Ben (I think it was him?) was fast, knowledgeable, and his personality exudes integrity and not the…read moretypical salesman vibe I often get as a young car-naive woman from auto shops. He not only fixed my problem quickly and at a reasonable price, but showed concern and gave recommendations for another issue he found. Thanks Ben's!

Ben's is an asset to Cleveland and the body shop industry. I would definitely recommend Ben's for…read moreany autobody repair work. I was towed to Ben's on a AAA recommendation and was impressed. A warm family business, Ben's provides one of the best customer service experiences in Cleveland. I must have visited the shop at least three times during the repair and each time I was given a thorough update on my Lexus in addition to the updates available online. Ben could tell I was very worried about gaps, paint color and the custom pin stripe matching up. Much to my surprise, based on experiences with other cars and body shops, the color matched up perfectly, the gaps look factory and the pinstripe was pretty much spot on.

Many of us have difficulty trusting mechanics, for good reason...as far too many of them really…read more"take you for a ride" on the co$t. (See what I did there? ) However, I'm here to tell you, as a customer of Shaker Quality Auto for several years, these guys are legit and they're the real deal! They've been around for many years and are a trusted staple in the community and for good reason! They're down to earth, friendly, and honest. I trust them and their work. Added bonus is the beautiful, friendly dog always there to greet your arrival. Rob, Matthew, Cindy, Bill and the gang are a great crew and I highly recommend them to anyone!

Women!!! DON'T GO THERE by yourself or you will be taken advantage of money wise. Long story short…read moreI went there because my key was not turning in my ignition. They told me it would cost $868!! I went to the dealership on Monday and their price was $625 at Ken Ganley dealership!!! Wow!!!! And that's at a dealership!!! That's $243 What a difference. I got receipts!! I ended up calling Rob back with the news and he said it was a dealer part so he had to get it from the dealer. I said at that much more of a mark up? Then I asked him how could he sleep with himself at night knowing that he's taking advantage of people charging soooooo much more!! And I told him God Bless Him. DO NOT TAKE your vehicle to SHAKER QUALITY AUTO!!! You're better off going to the dealer.

I have had my vehicle at this dealership for over 7 months, and it is still not fixed…read more Communication has been extremely poor from the beginning. The front desk employee is unable to provide any updates, answers, or assistance regarding the status of my vehicle and appears to have no knowledge of what is happening in the shop. The owner is never available and has been impossible to reach despite multiple attempts. I was forced to pay $9,000, even though no work had been completed at the time of payment. I was also told that a lien would be placed on my vehicle if I did not pay, which left me with no option. As of today, no meaningful progress has been made on my vehicle. This experience has been frustrating, stressful, and completely unacceptable. I would strongly caution anyone considering doing business here to think twice and get everything in writing. Wish I could give them zero stars!

Needed some repairs on my car and had an overall pleasant experience. I was initially greeted by…read moreDenise, who did a walk-around inspection of the vehicle with me and provided a quote and timeline for my repairs. She secured an appointment time during which I could drop the car off and informed me they would call when the car was ready. Although, they don't provide rental cars themselves, I was able to get a rental car at the nearby Enterprise. When I got the call that my car was ready, I took a look at the car, which was looked good as new! The only thing they weren't able to replace was the clear car door edge guard on the door that needed repairing, but that was a minor detail in the grand scheme of things. My car otherwise looked perfect! The quote and the price I ended up paying was the same, which was great. It was an easy transaction process, and I appreciated the professionalism and transparency of Denise and staff at Motorcars Collision.

They took excellent care of me and my car. I highly recommend this place. I've had multiple…read morerepairs done. Never had a problem with any of them.

I have been coming here for years! I was referred on my family members and work colleagues for over…read more40 years! The work is exceptional! The job is always done right and the price is always affordable. It is one of the oldest and most reputable body shops in the City of Cleveland and suburbs. There's a great reason for that! Rex Auto Body is the best!

Grateful for Rex Body and Fender Repair; they are skilled and capable in their craft. They are the…read moreonly place we have gone in the 48 years we've been in the neighborhood and I highly recommend them.

My car was in accident is why I called my insurance company who gave my a list of repair shops. I…read morechoose caliber collisions in South. My car was in the shop for 30day it was finally ready on the 32 day my insurance company only covered 30days. I working with Lee at caliber Lee kept telling me the wrong fender my car was ordered which made me keep the rental 32 days which I was 2 days over my limited to keep the rental I was given the impression from Lee at caliber he would get the insurance company to cover the 2days extra days I tried calling Lee st caliber he made me think he could get me the extra 2days but wasn't the case I had to pay out of pocket for the 2 extra days ..Lee was supposed to call and let me know if he could make thst happen unfortunately thst was not the case. I didn't get a call from Lee at caliber I decided to go to caliber to see if my car was ready I did i tried calling Lee at caliber before going over to caliber they kept telling me Lee would call me back that he was at lunch it was after 2pm and I didn't get a call from Lee so after taking the rental back I decided to go to caliber to see if my car was ready. It was but I didn't get a call from lee at caliber to let me know..i just went on my own hoping it was ready. If I hadn't went to caliber that Friday I would have had to wait until Monday because they are closed on the weekend..i asked why didn't I get a call from him explaining he couldn't get my insurance company to cover the extra 2 days or could caliber reimbursement Lee advised caliber doesn't reimburse Lee said that was stated in the agreement thst i signed for them to do the work. That wasn't brought to my attention when I signed the release for them to work on my car. I wished Lee at caliber had been up front with me instead of gaslighting me that l He could get my insurance to cover the extra 2 days..Lee kept insisting he could get the insurance company to give me the 2 extra days over my limit. So I had to pay for those 2 extra days out of my own pocket..I'm a retiree and funds or limited I had to borrow the extra money to pay for the extra 2days..I'm this review to warn anyone who does business with caliber that they don't have the power to make my insurance company to pay for the 2 extra days over the limit that is stated in my policy .

We had a little bad luck recently with our vehicles - right after we had one repaired we had to…read morehave another one repaired - from start to finish for both vehicles the folks at Caliber Collision communicated .. communicated .. communicated .. they handled both estimates quickly and also both insurance claims with ease .. both vehicles were returned to us in clean condition .. based on our experience thus far (although not anticipating any issues w/the actual repairs) we would highly recommend and .. ugh .. would return if necessary for any body work repairs