I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

Very helpful, knowledgable staff here. Has that small town hospitality!read more

I stopped by to pick up some supplies to paint my place and could not have been more impressed. The…read morestore was spotless and the staff could not have been more pleasant and helpful. In particular, the girl working the paint section of the store was very knowledgeable and was more than happy to answer any questions I had about paint, primer and best painting practices. I'm a thorough amateur at this, so all of the assistance she provided was invaluable. I found the prices to be a bit higher than Lowe's/Home Depot but to me the service more than made up for the couple dollars I would have saved. I will be back.

Your tech, Tom Sully, who serviced our boiler today, was extremely helpful and professional. He let…read moreus know when he was head our way, he was very polite and engaging, and he took a lot of time after the service to answer our questions and explain the issues with the furnace and what he did to fix them. He explained to us how our steam radiators work and helped troubleshoot 2 radiators that weren't working and got them working correctly. He even answered some other heating and A/C and basic plumbing questions we had which was very much appreciated. Tom was really great and you are lucky to have him on the Palmer team. Thanks! Tom & Noelle Milam

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

This company is the best! I have had 2 Service calls and a Service to winterize, the staff is…read morefriendly, educates you on any issues (even shows you how to change your filters properly) and very professional. Shout out to Jake, Nolan and Max!

10/17/25: If you value honesty, integrity, and…read moreprofessionalism; DO NOT (I repeat DO NOT) use this company! Both of the technicians who came out to assist with the issue we had with our heating system were GREAT, but because of a silly mistake made by the first tech (he didn't flip the emergency shut off switch back up before he left) the company is attempting to charge us $150 for the second tech to come out and flip the switch. When I emailed the GM, Karl, to politely request that this fee be waived he responded that he wasn't sure what actually happened between the time the tech left on Saturday night (close to 7pm) to when I called again on Wednesday (around 2:30pm) but that everything was working fine. He also claimed that the time between tech visits was 6 days...that math isn't mathing...it was about 3.5 days! I am a new customer to the company and THIS is the first impression that I am receiving. Karl thinks that I should be grateful that a tech came out on Saturday. Don't get me wrong, I'm happy that someone was able to come out and I explained that I was happy to pay the service charge for that visit, but I do not believe that I should be charged for the initial tech's negligence in flipping a switch. I'm a pretty laid back person, but when I'm insulted for not using their techs for an installation and disrespected for voicing a concern and opinion, I will no longer be giving your company any additional business. They have officially lost another customer...within less than a year.

Very pleased with both the sales and install process for my new Harman Allure pellet stove. I was…read moreshopping around and ended up in Fallon's showroom. Cody was helpful in a no-pressure way. He came out to my house to build the quote and was professional and had great recommendations. The install crew (apologies, I forgot names) was absolutely fantastic. Polite, professional, and did an excellent job with the install. Thanks!

Where do I begin, I would like to think my husband and I are pretty understanding and patient…read more However, our experience was less than most. First we went to show room, picked out our stove. We ordered a Red Vermont Casting Stardance. Mind you we paid $800 more for red. Not problem. We were given an install date in which we were simultaneously trying to coordinate propane install. Then our date change, no big deal. Then the install date changed again. It was now scheduled for Columbus day. Which I had my doubts. I purposely had my husband call the week prior to be sure they were still coming on a holiday day to install the stove. Oh yes they told us, we will be there. So we told propane guy it was a go. Welp Friday afternoon we get a call..... guess what? They aren't coming on Monday. We ONCE again tried to remain patient and we got yet another install date. Very deflating!. But wait, there's more..... they actually arrived on our 4th install date. Stove comes off the truck and its BLACK not RED!!! How disappointing!! So, at this point I want to tell this place to go screw. But, I was once again convinced that they would try to make it right and comp the Red. So another month later, after red was rushed and we were told we were a priority they finally showed up with a Red stove to install. Please take your time, look at the pictures of my ceiling! I want you to get a good look at what $7,000 dollars gets you with an install. I dont want these people anywhere near my house again. We had a horrible experience. ​​

I had an emergency because my Viessmann boiler died. After discussing my emergency with Ryan…read moreJackson of DF Richard Energy, he assured me they would try and get out to see what the problem was. Bottom line is that they resolved the issue with my Viessmann boiler and will gain another customer this spring when they start adding new customers again.

I just switched from my old company my first appointment went well. The team was here today to…read moreswitch the propane tanks they did an excellent job and cleaned up the old propane lines originally done by my old company. I am very pleased, they answer the phone, do what they say they are going to do and have a great attitude. I give them a high recommendation.

I like this company! When you call their office, you always…read moreget thru very quickly to a live person. The people at the office (such as Tara) are always friendly and helpful. We have both gas and oil accounts with them. The pricing is good, and they have good prebuy options. Our fuel deliveries have been dependable. We have a service contract with them for repairs and cleanings. We've found that they are very good about making sure our furnace is in top shape. I like that the technician they send to our house is always the same guy. You get to know him, and he gets to know you and your heating equipment. We've had accounts with many other oil/gas companies over the years, and we found that this company is one of the best. They've treated us well, and that's why we'll continue to stick with them.

very unhappy with this company. my propane was leaking. they came out and fixed the leak. 5 days…read morelater it was still leaking. they sent same guy back that did shoddy work to fix his bad workmanship. they wanted to charge me for him fixing his work. I spoke to their customer service, their billing, and manager in service. they all assured me I wouldn't be charged. well, what you know. they charged my credit card. scratching my head how all 3 people ignored not charging me, or were they hoping I wouldn't look at my credit card bill.

Great customer service. Really appreciate the next day delivery!…read more ....

Good service at a fair price. Have been a customer for many years…read more Always treated with respect when I call