Needed warranty repair on a system they installed. They had someone come out then forgot about me…read morefor a year. When they sent someone new out they told me I needed a new compressor but couldn't get the warranty unit. More than happy to sell me a new compressor for $5,000. When I said no, they decided they could repair the old unit. One year later (and $1,700) they "fixed" it. Except they didn't. Stopped working a week later. Went to another vendor and got a great replacement system.

This business is absolutely fantastic! When we call they respond in a very timely manner. We called…read moreas our carbon monoxide detector kept going off. They came out and took the time to find the problem which was our water heater, it had nothing to do with furnace. They advised what we should do and kept in touch while we dealt with getting that replaced, which was a horrible experience. From the person that answers the phone, to the techs, to the manager, they are a top notch company!

Right in the middle of a heat wave and my parents' heat pump stops. We called around to a few…read moreplaces. Most could only service the unit 2-3 days out. It was 100+ degrees every day, so we needed someone fast. Lucky for us, we called Focus. They are a local company and were able to come over after hours for an additional fee. Within 2 hours, John was working on the heat pump. Not only was he a pleasant man to deal with, he was knowledgeable, showed me exactly what was wrong and what he was doing, and he did so quickly and efficiently. The office staff was great, too. I can't rave enough about this company.

I hired Focus Heating and Cooling to install my system. Their installation later caused water…read moredamage to my garage ceiling when the drain was not properly secured. Focus acknowledged that the damage was their responsibility. I have now waited more than a year for them to make the repairs. During that time, I even offered a simple resolution: repair and retape the damaged joints, paint the affected area, and let's move on. That didn't happen. Instead, I received cookies and a letter of apology. Cookies don't repair a damaged ceiling. What I wanted was simple: send a technician to inspect the cooling system as I was told would happen, and send someone qualified to repair the damage caused by the installation. If you're charging me $20 a month for services, then provide the services I'm paying for. At this point, my previous offer to simply retape the damaged joints is off the table. I want the full extent of the water damage properly evaluated and repaired, including damaged sheetrock and insulation and an inspection for any moisture or mold issues that may have developed after sitting this long. Focus has had more than a year to resolve this. And to other homeowners: don't make the mistake I made by being patient and giving a contractor seemingly endless time to make something right. Oregon has deadlines for pursuing contractor complaints. Document everything, keep your emails and photographs, and contact the Oregon Construction Contractors Board promptly if a contractor damages your property and doesn't resolve it. I gave Focus Heating and Cooling plenty of time and an easy opportunity to make this right. I didn't need cookies. I needed them to fix what they damaged. Here's a T-shirt slogan for you: Front: COOKIES DON'T REPAIR DRYWALL. Back: Focus on the problem

Excellent, prompt, efficient and friendly service. The Dad provided excellent services for my gas…read morefurnace years ago. He figured out what the problem was when others could not. He checked for recalls on his own and got it covered. This time the son came out and gave me a reasonable estimate on a mini-split. The appointment was made, the technicians came out and installed it without a hitch. The son even came out to make sure everything went well. The office people people were friendly and accommodating. Thanks to all of you.

This was my personal experience. We chose Stephens heating because of it's high ratings. We…read moreinstalled 4 units in June 2022 at the cost of 10k and almost immediately the 3 out of 4 rattle when turned on. We contacted them right away and the person on the phone was friendly enough, but they are incredibly slow as it's over a year and multiple visits before we went to a different company to get it fixed.

Highly recommend Hendrix, Sean there rep. is fantastic, honest and thoughtful and James our service…read moretech was great to! very accommodating and quality work. Don't give it a second thought use them and be happy. Scott C. Newport, Oregon

Hendrix heating is terrible! Do not work with them if you…read morecomplain or give a bad review they will not honor their warrant! save yourself the trouble and hire someone else

They are the BEST!! This is the SECOND MINI-Split they have installed for my 90 year old house. It…read morevirtually had No Heating/Air Conditioning in it when we bought it 3 yrs ago. They were efficient, cleaned up all refuse after install, congenial, and COSTS ABOUT $6000.00 LESS than 3 other estimates!!! Try them, like them, and they ANSWER their Phone.

Chris is very knowledgeable and can get the job done fast! He was able to get my New Mini-Split up…read moreand running quickly after my failed attempt to install it! He repaired the copper tubing and then completed the installation. It was running and heating my shop before he left! He is for sure my next call when I have any HVAC repairs or servicing!

We called Chris to come give our mom an estimate for a new furnace, he was there the same day,…read moreOrdered furnace on Monday, put in onTuesday. Very friendly and knowledgeable people. He went the extra mile for our mom with a couple little extras. We will be calling Chris for all our family HVAC needs.

Excellent customer service by phone and in person. When in need of assistance I am very glad I know…read morewhere to get quick and thorough help.

Installed a Carrier mini split 3 zones ... Not the cheapest Not the most expensive ... But Great…read morecustomer service an Extremely professional ... certainly refreshing to have a company and everyone who works with them treating the customer like they matter ... Highly recommend ! Left everything clean and have great great guys installing ... Thank You ! All the Best to the Best guys !!

fast service ,good price electrical problem found and fixed quickly , would definitely use againread more

I can't say enough good things about Holden Electric! We needed new lighting in our great room,…read more(since the living area was so dark) and the kitchen fixtures were not attractive. Anthony and his crew were out and gave us the lighting we needed. Becky designed the ceiling fixture placement, and we could not be happier. Dimmer switches fixed the bedroom lighting problem, so we did not have to get a new one, and the kitchen lights are set to the areas we needed. They estimated 2 days, but Anthony and co. finished in 1. Excellent in set up, execution and cleanup of the job. Highly recommend.