DO NOT go to this store for any help. They have employees who have no idea of Verizon's policies…read more Call Verizon directly or go to a real Verizon store.

not sure on selection or value because we couldn't service. there were people in there upon arrival…read morebut not sure who was waiting and who was together. absolutely no help from the service agent. no hello, no it will be 5 minutes, no nothing. we waited about 5 minutes and left. went to T-Mobile and got connected.

BEWARE: THEY WILL MASS TEXT YOUR ACCOUNT NUMBER TO OTHER CUSTOMERS JUST SAVE TIME AND THEN CALL THE…read morePOLICE WHEN YOU ASK THEM WHY THEY FELT THIS WAS A GOOD IDEA!!!!! I am a long time sprint customer and I was so happy to learn not only was there a new Sprint authorized dealer near my home but they were also giving out a FREE Iwalk battery charger just for stopping by. I stopped in over a month ago and was advised they were out if the iwalk however I could reedem my coupon and add my name to a wait list...no problem... I added my name and I went on with my life. After a few weeks I received a text from a # I did not recognize advising the iwalk was now available. Problem is that in an effort to save time, the STORE MANAGER had mass text myself and 41 OTHER SPRINT CUSTOMERS to advise the device was in. My number and 41 other numbers were clearly visable in the text chain. I was then overloaded with rely to all texts the rest of the day, but it gets MUCH WORSE!!! When I went to the store with my 4 minor kids and advised the manager of my concern regarding the BREECH OF MY PRIVACY the store manager told me by putting my name on the list they had the right to give my account number and proceed to argue with me. Rather then deal with an irrate employee, I told him I would call Sprint right then and there to discuss my concern. The store manager proceed to tell me I could not call Sprint on my own cell from his store and that I had to leave. I Remained in the store and called Sprint and the store manager proceed to call the WV State Police and actually had tax payers waste money having the state police come to the store just to advise no crime has been commited!!! To make it all worse once I received my CAD number to use in a possible lawsuit, I also asked for the girls name that had been behind the counter since she was a witness to the while fiasco and she advised she didn't even work there and she was just the MANAGERS DAUGHTER!!! I am so beyond upset regarding the whole ordeal and I am pursuing legal recourse as Sprint can only do an internal investigation and possibly severe vendor relations. Hopefully some of the other 41 people in the mass text have also complained. I can tell you for sure that if by some small chance I remain a Sprint customer after this ordeal I will NEVER VISIT THE SPRINT AUTHORIZED DEALER located in the Spring Mills shopping center. They are rude, unprofessional and completely idioic to think mass texting customer account numbers to other customers is a good time save.

We stopped in this evening to upgrade our phones and received by far the best service we have ever…read moreencountered at a Sprint store. Eddie and Zane were extremely helpful and professional and took their time to help us understand and choose our new phones. Thank you for an extremely positive experience. Thank you also for the free iWalk charger we received when you first opened.

Amy was extremely helpful throughout the entire process of setting up internet service. She took…read morethe time to answer all of my questions, explained the available plans and pricing clearly, and helped me understand the installation process step by step. What stood out most was how respectful and professional she was. She consistently used and respected my chosen name, which meant a lot to me and made the experience comfortable and welcoming. Amy was patient, knowledgeable, and provided detailed information that helped me make an informed decision about my internet service. Excellent customer service from start to finish. Thank you, Amy, for going above and beyond to help me!

I wanted to say that I had the easiest and most pleasant conversation with a customer service rep…read moreby the name of Lois. She was very courteous and took her time to answer all my questions and helped me with my needs. I was very satisfied at the end of my call.

If I could rate them a zero, I certainly would do so. Very difficult to get through the automated…read moresystem to the needed department. When someone answers they are rude, unknowledgable, un-helpful, tell you one thing, then another person contradicts. Hung up on me. Mis-directed my call. Some barely speak English. This is absolutely the worst excuse for "customer service" I have ever dealt with. The website doesn't work properly. The website & the first (of 3) persons told me I could get a return mailing label if I contact customer service. She said she was transferring my call, but hung up. The next person transferred me to collections, then I talked to someone, supposedly in customer service, who told me they don't send labels. She told me to just drop it off at a UPS store and they'd "know where to send it." This company is the absolute worst. If you have a choice of a different company, I would run away from Comcast as fast as possible. There is no value in their worthless "customer service,"

You can NEVER reach a live person when calling their customer service number. The options you're…read moregiven to select from aren't even helpful because most of the time, it's not what you need!