PROS: I had a tech come out to check a non-emergency…read moreproblem. He was on time and courteous, wearing bootees, etc. I received a call before he came as well. He said I needed a part replaced and it would take an hour, but it will probably be expensive and that they would send a quote. CONS: Quote came in at a thousand bucks. Wow. I looked up the part which was around $180, meaning they were charging $800 an hour. I looked on the manufacturer's web site and saw the instruction video on replacing the part and it was an unbelievably easy install. Three stars for their cordiality and quick response.

Had to replace A/C and furnace months after having to replace hot water heater. All while going…read morethru a messy divorce and in the middle of financial chaos. The staff is phenomenal and trustworthy. They actually helped me find the least expensive equipment. They even discounted the bill. The owner runs the business from a refreshingly positive Christian customer based philosophy. The employees are trustworthy-they don't pad the bill or charge for unneeded items. I would never go anywhere else.

JF Baker was easy to work with. We had them out to inspect our roof, expecting to have to replace…read moreor at least repair. To our surprise, our roof still had a decent amount of life left. Rather than take the easy sale, we got an honest response and a minimal cost for the roof inspection.

I had a new roof installed In January. Now my kitchen ceiling seems to have some water damage. I…read morecalled and talked to a very nice lady she said they were very busy but somebody would get back to me. I work M - F till about 4:45 so I would be a very late appointment or a Saturday. Well as of yet it's been going on 3 weeks a repair person contacted me but then said he would let me know in the morning if he could make it at 4 that day because I had arranged to leave work early to meet up with him. I never heard from him again. Still waiting......

We had to replace our furnace and air conditioner and we had wonderful service from Northland…read moreheating and cooling the owner came out gave us a quote and a very good price and we signed up to have them service us when needed. The men that came out were very helpful and polite, I highly recommend them. Mary Hickel

Northland responded to my questions and request very promptly and professionally. I had also…read morecontacted another heating and cooling place that took a week and a half just to return my call. Northland returned my call within a day, and when we made a decision to have them install our new HVAC system they had it done the next day in about four hours. The installation guys, Caleb and Jake were professional polite and neat. The furnace looks great. They cleaned up after themselves. They took away all the trash. The only way you could even tell they were here was the house was cool again lol. if you're looking for HVAC work, I highly recommend these guys I feel like I got a great deal and the work was well done

Trevon came to my home for a furnace repair. he was professional and friendly. he worked…read moreefficiently and communicated clearly! I will definitely call them again if the need arises!

I stopped using because I found a HIVAC service provider I like better. SHC is basically OK…read morehowever I am very demanding and also requirement full understanding what and why things are done or needed.

Our air conditioning went out completely on Saturday afternoon, July 26. Bobby responded and…read morediagnosed the problem in about 15 minutes. He had the parts needed to repair it in his van, so he had us back up and running within an hour of getting here. He was very pleasant, knowledgeable, and professional. I'd highly recommend Custom Air.

UPDATE: Based on Mackenzie's response to my initial review, I chose to give Custom a second…read morechance. Chris came out, very personable and knowledgeable, and provided me with a couple quotes. I wanted a Mitsubishi system--and what do you know, he revealed to me that my other Mitsubishi quote from another dealer was full of bunk. Go figure. So, I took him up on his offer. I asked for quotes on both the low and high end system; I chose the low end system. Here's where it gets interesting: they brought the high end system instead, due to some paperwork mixup. They spent about an hour figuring things out for themselves, and in the end came to me with the offer: "we'll just let you keep this and get it installed today for the low end system price, it's just easier". I took them up on it. The installers were great, thorough, and efficient. Here it is 5 months later and 22 degrees outside, and all is well. Thanks for reaching out, Mackenzie. It worked out well.

BE WARNED--STAY AWAY…read more This company replaced my roof and I've had nothing but problems. Their work is poor and the owner is dishonest. When I had the roof inspected recently they found several significant problems: --Multiple nail pops --Did not use ridge cap shingles, did not caulk nails --Metal parts spray painted instead of replacing --Roof vent not properly secured This roof is 7 months old. Shockingly, the owner won't return my phone calls. His name is Lawrence Wanko and as you can see, he has done the same thing in Chicago: https://www.yelp.com/biz/griffin-roofing-chicago I believe this might also be him: https://www.bbb.org/us/oh/columbus/profile/paving-contractors/columbus-asphalt-pros-0302-70109281/customer-reviews Just look at the pictures and call someone else. Be aware of this person.

Our ceiling upstairs had several water stains showing through that we knew were being caused by…read moreshoddy craftsmanship on our roof from when we bought it. The vents were not properly caulked and shingles were not aligned on the roof to allow proper drainage away from the vents. Brian was very quick to respond from my inquiry, and able to come out and fix the issue within a week (he had to wait on a part to come in). The weather was particularly rainy that week so I appreciated the effort he put into getting his guys out on the roof and getting the work done. You can't beat speed and quality of service!

Unsatisfactory customer service after payment in full for multiple services. Owner would not…read morerespond to multiple requests to correct specific issues with their work. They demand immediate payment and then disappear.

Our house developed a leak in the dining room area. I called Roof Top Solutions on Tuesday…read moreafternoon. They came on Wednesday and the job was finished by Thursday. I am so pleased with the swiftness of their response! I had called two other companies. One of them could not schedule a repair for two weeks, although they offered an emergency tarp service for $350. The other company never set up a time even after multiple calls to them. Quality of work done by Roof Top Solutions seems excellent, although we have to wait for heavy rains to see if the repair resolved the issue.

Came out same day service call. Very professional and knowledgeable. A locally owned and operated…read morebusiness, would recommend!

While in the middle of a heat wave, our AC stopped cooling the house down. We called Guaranteed…read moreHeating and Cooling and they came out. After looking at our compressor, condenser, and HVAC, the technician told my wife that we needed a new compressor at a minimum, which would be $10k and suggested we replace our HVAC for an additional $6k. As I was away from home due to work, she called relaying this information to me. I requested she get a 2nd and even 3rd opinion. She contacted another company that came out and within 3 mins of being there he showed my wife that the breaker had been flipped off, which is why the condenser wasn't working. He also told my wife that there was nothing wrong with our condenser or HVAC other than it needed Freon. This person from the 2nd company told my wife that since our unit took R22 freon he could not service it as he did not carry R22. He was very nice, did not try to sell my wife anything but told her that the only way he could fix it was to replace the unit with a newer version. He suggested we reach out to another company that carries R22 as it would be far cheaper. We contacted the person that originally installed the condenser and HVAC and he came out. He put 3lbs of R22 freon in and it worked great after that, only charging us $450 for the service, freon, and repair. The person from Guaranteed Heating and Cooling deliberately shut off my breaker to my condenser and tried to sell my wife a overpriced system that I didn't need. They tried to take advantage of a woman, thinking she would not know any better. If it wasn't for my brother-in-law stepping in, they would have probably gotten away with it. When my Brother-in-law called to request her money back for the service call since they were blatantly dishonest, the Guaranteed person tried lying to him, saying he just spoke to me, her husband. When my brother-in-law called him out on the lie, because I wasn't even in the country at the time, he tried to back out and said he was talking about another customer. This tells me they tried this an another customer that day as well. DONT TRUST THIS COMPANY. THEY WILL SCAM YOU!