Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

New Garfield Auto performed a complete brake job on our van…read more1.5 years ago (21,000 miles). They replaced calipers with rebuilt ones (why not replace with new calipers??)in which one caliper failed and caused premature wear on the pads and rotors. The pads were worn down to the metal forcing us to need another complete brake job on the rear brakes again (in 21,000 miles). They also did not properly run the brake lines or bleed them correctly. We attempted to work with Garfield Auto to come to a resolution but they were not interested in helping us. Very poor customer service and poor workmanship. I highly advise avoiding this Auto service center.

My wife took our Jeep Commander in for some front end work recently. They did do a good job on the…read morerepairs and it was relatively inexpensive, but it was their putting everything back together that has me extremely t'd off right now. When the tires were put back on the lug nuts were tightened down so tight that they were nearly impossible to get off. Actually, one is so stripped I'm going to have to take it to A DIFFERENT SHOP to get removed. They obviously used the air ratchet to torque the bolts down. How do I know this, because I'm a 215lb adult male who had to stand on the freaking lug wrench and bounce to get them to turn ever so slightly. I shouldn't have to stand on the freaking lug wrench and bounce to get them to turn, I should simply be able to use arm muscle and body weight alone to remove the lug nut. What if my wife were had a flat in the middle of a no-cell reception area and had to remove the tire herself? She wouldn't have been able to that's for damned sure, and she should be able. Over tightening lug nuts can strip bolts, weaken the threads which can cause the wheel to come loose or off, or warp the brake rotor causing brake failure. All of which I'm sure Garfield Auto Center knows, but I mean we were a customer right, maybe what they do know they think that we don't know, maybe they think we will take our vehicle in for them to fix when this happens. I won't. My wife won't, again. And I'm hoping this review will cause you to think before you go to them. Maybe I should give them the benefit of the doubt, maybe it was a new guy working on the Jeep, maybe they were in a hurry to get to lunch or end their day and just used the air gun. Well, maybe my wife was taking my children to Grand Rapids for the day and lost a tire on US131 doing 75MPH. My families safety is more important than their excuse. I won't be back, and I won't recommend them to my friends, family, coworkers, or even my worst enemies.

Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

Always the best service for my car and they treat me respectfully. Fabulous, have and will always…read morerecommend them to any female looking for a mechanic.

In addition to being great mechanics, these guys are honest and fair…read more We have several older German cars that Lakeside Automotive has worked on over the years. If you've never experienced out-of-warranty service before, it is far different than 'dealer service.' So many weird little (and big) things crop up that rarely do within the first 3-years of a cars life. The typical dealership will replace every part they can -- at full list price. Lakeside actually provides sound advice as to what 'must' be replaced versus what can wait a bit longer. They also have far better rates than any other shop or dealership I've found. They've never given me bad advice and have always done great work. I rarely post reviews because most businesses are mediocre. Lakeside is truly among the best. If you really like your car, there is no better place in the area to get it serviced.

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.

I have been taking my Mercedes Sprinter to Integrity Import Services for over 2 years now. Trying…read moreto find someone to work on my sprinter, when I first bought it, was a nightmare. Not even our local Mercedes dealership works on the sprinters !!!! After make 11 phone calls to the areas mechanics, I found Integrity Import. And every time they work on it, even for oil changes and maintenance, I have been SO VERY HAPPY every single time. They are very knowledgable, help me to understand what the problems are, and their suggestions, and their prices are very reasonable. I will never go anywhere else but here !!

Solved a difficult problem with a recurring Check Engine Light . Only shop that would look at my…read more1997 VW Eurovan Camper (including the dealer). Investigating and confirming a CEL runs $286 then then they call with the finding and the cost to repair. Might seem high at first, but tech rates at dealers and shops are $125/hr and up. And they provide a FREE loaner. Routine services like oil changes are less. Extremely happy to find a shop near my second home in Northern Michigan that to service this and my other VW's. All techs are certified master technicians E Apling Columbus, OH & Grayling, MI

This place does not operate in good faith. I want to start off with I did try to handle this…read moreprivately with them. I went in to speak my concern with brake work that had been done and what I was charged for. They took pictures and stated that I would hear from someone on Monday (this was early Friday). I took my 3500 truck in to have a vibration looked at. Told them to inspect the suspension and brakes. They called and told me the front rotors were warped and the rears were glazed. They recommended to replace front and rear pads/rotors. I asked if the calipers were fine, Alexis stated they were fine. This is the first time I spoke with her, I started with Philip the manager. I agreed to have them do the front and rear pads/rotors. First thing the next morning I get another call from Alexis stating that all 4 calipers need to be replaced. I asked what changed since the inspection the previous day where I was told they were fine. She stated that they were all seized. They stated an additional almost $1800 for the calipers only. I declined and stated to just put it back together and I will pick it up early afternoon. Shortly after hanging up I received another call back from Alexis. She stated she was still going to have to charge me for the front and rear pads/rotors since I authorized this the previous day and that the work had already been performed. I acknowledged and was ok with this since I did approve the work. I arrived at the shop at 1:05, early afternoon like I stated. My truck is on the lift with rear and front tires off. I go in to ask for my truck, she stated that I said early afternoon for pick up. 1:05 is early afternoon to me. I asked why there is still old rotors on the back when I was told on the phone that the front and rear pad/rotors were already replaced. Alexis told me that they took the new stuff back off and put the old back on. I inquired about the logic behind this. The manager, Philip stepped over. I said to put it back together and I will pay for the work that had been done. I ended up paying for front pads/rotors. She stated they were having a hard time getting the calipers back on the front since there is new pads. I went to Art's auto and picked up all four calipers to change them out the next morning. When I took the front calipers off, I was shocked to see the lack of work performed. On the invoice I was charged 269.98 for pads/rotors which "includes cleaning and lubrication of brake components." They put brand new pads on, did not replace the shims with the new ones, nor did they clean or lubricant the old existing. They did not clean the slide pins at all. I went in and spoke to Alexis about this. Philip was off that day. I brought the old calipers in to show this lack of work that I was charged for. When I came in, I was polite, asked to speak about my bill and a concern I have to work that was done. I asked to speak in private so the waiting room people would not hear about the kind of work that was done. I was told that I would hear back from either Philip or his boss Dan. I did not hear back from either about my concerns of doing honest, good faith work. I 100% will not trust this place to do work again, nor would I recommend anyone else use them unless it's just putting tires on. I attempted to allow them to make it right and hear my concerns, which they chose not to do either. Disappointed to say the least. I wish this would let me post the pictures of how nasty the shims and slide pins were.

You would think after spending over $1400.00 for a break job the fluid would be a concern, but…read moreafter a phone call I was told to bring it in so they could finish filling the reservoir! Also, the oil change service on Garfield, totally different and not for the better. The check off list that Marsh used was appreciated by me, attention to detail! Never again! Maybe it's just me, but locally owned business that have operated forever and then sell to out of state or big business just seem to go to hell, but what do I know after doing business with them for 50 plus years!

I had my vehicle towed their for diagnostic and repair. My car sat in this parking lot for a week…read morewith no communication on when they would get to it. I use to have good service but not much communication or potential assistance on estimate timeframe. Ended up towing somewhere else. I need my vehicle.

Very honest and organized. They communicate what needs to be repaired and what repairs can wait and…read morethey don't try to fix things that aren't broken. I know if I make an appointment with them and drop off my car in the morning, they have it done by the end of the day. They're fabulous.