Brandon - thank you ! However , all your staff said the same things but didn't deliver…read more And as for the rest of my stay? It wasn't so comfortable when I got a letter from your attorneys to stay off the property. Im sure all the people looking into your property really can't wait to put their hard earned $$$ into this location! Not to mention a waste of time, money , & manpower for your staff , because I didn't need a letter to keep me away ! That's voluntarily ! So if that's your way of making people "comfortable" then I certainly made the right decision. Several of the neighbors feel the same way, but they are just to scared to speak up! And the other reviews before mine ?? I mean they didn't even want to give one star ! These kinds of things make or break us. I am much happier and comfortable now that I'm away from your property (voluntarily) ! Best of luck to all of you !

Dirty Rats around trash…read moreTrash and Recycling always overflowing New Maintenance Rude to residence Lack of parking always an issue Not kid friendly. Bicycles not allowed No garage parking as advertised Smell is putrid

Worst management company. Elevator has been down 8 times since my son moved in in September 2024…read more He's moving out and again the elevator is not working. Hard to believe since it's a newer property. Zero answers. Management is useless and unprofessional. Not a cheap place to rent for the lack of service and professionalism.

I resided at Aspen for two years. I have no complaints! My unit was super clean ....it was brand…read morenew. The appliances are on the high end of quality and never had an issue with their functioning. The maintenance staff were great; Issues were usually addressed either same day or the next upon submitting request through the resident portal. I cannot say enough about the office staff. Always pleasant and do their best to meet your needs. Mel is awesome! He helped guide me through some very difficult situations resolve them. Overall, the neighborhood is a nice place to live, the property, landscaping is nice and well maintained. I would live here again!

Not well run. The office staff are completely useless. Thin walls, you can hear everything from…read moreneighbors units. Cheap rugs, appliances and the worst air conditioner. It's loud, old and only works in the living room. They won't let you add another unit in the bedroom.

The staff there is terrible. I did not even get moved in and thank god!…read more Everyone seemed so friendly and I was given a move in date and told i would receive more information by email. The day before I was supposed to move in I still had not received an email so I had to call and found out that the apartment was not even ready. For the next week they still did not send any email or call with a new move in date. I got fed up with waiting and called again looking for information and the woman was SO RUDE to me on the phone, she hung up before I could tell her I was no longer interested. I have taken my apartment search someplace else.

This property is kept up Great and the staff is just as amazing. Shout out to Arthur and a special…read moreshout out to Sadi/ Maintenance, who takes care of this place like it was his own! We are all lucky and grateful to have you on staff. Dianne Sawyer

. This is a wonderful place to live. It's immaculate inside, the decor is fresh & inviting and,…read morealong with the grounds, well maintained. Staff is always gracious and promptly responsive if any issues occur. It's quiet and the pool, club house, dog park & playground are big pluses. It's close to shopping & restaurants. Everyone who visits me comments on the high quality.

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

I have been at Avalon Bedford for nearly 4 years now and I can't say enough about Steve from the…read moremaintenance team and Ava from the Main office. These are two individuals who are very responsible, respectful, honest hardworking persons. Steve is amazing at keeping the grounds and atmosphere welcoming and clean. Steve is also very quick to respond to any maintenance issues that arise. His professionalism and kindness go above and beyond. Ava, is just as hardworking, kind, and caring when dealing with Residents/People. Ava's patience and dedication others is what makes this community run smoothly!! Avalon, should be grateful for these two amazing individual! Betsy~

After filing out an inquiry form on their website, Avalon Bedford proceeded to email me numerous…read moretimes over the next 7 days, asking to set up an appointment for me to come see a unit. I scheduled it and 10 minutes before my appointment, when I had already driven 2/3rds of the way there, I received a phone call from them saying I could come if I want but they have nothing to show me. I expressed my frustration at the barrage of emails pushing me to come in to see an apartment that doesn't exist and was told that those are "automated" emails and the woman who sends them [which means they are not automated] works somewhere else and doesn't have any visibility into what's available and what's not because "the system" doesn't show that. This is one of the largest apartment/townhouse companies in New England with properties all over. This is literally what they do but their system doesn't show anything? A few minutes after I got home, I received yet another email, stating "Sorry YOU couldn't make it to your appointment" and asking me to reschedule. Absolutely ridiculous and a total waste of my time. They' clearly don't have their act together at all and I won't consider any Avalon location after experiencing their incompetence.

Addendum: 3/25/25: I have received a letter served by the…read moreConstable from The Point of Three North's "Attorney" DEMANDING I remove this post. The letter also contains many other false accusations, defamation of character, discrimination, harassment and extremely threatening words and forms of action to be taken at MY place of residence. I would think as being an attorney she would know that in the United States of America attempting to censor a person's Constitutional First Amendment right to Freedom of Speech is against the law!! This will be added to my file and forwarded to the appropriate "authorities". I have lived at The Point for several years, the first year was fine since then we've been through 5 property managers the most recent being Chelsea Paquette who is the absolute worst property manager in my experience in MANY states of apartment living. She has ZERO experience with property management and ALL it entails. She lacks the proper ethics and demeanor when dealing with tenants in particular those with disabilities. I am a disabled former First Responder Senior Citizen and must write that I have NEVER been so appalled at the treatment I have received from Chelsea (who is not an attorney) Panco, LLC. and the fraudulent SEB "40B"program threatening legal action because I refuse not to submit their paperwork because I DO NOT receive funding through that "program". I will be reporting them to HUD the Department of Disabilities as well as Elder Services. I am not the only Tenant to receive this abhorrent behavior. The living conditions are disgraceful and disgusting at this complex under the Management of Chelsea Paquette (Panco). Not only are they a health hazard they are a safety hazard. I have watched the cleaning lady wash the floors with same bucket of filthy water then take the mop and wipe down the elevator! I have lived here several years and not once have the carpets EVER been cleaned even after myself and other Tenants reporting dog feces on the carpets in various areas! All three buildings have gone through multiple SEVERE floods due to pipes bursting and this is caused due to the structures sinking because of the land they were built on. They are surrounded by Conservation land. Figure it out. They have rat problems and Chelsea authorized a pet/child friendly complex to spread rat poison on the lawn! My Veterinarian for my service dog has stated and will attest to the fact the severity of my dog's allergies, ear infections and skin infections are due to her living environment, THIS complex. Other Tenants have told me the same about their pets! During a second MAJOR flooding of building 2 an elderly disabled woman in a wheelchair was trapped in her apartment with water pouring down on her head because she could not exit due to a broken apartment door! The amount of dog feces around the property was SO BAD the Town of Billerica sent out pamphlets explaining the biohazard contamination to the ground and water supply! The Health Department, Town of Billerica, Engineering Division, HUD, Housing Authorities Elder Services, Disability Advocates, Attorneys have all been contacted many times regarding MANY serious issues with The Point at Three North!! P.S. Residents are still in displacement and have never been reimbursed and were required to pay rent while displaced due to the flooding at the fault of The Point at Three North!! DO NOT BE DECEIVED!

I have lived here for 4 years the first 2 years this place was amazing now it is the most…read moredisgusting place I have ever lived there is trash and dog feces everywhere!!! This is supposed to be is a luxury complex.

A BIG shout out to the Maintenance Dept!!! I emailed a request to repair a window blind, lo &…read morebehold, Elden arrived in the morning & fixed it in no time! The very same day, one of the smoke detectors was beeping to be replaced ... lo & behold, Bruce arrived within the hour! And...they are so personable and accommodating. Fred, Tania, Divya, & the Team are so responsive I just had to share!!!

I give a 5 star review to Maintenance staffers Justin and Will and to Administrative Staffer Tania…read more They are the wonderful foot soldiers that I interact with as a resident at Eaves . In terms of Justin and Will both have the maintenance and social/live communication skills that are essential to fulfilling my resident maintenance requests and interacting with me as resident. I trust that they are keenly aware of how to prioritize requests in terms of which may need immediate attention and which are not emergencies. Simultaneously, I feel that they attend to non emergency requests in a timely manner. Given the many, many maintenance requests and other duties that they are required to stay on top of and/or ahead of in a day's work, both Justin and Will have made me feel as though my requests will be competently addressed. To move on to Tania...if Tania were employed by Barnum & Bailey, she would be the juggler as she seems to be in more place than one as she moves through her day. She gets back to me, in a timely manner, when I email her and I love that she is a genuine animal lover. In my experience, I have found that the Resident App (Sight Plan) is finicky....specifically when one has changed their phone number....I have android phones and, at times, even when I've had the same phone number for quite a while and I want to request maintenance, the app asks me for my password; yet, it has never let me create a password....occasionally, it will simply bring me into the app without requiring a password. Other times, it simply will continue to ask for a password that the software itself doesn't allow me to create (even when I select the forgot password option). I've experienced this specific glitch about 15 times since Sight Plan went live. The team (Tania, Justin and Will) has then had to work around the app (which I'm sure is perhaps inefficient for them) so they can fulfill my maintenance request. Props to them for the successful workaround. Thanks for reading the long length of this.