Matt & Brandon go above and beyond to ensure the customer has a great experience. Today I had what…read moreshould have been a routine phone upgrade that went haywire thanks to the system. These 2 were totally calm and in control throughout the entire extended process. Highly recommend the crew at this location!

Nothing to the people in the store pretty sure they are cool. But version is a very shady company…read more Has the worst and rudest customer service I have ever Experienced. And for some odd reason no matter how much you pay. You always owe. I can't wait to leave them. COUNT YOUR DAYS YOU SHADY COMPANY

I have been doing business with this Sprint store for a few years and I can honestly say that after…read moredealing with at least 5 other cell phone companies and numerous locations, this store has been the best as far as product knowledge, selection & personal service. TNT Wireless has always met and exceeded my cellular needs. They truly care about every customer and it shows. Great job.

The girl working there has helped me many time get the plan I needed for myself and for my…read morebusiness. She always let me know what deals were going on and explained everything to me as well.

I wish I could say I had a good experience but the outcome was and still is bad. Long story short,…read morethey applied the incorrect lease length to the Iphone promotion (buy one get one) I signed up for in March. After receiving the bill in April, I saw that I was being charged for a second phone. I contacted Sprint, they said to wait until next month for the bill. It will be corrected. We played this game for several months. I finally went back to the kiosk and spoke to the salesman who sold me the phone. I explained that I was being incorrectly billed. He looked up my account but never told me he had made an "error". He asked that I go to a corporate store to resolve the issue since he could not correct it. I went to the corporate store and they put in a request. This is where I found out that the lease term was incorrect. They informed me that I would get a response in several days. The response never came, I contacted them after 2 weeks and they claimed they still had not received an answer. I repeatedly emailed them with no response. I finally went to Facebook and sent a message to Sprint, someone got back to me immediately. After spending one hour on the phone with them, they reassured me that they would correct the lease term and credit my account. But to do this I had to go back to the corporate store because they could not do it. They made notes in my account, sent me a text explaining the situation to show the store manager. Feeling good I headed over to the store. Immediately the salesman told me it cant be done. They called Sprint Support, the representative said the prior representative made an error and did not have the correct information and said I had to go back to the kiosk store to resolve the issue. After 5 months I do not want to play the game any longer. So, to me this seems like a good bait and switch scheme. You agree to a promotion, they enter in a lease term for one month short of the required length to get the promo and by the time you find out its to late to get it changed because of the games they play. Next step is to contact the BBB or Consumer protection board.

Live in Downtown Frederick. Recently dropped my phone and looking for some sort of local repair as…read morewe have No Apple Store in Frederick County. Screen cracked and a doozey of one at that. Came in without calling or making and appointment. Located off 40 (take the Middletown exit on 70 it's across from the Weis). I brought my iPhone in and was immediately helped (smile included). My phone was immediately priced out ($120 is not bad at all for an entire new screen and screen cover) and the repair was only to take an hour as a part was going to be delivered from their Gaithersburg location. I have a 14 and if they don't have the part for your phone it's nice they have another store they can access. Great experience, good price. Will be back as I drop my phone a lot. They have cases too!

Mr. Case & Fix? More like Mr. Case & Can't Fix shit. So I lived about 1hr away from this place and…read moreI just so happen to be at this mall and went in for a simple screen replacement. Keep that in mind 1hr away. When I got my phone back it worked fine for about a week and the phone screen would just not turn on, it would be extremely glitchy. So I had to make the hour drive back 4 different times to this place because he could never get it fixed. A total of 8hrs was spent on driving back and forth because of the damn issues. Only thing I will say ye did give me a discount on the last replacement. I just can't believe it took 4 times for a screen replacement. Owner is a super friendly guy, but idk how far his expertise goes in repairing phones.

I suddenly noticed a major crack on my IPhone 15 max camera. I took it to the Mr.Case & Fix it and…read morethey were willing to fix it for half of what apple was going to charge me even with the warranty. Then it was revealed that I was just silly and cracked my screen protector, not the actual lens... But they didn't make me feel any more stupid than I already felt. Helped me pick out an even better lens protector for a great price. THANK YOU! Highly recommend this place.

As an authorized Mac service center, they are very friendly, fast with the non-warrenty repairs and…read moreresonably priced. I hope never to need their services again, but if I do, I will definitely return.

I was very happy with the service I received. The salesperson was matter-of-fact in terms of what…read moreto expect with my broken iPhone, and the mechanic (or whatever you'd call him) was quick, polite, and managed to solve the problem (a disconnected home button) without charging me a dime. I had a much better experience than I expected, so for that, 5 stars.

Emailed me back immediately, concise and to the point. I'm a young woman also, so going into any…read moretype of car shop is intimidating. These guys were very nice and I felt safe there!

The only thing I regret about going here is that I didn't write this review much sooner because…read morethis place deserves 5+++++ stars. Sure, go online and I'm sure you can find places to get the same batteries about the same price from a dozen places, so how do you know where to go? You to the place that goes ABOVE & BEYOND what any customer should/would expect to provide A++++ customer service. Remember the days when all locally owned businesses had that "small town/everybody knows your name" type of service and relationship with their customers? It's MORE than that at Battery One. I needed to get replacement batteries for my motorized scooter before I flew out of the country early the next day. The batteries I need aren't normally in stock at battery places so I was relieved to find they had them, but would be closing in an hour. GPS said it was a 45 min drive, so I jumped in the car but it was rush hour so traffic was bad. When I called from the road, they assured me they'd stay open until I got there. I finally arrived right at closing time and bought the batteries. Because I had never put in batteries before, they kindly offered to do it for me even though they were now closed. He got some tools, took out all the screws in the battery case but it wouldn't open. We both looked to see if there was a screw he missed, a secret clasp or some trick that he/we missed but no luck!!! The only thing he thought might work was to drill out the screw holes in front so it would release, however, he didn't have a drill in the store. He said the Home Depot, which was about 10 mins away, would probably do it for me for free and that he'd even wait for me to go there and back since I was in such a bind. I almost wept! By the time I got to Home Depot, got help and came back, another 30 mins had passed. As he patiently changed out the old batteries, we chatted casually and I found out he wasn't the owner but he knew that the owner wouldn't mind him keeping the store open to help. He also said he was supposed to be playing at a softball game right then but he didn't mind being late. Wow. I felt terrible. But SO impressed by his kindness. After he put the batteries in and made sure the cover was back on the best he could, he even waited for me to take a quick ride around on my scooter to make sure everything was working before he helped me load the scooter back into my car. It was an hour and 15 mins after closing, but he gave me a warm friendly smile and wished me a safe drive home. OMG! You'll never get this level of care and service from a box store or Walmart. Like I said, batteries are batteries. But this kind of service is unheard of! Thank you Battery One. THANK YOU!

I checked all the big box stores for a specific key fob battery and they didn't have it, but this…read moreplace did. Before they let me buy the battery they actually checked the key fob battery for me and verified that I didn't even need it. They volunteered to clean it out and wasn't going to charge me but I chose to purchase a battery as a back up anyway. It's a small Mom and Pop shop in Frederick, so even more reason to support it. They also sell all kinds of batteries, including basic batteries that you would normally buy on Amazon for slightly cheaper than Amazon prices.

This is truly one of the best places to go to get batteries and related equipment…read more I go there knowing they are going to have the batteries I need and at a fair price. They don't just stock common batteries; they stock those hard to find batteries!