Fast and reliable oil change. Great customer service. They also offer military discount! Thank you guys!

Horrible. Over $10,000. damage to vehicle and no resolve. Go somewhere reputable don't drink the convenience coolaid they serve.

I had a very concerning experience at the Take 5 Oil Change in Englewood, Ohio. When I first arrived, the technicians appeared unsure about my vehicle's oil requirements. Two employees went back and forth several times trying to determine the correct type of oil and the number of quarts needed, checking and rechecking the information multiple times before starting the service. During the oil change, the technician asked me to look at the dipstick to "verify" the oil level. However, when he showed it to me, he was holding the dipstick down and wiping it while presenting it, which made it difficult to actually see the oil level. I relied on their expertise because I am not a mechanic, which is exactly why I go to a professional service to have my oil changed. When I started my car after the service, the vehicle immediately began shaking. The employee who serviced my car looked at me when the car started shaking and told me everything was fine. However, while driving home the shaking continued and worsened after I exited the highway. I contacted my regular mechanic and sent photos. They instructed me to bring the vehicle in immediately. My mechanic confirmed that the oil had been significantly overfilled and had to redo the oil change to correct the issue. We also noticed that the mileage sticker placed on my car was incorrect and showed an unusual interval that did not align with the typical 5,000-mile oil change recommendation or the mileage on my vehicle. When I contacted the Englewood location, I showed the manager the photo of the dipstick showing the oil level above where it should be and the sticker from the service, asking how the mileage number was calculated because it did not match the math based on my current mileage. The manager acknowledged that the oil level in the photo appeared to be overfilled and apologized for his staff. He stated that he would do whatever was necessary to make it right and told me they would issue a refund. I sent the documentation as requested. However, I later received a letter from the district manager stating that they would not approve the claim because camera footage allegedly showed the oil level being verified with me before I left. Simply showing a customer a dipstick does not mean the oil level was actually correct or properly verified. I trusted the technicians to perform the service correctly and had to pay another mechanic to correct the mistake and resolve the issue it caused. When I attempted to follow up with the location after receiving the denial letter, the manager was dismissive and rude. I understand that mistakes can happen and that people are human. However, when a mistake does happen, it should be acknowledged and corrected--especially after a manager initially agreed to make it right. Based on this experience, I would strongly encourage others to use caution when choosing this location for service. Update: After posting this review, the business responded publicly with a generic reply that did not address the specific concerns described above. The response did not acknowledge the documented overfilled oil, the mechanic's verification that the oil change had to be redone, or the manager's original statement that a refund would be issued. At this time, I am still requesting direct contact from someone at the corporate level who can properly review the documentation and the circumstances surrounding this service. If this issue cannot be resolved directly, I will be submitting my documentation--including mechanic verification, photos, service records, and communication with management--to corporate and the appropriate consumer protection channels for further review. read more

Very bad experience. They damaged my car (the manager admitted that they stripped the bolts when removing my skid plate), but their claims administrator wouldn't reimburse me for the damage. In fact, their customer service rep said they denied my claim because maybe "a pothole" caused the damage, which is just ridiculous (I don't know how a pothole could strip four steel bolts). Not something a good company would do...makes me wonder how much other negligent damage caused by this company is explained away by blaming potholes? I suggest staying away and finding a better option for your oil change needs. read more

They were super professional, literally had it done in about 15 minutes, and topped off my windshield wiper fluid for free. The managers were super friendly as well, all around great service. read more

Very slow for an expensive fast oil change. They are understaff for a Friday morning and very nonchalant.