Brought in a tool that was supposed to have a warranty, and the manager refused to warranty it…read more Took the part to Winchester, and the manager warrantied the tool no questions asked.

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From the phone call to inquire about the part I was seeking to my actual visit to the store to pick…read moreit up, I had a great customer experience. Eric specifically provided exceptional customer service.

The manager, Billy and Wes were absolutely awesome. They were very friendly and helpful. They made…read moresure that we were getting the parts we needed. They even loaned us their tools to make sure that we were able to fix the problems.

These people run a fraudulent business. You ask for new parts and pay for them, and they take it…read moreupon themselves to send you used ones. They do not even get your permission and give you a proper refund for the difference till get caught defrauding you. I still did not get my refund for the difference even I caught them defrauding me. They charge you and also not send you all the parts. Stay away from these scammers.

Adsit is a joke, I ordered a Transmission and Torque converter for my w126, it took several months…read moreto finally arrive, and when it did, the transmission was busted and upside down in a broken crate, and the torque converter was fully missing (which I understand was likely not Adist's fault) the problem came when I wanted it returned and replaced, there was a SEVERE lack of communication, but whereas while I was buying the transmission and parts, and sending them 4,000 dollars, they were certainly very helpful and communicative. But as soon as they had my money, they had no reason to speak to me any longer. After a few months, they only spoke to me once my bank sent them a charge dispute notice in the mail on my behalf. Due to the lack of communication, i wanted a full refund, which they tried their best to fight against, but eventually offered to have it "refunded", with a HUGE chunk of my money kept for "restocking" , despite the fact I know that they insured the transmission and torque converter, AND got all their money back, PLUS their transmission back, which they could rebuild, PLUS them trying to keep a massive chunk of my money. In the end, after 5 months of fighting with the help of my bank, I got back all my money, with my bank likely taking the loss for me. Please beware of this company, they have decent but overpriced parts from what I could see, but if you are ready to wait several months to get it, and likely have to deal with these uncommunicative baboons if there is the slightest problem, it might be worth checking out other mercedes part sellers.

I recently had a great experience with the Small Engine Warehouse. My Dad needed a new Briggs and…read moreStratton engine for a 15 year old craftsman log splitter with an odd shaft length and only a three bolt pattern versus four. I tried to find something compatible searching high and low through Briggs catalogs, web sites and thought I found a few good options for $350 on Amazon. I called 3 places before spending that much to see what they thought and S.E.W. instantly had a model number and it was listed for only $115. I was hesitant because they came up with the model so quickly and everyone said they couldn't find a compatible engine for me. Needless to say the bolt pattern was identical and the odd 1-13/16" shaft was a perfect length like the original. It arrived from Fedex in no time and is up and running in minutes. I'm very happy that they not only sold me a good priced replacement motor but they knew which motor I needed when other large engine warehouses had no idea. I'll be back if need be in the future. Thank you guys

Warning if your purchase is time dependent because they dont seem to care…read more I ordered an overpriced engine due to market scarcity that included shipping and I accepted that. I was texted by the delivery company (R+L Carriers (RLC)) to confim delivery date for the 15th, which I did. We waited all day but no shipment. Next day, I called the (R+L Carriers (RLC)) only to be told now the date is the 18th. After an extended wait, "sorry someone should have called you." I then called Small Engine Warehouse, just in case they were unaware of how this was impacting their customers. I was met with indifference by receptionist and "we see the change but can't control what the delivery company does." She went on to say that normally they dont deliver on Saturday (18th). So frankly I have no idea when or if I will even get the shipment. Warning if your purchase is time dependent because they dont seem to care.