Brought in a tool that was supposed to have a warranty, and the manager refused to warranty it…read more Took the part to Winchester, and the manager warrantied the tool no questions asked.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

From the phone call to inquire about the part I was seeking to my actual visit to the store to pick…read moreit up, I had a great customer experience. Eric specifically provided exceptional customer service.

The manager, Billy and Wes were absolutely awesome. They were very friendly and helpful. They made…read moresure that we were getting the parts we needed. They even loaned us their tools to make sure that we were able to fix the problems.

Be very, very careful when using them. They will not take anything back. No matter condition or…read morefault. Be sure to know exactly what you need and what you are getting. They have a huge inventory and are very helpful. The parts quality is good. They have parts that would have issues finding elsewhere.

These people run a fraudulent business. You ask for new parts and pay for them, and they take it…read moreupon themselves to send you used ones. They do not even get your permission and give you a proper refund for the difference till get caught defrauding you. I still did not get my refund for the difference even I caught them defrauding me. They charge you and also not send you all the parts. Stay away from these scammers.

Purchased a new briggs stratton 17 hp to replace the kawasaki on my old j deere 240 garden tractor…read moreThe stator was installed incorrectly without the spacing ring and the lead wire frayed and shorted everything Because it didn't happen during the 1 year warranty I got stuck paying for their incompetence A new battery, because I assumed it wasn't charging a replacement stator at full price plus shipping and labor Close to $400 all together plus a lot of time wasted. Very disappointing Michael McKiernan

Our shop has ordered many engines from this company of all brands…read more All the V twin Briggs (25hp) we ordered are NOS engines. Everyone of them have been damaged because the company does not inspect them before shipping, smashed vale cover, broken starters, smashed shrouding etc. They blame the shipping company but in reality they are not checking them because the boxes show zero damage. Company sends out replacement parts but wont compensate labor cost for repairs.(if you buy an engine from Briggs they compensate labor rates for repairs). Requires more invested time for replacements going through the return process, causing customer wait times to extend, requires us to package and sometime transport to shipper. Shipping material and labor is not free! All the v twin Briggs we have installed for our customers have prematurely failed or have had costly repairs in a matter of one year in service. Small Engine Warehouse will not stand behind them. Briggs and Stratton gives our shop problems for warranty because there old surplus engines. We are a shop that has spent 10's of thousands with this company, and it does not seem to matter with Small Engine Warehouse. When we sent the company a invoice for our lost time caused by them they blew us off. We wont be spending another dime with this company. We will pay a small higher price and purchase from manufacturer distributors because they understand our time is not free for someone else's in lack of.