Horrid virtually non-existent customer service. When it works it works fine. But it lags badly on…read moreevenings and weekends. I have the fiber service so there is no good reason for this other than their refusal to fix it.

Vast has rebranded or been bought out, and is now known as Bluepeak. So I was in a abusive…read moresituation and had to flee for fear of my safety. I accidentally left the modem and they were nice enough to charge me $456 to replace it...and they would not budge on this number despite the situation. I was having issues with money due to the cost of the move being more than anticipated and I could not pay it for 30 days and then they promptly turned me over to some collection agency. So this is the integrity of the company in question. If I could have given them no stars I would have. ALSO the service sucked in the first place.

if I could give a 0 star this would be it. this service provider is the slimiest of the bunch,…read moremaking it so hard to cancel the service for no reason. there technically is a way to cancel the service online but all it does it is take you to the chat page where it takes to call the service. Where I had to take time out of my day to call the service which is only open during business hours, then I had to wait for 10 minutes waiting for a represenative . All to give reasons about canceling which could have been given if I could have canceled online. This is a slimy service, if they were a person, they would be Epstein island goer

DO NOT EVER THINK ABOUT GETTING THEIR SERVICE!…read more If I could give this company negative stars, I absolutely would. This has been the worst experience I've ever had with any service provider. The sales department? Oh, they're quick to answer the phone. But customer service? Feels like they're using their own internet. Slow, useless, and beyond frustrating. You're forced through a maze of automated menus just to end up waiting 45 minutes on hold for someone who never answers. I requested their service on Thursday, June 19, 2025. The earliest installation date they had was Tuesday, June 24. So I waited four days. On that Tuesday around 3:30 PM, I got an email saying my service was activated. I got home at 4:15 PM, followed the instructions to set up the router, waited 15 minutes, nothing. Restarted it, unplugged it, tried everything. Still nothing. I called customer service, wasted 10 minutes navigating their ridiculous phone system, and finally reached technical support, only to be told by a robot that I'd have to wait 45 minutes to speak to someone. I waited 14 minutes before realizing this was total BS, grabbed my keys, went straight to Verizon, and got home internet for a better price. No upfront fees, no connection charges, just plugged the router into the wall, waited 5 minutes, and boom, 398 Mbps. That's 338 more than CenturyLink was offering me for just $10 more. Then it gets worse. I go online to cancel the CenturyLink service, which never even worked, and they have the nerve to charge me $28 to disconnect a service I never had, on top of the $50 deposit they already took from me. This company is a complete scam. A rip-off. They should be investigated by the authorities. Stay far away from CenturyLink. There are much better options out there. This one is a total disaster.

Employee made a mistake, nobody attempted to make it right. Ended up costing me money, had a…read morehorrible experience.

in spite of my being "that last minute guy", they took the time to get me a new phone and get my…read moreaccount transferred over to it. This is an A+ location as far as I'm concerned!

always professional and helpful staff, usually I call with a problem but always get a solutionread more

doesn't answer phone during outages. also over charges compared to other options in the area.read more

They were extremely helpful and I was very well pleased. I drive for both Lyft and Uber and so my…read morephone is very important. ZACH was the technician who assisted me and he was very patient, and very kind and he really knew his stuff. I would highly recommend this store!

My significant other took her Samsung Note 5 to the Verizon store at Empire Mall and asked for help…read morefrom one of the sales technicians. All she wanted was to have her time changed from Military to Regular Time ... Once she left the store the phone reverted to Military Time and she noticed that the technician had ended up removing several of her apps (Home Alarm, iAqua, Steps Counter ...) from the phone, some of which she had to pay to have set-up. This was after she had specifically asked that the tech NOT remove any apps. In summary, don't hand your phone to any of the goofball techs there ... they don't know what they are doing. UPDATE: ASK FOR THE MANAGER ... THAT PERSON KNOWS WHAT THEY ARE DOING (TOOK 2 TRIPS BUT WE FOUND SOMEONE COMPETENT) ...

Good service overall, but, gave them a call one day because my internet was not working. Everything…read moreINSIDE the house seemed to be on and functioning as it should. They send someone out, turns out it is a tripped GFCI outlet OUTSIDE the house, at the meter, where the box servicing internet to the house is plugged in. Now, they are harassing me for $50 because someone came out for that. Now here is the real kicker: it is of NO FAULT of mine that outlet was tripping. Turns out the new meter the ELECTRIC COMPANY put in ran on frequency that would trip GFCI outlets in close proximity. I have explained this alliance, and they still demand $50 from me. I called them first because it appeared to be an issue with the internet service. So why would I call anyone first?? ​​

We finally made it to the 21st century. Thanks to Dominic of…read moreAlliance Communications. We had satellite internet for years which was like living in the stone age. Thank God we are now efficiently and a whole lot faster connected to a fiber optic internet service. What a huge difference. Dominic was very knowledgeable, patient and helpful. He took the time to get all of our Wi-Fi devices connected in a timely and professional manner. We highly recommend Alliance for all you Wi-Fi needs.