Love its location but when school is closed it's over crowed with children ...the gym is not always…read moreavailable for basketball ....dont really like the location of the steam room and its co-Ed's deal...the men locker rooms needs an up grade.....

The Shady Grove YMCA is a pillar of this community. It is an excellent place for people of all ages…read moreto become better, healthier versions of themselves. Their childcare services are great for parents, and their youth sports programming is fantastic. They offer all different kinds of ways for you and your kid to be engaged.

It was first time here and I thought it's a very spacious gym, with many amenities…read more There's women, men, and universal locker rooms, with showers, changing area, bathrooms, etc. It is very well kept, and very clean. I appreciate that the showers had two curtains, and a space to hang your things without getting it wet. The lobby area has free coffee to start your morning, and basketball courts. When you venture upstairs, there's a weight room, machines, ellipticals, tons more for everyone. There's also a pool, with heated water and a hot tub, a kids play area and a slide. The sauna is located inside the pool. They also have a day care for families! I thought this was a great location for the whole family to visit and use! It's spacious, clean, and the service is excellent. Everyone is very friendly too!

Love this place! Staff is great ,Destiny is the sweetest! I…read morecame from a different YMCA location and I've never met such a kind and caring person at the Y

The first and last time we used the childcare my husband and I had a negative experience. Upon…read moredropping off the kids we were given the break down of the rules. One rule seemed weird to us, stating regardless of us all being on the same account, consent would be needed about who can pick up and drop off the children each time (if I dropped them off he wouldn't be allowed to pick them up if he finish first). If this is a safety procedure we respect that just never experienced this before. Mainly the bad review was because of the experience my children had during this visit. They were restricted to play with the toys you all have. Dance time the kids were informed they had to stay on the colorful mat (small area rug) and was not allowed to get off because they didn't want the kids to make a mess. My children ages: 1, 4, 5 and 8. The 8 year old mentioned to me he didn't want to dance but was instructed he had to. The 4 and 5 year old spent most of the time trying to keep their 1 year old brother confined to a small colorful mat. Not sure how long this went on for during our hour workout but the kids mentioned 3-4 songs. It would have been nice for the kids to have access to the toys and to freely play with them until pick up, instead of the workers worrying about them making a mess. Also my most recent visit when I was using the incline treadmill I had an experience with the custodial member (wearing dark blue shirt, hispanic lady, black long hair in a pony tail). Although she was friendly she was mopping the floors in between the treadmills while in use by people. She spent a couple of minutes cleaning under the machine that I was using since I had the incline maxed- all the way up. She was nice and made conversation that the incline was helping her get a deep cleaning. I decided to get off and she was like "no don't put it down", proceeded to clean. I am pretty sure she could have completed a deep cleaning under the treadmills when they are not in use. This type of distraction could have caused an injury especially on treadmills . Hopefully the workers at this location can be more mindful about this in the future. Thanks for reading my concerns. I will also leave a public review for members and future members to be aware.

First of all I love the amount of equipment they have in the exercise area, and I love the vast…read moreindoor pool. I also love that they have a walking/running trail behind their facility with what is probably a man-made lake. The major thing I wish I could change is that when I first started at a YMCA when I was a kid it was a place for anybody and everybody to do some kind of sport or club. Here they don't have very many activities for teenagers. They do have something that a wonderful man named Josh does every so often that my teenager loves attending.. movie night, dodgeball night, pizza night, laser tag night, and so on. But it's hard when you have a 16-year-old that would like to do say a weekly summer soccer camp or maybe participate in some kind of swimming, but the cut off ages are like.. twelve. One of my kids off to participate in basketball but he's past the age limit to join for a summer camp. Like I said back in my day it didn't matter how old you were.. there was no age limit because they wanted people to be off the Nintendo games, away from the television, and away from any kind of trouble they could cause an inside doing something productive and positive. I think we're really stuck with me the most was three days ago while I was in there I heard a mother trying to sign up her sign for one of the summer sports camps but they told him he was too old to do the soccer one and it looks like it really bummed him out. I mean I know he can't go into a younger age group, but he shouldn't have to NOT be able to participate in a sport he wants to do because they have a age cut off. I feel like maybe if they get a few more people in there too work it maybe a 17-year-old can play soccer in a group with other late teens. And this has nothing to do with the Teen Nights! My daughters and son love that they at least have that!

I love this gym!!! The weight room and machine rooms are always clean and organized. You can view…read morehow many people are currently checked in online, so it's super easy to plan a visit during non-busy times. The pool, sauna, and courts are currently undergoing renovation, but I am so stoked for those to open back up because of how much I enjoy the rest of the gym. Also... my favorite part is that they have several FREE parking lots around the gym, which is a huge win for a downtown spot!

The YMCA is more than a gym. It is a community. And the staff at the Downtown YMCA make everyone…read morefeel welcome. Gyms can often emulate off toxicity or exclusivity, but the staff at the YMCA make sure that is not the case. They take care of the members and the equipment. Constantly seeking new ideas and spaces for engaging members in healthy living. I always feel at home at the YMCA.

Staff was extremely unhelpful. I went over there to swim, and I was told that because the class was…read morescheduled even though there was two people in the pool I was unable to use a lap plane. No one would even attempt to make an exception. The place is nasty, dirty anyway.

I have a membership based out of the Chesapeake peninsula, but when I came here to use my…read moremembership Miss Sandra told me that she couldn't find it in the system. She said that the system was out of date and doesn't always work. She then asked me for the phone number to the YMCA where my account came from so that she could call them, but obviously I don't know what it is. How often does someone call a YMCA and I'm pretty sure it is her job to have those phone numbers herself? Miss Sandra then looked at me as if I was a liar who was just trying to sneak into her facility and didn't want to call for herself. I know for a fact that my membership is valid, because I just got a new tag from a different branch three days prior. Since this incident, I have been to three different YMCAs and my membership has worked at all three with no problems. In fact, I went to a branch in downtown Richmond after I was denied from this location, and the wonderful woman working the front desk helped make sure that my membership would work at all locations within 5 minutes. Not only did this kind woman help me, she did it with a smile on her face. She was happy to help. On the other hand, Miss Sandra was the opposite. She wasn't willing to help or do her job to ensure that I could use the facility, but instead looked at me as if I was lying straight to her face. I really didn't appreciate that as I am sure that nobody does. I didn't bother to argue with her, because frankly I do not care. I am more than happy to visit any other location where the management has an ounce of respect for the people that pay to use these facilities and are happy to do their job. Needless to say, I will not be going back there because of Miss Sandra and simply the fact that there are better YMCAs within a 15 minute drive.

The staff is incredibly friendly and professional! This smaller YMCA is clean and boasts a…read morefriendly atmosphere. A true neighborhood gym where all are welcome.

Great Family environment! Staff always pleasant and has the feel that everyone knows each other…read more The only reason it's lacking the 5th star is because i's small and lacking equipment and of course has no pool. But, this place does have lots of exercise classes and great for a quick workout.

I really love the casual relaxed energy of this place. It seems clean and not overcrowded…read more I love that they have yoga classes. I love that it is spacious inside. I love that there is a pool. I love that there is a second floor that overlooks the first floor. On the second floor... The One TV had grafic murder crime shows on both days I went. I talked to the front desk woman and she didn't want to do anything. I found that disturbing that... crime murders with hots of the dead body were allowed while we are exercising. They need to show movies instead. Both times were around 8 ish? in eve.

I've been a member at this gym for several years. I'm in the middle of a move, family illness and…read moregetting married in June. I had been trying to cancel my membership online as I'm moving out of state but had some trouble. I called a few times as well (I was out of state) and had some trouble. I thought I'll get in and cancel this week, what I did not realize that a 70 dollar maintenance fee was going to be charged on my account the same time I was attempting to cancel. not only did I pay my 60 dollar dues the end of last month, I paid the maintenance fee and will also have to pay membership at the end of the month. I thought they would work with me and maybe waive the end of month fee or the maintenance given my situation and loyalty to them. nope. Nothing. I was made to feel silly for not being aware the maintenance fee was coming and was told I should have read my contract. they absolutely could have given me the benefit of the doubt especially when I hadn't even been in the club in months. The attitude from the lady at the front with light brown and the unwillingness to work with a costumer who has been with them. This is not a place I would ever walk into again or give a dime of my money. I will be contacting corporate, I don't think this is a way to treat people.

I absolutely love this YMCA. I has a welcoming & caring atmosphere. A wonderfully clean place to…read moreworkout and engage with community

Hours are absolutely horrible, they should be 5am to 9pm at least Monday through Friday. 12-4 is a…read morejoke even though it's Sunday. Saturday should be 8-6. They are also lacking in equipment. I will say the staff is very nice.