Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

Not trust worthy , have delivery truck come to house when not ordered and try and say we were on…read moreauto fill up, I'm no

I had some service problems with my furnace; however, I found the service manager very…read moreaccommodating in solving the issues. They stand behind their reputation and corrected the issues. With the purchase of a new oil fired hot water heater, the office staff worked with me to set up payments. I wasn't billed for the installation until everything was fine tuned.

I had just gotten home from the hospital & called to make sure I had enough oil. My driver went…read moreabove & beyond to make sure my tank was full. With winter being as it's been, never so scared to be cold with an empty tank. I know Midway has me covered. Switched to Midway from another company who can not compare customer service wise. So glad I made the decision to change.

I can't stress enough how amazing this company is! They have the best customer service and they are…read moreVERY quick when you order oil! I ran out of fuel on New Years Eve in 2017 during a very cold stretch of weather and called them, they were at my house first thing in the morning on New Years Day. I just ran out of fuel again on a Friday night, the office is closed on the weekend, but I called as a "just in case", again, a truck was at my house within hours. When choosing something as important as your home heating provider, never settle for less than the fantastic service and prices that Midway offers.

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

Very helpful, knowledgable staff here. Has that small town hospitality!read more

I stopped by to pick up some supplies to paint my place and could not have been more impressed. The…read morestore was spotless and the staff could not have been more pleasant and helpful. In particular, the girl working the paint section of the store was very knowledgeable and was more than happy to answer any questions I had about paint, primer and best painting practices. I'm a thorough amateur at this, so all of the assistance she provided was invaluable. I found the prices to be a bit higher than Lowe's/Home Depot but to me the service more than made up for the couple dollars I would have saved. I will be back.

I mainly buy pellets for winter I like them because their…read moreprices are reasonable, and they don't mind if you need to break up a pellet. other yards complain and are impatient - kind of like they are put out to do business with home owners

You tell me if I'm just waisting my time . I went to the store to rent a trailer . That was one…read morenight . The second night I came in . The store clerks couldn't figure out how to actually rent the trailer . Apparently the store manager did not do somthing to be able to rent the trailer . He had to call a corporate office . I was patient said I would be back the next night after work . On my way there for the third night I called them . Asked if everything was all set . They told me to come down . Got there passed the clerk said I have to use rest room . I came back the clerk was in the middle of renting the trailer not ME . Tractor supply at least Seabrook NH , has a lot of employment issues . All the way from the store clerks to the new manager . Which I have seen more than the fingers on my hand . Do your self a favor unless you don need any help in the store STAY AWAY . It will only leave you angry and frustrated

Great people and a great help on used equipment. Greg and Bobbo really know their stuff.read more

This company is the best! I have had 2 Service calls and a Service to winterize, the staff is…read morefriendly, educates you on any issues (even shows you how to change your filters properly) and very professional. Shout out to Jake, Nolan and Max!

10/17/25: If you value honesty, integrity, and…read moreprofessionalism; DO NOT (I repeat DO NOT) use this company! Both of the technicians who came out to assist with the issue we had with our heating system were GREAT, but because of a silly mistake made by the first tech (he didn't flip the emergency shut off switch back up before he left) the company is attempting to charge us $150 for the second tech to come out and flip the switch. When I emailed the GM, Karl, to politely request that this fee be waived he responded that he wasn't sure what actually happened between the time the tech left on Saturday night (close to 7pm) to when I called again on Wednesday (around 2:30pm) but that everything was working fine. He also claimed that the time between tech visits was 6 days...that math isn't mathing...it was about 3.5 days! I am a new customer to the company and THIS is the first impression that I am receiving. Karl thinks that I should be grateful that a tech came out on Saturday. Don't get me wrong, I'm happy that someone was able to come out and I explained that I was happy to pay the service charge for that visit, but I do not believe that I should be charged for the initial tech's negligence in flipping a switch. I'm a pretty laid back person, but when I'm insulted for not using their techs for an installation and disrespected for voicing a concern and opinion, I will no longer be giving your company any additional business. They have officially lost another customer...within less than a year.

Brick and mortar. Shop local. Support small business. Sounds reasonable to me so instead of…read moreordering what I needed on-line, I waited untill after the Holliday and cycled over to Kelly's, the only hardware store that we have left in this town. I walked in and saw that both people stationed at the front of the store to greet and assist customers were both on their phones. I went to look for my item and couldn't find it. I went back to seek help but they were both on their phones. I went back and seared through other isles and departments. Nothing. I went back to the front of the store to ask for help. They were still both in their phones. So I left. Jeff Bezose is goig to have it in my hands tomorrow. I would already have it but i foolishly chose to shop local.

At Kelly's you are consistently met by a group of men gabbing and slow to help. Most have generally…read morebad attitudes and are even sometimes rude. And if you ever have to return an item you are met with resistance and distain. This attitude has been consistent for years and though people come and go this treatment remains. Poor customer service must come from the top down.

terrible customer service - called three times for propane - they still did not show- even when…read moremarked urgent due to VERY low tank Also customer service line rarely answers

horrible experience all around. Bad communication inside the company and to the customers. Waits…read moretill your just about out on propane then never shows up for the delivery days until there closed for the weekend and make you require an emergency delivery at a higher cost then will show up. Would not recommend to anyone.