Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

Place is a joke. Website says they are open until 8. But that's for sales only. Lady made a point…read moreto open the door and 5:01 and tell me they can't help me with parts because they are closed at 5. Happy to sell you a camper until 8 but won't help with anything else. Bunch of classic cars inside but no campers. Must have turned into owners play place with shitty employees. Glad I spent 35k here.... Go anywhere else but here.

I bought a 2017 5th Wheel from American RV. A few things happen to the trailer and I drive 3 hours…read moreone way to take it back to American RV (service) in March 2018. A seam by the kingpin separated on our drive home, 2 of the slides were leaking water, the latches on 1 of the outside storage doors were sticking, the tv wasn't working and the automatic leveler wouldn't turn on. They actually fixed it a lot faster then I thought, about 1 week. But when we got there to pick it up, the automatic leveler still wasn't working and it had to be jumped. A week later, while we're on vacation, 1 of the slides that were fixed is still leaking water, the USB outlet quit working, 1 of the outlets in the bedroom was dangling from the ceiling and worst of all the same slide that was leaking tore a hole in my floor and there was a huge bubble in the wall behind the couch. Now, this is where all the drama begins!!!! I take it back to American RV (ANOTHER 6 HOUR DRIVE) to have them fix it in April 2018....I just picked it up yesterday JUNE 26, 2018 AND THEY DID NOTHING, THEY'VE HAD MY TRAILER FOR 2.5 MONTHS!!!! This whole time HOWARD in service kept telling me that Winnebago was holding up the repairs, all the parts were on back order, they wanted a labor estimate with the part estimate....REALLY?? Why wasn't labor included to begin with????? Anyways, I call Winnebago and ask them what the problem is and come to find out, they don't even have a work order or a warranty repair request on file from American RV. They have nothing. So now Winnebago is trying to find out what's going on. The same day I speak to Winnebago, the dingbat HOWARD calls me to give me an update. An update on nothing. He says they're still waiting and nothing new has happened. So I advise him of what Winnebago told me...they don't have a work order...Howard obviously becomes quiet and says, let me find out what's going on and I'll call you back...that was June 3, 2018, and I haven't heard from him since. He refused to call me back, he refused to talk to me, he even refused to talk to Winnebago...when Winnebago's customer service called Howard yesterday June 26 to see if the trailer was in 1 piece so I could pick it up...Howard was rude and nasty to him. He asked him why was he calling him and he would only speak to me about my trailer and that he would call me directly!!! REALLY??? The idiot won't even speak to me...and needless to say, he never called me. So I called Howard to tell him I was coming to pick up my trailer, of course, he didn't answer the phone, I spoke to someone else and asked him to pull my trailer out cause I would be there today to pick it up. I called back around 5pm because I had a feeling that (maybe) it wasn't moved. The receptionist told us Howard said "You already spoke to someone and they said it would be out there", pretty nasty yet again. This idiot is unprofessional, incompetent and rude...I can't believe this guy still has a job or that his employer tolerates his behavior...especially the way he was nasty and unprofessional with Winnebago. It's obvious I slipped through the cracks and this guy dropped the ball. Even Winnebago said they gave him numerous chances to redeem himself and he NEVER did. And you have this clown in service???? What a joke. American RV Service is the worst business I've ever dealt with. I think everyone is still disgruntled because Camping World bought out their crappy business. If you don't believe me, buy your RV from them, and make sure you take it in for service...you'll find out how horrible they are.

I needed my camper repaired and after dropping the unit off and then waiting for over a month the…read moreservice person, Dave, called me and asked if they had authorization to do the job. AUTHORIZATION!, NOW YOU ASK ME!!!! Then after attempting to straighten that out and having to get my claims adjuster involved for a second time, these dimwits then decided that nothing would be done until I had paid them thousands of dollars up front. Granted I had already been paid for the repair by the insurance company and had the money ready but they waited an additional MONTH! before telling me this!!! I have had nothing but poor service from this place. It was the last straw and I picked up the unit, untouched, unrepaired and waiting to see if they were going to attempt to charge me for storage. Luck for them they didn't as I was prepared to do battle over this ridiculous waste of time and effort. If the new owner, from what I am told, the old owners son, wants to run this business into the ground then he sure has one heck of a business model to do it! This place is pathetic! From the time I initially walked into the door until I drove out the gate with my unrepaired camper I was astounded with the stupidity, and lack of customer service. At one point during the long duration of storage at American RV the sales person actually tried to get me to trade in my camper so that I could then go into hock with them for a new one! What an a$$hole! I wouldn't recommend this place to anyone!!! You have seriously made it to my sh*t list and I will be posting this everywhere!

Thank you Camping World of Grand Rapids, MI! We visited on the busiest weekend of the year -…read moreMemorial Day Weekend. We had an idea of what we were looking for, but needed expert guidance. Jon, our sales rep, was incredibly patient, knowledgeable, flexible and took his time taking us to see every model we needed to make an educated decision on our RV. Collin and Josh in the finance department assisted us through the process, and helped us with our credit union, closing, and were so wonderful to work with. The service team was stellar, thoroughly taking us through the unit, front to back, inside and out. They explained everything, making us feel at ease taking our new RV home. As an informed shopper, I absolutely recommend Camping World of Grand Rapids, MI as a new and used camper dealer and rv service center. Thank you!

WARNING: STAY AWAY FROM CAMPING WORLD of Grand Rapids, MI. These people have nothing in mind other…read morethan taking advantage of their unsuspecting customers. They switched RVs on me -- and thought that I would not notice! First, they gave me a VIN to insure only to replace it with a DEFECTIVE unit afterwards. Diana Hopkins (the salesperson who helped us purchase our first RV), resigned a couple of weeks after selling us the defective RV. Josh Miller (the Financing guy) took $10,000 for a down payment only to ask for another $2,000 because they added all kinds of frivolous charges (i.e., Freight, Prep, Vehicle Service Contract, Paint Protection, Tire & Wheel Protection, Roof Protection, etc.). This is a SCAM, by the way and a lawsuit was filed: https://www.youtube.com/watch?v=-Gpx25pxdyo&t=1192s. To make matters worse, the Tire Pressure Management System (TPMS) was not working and they allowed me to drive off with underinflated tires! Very dangerous! The walkthrough was a joke (took less than 5 minutes!) and Josh Miller (the Financing Guy) was nowhere to be found -- because his job of screwing me over is done! The wheel alignment was not done properly with some kind of shady "alteration" and became a pointing-finger game between Thor Motor Coach and Ford Commercial! Three months later, the problem was still NOT FIXED -- instead recommended me to buy a "stabilizer" to help in the wobbly sensation of steering the RV! The gross part: the drain pipe for the blank and grey tank was set horizontally (instead of vertically) -- which resulted to a VERY MESSY and DISGUSTING experience -- as the fecal matters and "residue" are stuck in the hose once detached from the drain pipe. After the lengthy back-and-forth, hotel and rental car costs, not to mention the hefty price of almost losing my job because I had to beg my boss to allow me to work remotely (instead of being onsite in the state of Iowa), Camping World just "washed their hands" and pretended like I am "just another number" and would walk away quietly after they have screwed me over. Well, I have news for you, Camping World: I WILL NOT BACK DOWN AND I WILL SUE YOU AND BROADCAST TO THE WHOLE WORLD THE CRIMES YOU HAVE DONE! Thanks... BUT NO, THANKS! Dennis Dizon

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

We were about to camp in Grand Rapids when our vintage fiberglass camper's wheel lost all but 1…read morelug, destroying the wheel, the hub, and the lugs. It was a blessed chance that we stopped here! They knew what to do and where to get the parts. We dropped off the camper and went to see the city, leaving our cellphone #. Later that day they had everything they needed but our o.k. and credit card information, which we gave them. When we returned that day before they closed, Jamie carefully showed the damaged parts and what caused the damage. Their repair was far more thorough than when we originally had the camper renovated two years ago. They also showed us other problems with the camper which they fixed. We felt incredibly fortunate to have found them.

This place is the biggest joke around. I have just been sued by them for work they never did. I…read morebrought my car in last summer to have it looked at. I dropped it off and picked it up 1 day later. They told me a whole of bunch of things were wrong with it. I scheduled a time to bring it back a week later. When I got it home the car started to over heat (which was not the reason I brought it in for). I realized all the radiator fluid had been removed from my car. I figured I would just bring it to my friend who was to busy in the first place to have it fixed. which he did. Then I got a bill from the Toybox stating I owe them 379.29. I called and asked why I would owe them for services that were never done. I was told I would get a call from the owner. 2 months later I get a call stating I better pay them there money and I told them over my dead body. Then today they are suing me for 379.29 for something I never even gave them the opportunity to screw up. I will see you in court happily with my attorney and my mechanic!