I am retired after having spent over 40 years in the automotive retail industry. I believe that…read moremany years in the industry gives credibility to my experiences which I had with dealers all over the country since I had national responsibilities with a manufacturer who will remain nameless. Victory Honda in Muncie is the epitome of a dealership that meets and exceeds the expectations of potential buyers and/or parts and service customers! We do not live in Muncie but all our family's Hondas are not serviced anywhere but Victory due to the excellence of the service and parts departments. Every individual with whom I've had contact at Victory sets the mark for professionalism and customer satisfaction! Want or have a Honda? Be good to yourself and visit Victory Honda for all your needs!

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."

Great parts department, stocked very well with all the things you may need and quite a bit of stuff…read moreyou would just like to have. Friendly helpful staff. Clean easy to navigate parking with ample space for large and small rigs. Convenient location off the interstate. A must have number for any RV owner. I didn't have any experience with sales or service but everyone I met there was friendly and willing to help.

I really can't say enough great things about Modern Trailer Sales. I guess I will start from the…read morebeginning. We owned an older travel trailer and had 2 tire blow outs in the same day on the way home from a trip. We were just going to have it fixed and trade it in for a newer one that suited our needs better. We had already gone to a few other dealers to look at travel trailers so we already knew pretty much the floor plan and amenities we wanted so we just needed to narrow it down to make and model. They put us with salesman Gerald. He showed us new and used trailers with what we wanted and others just to make sure it wasn't something we didn't think about. We were up front that we still had to get ours fixed first before we could purchase a new one. He got us with service so they could get an estimate written. Ours ended up having $14,000 in damage and ended up being a total loss. Gerald was so patient and allowed us to put a deposit on the one we wanted until we settled with our insurance company. This took almost a month but Gerald still held the one for us. Not one time did Gerald try to pressure us into buying a better model or something that didn't make sense for us. We finally settled with the insurance company was ready to purchase. Gerald got us scheduled with finance and delivery within a few days. Both of these teams were outstanding. Quick and easy. They advised of additional warranties and upgrades to purchase but no pressure and moved right on when we declined. The delivery guy that showed us how to work everything spent almost 2 hours with us. Everyone at modern Trailer Sales were outstanding. You get a gift certificate and discount in parts on the day of delivery. Even the parts department was great in our special order for what we wanted. We could have purchased this floor plan at a couple of different dealers but Gerald is what made us want to do business at Modern Trailer Sales. I have and will always recommend this place for sales and service.

Andrea Taylor and Cheyenne Fordyce collaborated to deliver right to our door the last few items we…read moreaccidentally left behind in our trade-in. This was a great example of the service and courtesy afforded my wife and me throughout our car buying experience. Even though it's about an hour drive from our home to Kia of Muncie, the dedication to excellent customer service causes me to plan to take our Sportage Hybrid to the dealership for future service. Cheyenne was so good to work with through the sales and delivery process. I recommend him to anybody looking to buy a new Kia.

I discovered Kia of Muncie through the Costco auto program. I have purchased quite a few new…read morevehicles over the years but my experience here at Kia of Muncie was the smoothest and most pleasant out of them all. I had decided that I wanted a Kia Telluride, and test drove one at a Carmel Kia dealership. However, I was told the price would be $5500.00 over MSRP. I also didn't care for the high pressure sales tactics at that dealership. So I left, and logged in to the Costco auto program to find another dealership. Five minutes later I found Kia of Muncie on the Costco auto site. I submitted a request and just a few minutes later I received an email from Lucas Boehm. We exchanged a few emails, and then after one short phone conversation I had ordered my 2021 Kia Telluride. I can't recommend Lucas highly enough! He promptly responded to each of my emails, and emailed me regularly to keep me informed on the progress of my vehicle. When I picked up my vehicle the financing process was simple and straightforward. I feel that I was given a very fair price on the vehicle I traded in. In the two weeks since I purchased my Telluride I have been contacted a few times to make sure everything was going well and to ask if I had any questions. I paid $6,600 less for my Telluride at Kia of Muncie than I would have paid for the same vehicle at the Kia dealership that is practically in my back yard. No joke. Well worth the 50 minute drive, wouldn't you say Very, very, pleased with this entire process. Highly recommend Lucas Boehm and Kia of Muncie.

A mechanic invited me up a few days ago and gave me a free oil change and warn me about my breaks…read more He told me he has a relative who is autistic but unlike me his relative in low functioning and can't drive. While I wait he gave me a Taco Bell combo. He told me some sales people is under pressure to make sales. I do have slow motor skills and a speech impediment and I wish if people who has these are not high pressure into a choice. If Matt Steinbrink and Todd Johnson just say sorry and agree to be less high pressure to people who have speech impediment and slow motor skills in the future. I would remove any and all negative reviews. Unfortunately I tried to get refinance but the online paperwork is to confusing to me.

Wow. I needed my car's battery replaced and called to see if they could do it. They didn't have…read morethe one I needed for my Kia, but suggested I buy it elsewhere and they would install it. They were friendly, efficient, and professional, and the charge was reasonable. They even washed my car! I would definitely come back here for any other auto needs.

Nov. 14th, 2024. I had to get some tires and went to this…read morelocation. It has been sold about 3 months ago and currently is named Farm And Fleet. New people in the office, same people working in the garage. Always great service here.

Again, Pat at A-1 muffler (and his team) gave me a top quality/value service today when replacing…read morean exhaust system. Value? Sure... he saved me about 50% from another vendor. I did schedule an appointment and waited for the job. Less than 45 minutes the job was done. Perfect.. I'm very happy

The customer service is great here, and I would highly recommend this place for honest,…read moretrustworthy, and great prices. Thank you A1 muffler for your service Sincerely Linda Phinney

Great customer service. The guys are knowledgeable, kind and helpful. I really appreciate that when…read moreyou buy wipers or bulbs, they'll just install them. I barely need to ask. I've taken my teenage daughter in here to learn how to ask questions about her car & they've treated her well. It's helped take the nerves out of car troubles when she's away at college.

They have all the standard stuff that an auto parts store should have. The staff is very helpful…read moreand knowledgeable, which is really the reason to choose one auto parts store over another (and price, too, I guess, but they all seem to be about the same on that account). I would return.

Dave Fletcher and his team does fantastic work. He's customer oriented to provide exceptional…read moreservice to your RV. I had two awnings replaced and the roof cleaned and dicor'd. He found issues from some of the previous service repairs made by two different locations. I hope never to go back to these large RV sales and service centers. They just don't care about the quality of work they do. Dave does, and it's obvious that he does his best to satisfy his customers. I just cannot say enough about how happy we are with the work performed by Fletcher RV Service.