterday I went back for another session, and the rude manager came over to tell us that the 'presenter' would be over in a few minutes; he was just finishing up with a customer. FORTY minutes later, he finally appeared, but stated he only had 20 minutes to spend, even though it was supposed to be an hour-long presentation. I may be old school, but don't announce to the public that you're planning to do something if you don't intend to do it. It's rude and inconsiderate of people's time! I will surely not give them any of my business. read more

Horrible layout, hard to find anything in this one compared to the one in Fairfax. Prices higher than the Fairfax store. Things in disarray, open packages on the shelves, many items out of stock. Flash drive wall was all but empty. Computers were over priced. Very few choices. Check out girl took forever, missed a needed item, we just had her put it aside, wasn't worth the trouble to get it rang up and have another receipt and another transaction. This place won't be getting our business again. read more