Beware of Janet! I had two interactions with this person and both were negative. After the second…read moreI immediately asked to cancel my membership. One of the other staff members asked me to wait and to speak with the GM Sasha. Later in the evening I asked to speak to her but she was gone for the day so I asked for another manager, who happened to be Janet! She was eager to have another staff member cancel it for me without even making an attempt to apologize or ask me to reconsider. Before leaving the gym, I asked for Sasha to reach out to me the next day, but when 3:30 pm rolled around I had not heard from her so I called her. She didn't even make an attempt to ask what had happened or why I was so angry that I asked to cancel my membership so quickly. She also knew exactly who I was because she never even asked for my name which means she had gotten the message about reaching out and chose to ignore it. I don't want to bash all the staff as most are very nice and welcoming, but I would have expected more from the club leadership. I would also note that if your considering joining the men's locker room Sauna has not worked for years now and the club leadership doesn't seem to have any plan or intention on fixing it.

I figured since the outside temperatures have been soaring into the 90's, I would give Lauren's…read moreprevious response a check. First, the exercise pool is not adjacent to an exterior wall. Second, if the outside temperature does influence the pool's temperature, then why is it still cold (83 degrees vs 86 degrees)? The shower on the men's side is still closed due to an unsafe and inoperable light fixture. The sauna has been closed for months. And, now the hot tub has an inoperable piece. Maintenance has to be a top priority to keep customers happy. Too many of my swimming buddies are going elsewhere.

ACAC gyms are the bomb.com!…read more So this experience was kind of like going to CineBistro to watch a movie and then going to... a regular movie theatre. Once you go to CineBistro with the in-theatre dinner service, crafty cocktails, and comfy chairs, it ruins your moviegoing experience forever. You become a movie theatre snob, if you will. ACAC has the same effect... specifically the Short Pump location. I became a member about a year ago and ACAC Short Pump has been good to me ever since. The rooftop bar and pool, the floor to ceiling windows, the cafe, the sprawling classrooms! All of it is top of the line. I've always been curious about the Midlothian location, but when you live in the West End, traveling to that area is like going to Timbuktu. However, I happened to have a meeting in good ol' Midlo so I packed a gym bag and used it as an opportunity to ch ch check it out. When I first walked in I noticed how large and in charge the space was. I mean, it really was ginormous. But, it looked more like a giant warehouse with a bunch of machines than a health club, which is what Short Pump looks like. Also- I thought the basketball court inside the space was really cool until folks started playing and it got real loud. Real fast. That would be annoying to me if I'm just minding my business on the treadmill 3-4 days a week and I have to hear shoes squeaking and voices echoing. I digress. The one way that Midlothian beat Short Pump? The pools! They have amazing pools and an outdoor water park. Yes, Short Peezy has the rooftop pool, but these were so much bigger. In this case, bigger does = better. Another area that gave Midlothian major cool points? I left my favorite earrings on the stationary bike and didn't realize it until I was already in the car on my way home. I called the front desk and someone had already turned them in! I went to pick them up today and they were safe and sound in an envelope with my name on them. Thanks, Midlothian!

I have been a member for years and one of my favorite things about ACAC Midlothian has been the…read moregroup water classes, especially when they are in the outdoor pool. Unfortunately the facility's priority is the swim team. From late May through July the outdoor pools are used by the team morning afternoon and evening to accommodate families with different schedules. Even our weekly evening class that uses the deep well has been moved inside so the children who aren't on the swim team can play in the pool. Whenever I have brought this up with management they deny that swim team is their priority and say that we must share the pool. I don't think this is a fair statement since swim team has the pool 8-9 hours a day (not including meets)

I have been a member here since it opened. I have been treated well and enjoy working out here,…read morehowever I agree with others talking about the gym not being cleaned on a regular basis and women's bathroom really smell. I don't know what the cleaning person is doing there all day but it's not cleaning. Please clean the bathrooms and shampoo the carpets in the dressing room area. I can feel sticky buildup grime on my feet when I'm changing. I have learned to clean my own machines when working out. No-one is going to do that for you especially the cleaning staff. Plenty of work out machines and so far the staff has responded to concerns I have had in the past. Please do something about the uncleanliness of the bathroom and dressing areas. This is a health issue.

I posted the photo of the gym rules clearly requiring athletic shoes while lifting weights. I hope…read morethis clears up any confusion with the staff since it's literally posted on the walls

I was a member for over three years and I saw a marked decline in cleanliness and service…read more Especially on the night staff who are always on their phones and talking to friends. When I tried to talk to management about it they were apathetic. I told them I would need to cancel and they didn't care. I left and I am at Crunch fitness right and they are much more customer focused. Don't waste your money at Planet Fitness.

First time at this location. It is by far the cleanest planet fitness I have visited. There are…read moremany machines, and they're spaced out. Sometimes big gyms have a sweat smell, or feel humid despite the fans, but this location didn't have any funky stenches, and I felt cool even after a long workout!

This gym has a little of everything for everyone. Great environment, staff extremely knowledgeable…read moreand helpful. They make you feel like family and the community that the gym has is very supportive and motivating. Always a pleasure.

This gym is pretty good, not going to lie. But the reason I give it 3 stars only is because they…read moremade the corporate decision to close at 9:00pm (restricted hours) every day post pandemic. Some days they even close at 8:00pm, or on more outrageous days 5:00pm! Not only this, but they have decided to charge more than other places and more than when they were working under normal hours of operation. This is a problem because you are paying more while receiving less time to work out. Imagine, an individual who works normal hours, goes home and makes dinner, relaxes a little bit, and then wants to hit the gym, cannot because of the sole fact that the establishment is already closed for business at 9:00pm sharp (if you're lucky). All these factors make this gym lose stars in my opinion, and may even force me to switch gyms because I simply cannot find the time work out at YouFit on Midlothian Turnpike. Have a nice day.

Spent at least 20 mins today with a new employee trying to figure out how to use the system. She…read morewouldn't let me do a trial membership because I'm not a local. But somehow, it was ok to sign me up for a full membership which she was trying to sell me (without a trial). Why would I sign up without a trial? So we tried to either upgrade my partner's membership to allow guests, or get me a paid guest pass. She spent most of the time calling and texting her manager about how to do steps on the computer to any of these steps. We eventually had to pay for a guest pass. When we finally got in: Gym is dirty Locker room is dirty No locks on lockers Equipment seats are shaky / unstable Not a lot of variety in machines. Only one targeting glutes! This experience easily convinced my partner to cancel and change gyms.

I joined Crunch for the closest thing to CrossFit I could find, which is their HIIT program. I am…read morewell versed in CrossFit, but it is cost prohibitive in this area, so HIIT, being a form of CrossFit, was the next best thing. I took 3 HIIT classes for free before joining the gym. The $9.99 per month membership does not include the classes so I signed up for the top tier at $29.99 a month. Definitely doable. Sadly though, the early morning and Friday HIIT classes were cancelled almost immediately after I joined, due to lack of participation. Lucky for me, my work schedule allows me to take the classes at 930am M-T. They also offer them at 6p. Carolyn is the HIIT trainer on the weekdays. I like her style, she's bubbly and motivational and I usually work up a good sweat. I've taken Traci's class on Saturdays, which is very intense. The HIIT zone has all the stuff...Pylo boxes, Battle Ropes, Pull Downs, Bar Jack, Slam Balls, Medicine Balls, etc. Crunch offers spin classes as well as several others. Aerobics, Zumba, All Out Athlete, Chisel, to name a few. I did a couple with Ruth and they were brutal, in a great way. I think the gym has every piece of work out equipment one could ever want, EXCEPT for the Smith Machine, which I really like if I'm lifting because I simply feel safer. The ONLY reason I'm giving Crunch 4 stars instead of 5 is that one day I asked for help understanding a machine and I was kind of brushed off. My fault for not being a little more assertive, being that I pay to play there, Because I came in for the classes and didn't ask for more, that's where I'm at. I'll work it out. All in all, I am enjoying Crunch and the HIIT Zone, even on days when I can't show up for class.

Public warning…read more... DO NOT trust this business, they use shady and deceptive billing practices. Personal training is impossible to cancel, and when you complete your contract, they will continue to bill you. If you need further proof, go to the better business bureau website - ALL Fs. Read the reviews, go to Google, you can find numerous complaints about their deceptive and illegal practices.

Great gym! I love the variety in workouts, class time options, and easy-to-use app for scheduling &…read moretracking workout data. The coaches and staff are also wonderful! Would definitely recommend signing up for a membership!

Amazing staff! This is a great community of people that make working out fun and easy.read more

After moving to he area. wanted to get in better shape and get stronger. Oxygen and Iron studio…read morewas the best choice. You can take a small group session or go with undividual be on one training. Linda really takes the time to listen to you. Her training sessions are pushing you but only to what's best for you at that time. I feel great when I ginish a session. I love that I feel better and stronger in general.

I've been changing my lifestyle with O&I for over 3 years now and I am not the person I was when I…read morestarted. The main thing I needed was accountability. With in studio workouts, online information and videos, emails, phone calls, etc., there is definitely the accountability I needed. Even through the group sessions, you feel like you are getting personalized instruction. Now with the Coronavirus shutdown, Linda and her team have gone above and beyond what we could have ever expected. The online Zoom workouts literally saved my sanity. As a retired person, going to the studio five days a week made sure I left the house (can you say, introvert?). Thank you, Linda Alexander, Mandi Love, and Karen Worthy Byrd for keeping us healthy during these very trying times. Love you guys.