I am so thankful I found this shop! I was told by the dealer that my car needed a significant amount of repairs. I decided to get a second opinion and I am so happy I did. This shop completely surpassed all of my expectations. I did not need all of the repairs the dealer suggested. I was able to get everything repaired on my vehicle at an affordable price. I will never take my car any place else. I recommend this shop to anybody that is looking for an honest, reputable place to have your car repaired. read more

John Ellis & Son - Dodge Scat Pack - Auto Repair Near Me - Sacramento, California

This is my go to mechanic. They are kind, knowledgeable, honest. Today I had them diagnose an issue I was having and they quoted me a diagnostic. They were able to find & fix the issue and charged me less than they quoted.b They are honest, knowledgeable and kind. My go to mechanic. read more

TLDR: They scam women and have terrible customer service I had an open-ended problem with my car. It could've been either my alternator, my starter, or throttle or some other issue I don't know about. Your staff reassured me countless times that there was no way it wasn't the alternator, so you guys replaced my alternator. A few months later I had a different mechanic look at it because my battery was completely melted and corroded (which he told me is what happens when the alternator is pulling too much power from the battery). On top of this, the alternator belt was completely sized up and super tight, which my new mechanic also told me to tell Ellis & Sons to prove it was the alternator they put in. Ellis & Sons takes advantage of women and act like we don't know what we're talking about. I had a AAA warranty on the alternator already so I brought it in again, and the John Ellis & Sons team was trying to tell me it wasn't the alternator at all, and they gave me an entirely new quote for something separate. They only looked at it again because I mentioned that it was siezed up, which proves they never even looked under the hood after me telling them the issue. This was when they finally came to the genius conclusion that it was a faulty alternator they installed after all. After gaslighting me and saying it wasn't an issue... The front desk people were also offering me an amazing deal which was... my AAA warranty! As if this wasn't on the table already and something I didn't already pay for If you're a woman, never go here because you will be back several times for one issue. At worst, I truly believe they saw me as someone they could scam, and they did because they didn't even offer me a discount or refund or anything. At best, they do not use correct protocols to check their previous work and their customer service protocols are unhelpful and unresponsive. read more

I gave this shop a try because it is walking distance from my home, which allows me to leave my car and walk home while they work on it. I have used them multiple times for both standard and non-standard work and have consistently been happy with the work, the charges, and the fact that they honor appointment times and have finished the car as fast or faster than promised. I am not an expert on car repair but have not been charged anything I felt was unfair, and I have not had problems recur after being repaired. Recently, they put a keyless remote back together without charge--though I had been prepared to pay. I have always been treated very pleasantly and like a valued customer. I'm really happy to have this company in my neighborhood! read more

avoid this shop. your car will come out worse than it went in and you will need several thousand to get it out, and they do not appreciate customer. read more

My partner and I have been using them now for a while. I appreciate how upfront they are with their prices, because some shops in the past have their "hidden" costs. They are flexible with time and make sure to get the car back within the time they say. We almost always work with Felix who is always kind and patient answering any and all questions. Would recommend this place to friends and family. read more

Driving my 13-year-old Fiat after picking it up from John Ellis & Son has been pure pleasure. I know a bit about a few things, but I know nothing about how a car works; not surprisingly, then, I had been unable even to assess the problems that were keeping my Fiat from maximizing its performance. And how to fix those problems? Totally outside my wheelhouse. In contrast, the competence and diligence of the Ellis Crew made my little red Fiat happy! And me, too! read more

I brought my car to to John Ellis and Son for a second opinion because the inspection done by dealer did not seem right. Felix was amazing, helpful and honest. I brought my car in for a suspension inspection. The mechanic and Felix were very thorough and explained everything to me. Price was reasonable and fair for the requested service. I appreciate the great job the John Ellis and Son team did! I highly recommend this place! Thank you! read more

I had a great experience here when I had trouble with my door handle. A piece of it wouldn't fit correctly and I couldn't get it to work so I called them and they told me to come on by. They fixed it for me extremely quickly at no charge, with no appointment. The person helping me out was so kind and helpful. Thank you John Ellis and Son! read more

Decided to come here due to my good experience in the past with this company. Came here due to my car having a oil leak, Miguel was nice about everything and honest to an extent. He tried to over charge me for labor and told me a ridiculous amount. I know enough about cars to understand. I didn't appreciate the greedy amount and if he had a more honest quote I would of had my car fixed here. Unfortunately I don't recommend this business. read more

High quality auto repair! (At a price to match) Located right in the heart of Midtown (I do love supporting local businesses!), this auto repair shop provides high quality and quick service. They will even send you text updates throughout the day. They were honest, thorough and incredibly efficient. But you will pay a little more for this great service, which is well worth your peace of mind. Thanks John Ellis & Son! I'll be back again (hopefully not too soon!) read more

ATTENTION!!!! This shop is a rip off!!! me and my family are longtime customers of this shop for 15+ years!!! I had four locks one on each rim. He told me it would take four hours to remove them. They charge $185 per hour!!!! when I told him he was crazy if he think I was gonna pay that much to get them removed, he told me no give him a second. He came back and told me that they would do it for $225!!!!!! I took it to another shop. They removed them for $20 and took no more than 10 minutes!! if you're considering this shop, I would definitely reevaluate my options. They're A money, hungry, un honest establishment. With no integrity. read more

Amazing service. Great customer service with transparency and detail information. I definitely recommend taking your car for repairs there.

I could've saved $300 if I went to the dealership. After John Ellis did my initial inspection, I was quoted an astronomical part price over the phone. I called the dealership for a second quote before moving forward with the service. However, when I called John Ellis back, I was talking to someone else who must not have had the correct information, because from my second conversation with them, I understood the price of labor and parts as also including the inspection price as well (what I had already authorized them to do). With the labor, inspection and part all included, it would have been about the same as the dealership. But when I got my bill, I saw that the part was $300 more than what I understood from my conversation over the phone when I authorized the service. Overall, these guys are nice enough and fairly quick. But go in person when you're discussing your quote for service, or make sure you're talking to the same person for continuity. You might save yourself some money. read more

I got an oil changed here 2/13/24. I made the appointment the day before on their website with no trouble. It's a bit odd but very easy: you choose 2 days and times & they email you with the one that works. I received a text the night before reminding me of the appointment & confirming I'd be there. I made the appointment for 8:30am and they had my car ready for me by 10am. They seemed to do a pretty thorough inspection, that they texted me a link to see (pictures included), as well as called me to discuss. I didn't feel like they tried to pressure me to get any extra work done, which was a relief. Everyone I interacted with was friendly and respectful. The oil change cost $75, which was a bit more expensive than if I'd gone to Jiffy Lube but I'm happy with my decision to give John Ellis & Sons a try. read more

Customer service, Customer service, Customer service! Awesome experience with them. Had an emergency with my tire after they had already closed but the guys still helped me get back on the road and then they fully took care of it the next day at NO CHARGE. Taking my car here from now on. read more

John Ellis & Son - Metal bracket was stuck in the wheel well, couldn't drive, needed to be taken off. They put it back on the next day - Auto Repair Near Me - Sacramento, California

Now that my 7-year warranty has expired on my 2016 Subaru and the thought of having to jump from the dealership to a neighborhood mechanic has always been an anxiety plague decision for me. But, paying the 30-40% more for the same services at a dealership is just plain ridiculous and fiscally not prudent. So, I got one of John Ellis' flyers for a simple oil change, and that's what started the new relationship. They found some gasket leaks (I even had them show me under the car, which surprisingly they easily accommodated). Maita had previously mentioned a possible leak and ran a test... which at the time I didn't feel 100% comfortable with their determination that there was no leak- I felt at the time I was given a bogus diagnosis, but I had no choice to believe them...fast forward to John Ellis finding the 'same leak'...well, this helped push me to leave the dealership- plus a repair bid of 30% more for same repair. Well, John Ellis' team did the repair in a day and provided a 3 year warranty on their service... which makes me feel 1000% correct, that I made the right decision. I look forward to a long relationship with John Ellis...I just hope not to see them, but rarely. LOL! read more

Everyone at John Ellis & Son is so kind and helpful. I really appreciate their transparency and feel like I can really trust them with my car. I've taken my car here for quite a few different things and they always fix the problem quickly and are super communicative. read more

They stand by their work brought in my Nissan Versa in the AC compressor seized had it worked on in 2023, the part failed now. They replaced it under warranty I was so relieved, because my car is my lifeline to work. Matthew was so helpful I definitely recommend this shop. read more

Our transmission went out on our recently purchased dodge caravan in our road trip back to San Diego. The guys at John Ellis & Son were so incredibly nice and helpful and were able to get us back on the road with a whole new transmission in record time. Highly recommend, if I lived in the Sacramento area I would choose them for all my mechanic needs. HUGE thanks to all of them! read more

I love this place! I was recommended by a colleague last year, and I won't take my car anywhere else. Very nice and knowledgeable staff. I took my car in today for a smog and I was in and out in 10 minutes (thank you, Felix!) 10/10 would recommend! read more

One of the worst experiences I've had, after spending most of my money saved in the first visit to fix my issue I had to then return for the same issue and had to pay more while also receiving attitude over a phone call telling me I can "pick up the car right now" when I asked why testing has been 4 days long and they still have no information to tell me, I then took the car to the dealership and they mentioned the issue now has something to do with what the mechanic shop did, and I asked them if I could have it replaced with a factory part instead of the aftermarket one they put in (which costs more than the factory one) and they ghosted me. A waste of my money, time, and energy! read more

I've been using John Ellis for over a decade, and it's still five stars. They always manage to get me in quickly (especially when I can do a drop-off appointment). On the occasion when they find something wrong other than what I came in for, they have always been upfront about whether it is a "replace it now" item or a "you can probably wait a little longer if you don't want to spend the money now" item. They aren't the cheapest place (or the most expensive), but their prices are fair and the work has been quality. read more

We always appreciate site John Ellis & Son when we need work done on our Jeep. We have been able to get in for same -day service, and the pricing has been reasonable. The location is very convenient for us while we live downtown. read more

First time dealing with this business, and I can say that I will be back. The staff were friendly and provided me great customer service and fair quote for work to be done. Dropped my car off in the morning and it was done by lunchtime. Thanks! read more

After virtually no issues ever with my Honda CR-V, suddenly had many come up within last couple months. Being new to Sacramento, had no idea who to go to. My mom had a very good experience with John Ellis, so I went there on her recommendation. I wasn't steered (pun intended lol) wrong. First impression was that it is an immaculate garage, and the fish tank a nice diversion to watch while waiting to get car serviced. The keurig and Nonni biscotti a nice touch also. But onto what really matters - the incredible customer service and knowledgeable staff (Thank you Jairus, Hector, Ja, technician Matt and anyone else I forgot to mention) and the thorough service my vehicle received. It's an older but well maintained vehicle and these issues have been overwhelming. But with the service provided by John Ellis, my hope is to drive it a while longer while I take my time to search for a newer vehicle. It's not a simple task finding a trustworthy and competent vehicle service provider. With John Ellis, I can say your search can end with them. read more

I came in for an AC diagnostic. The employees were all friendly and called me shortly after I dropped my vehicle off. They were honest about a sensor bring unplugged and my car was ready in under an hour. I trust their service! read more

Called all over about a brake inspection and just happened to come across these guys. Hector provided A1 service right from the start. Had issues with the rotors and the brakes and they thoroughly showed me why there is an issue when how it's wearing down. Pointing to issues with the calipers. I'm only doing this errand for my sister and I appreciate how smooth this whole process has been. Their system is all digital so they send you a text with all documents needed. Just so fluid (unintentional pun) and they're so legit that if I have any issues with my own vehicle I will be coming to these gentlemen. It's hard to find honest, thorough, and details auto repair shops these days. Glad I stumbled across these guys. read more

I don't like to leave negative reviews but feel other potential customers should be aware of how unethical and scammy this establishment is. We took our car in multiple times and had issues every time. They tried to upsell at every turn - even when we confirmed with another mechanic the work they were recommending was unnecessary. To make things worse, the parts they did replace were replaced incorrectly and broke after four months. They refused to fix their error. Absolutely do not use this business. There are other more reputable and honest mechanics nearby. read more

These folks are so kind and take care of your needs. I went to get a general maintenance and they followed up a couple months later to see if all was good. Something was dragging under my car that had nothing to do with the work they had done and they asked me to come by and took care of it immediately. read more

They took my car on same day notice and were very friendly and professional. I especially appreciated how they were willing to explain what was wrong in detail so I understood. read more

This was my first time in, but definitely not my last. This place just won a customer for life. I'll be honest, after a horrible experience at a different local shop I almost sold my car to just buy a new one to not have the anxiety of being screwed over. This shop met and exceeded all of my expectations and was very reasonably priced. They fixed the problem and recommended a couple future services as well. They will see me back for those services. read more

These guys are awesome! Very friendly, very knowledgeable and swift service! I highly recommend this shop.

Decided to bring in my personal car for oil change and maintenance last week. We bring our work vehicles here as it's an approved State vendor and have always had quality service. They were able to squeeze me in midday and I picked up my vehicle the next morning. They sent a text message with a link to the results of the service and a recommendation of things to watch and things that should be addressed. What I loved was a picture of the thing that needed to be addressed, which was my air filter, which clearly was dirty based on the photo. They called me to discuss and get approval for anything additional which was great too. Overall, the price was fair and reasonable, they provided high quality customer service and it was completed in a timeframe that worked for me. Definitely recommend if you're in need of a mechanic that's transparent and does a good job. read more

Have brought both my cars here. Awesome service all around. Highly recommend John Ellis & Son for all your automotive repair needs.

I had the most pleasant experience at John Ellis & Son! My vehicle needed an oil change & I had kept this location in mind. Definitely glad I did- in addition to my oil change, I also got general maintenance completed. Hector at the front desk was awesome with excellent customer service! Professional, personable, timely & friendly experience overall. I would highly recommend this shop & will continue to visit myself in the future for my vehicle's needs. Thank you!! read more

Words can't describe how much I appreciate the quality and thorough pre purchase inspection this shop conducted. Primary inspector was Ramon who was precise and knowledgeable about some big red flags on a car I was close to buying until his various discoveries. Ramon and this shop saved me from a potentially terribly bad purchase and I'm grateful. Look no further for a pre purchase spot, these guys are IT! I'll be back here for my next inspection too. read more

Having moved to Sacramento a few years ago, I went through a good handful of disappointing shops until I found one I trusted. John Ellis and Son is it! This shop is full of respectful techs that are transparent, kind, and communicative. They've come through for me on more than one occasion when I've found myself in a pinch with my older Honda CR-V--fender benders and general maintenance. They've always given me the impression that they truly care about my safety on the road faithfully following up on me after servicing my car to make sure everything is running smoothly. These guys are great and I'm constantly recommending them! read more

While driving through Sacramento on my way home to Washington state, my car broke down on I -5. I was towed to John Ellis and son. The staff there was incredible. Unfortunately, my car's engine was not repairable. So the staff helped me track down a used car that would work for me, and kept my car and the small trailer I was towing at their lot overnight until I could purchase a vehicle and be ready to be on my way again. While I didn't have the chance to experience the skill of their mechanics, clearly customer service is a priority at this business and I have every expectation that they do exceptional work on cars as well. I am so grateful to the staff for making a challenging situation as smooth as possible for me. Highly recommend! read more

These guys are awesome! I was in Sacramento when my truck started making a bad winding noise. I stopped in here hoping they can help me since I was on my way up the hill toward Tahoe. They jumped right in and didn't put me off or hesitate. They pinpointed a power steering pump leak I had and filled my reservoir up to help get me up the hill and back home. I highly recommend them! If they took care of a complete stranger like me dropping in unannounced quickly and efficiently I can only imagine their customer servie for other work. Thanks for all your help guys! read more