Rating: (0/5 stars if possible) ​Headline: RUINED my…read moreinterior, left glass shards everywhere, and GHOSTED. ​DO NOT TRUST THIS COMPANY. I had my windshield replaced on my 2011 Ford Escape XLT on February 25th, and it has been a nightmare of property damage and zero accountability. Contacted about the leaking on Feb 27th. ​The "Service": ​Major Leaks: Within 48 hours, it started leaking. The headliner is 90% stained, and water leaks directly through the sunglass holder and a pillers. I'm literally having to use a tarp on my car in Michigan weather just to save my interior from mold and electrical failure. My seats and floor boards are soaked. ​Safety Hazards: They left shattered glass all over my dashboard, switches, and even the street. I spent time cleaning it up, but tiny shards are still embedded everywhere. ​The Mess: There is polyurethane residue all over my headliner and support towers. They even covered the VIN with it, making it unreadable. ​The "Customer Service" (or lack thereof): I have been dealing with "Robert" for weeks. On March 7th, he said the glass was out of stock. On March 9th, he said it was in stock and a tech would be there by noon. Noon came and went. 3:00 PM came and went. No call, no show. ​I was told the "back office" is the only one who can help, yet I can't get a single person on the phone who actually has a solution. It has been nearly two weeks of water damage and excuses. Now we have been blocked on multiple phone numbers. ​If you value your vehicle and your time, stay far away from SkyView. They are quick to take your money but will leave your car damaged and then ghost you when you ask them to fix their mistakes. Lawyers are my next step.

1 Star I had my…read morewindshield replaced by this company and the experience has been extremely frustrating. During the installation, the technician damaged parts of the interior of my car, not just the trim but the actual area where the windshield meets the interior. The cut was uneven and done diagonally, leaving visible damage. They also broke the plastic cover for the rear-view mirror / camera assembly and never reinstalled it. After the installation I discovered that the windshield is leaking water inside the car, which clearly means the windshield was not sealed properly during installation. I also hear wind noise while driving. The car was also left dirty with debris from the installation, and nothing was cleaned afterward. What's most frustrating is the lack of follow-up. When I contacted the company, they told me they would send a technician and that someone would call me to schedule the repair. Since then, no one has called and they have completely stopped responding. It has now been a week, and I'm still left with interior damage, a missing camera cover, and a leaking windshield. When a company advertises professional service and warranty support, they should stand behind their work. Right now I'm just hoping they take responsibility and fix the issues they caused.

I want to Glass America on Schoolcraft in Livonia to replace my cracked windshield, which had been…read morereplaced by them less than a year ago. That replacement took over 4 hours because the first windshield they installed cracked before they even delivered it to me. They offered me a $100 gift card as compensation and never sent it to me. I decided to give them another chance. The repair should have been covered under their warranty because there was no apparent cause for the crack (it appeared to be a stress fracture) but AFTER doing the work, they claimed that it was due to a chip. I asked to inspect the windshield that they replaced and they told me that it had already been thrown in the recycling bin and taken away. They had taken a photo, and it does not show the chip they said was there. I asked to see the manager. A man entered the waiting room. His demeanor was dismissive and confrontational. Instead of introducing himself as the manager, he addressed me as "the Outback" (make of my car) and insisted that the crack started from a chip, according to his technician. I called their corporate headquarters in search of someone who cared and no one called me back. Glass America has poor quality of work and absence of integrity. Glass America does not care about its customers. My boyfriend has used Henderson Glass for over 30 years and always had a good experience. Wish I would have followed his lead.

Glass America does not know how to schedule appointments. I made a 10:00 am appointment at a Glass…read moreAmerica facility for Monday 1/20. The installer called the morning of and said he could not meet me there at the 10:00am appointment time. When I called customer service they blamed the installer and she told me that the manager would call me back...he never called. The installer called several times with more delays and finally arrived there at 2:00pm. The installer said that they scheduled him for four installs at the 10:00 am slot. Coincidentally, my girlfriend's windshield cracked last week also. She scheduled with Safelite, had a 2:00pm appointment, hers was on time! Save yourself a wasted day and go to Safelite, I sure will next time.

I think it's really cool, so I used the Yelp Projects tool to aid me in locating a professional…read moreauto glass company to replace my windshield. I received a few quotes with varying prices and couldn't decide, therefore I also did a Google search of reviews of the various places to help me make my decision of where to take my vehicle. GP, which is 45 mins away from my home, and an hour in traffic from my work, quoted me a flat rate with parts and labor included, which was $20 more than a shop in my neighborhood. The removal and install was fast, and the gentleman was very professional. My bill was actually $20 more than the flat rate quoted. Therefore, I ended up paying $40 more than I would have paid had I gone to a local shop, 1hour 45 mins driving, and a 1/4 tank of gas. Pricey lesson learned. However, I'm grateful that my windshield is fixed before winter. I recommend this location for folks who live in the area. It's clean with a comfortable waiting room. Also, if you're low in cash, make sure you know that "flat rate" doesn't mean the same to everyone. Use the Project tool to receive quotes, etc, but do extra homework and know exactly how much a service will cost you in exact pricing, considering your travel (gas) expenses, and time when comparing.

Asking a windshield store for a basic new windshield quote…read more One would assume that is what they are here for. One would be wrong. It is like pulling teeth.

My Bronco is only a year old, 4000 miles on it , discovered the dreaded stone chip in the middle of…read morethe windshield. Glass America came out within 48 hours as per my request, first thing in the morning, took Dave maybe 15 minutes. Received text message/email updates as to arrival and when service was completed. Very courteous service. Happy no foul odor in the vehicle from procedure. Definitely will use this company again.

Awesome experience. Jeremy did a great job replacing our windshield. The price was 1/2 of the…read moreprice of the national supplier that my insurer had recommended. Glass America came to our home, made it look easy and it was a great job. We are happy

Crystal & Zack....thank you so much for your continued outstanding customer service. We have been…read morereplacing windows here for years now and the staff go over & above to help and make sure it's right. The entire crew (guys & gals in the back) are great! Thank you all we would never go anywhere else and tell all our family & friends about you! Thank you Wally K

Henderson Glass, Livonia location saved the day! Crystal and Perry did an outstanding job…read morecoordinating a same day repair of a business location broken glass door. They had the part in-stock and went above and beyond to make sure it was repaired properly. Additionally, the pricing was exactly what they told me it would be. Thank you, Henderson Glass Livonia Team for helping with this emergency repair.

I took a tire in for repair. Had a screw, that I didn't see earlier, with a slow leak. As I was…read morepulling out I received call and they said they couldn't fix. I returned to get tire, as I was leaving he handed me a paper with prices of new tires. What a scam. I went in for a service that they supposedly provide and they have to try and sell me a tire I don't need for $200. I took the tire home and found my hand tire plugger and fixed the tire after removing the screw. Very disappointing. They lost a long time customer. I spent 40 years in auto factories, the last 18 managing 5 different factories and this is what I discover upon retirement. Yuk

YOU DECIDE - reputable or all about the $$$$. SEE PHOTOS. Feb 2022 odometer at 119,500, brakes are…read morefine. July 2022 odometer at 121k and $980 of brake work done. July 2025 and odometer at 131k - so about 10k miles on car in 3 years - and I was just charged $1200 to replace my back brakes. Came in with same problem as July 2022. This time they said they had to remove the parking brake because it was causing the problem. And, now, they want another $382 for front brake work. They also want to replace the right front turn arm for $845 in labor that they replaced 15k miles ago. Currently have about 18k on 2 of my Continental Tires which Belle says are 50k mile tires on the printout I was given, and I am being told I should replace them. THEY ARE HIDING MY COMMENTS ON THEIR POSTS ON FACEBOOK. I can see my posts but the public can't.