I went in for a battery replacement on an iPhone. He took my phone and took off my screen protector…read moreand asked for my password, which I wasn't sure if that's normal.. but he said he was looking for other problems. I was quoted double the price of the battery joes, so I left with my phone.

They fixed my phone but didn't do the screen right and now won't fix it again, they say it's…read morebecause of dust but won't fix it, when my WHOLE SCREEN IS COMING OFF

My experience with Karla at this location has been pleasant. She is a model of customer service…read more My experience with Verizon has been a nightmare. My advice if you order a iPhone X do not change the delivery address if you order online because they put you in a fraud alert and make life miserable. They claim is because of the high theft and fraud involved with the new.

Poor customer experience. Despite confirming my online order was ready for pickup, it was canceled…read moreat the store level. I was informed that online orders do not generate commission, which appears to affect how customers are treated. As a result, I transferred 15 business lines to a different provider.

Bertha is a great customer service rep! she took great care of us and patiently provided…read moreexceptional service! She was very hospitable and attentive to our needs, even staying late to make sure we had everything we needed.

Have used Verizon over 20 years with little to no problems . Great service and they do work with…read moreyou on payments etc . I'm quite pleased with Verizon and their service and value .

We cancelled our service Sept 27, 2025 after being a Verizon customer for over 20 years. However,…read morewe continued to get bills. We called MULTIPLE times and spoke to foreigners working from home we could barely understand, and told them that we cancelled our account on Sept 27, 2025 and we wanted confirmation that our account was closed. And also to reverse the new charges on our account. They assured us the account was cancelled and they would be reversing any charges. We asked for email confirmation, and they said they would send it. We never get an email. A month goes by and we get ANOTHER bill, we repeat the process of calling and waiting a long time on the phone, tell them to send us a copy via email that everything is cancelled and we have a zero balance, "Yes, absolutely we will" nothing ever comes. We go another month, now the bill is up to $350+ I call back again and beg them to please get this fixed. By this point, they can't even find our phone number in their system. I'm beyond upset and frustrated at this point. Another month goes by and now we're in collections for nearly $500.00. I am going to the Midland TX store today and will be resolving this issue once and for all. I've never had worse outsourced customer service in my life. If I cannot get this resolved today, I'll be going on all social medias and repeating this same information about the absolute horrific service, along with inquiring about litigation with a local attorney. Edit: also for the past 30 minutes, I've been trying to call the local number 432.520.3535 and I cannot get anyone in that office to pick up. I get transferred to Atlanta eventually. Absolutely terrible service.

Extremely dissatisfied. I went to this store first because it was closer. I had an issue with my…read morephone and unfortunately this store is an "authorized dealer" not actually ATT, meaning they could not rectify my issue properly (which is fine, if they referred me to the store on Midkiff/Wadley). Instead, the manager was very rude and demeaning towards me when i inquired as to why i could not rectify my issue at THIS store. She raised her voice, exaggerated with her hands and arms, and came off as VERY unprofessional. She does not need to be in a management position, and i will be making sure ATT is aware of this issue. I unfortunately was so frustrated with the situation, i forgot her name, but it took place the day this review was posted. I ended up going to the Midkiff/Wadley store afterward, which while my issue is still pending a resolution, at least the manager there was helpful, polite, and courteous to me, as i was to her.