The gentlemen that came to hang my tv and hook up the wires were very conscientious of not making a…read moremess and were VERY polite. I have met the owners of this company and they and their staff are very nice, wonderful people.

From the owner: Specializing in Home Theater systems, Whole home audio, security, camera CCTV, lighting control,…read moreHVAC control, networking and home automation systems.

Best buy, my electronics home for my necessary and unnecessary products. I'm not overly surprised…read moreat some of the lower starred reviews and can understand why. If anyone in their leadership reads these reviews I hope they take notice of why many people are unhappy. I will be the first to say I absolutely love this store and the products they offer. I'm a total electronics and gadget nerd. I could probably live there. The problem isn't with the products offered. They are high quality. Yeah some things are pricey but if a customer doesn't have enough sense to not buy the platinum engraved $34 HDMI cord when you can get one from eBay for $3.99 don't blame the store, do your research people! Leadership listen up! The problem with your store is the customer service/experience. I don't know what it is, but the employees are not good at reading your customer base. Often times I am left waiting in an area for over 15 minutes without being acknowledged if I have any sort of question. Last December I wanted to purchase remote start for my car. I went to Best Buy and found many options. I waited for 15 minutes just waiting for someone to basically convince me to spend $500 on something I wanted, but had questions over. It would have been a slam dunk sale. I was ready to go, had the money, and was willing to fork it over that day. Not a single person offered assistance that day and I left with no money spent. That lack of customer acknowledgement lost a sale and irritated a loyal customer. Now I haven't been treated rudely by any staff and have at times received great service. However, there have been far too many times where I have been completely ignored and not felt valued. If you can fix this you easily have 5 stars from me and probably many other happy customers. I'll still come back, but it's because I know what I'm looking for I can get in get out pretty quick. Value and acknowledge your customers because it doesn't long for a loyal person to find other options!

I was charged $40 today at the geek squad and he didn't do one thing to correct my problem. In…read morefact, he just told me to call my support desk. Extremely disappointed as he did not have any clue as to how to deal with my problem?

Nick at Radco was incredible. He was helpful, competent and considerate. He went above and beyond…read more Very knowledgeable in his industry and hardworking. K9 Help You Dog Training & Retrievers will be returning for additional accessories to our vehicles!

Find another company in SF for your Apple tech issues. (Mac Pros is a shady enterprise and not…read moreworthy of your hard-earned money.) We spent almost six hundred dollars on the repair after having taken in our MacBook and cord. They've returned the laptop via mail and insist we did NOT provide the cord. We did. So we are basically being referred to as liars and told to look at a video of our visit. However there were NUMEROUS customers who could have easily and unintentionally walked off with it.They insist we are wrong. Find a company with integrity. You won't find it here.

I can't say enough good things about the local Mac Pros. When my phone quit working but was still…read moreunder warranty, they came to my rescue. They were unbelievably patient, knowledgeable, and kind. They took the time to determine the issue, explained the repair process clearly, and made sure I felt comfortable every step of the way. The level of customer care here is outstanding--I would absolutely come back and recommend this place to anyone needing Apple repairs.

These guys do the best dressing of cables possible a thing of art and beauty, really take pride in…read moretheir work and are honest about gear and pricing and everything. The sales people know everything about every speaker setup on the market and the cumulative knowledge and creativity is worth it. You could save five bucks doing it yourself or have these guys set it up better than I've ever seen and I spent years doing installs with friends in all their cars these guys are the way to go. They take their time to really explain things and listen to your needs and offer solutions. Thanks for setting up my ride, I'm now a rolling concert experience on wheels. Will be back to do my motorcycle next.

TJ from dashboard by Karls is an excellent human being and stellar employe. Had taken my motorcycle…read moreto Motoplex to install a lower fairing kit and they couldn't do it... two thumbs down on their service department. Took it to Karl's. TJ called me and said the cd played I bought and wanted to install wasn't as good as the existing one. He also said the amp with the lowering fairing kit was missing some adapters. When he called in the morning he said another amp was going to be another $250 to install. Really bummed me out. He called me later that day and told me the bike was done and ready for pick up. He fabricated adapters of a car remote kit and saved me from buying another amp and also told me to return the cd deck from where I bought. He could of raked me over the coles but instead he come up with some ingenuity and saved me a bunch of money. Way to go TJ and dashboard by Karls!

This is a kid-friendly store, and that's the main reason for my review. It's hard to run errands…read morewith a toddler, and it was really great that the salespeople took it easy on me by following me around the store so we could talk while my toddler explored. Also, knowledgable staff who gave me lots of time, and they price-matched to other local stores.

I hate to have to write this, but I think it is necessary if it could help someone else make a…read moredecision about whether to purchase from Karl's. I decided to buy my new kitchen appliances from Karl's vs. buying from a big box store. I wanted to support local and thought I'd receive better service than I would from a large retailer. Sadly, that wasn't my experience. My new appliances were installed November 2025 and it's been nothing but headaches since. The latest issue was discovered when the light came on my microwave to replace the filter but when I went to do it, I realized I did not have access to remove and replace it. I had to call daily for a week to get to the bottom of what was needed. Service said it wasn't a service issue and they redirected me to sales. It turns out the sales person should have sold me a bump out kit at the time of sale because my cabinets are deeper thanks standard over the range. Nobody mentioned this. Not sales at the point of sale, and not the installer at the time of install. The installer just proceeded with the install despite knowing my cabinets was blocking the vent. And I didn't know it was an issue until I had to replace the filter for the first time. Karl's wanted to charge me for the install to have it reinstalled properly. They also wanted to charge for the bump out kit, which I somewhat get but given all the headaches to this point I thought it would be an easy decision to cover the cost of the $80 kit for all the headaches. This is so unfortunate and disappointing.