Called on a Friday morning which the woman who answered put me immediately on hold, no problem. But…read morewhen she got back to me she made it known that they just opened and are very busy which I said that's fine, I can always call back later since her response made me feel guilty for calling during business hours. She said no, she could help me out now meanwhile she keeps giving direction to other workers rather than giving me her undivided attention. I only called to inquire about a cat grooming service and if I could make an appointment but she came back with no there's not a guarantee that if I drop him off at a scheduled appointment time that she would get to him at that time which to me is pointless to even make an appointment then. I also told her my experience at a previous place which is why we're looking for a new place and she defended that company. My cat is 5 and has been groomed since he was a kitten... he's long haired, but it seems she really didn't want my business. Would not recommend solely based on customer service and the immediate defensiveness expressed from the woman on the phone.

The owner was very rude when I picked up my pom Freddy…read more Accusing me of not brushing him which is a false statement And for this I paid $81 Never again

This vet has gone downhill fast. We have been taking our dogs to Gully Animal Hospital of…read moreMidlothian for 8 years and will not be returning. After having issues with them last year due to their staff not updating records we gave them another opportunity this year and once again, they proved they are a vet to avoid. For a second year in a row our dog's records were not updated correctly and services performed were not on record, forcing us to come back in for another appointment so that we could order our dog's annual medicine. They do not care about your animal but rather just get you to come in as frequently as possible. Sad to see what used to be a good vet gone.

Being new in town I read great reviews about Gully Animal Hospital, loved the idea of it being an…read moreanimal hospital and having boarding as well. But sadly my experience was not what I expected. I used their boarding services twice, the first time it was okay, no issues, the second time my dog came back home not looking like himself, very down and acting odd... a few hours after we got back he threw up literally everything inside him... I had never seen him throw up that much! When we called Gully to ask if he was acting off, or if he ate something abnormal or if they noticed anything unusual their response was that he was perfectly fine, no issues at all... which was frustrating because if I were to make an appt to see the vet (at the same place) the first thing the vet would ask is: where was the dog? did he eat normal? Did you notice something unusual? And my answers would have been: he was at your clinic and I have no other answers for you. So I let it go and he was fine a few days later. Then I took him for grooming and two things happened: 1. They called and said his ears were infected and he needed to be treated but went ahead and did the treatment ($300) before my husband said OKAY. So they didn't wait for us to approve the treatment. 2. He was sent home with 2 big, burns/cuts on both his ears and didn't care to tell us that they either burn him or cut him...couldn't tell what it was... bottom line the scabs got infected and they were not accountable for what happened, didn't even apologize, even tried to tell me it happened when he was NOT in their care which is completely false and also said it was probably because of him shacking his head... which is absurd!! The scabs were huge and very thick!!! That can't happen because he shakes his head! He went in perfectly fine, they sent him home with 2 burns/cuts that were NOT there before and I noticed the very next morning. They were rude about it when I brought it up, zero accountability which made me immediately stop going there. I hope everyone's experience is better but wanted to share my own.

Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

We left our dogs while we were on vacation. The four dogs that were in a suite were not receiving…read moreproper treatment. They smelled like they slept in pee. The two who were in cages and had their own play time were fine. This is not the type of service I expect when I pay $3000 for boarding.

We researched multiple kennels in the area, and we're delighted to discover Camp FurBaby. With…read moreincreased medical travels to the Houston area we needed a fresh look at how our two-year-old Pomeranian would adjust to our absence. We are delighted to know that Liz is a great caregiver for animals and that our baby thoroughly enjoyed her visit. Liz Kept us updated with postings of photos of our baby and with phone calls to let us know about her eating and sleep habits. It must've been a great experience for her, because she kept looking back as we were driving away.

Camp Fur Baby is Awesome! The owner, Liz, is amazing with our Westie, Maggie. Liz is also a…read moregreat communicator. If you have any questions, shes gets back with you immediately. Liz will also send daily texts and photos updates while you are out of town. We have only left our 14 year old pup in another kennel three times and had bad experiences. It is so comforting to know that Maggie is being taken care of at Camp Fur Baby as good as, or better than we do! Liz and her pup Zeb make Maggie feel right at home. It is a wonderful relief when we travel to know that Maggie is in a great, loving atmosphere and is also have a good time! Thanks for such a special place Liz!!

I love the care and the grooming they have given my senior miniature Schnauzer. Just listening to…read morethem talk you can tell the genuinely care about all fur babies. I feel comfortable leaving my baby with them and when I pick her up from grooming she seems calm and not stressed from the experience

We used Benthill Pet Resort because there was a miscommunication between myself and our normal…read moreboarding facility Ellis County Pet Resort. We got back from Mexico only to find Belle with new markings in her face which appear to be from another large dog. If you know Belle she is very relaxed and does well around other kids and dogs on and off the leash. The owner of Benthill said Belle came in with these marks as if we wouldn't have noticed them before. Staff member there refused to show us pics of her when she came in. We have recent pics the week before she went in mark free. There was no accountability taken at all. They asked my husband to vacate the premises and then blocked him on all social media platforms so he couldn't leave reviews. I just want pet owners and lovers to be aware of what you may be getting into leaving your pet here.

Highly recommend for any beloved cat!! We have a total of 4 cats; they run and hide when people…read morethey are not familiar with enters the house. Luna was diagnosed with hyperthyroidism in June of 2025 and now takes medication twice daily. If left at home with her sister cats she would not get her medication due to hiding when the caretaker entered the house. We booked a two week stay at the Scratching Post while we traveled. I thought she would hide her whole time at the Inn, but to our surprise it was the opposite. During our daily updates we learned after the first 2 days of being shy she opened up to the staff. She enjoyed spending time with them, petting, scratches and followed them around, the word velcro kitty was used one day. She was very well taken care of during her stay. She is already scheduled for another stay at the Inn.

If you need a place to take your precious kitty, this is the place! I have an 8 month old spoiled…read morerotten Torte that we have had to use sitters in the past when we have had to go on short trips. It didn't workout for our normal sitters so I started researching places to leave my precious kitten. When I say they take fantastic care of your cat/kitten I feel that is an understatement. I would not hesitate to take her back. I highly recommend them. They only take care of cats so I felt that was a much less stressful situation instead of leaving them next to dogs. Even the rooms they keep them in are so much better than cages you see at other places. No cages here! They have little townhomes, standard suite or deluxe suite. I chose standard since I didn't think she needed the bigger room since it was just her. They also update you with pics and how their day went. If you can't tell I was incredibly pleased with this place.

Lucy is doing so good, she knows when she's working. Steven did an awesome job with her, best money…read moreever spent!!!!

Alexis and Cameron are the absolute best to work with! I'll be sending all of my dogs and friends…read moredogs to them from now on! so grateful for all their hard work and commitment to all the dogs they train!