First Thai massage and boy was it an experience. The room is nice temperature and the therapist are…read moreopen to what they see wrong within your body to adjust how they will continue the session. Don't judge it by the outside, must try

My husband and I have been coming to TUY for years. Best massage in CLT when you want to leave…read morefeeling better than you came! Staff is always welcoming and pleasant. Don't let the location steer you away from this hidden gem!

A co-worker had stopped by Shanghai and experienced the flower scented foot bath. I had to try it…read more So...my visit started with the foot bath....but while I was there....I had to try the massage special. Goodness, I have never been stretched so well from head to toe. After the 1 hour deep tissue, sports massage, the therapist convinced me that a swedish massage would help me relax more....and get a good night's rest. Hey....with the special....I could not resist another hour. So another therapist provided a soothing and relaxing swedish massage. I am returning soon....for a Thai massage. It is a very nice and clean location that is easily accessible.

I usually get a Swedish, Deep Tissue, or Thai massage and the Thai massage that I received here was…read morea VERY quality one. No frills, Authentic, and not Pretentious. All of my pressure points were found and handled very well. Im coming back again for a facial and another body massage!!

Update: This business reached out and really cares about their customer's experiences. The manager…read moreexplained the situation and went above and beyond to correct the mishaps I experienced. I really appreciate this, as most businesses do not follow up with their customers/genuinely care about their experiences. Karen did an outstanding job with her massage, knowledge of the human anatomy, pressure points, etc.

Not the best experience...she comes out eating corn and chewing as she talks to me; she answered…read morethe phone a few times during my massage; she left the room for about 10 mins to deal with another client then shortens my session 5 mins! Then she was upset over the tip, demanded more. Honestly, she's lucky I gave her a tip. I'm never going back, she was vey unprofessional and I wasted my time and money! I would not recommend this place, you're better off going to a Massage Envy kind of establishment.

After buying two 90 min massages plus add ons (on groupon) I booked and received a lovely massage…read morefrom Jackie. I reached out a week or two later to book the next, and was told Jackie was no longer there and I needed to wait to be reached out to because they weren't sure who was doing the Groupons. It's been 8 months now of me reaching out every few weeks and never being offered a time or therapist. No one reaches out after promising to, and no one will answer about a refund. When I do get an answer it is vague requests for patience and promises to reach out that never happen. My trauma therapist recommended this business to me and I'm so disappointed at their lack of care.

very relaxing and peaceful, professional yet relatable and I'd definitely use their service again.read more

Can't remember her name I just recall she drove a red Corvette, she spoke great English and she had…read morea magic hands. I went in on a Sunday, with a kink in my neck that lasted all week, within 20 minutes she got it out and got me standing up straight feeling like I was 21 again. I hope to see the same masseuse in there again, she said she normally doesn't work there full-time and occasionally, but if I see her there, or I told her to let me know when she's working to reach out and I'll gladly come back and see her. Fantastic massage

Not open. Could not find at the location shown! Drove around in parking lot of address several…read moretimes but did not find.

Annette and Michelle are both amazing. Such a great massage every time i go. Never disappointed.read more

The person that I had the displeasure to deal with was Annette Thompson. A very unprofessional and…read moreunpleasant person. There was a problem with my groupon and it had her contact information, not the correct business. She had everything explained to her and still called and texted continuously. She was unbelievably nasty. She should not be allowed to interact with people.

PLEASE BE CAREFUL OF YOUR SAFETY AS THIS COMPANY WILL NOT! ABSOLUTE WORST EXPERIENCE OF MY LIFE…read moreESPECIALLY FOR WOMEN (disclaimer: sexual harassment was involved) Therapist arrived at my home on 02/04/2022 as this was offered as a mobile service through a third party company. As he enters, he continuously made sexual advances at me, offering oral sex, making inappropriate comments about my vagina, using a pillow case to cover my eyes as a way to "relax" me, promoting his personal business as "convenience" because he offers sensual massages and lower prices, he also advised "if i wasn't satisfied with my partner to let him know in 30 days so he could return and give me a sample" hinting at oral sex and used my personal mobile number to remind me of this disgusting advance. I was truly violated in my own home at the expense of my health benefits for a therapeutic service. I reached out to the company to see if there was any rectification to this situation and was given an "I'm sorry, we will send it to corporate" with nothing further. I later found out its because this company has no staff rather they hire independent contractors that they know nothing about while offering a "safe and convenient" service. Keep in mind I used health benefits for this service just to be violated in my own home. Very disgusting and I will be raising this issue further through NC Board.

Great experience! We had the couples massage. Both AT and Beck did a fantastic job! We will do this…read moreagain!

I scheduled a 120 minutes custom massage. As I entered the room, I smelled burnt…read morerubber/electric/bread. I asked if there was a restaurant nearby where the smell could be coming in. I was told there was a domino's pizza next door. I changed and laid on the bed. The smell intensified. After a few minutes, the masseuse stopped to remove the crock pot that warms up the stones. The smell was the crock pot burning. The masseuse then asked if I wanted an essential oil to diffuse the smell. The masseuse opened the essential oil. I should have asked for a different room as I am sensitive to smells, but I didn't. The smell was alarming and concerning. The massage itself was nice. The masseuse was a very nice woman. Since I booked custom massage through ClassPass, I wasn't asked what customization I wanted.

Let's set the scene: You wake up the morning of a work and travel day with a horrendous crick in…read moreyour neck. You go to work for the morning, drive an hour to the airport, and then sit in the most perfect posture possible to not cause further pain for, not one, but two delayed flights. When I tell you that Dylan and Balance Massage saved my entire trip, I mean it wholeheartedly. My sister was so glad to see Dylan had availability to save my shoulder and neck, because she is fully aware of how I get when I have muscle pains. I booked a 90 minute hot stone massage, and Dylan put in WORK for all 90 minutes. As an avid massage enjoyer (I have held memberships with different massage therapy companies for the past 5 years), I truly believe this was the best massage I've ever had. I mentioned to Dylan that I get massages every month and that I would definitely need the deepest tissue massage possible - he delivered from the first minute to the last. Especially with 90 minute massages, therapists need to take a break from the deep tissue and work on hands and feet and other more gentle spots. But Dylan understood that I needed my neck and shoulder to be normal again and mostly focused on my problem areas for the entire 90 minutes. I wish this was my primary massage spot, but I will absolutely be returning the next time I visit Fort Mill!