Pretty sure Midas on 16th took my money in bad faith. In March 2021, Jiffy Lube on Capital up-sold me on and poorly administered a fuel system cleaning service that spewed carbon throughout my engine- which they then refused to do anything about. Jiffy has since fired the manager who up-sold me and stopped offering the service, but still refuses to take responsibility. The truck was excellent prior- smogged a week before Jiffy's fuel system cleaning. I've had expensive repairs since then and never had issues before: Replaced the fuel filter and fuel pump 6 months later with less than 100,000 miles on the truck. Multiple sensors had to be manually cleaned for my truck to be functional (with remaining issues). After getting wind of new management at Jiffy, I went for a simple oil change and to chat with the new manager. The truck immediately acted up again and died at the first stoplight. New manager did a diagnostic and told me my O2 sensor was bad and that I had several engine misfire codes. He said himself the oil change could have dislodged left-over carbon from the 3/21 service and that if the system hadn't been purged out well enough it could burn up the O2 sensor. He said since he's not licensed I'd need to get something in writing stating what could have caused the damage from a licensed mechanic. I brought my truck to Midas for a 2nd diagnostic and provided Jiffy's diagnostic with service records from Jiffy's fuel system cleaning 3/2021. I specifically told them upfront the only reason I needed another diagnostic was to have something in writing as to what could have potentially caused the damage. When I picked my truck up, Jon (the mechanic) verbally told me in multiple ways how the fuel system cleaning service could have caused the damage to my O2 sensor, but that he wouldn't put anything in writing. I spoke with Jon and Jared the manager at Midas more about this to see what could be done. They called Jiffy Lube and doubled down on refusing to provide any potential causes and then said it was impossible that the service could have caused the damage this far out, even though I've had intermittent issues with: rough idling, inconsistent starting/dying at stoplights, RPM lags/surges, etc.- ever since 3/2021. Their response after speaking with Jiffy contradicted everything they'd just told me in detail. They knew the service took place 1.5 years prior and scanned these records before doing their diagnostic. They had all the information they needed, but had no intentions of providing documentation of what they would verbalize to me, but wouldn't document in writing. So, I paid $90 for no new information and to be talked down to. When I asked for a refund, they refused that too. Nice. read more

This place rocks! We called after our car began shaking badly going over the pass. They helped us realize that the lug nuts had not been properly tightened after a tire rotation at a previous car repair shop and that one of the lug nuts was rusted and not functioning properly. As we are not from the area and are not "car people," they definitely could have taken advantage of the situation but they were straightforward and helpful. Instead of fixing the problem themselves for hundreds of dollars, they charged us $25 and gave us the necessary information to get the problem fixed complementary from the previous repair shop. Thanks for the help, Midas! read more

Stopped by due to low tire pressure sensor going on. The guy in the front was able to quickly inspect and add air to all tires within 10 mins. Very friendly and helpful staff! read more

Sean and his team at 16th st Midas in Sacramento, were very helpful when I was in a tight financial spot. I realized I needed new brakes when I was about to haul a moving trailer over 300 miles north and my brakes were suddenly very tight and barely working. They could have easily charged me alot more than they did. Sean and the Midas team genuinely cared about my safety and gave me the best deal they could. Six stars!!!!!!!!!!!!!!!! read more

Everyone is always super helpful. I'm a female and so far I don't think they've tried to sell me any "blinker fluid" if you know what I mean. Very convenient to me as I live a few blocks from them. read more

Best place for tires by a MILE! Sean and Brian were extremely helpful with my new tires. They saved me more then half of all other bids with their research. They worked with my schedule needs 100%. Was in and out of there same day. Such a nice staff. Sean has really perfected the Auto Service experience. Thanks a million fellas read more

made an appointment for a oil change at 10:00 and was out by 10:45 wow thanks mo and the team.

This used to be my go to auto shop, but I will not be returning here after today's visit. I stopped in today for an oil change which I had a coupon for, and was told they no longer do those and the man at the front desk said he didn't know why they still send those out. I was not familiar with this guy, they used to have another guy at the front desk so I reluctantly accepted that, and paid full price for my oil change. I then let him know my front right blinker was out and asked if they could change it for me. I had already purchased my bulb at autozone intending to do it myself, but figured I would have them do it while I was there. He then told me that it would cost close to a hundred dollars in labor to change my turn signal bulb...$100 to change one turn signal bulb?!? I can have this done at Walmart automotive for $7.50! The whole visit felt like a rip off and scam for money, and I've lost all trust I had in this shop. It's a shame too because I used to really like this place and had all the confidence in them, not anymore read more

I came in for an oil change, new wiper blades and air filters. I was welcomed with great customer service. Thank you Kurt for a great experience. read more

Came in to have my starter replaced and was helped by Jared. Jared was professional, accurate and genuine. The work performed was excellent and timely. The cost to have the work done was great. I will definitely be back. read more

i went to midas during a midlife crises and asked them what they could do to my 04' Suburban to throttle down my 50 year old "ocd" Brian who is very helpful suggested a slight suspension lift and possibly making the exhaust a little more robust. After hours on Saturday 7:30pm'ish I had a few questions and left a voicemail on the business phone. By 8:00pm the owner Shawn was texting away answering all of my questions!!!! talk about service. We had everything aranged for the following thursday then Monday evening i learned i was off on tuesday so Brian overnighted everything free of shipping and got the bulk of the job done tuesday and a few odds and ends on wednsday. looks and sounds great!!! They also replaced the struts on my daughters 97 Camry and fixed a shimmy in the steering for less than the estimate. This kind of service is hard to find anywhere and i 100% recommend this shop! Alan read more

These guys really care. More than anything else that matters in the world today. I go back because they treat both my car and I with respect and integrity. There are other shops in midtown that may do great work and some that really just want your money, but here, it's exactly what you'd hope for in a car repair shop. :) read more

Had a P0171 reading and went in to Midas and worked with Brian. He was great! They let us know the issue, and my husband decided to try it himself to save us some money. He switched the 02 sensor, and then it started reading 0031 and I took it back in to Midas and worked with Brian again. They looked at it and couldn't find an issue with the sensor, and gave us some suggestions to look into if the light came back on. I will be going back in next week for an oil change for our other car. Love this place! read more

I woke up to a flat tire and panicked of course. Got a spare one in and drove to Midas to fix the bad one. Shawn is the owner and met me with a smile and assured of things to be taken care of. And he did! The team took my car in right away, they fixed the tire and installed it. Everything was fast and everyone was very pleasant and nice! I have to do some more repairs on my car and this will be the place to take it to from now on Highly recommend! read more

These guys were courteous and helpful. They addressed my tire issue right away and got me up and running quickly. They play good music too! read more

With so many places to get an oil change, I'm happy I chose this location. The light came on in my car and I was in the area with some time to kill This location pulled up on my phone and it worked out great. Staff was nice. Very quick. Affordable oil change. I would go back for sure. read more

Great Job! I was impressed with the manager and the gentleman who did the inspection. I only have one car right now, so I needed the job done quickly, I was surprised they had it done in a day. I will definitely be a regular customer from now on. Many Thanks read more

Midas on 16th Street shop is the BEST!! I have been bringing my Charger to them for the past 4 yrs. They really go beyond the call of duty, service with a lot of laughs but they definitely take good care of my car. read more

Got in and out in record time. After they finished my oil change, I asked if anyone could help me resolve my license plate issue. It was practically falling off because the plastic that hold it to the bumper had ripped. One of the tech bolted it onto my bumper after checking to make sure I would be okay with that. They didn't even let me pay for that. read more

I absolutely love this place! I will definitely be taking my car here from now on. I came for an oil change on my Honda Civic and then to get the accessory belt fixed. The wait time was 100% accurate and the service was great. The staff are really accommodating and friendly. I would recommend this place to anyone! Affordable and responsible work. read more

After dropping my 1969 Pontiac Firebird off with Kurt (shop manager) at Midas for tail light electrical work, hanger tailpipe, exhaust welding repair, he promptly called me with two welding estimates for my consideration and one more extensive, and expensive removal of gas tank or a quicker less expensive way to secure the tail pipe. Kurt told me that the 69 bird would be ready by 5pm that day. Me, not being at home during the day and without my cell phone, I made my second 30min walk to Midas shop He noticed that I am not a good return phone caller because he needed to keep my vehicle over night for receipts of electrical part for tail light repair. The next day either because he felt sorry for my having to walk 30 min again or because he just would like to see the 60 Bird again....he did not charge for any of the services, parts and work performed. Bless his heart! read more

I got a big nail in my tire and took it to Midas as soon as they opened. I was dreading dealing with any kind of car issues but they helped me immediately and finished the repair in 10 minutes. They didn't charge me for the service and I was off on my way. Great customer service provided at this location. Would recommend to anyone! read more

My thanks go out to Nick (the manager), John, Courtney and Ulysses for exemplifying great customer service, patience and hospitality. I took my car in for an issue that had been addressed when I first moved to Sacramento in April of 2018. Instead of a large quote, they wanted to check out the code and determine if the issue had resurfaced (accepting the possibility that the repair previously done might need a re-work). If that's all that they did then that would have been great. However, they did a check on car, found an issue, fixed it and the problem appeared to be resolved at no charge. The light came on again and they gladly made room to check the vehicle again. They replaced a part that needed to be replaced on warranty, at no charge. The light came on again and this time, they went through the car with a fine tooth comb, discovered the issue and then test drove the vehicle 12 miles to ensure that the issue had been resolved, at no charge. Most places will charge a huge fee just to look at your car. Well, these folks went beyond great customer service into heavenly service. Nick and John took the time to explain to me what they had examined in the vehicle, Courtney was on top of things and let me know of any pending service that might be needed. Ulysses showed me some hands on stuff that will help me to better steward this vehicle. Everyone was very kind and patient throughout this repair. There was never a hint of condescending attitude. Only the willingness to serve and do the best job that they could do! Thank you all, very much! read more

Just wanted to say Thank You to the awesome staff at Midas on 16th and E. They got my Jetta right in and their customer service was above and beyond! Great people make the stress of taking in your car a lot easier!!! read more

Look, I had some tires put on here a few weeks ago and it was a pretty crappy experience. BUT, the owner, Shawn (great guy) reached out and personally addressed each issue I had while I was there. On top of that, the on-duty manager also tried to rectify things by giving me a free oil change. Because of Shawns customer service, I am more than happy to try this shop again, and I definitely will the next time I need my oil changed. Why not 5 stars? Because I'll see how the oil change goes in a few months. Shawn was awesome and I will see how much it has improved when I come back. Why did I change my review from 1 star to 4? Because Shawn fixed things personally with me, reviewed protocol with his staff, and made proactive changes and provided increased training to staff. And although he offered to refund me in full plus the oil change, we come up with a great "pay it forward" idea that I really appreciated that showed me he's here to not only run a business but genuinely cares about people and is excited to help others. Look, this is probably one of the weirder reviews you've read on yelp. But if the conversations and effort I have seen the owner put forth is any indication, he wants this shop to be the absolute best it can be, and he is willing to work for it. And while my first visit didn't turn out the best, what is better than someone taking your feedback to heart and helping (and showing me) how things are improving?! That's exactly how customer service and feedback should work. A+ Shawn read more

This was my first time ever taking a car to Midas, a decision that was made after having repeat minimum to below par service from Pep Boys, and after last weekend I think I will start going to Midas more often. The staff is wonderful and honest, they talked in depth about the problems my car had, and they were very accommodating to our requests. I also didn't feel cheated out of hundreds of dollars like I usually felt before going to Midas. The unfortunate thing was that my car was dead as nails and they couldn't fix it without replacing the entire engine. They offered me a few options about fixing the vehicle, but were upfront at how much each endeavor would cost. I eventually decided to buy a new car, but not before they went through the trouble of researching and finding the best and cheapest options for engine replacement they could find. I only paid for the labor they put in to diagnose the vehicle. My car also had to stay there for a few days while I had to figure out a tow, and they were very helpful in holding my car and coordinating with my family while that was figured out. They ended up giving my mom a free oil change and inspection on her AC on her van. read more

These guys are the best, super respectful and haven't tried to pull one over me because I'm a girl (it's happened at other places!). They always get me in super quick even if I don't have an appointment. Definitely recommend if you are in the Sacramento area! read more

Friendly and reliable. I've been coming there for about a year for oil changes. My car overheated as I was driving to Tahoe Labor Day weekend, and started loosing coolant. they were very quick to diagnose it and fixed it the same day, it's been running great every since. Will be coming back read more

I got a note from the new owner, Shawn that he would love a chance to earn my biz back. It took me a while as I moved from down the street to Tahoe Park, but I went back in today. I didnt let them know that last time I was the guy who gave them a bad review. I wanted to see if his word was true. It was for sure. I had a coupon for 27.99 and went in. They were great. Same manager as last time, cool and professional with me and everyone else that walked in behind me. Shawn checked me out easily. The oil change took no time. I was on their free wifi just getting my work done and all of a sudden I am out of there! I actually left my phone on their cool free charging station and had to come back 5 min later and grab it. I am glad I went back and used them. I will be back again. read more

The staff is very knowledgeable and efficient . Even when I wait for service they are quick and the job is done well

It's one thing for mistakes to happen, but it's another to handle it poorly. Had a brake inspection on my wife's car, and everything seemed fine, until we went to change the brakes (not at Midas) and couldn't get the lug nuts off, as we think they had been overtightened not to the vehicle specifications and put on dry during inspection. Long story short, we had to have the bearings, lug nuts, and hub replaced at another shop as a result (very costly and time consuming). But this post isn't about whether or not it was a mistake on the part of Midas, it's about how it was handled. When we explained the issue to the owner and why we believed Midas should reimburse for the cost to repair, the store owner immediately went into defense mode. He was extremely rude and unprofessional (in front of other constomers too), told us we are liars, that we were just "after some free money" (this was about righting what was clear to us a wrong), hung up the phone on us, etc. (I could go on). All that was needed was a calm professional conversation where they could have just said why they believed they didn't make an error and that would have been that. There are many different ways this could have been handled without the attitude and defensive aggression. Professionalism can go a long way in making both sides feel heard. Customer service is clearly not something you'll find here, at least not with the store owner. read more

I am so grateful I found this shop! They have been able to help me with every single car issue I've had and they are always offering the best deals. I never feel pressured into additional services. They allow me to bring in my own parts which saves me money. They aren't the rip-you-off type of shop. Very thorough! Polite and accommodating. I've definitely found my go-to shop for all my car needs. Highly recommended A++ read more

Great service and professional mechanics makes this the place to go for brakes , mufflers abd much more ! Go see Kurt !

Great customer service and communication! Vehicle was ready shortly after dropping it off for maintenance.

I can't say enough good things about this shop. I stopped in to get my brakes done and was blown away by the customer service . I was greeted warmly when I first arrived. Super clean waiting room, knowledgeable staff. I strongly recommend this shop to my friends and family. read more

I came in to have my vehicle serviced for an oil change and the shop conducted a safety inspection on my vehicle. Store owner, Shaun provided a discounted service and told me to pay it forward this holiday season. WOW!! The shop manager John was so helpful and kind along with all front of house staff. They were efficient with communication and getting me in an out. I will definitely be coming back and making this shop my regular go to location. I highly recommend!!! Thank you all. read more

Took my sons car in and what I thought was going to be a brutal cost turned out to be much better. Jared was great at helping us out. John, the mechanic really did a great job on a tough item. Much appreciation! read more

Jared made my day. I called in the morning & was able to get an appointment quickly to check out my tires & pressure light. I'm new to the area and will be coming back to Midas if I need help with anything else. Thank you!! read more

These are hard working and honest mechanics! They fit my car in for an oil change on a busy Saturday afternoon 2 hours before they closed. Oil was changed in less than an hour. I highly recommend this shop. read more

Honest, considerate, and professional: I went to them for a second opinion and found out there was nothing wrong - they even waived the inspection fee. Thankful for their quick and friendly service, and definitely now a loyal customer read more