had diesel engine repair done an the service was exceptional, repairs were exceeded and even though…read morethe engine was irreparably damaged, they fixed it good enough that I could still use it again! prices are about average, very professional service and staff!! those guys were so friendly and willing to go the extra mile for me and I would recommend them for any kind of service, especially when it comes to diesel engines. very knowledgeable and reliable folks!

It is what it is. They do a decent job. Just pricey. They do stand behind their work.read more

Absolutely DISHONEST and TERRIBLE. This Englewood location has declined over the years, and is…read moreextremely dishonest and malicious. We paid for our service and asked them to place the key inside the vehicle and leave it UNLOCKED as we would be there right after closing. They PURPOSELY LOCKED the vehicle. Upon retrieving our spare key, it was discovered they did NOT leave the key inside the vehicle. Of course, it is the day before we leave for vacation and will have to wait a week for a face to face conversation. I have 3 other personal, recent disappointing reviews to leave, as well as several other friends negative experiences, but am too irritated to articulate. I would prefer to leave those to ensure accuracy in the the details. Grismer is close to home and all we needed was an oil change this time, but it is the very last time we will give them our money. Photos and proof to follow with other reviews/ further details.

I am extremely disappointed with my experience at the Englewood Grismer. I've been in the customer…read moreservice industry before and I would have done everything in my power to make a situation right, however, Mike at the Englewood location has been placing blame on everyone but who is accountable- his employees. I took my vehicle in for service and paid for spark plug and ignition coil replacements. After the repair, I drove the car less than 200 miles before leaving town for a family bereavement. The vehicle then sat unused for several days. When I attempted to drive it again, multiple warning lights came on and I had the vehicle towed to a different Grismer. I was told by the Hilliard Grismer that the transmission was bad. I was shocked that such a major issue was either missed during the initial inspection or not communicated to me before I spent a significant amount of money on repairs. As a traveling nurse, reliable transportation is essential for my livelihood. Had I known the true condition of the vehicle, I would have used that money toward replacing the car instead of investing in repairs. Now I am left without dependable transportation and without the funds I could have applied toward another vehicle. What has been most frustrating is the lack of assistance from management regarding my concerns and request for reimbursement. I ultimately sought a second opinion, and the Grismer location in Hilliard identified issues that the Dayton location failed to address- metal shavings in my transmission. Despite these discrepancies, the company has refused to take responsibility or offer a refund. My advice is to get a second opinion from a real reputable company before authorizing expensive repairs. Based on my experience, I do not feel that the vehicle was properly evaluated, and I was left paying for repairs that did not resolve the underlying problems. On top of it all, they convinced me to finance with a third party adding hundreds of dollars to the final cost. To say this has been a horrible experience in my life is an understatement- now I'm without a car.

Came here for a 2nd opinion and it is refreshing when you are told by professionals what adamantly…read moreneeds to be done. Went from a $2300 estimate to less than $300. I assumed the other items need to be done at a later date, but nope those other items are working fine. When you go to a small town business that does things right, they are going to be busy. I have no qualms about going for an appointment and if circumstances have changed (staff is out, jobs are backed up, suppliers not on time) then asking if it's a good day or does it need rescheduling is fine by me. Communication is key.

I have been coming here for car repairs, oil changes for 30 years. I can't say enough good things…read moreabout this shop. I have always been treated fairly and everything explained before work was done. Highly recommend Union Tire and Auto!

Dearest John, I am the young woman locked out of her car whom you rescued today with your random…read moreact of kindness. You noticed my distress and approached me to selflessly offer help out of the goodness of your heart and actually got me back on the road in just minutes! I couldn't believe it! I'm not sure if you are an angel or a mechanic, but just in case it is the latter, I am choosing to add you to Yelp and hope everyone who reads this in need a mechanic they can trust will choose to honor your chivalry with their business. You are a rare human being. Thank you SO much! Yours, Jessie

horrible service i told them it was an emergency and my car was look at at the absolute last…read moreminute. i was told i was going to pay a rack fee receiving very little information for an alignment. total waste of time. no follow up at all i called them not vice versa and it was only after i stated i would call corporate i get my key back calling customer service is no picnic either. i called about six times a day for five days. i got one (1) missed call. when i called back about five minutes later ....you guessed it voice mail. the phones there are rarely if ever attended. never again just seems way too polite.

Wish I could give zero stars right now went with my friend to get her Tahoe a oil change. No one…read moretold us there was a issue with brakes. There was never anything wrong with them either no light no nothing. When she started it there was no brake light on in the dash and as she went to back up an apply to the breaks the petal went to the floor. Cant imagine what could of happened but to put your customers life at stake like that is ridiculous. They also didn't seem to care either. The dude up front was argumentative and rude when we came to pick it up.

I had a very concerning experience at the Take 5 Oil Change in Englewood, Ohio…read more When I first arrived, the technicians appeared unsure about my vehicle's oil requirements. Two employees went back and forth several times trying to determine the correct type of oil and the number of quarts needed, checking and rechecking the information multiple times before starting the service. During the oil change, the technician asked me to look at the dipstick to "verify" the oil level. However, when he showed it to me, he was holding the dipstick down and wiping it while presenting it, which made it difficult to actually see the oil level. I relied on their expertise because I am not a mechanic, which is exactly why I go to a professional service to have my oil changed. When I started my car after the service, the vehicle immediately began shaking. The employee who serviced my car looked at me when the car started shaking and told me everything was fine. However, while driving home the shaking continued and worsened after I exited the highway. I contacted my regular mechanic and sent photos. They instructed me to bring the vehicle in immediately. My mechanic confirmed that the oil had been significantly overfilled and had to redo the oil change to correct the issue. We also noticed that the mileage sticker placed on my car was incorrect and showed an unusual interval that did not align with the typical 5,000-mile oil change recommendation or the mileage on my vehicle. When I contacted the Englewood location, I showed the manager the photo of the dipstick showing the oil level above where it should be and the sticker from the service, asking how the mileage number was calculated because it did not match the math based on my current mileage. The manager acknowledged that the oil level in the photo appeared to be overfilled and apologized for his staff. He stated that he would do whatever was necessary to make it right and told me they would issue a refund. I sent the documentation as requested. However, I later received a letter from the district manager stating that they would not approve the claim because camera footage allegedly showed the oil level being verified with me before I left. Simply showing a customer a dipstick does not mean the oil level was actually correct or properly verified. I trusted the technicians to perform the service correctly and had to pay another mechanic to correct the mistake and resolve the issue it caused. When I attempted to follow up with the location after receiving the denial letter, the manager was dismissive and rude. I understand that mistakes can happen and that people are human. However, when a mistake does happen, it should be acknowledged and corrected--especially after a manager initially agreed to make it right. Based on this experience, I would strongly encourage others to use caution when choosing this location for service. Update: After posting this review, the business responded publicly with a generic reply that did not address the specific concerns described above. The response did not acknowledge the documented overfilled oil, the mechanic's verification that the oil change had to be redone, or the manager's original statement that a refund would be issued. At this time, I am still requesting direct contact from someone at the corporate level who can properly review the documentation and the circumstances surrounding this service. If this issue cannot be resolved directly, I will be submitting my documentation--including mechanic verification, photos, service records, and communication with management--to corporate and the appropriate consumer protection channels for further review.

Horrible. Over $10,000. damage to vehicle and no resolve. Go somewhere reputable don't drink the…read moreconvenience coolaid they serve.

Brought my jeep in for a transmission replacement. Brent and Braedyn put it in quickly and…read moreefficiently and it runs like brand new! Great customer service and expertise.

I took my Honda to Grismer tire for a brake inspection because I wasn't sure my brakes were in good…read moreenough shape to make it to an appointment three weeks out with my Honda dealership. I paid 40.00 for an inspection and as a result of that inspection, I was given a laundry list of things that needed replaced or repaired, relating to my brakes, for a grand total of nearly $800.00. I decided to wait for my appointment with Honda, since Grismer told me I had a little time before the work had to be done. I had my brakes done at Honda over the weekend for $285.00. Turns out that the front rotors weren't warped, the back rotors did not need replaced, and most of what I was told was a lie. I will never go to the disreputable people at Grismer Tire for anything else.

Very bad customer service with lying about the problem that was never fixed. In the end basically…read moretold me to take it to a dealership. Never called for any update, we always had to call and got the same story. I wouldnt recommend this location for even a oil change. Management needs to come in and revamp his/her work force

12/4/24 I asked if I could buy air and was told the pump was broke, (how can you run a tire shop…read morew/o air) now if he would lie about something so meaningless, how could I ever trust this place with my car?

Look here and i hope you're reading this tonite. I will be up there ASAP at 755. How the hell do…read moreyou change the oil and live the filter fckn loose I DNt know who's in charge but I'm gonna need this fixed a fckn sap tomorrow. Brand new truck i no i should've went to the dealer. Never again and paid 80.00 for fully synthetic and not even a name brand oil filter. 20 yrs ago went to get oil change from them and they didn't even put oil back in the damn car. I'm the wrong customer to fck. See you in the am for sure.

Overpriced, service takes too long, and all I saw them actually accomplishing was a comedy review…read more Save it for the stage boys. Just change the oil!