Let me tell you about my experience with the Boling Eye Center on Ireland Rd. I had a routine eye…read moreexam. While I liked the front desk staff, I had the worst eye exam I've ever had. I've been getting glasses for more than 40 years and this was the absolute worst exam. After the exam they refused to give me a copy of the updated prescription. I had to call the corporate office to get a copy of the prescription sent...only to find out that the prescription wasn't valid. After 5 more phone calls they offered me a new exam or they would validate the bad prescription. Why would I have another exam if the first was bad? Why should I accept a questionable prescription? To sum it up: - A terrible eye exam - Awful patient service trying to fix a problem they created My suggestion is go somewhere else.

Dr. Dana Reilly was excellent, as was her assistant Angela. Insurance lady at front desk excellent…read moretoo. Very friendly and helpful. The lady who took care of me for my glasses excellent and knowledgeable and kind. Thank you all for a great experience!!!!

I had my first eye exam recently with Dr Schwartz. Doctor and staff were very friendly. I had…read moreprescription lenses fitted to my own frames. I got the glasses back the same week and they are great. My only complaint was that as a first time patient it was a bit challenging to find the office. I wasn't familiar with parking at Memorial and spent way too much time circling the area to find parking and then when I got into the building there were no signs indicating where their office was. There were signs for other offices but not theirs.

The letter below is fairly self-explanatory. But it was forwarded to the person about whom I was…read morecomplaining! The ultimate decision was to do whatever she wanted done. Neither the doctor(s) nor the unresponsive office manager Gail assumed any responsibility. Customer service, patient concern. Nonexistant. Parts of the letter: Throughout my vast collection of years, I have never, ever experienced such unwarranted, unprofessional, unacceptable unpleasant treatment as that which I received from Diane in optical. ... I went to the optical area to pick frames and found an amazing style. It was chic and cool and looked (and felt) great. Diane told me it would be too heavy. That's all she said. Period. Since the frames were so comfortable, I shrugged.... When I came to pick up my new glasses, no adjustment was needed. Were they heavy? A little, but seemed to fit perfectly. Later that night, I was in anguish. My nose was really sore and bright red. Diane had been right ... A week later I returned to the office. When Diane sat down across from me, I smiled and said, "You were right." I then pointed to a lighter pair and before I could open my mouth she told me she had spoken to her manager and I could not exchange the glasses for new frames. She's losing money on me. This happened way too much. In a state of utter shock, I asked for an explanation. She was wearing glasses I had returned two years ago. She then accused me of being a liar. But wait. There's more. She also noted that I had returned glasses last year, too. Well, no. Those glasses came from Costco and were simply adjusted after my appointment with you on February 15, 2017. Then, when I asked if I could have lenses made for existing frames, the answer was a resounding NO. Since she didn't carry those frames anymore, neither of them could be used. Period. End of story. Summary: My only options were to keep the heavy glasses or return them. I could not exchange them for new ones. I could not have lenses made for existing frames. The refund had to go through the doctor(s) and could not be put on the credit card on which the amount had been charged. Additionally, since our vision insurance was already used, I will have to pay full price for new frames/lenses somewhere else. And I need new lenses." It took several weeks for the office manager to call. Sad. Very sad. Unprofessional and irresponsible.

Waited 25 minutes for my exam.Front desk was pretty helpful but no smiles. Just going…read more through the motions. My tech (no smile) who did the exam was not friendly. While doing my exam she forced me by using her hands to push me to fit into the machine, which hurt. I like Dr Snachez she is knowledgeable.Very approachable.Important for a doctor. She answers my questions and concerns. She is friendly. She is easy to talk to.This was my third visit. I ordered non glare prescription eye glasses. 2 weeks to come in. Low marks due to lackluster staff not doctor. Don't hold this against them all in all got the job done.

Well my story started 2/15/2024. Went for glasses and they said instead I was getting cataract…read moresurgery. They said it would be a two week ordeal. I'd see better than i have ever seen before. So I got cataract surgery on the first eye. This was done by Dr Molly Walsh. Woke up couldn't open the eye. Then when I could open it I only could see white. Went 3 weeks of multiple visits to the office being told they didn't know why the swelling would not go down. Unable to see the surgeon because she was on vacation for 3 weeks. When I finally saw her she said I needed to wait 2-5 months and she guaranteed I'd see again. That she's been doing this for 20 years and she knew what she was talking about. I was so upset when I left there I was in tears. After her dismissive attitude I went to get a second opinion at a different eye doctor. He told me I would never see again without a cornea transplant which was damaged during the cataract surgery. Of course Walsh said nothing about it being damaged during surgery. He set me up to go to Indy to get it fixed. After multiple trips to Indy, staying for a week at a time at my own expense mind you, my eyes are finally fixed. I have been trying for months to get this eye dr to give me the card that I'm supposed to carry in my wallet at all times. This card should have been given to me the day of the surgery 2/15/2024. They keep passing the blame to the surgery center. The surgery center blames the Dr. I don't care who was supposed to give it to me. Someone needs to get me the card. They need to order another set of the exact lenses that they put in my eye and give me the card out of the box. It's supposed to be in my wallet. Definitely a shit show. Tired of this crap and am about to hire a lawyer. The date today is 11/22/2024. 9 Months of crap because of this place. Get your stuff together people. You are messing with people's sight and livelihoods.

Great place for eye care. Welcoming, professional and very knowledgeable. Dr. Athena is very…read morethorough and explains everything in a manner I could understand. Jeremy was my my "lense-frame" guy. For the first time in years (Walmart -spit), i was speaking to someone who actually listened to my specific needs. He worked up the proposal and quote. So happy with the price. I highly recommend My Eye Dr on Ireland

HORRIBLE!!! It started okay. Had the exam and ordered…read moreglasses. I tried wearing them for less than a week. The sides were very distorted. I was told the prescription doesn't go all the across and that's the way they are. I've never had lenses like that. Why would you make a lens that doesn't have a full prescription? Why wasn't I told this information when I ordered. The glasses are now in the trash.

The service, exams, convenience, and eyewear options are wonderful! I highly recommend to those…read morewith insurance who are willing to put some money up on the frames. They are excellent!!

Thought I would try them, they charge way too much, did not make my glasses right, had to send back…read morestill a week later came back still could not see out of them, return their lens cause I used my frames, the staff was very cold and rude And I did not give a reason for them to act that way, went to eye mart express, got a new pair of frames, lens the way I wanted them very reasonable cost, and had them the same day, Shame on you eye doctor, very unprofessional

Dr. Kristina Swartz is top notch! The entire staff is above great! Exam, selection and service they…read moredo it all with class style and personality. I love the selection frames. They sell "not your boring" frames. I like that I don't see 10 other people with my frames. Convenient location right on Main Street next to Starbucks (bonus). The parking lot is small for the number stores and can be frustrating. But once you are there your experience makes up for the challenge. I have been going to Eye Site Optical and can't imagine going anywhere else.

In the past I would've never remembered my eye doctor's name. At The Eye Site, you will never…read moreforget Dr. Kristina. This boutique has a great selection of unique frames and a very talented staff that will get you excited about your annual eye exam.

I picked up my glasses from Goshen today not happy with the lady they had helping . I have gotten…read moremy glasses here for awhile have trouble with new ones have to have adjustments . I told the lady that it was a little blurry and thought my progressive need to go up a little all she said was the dr would like me to try them for a week. Brooke will do adjustments with ear pieces and nose pieces so why cant this lady now i will have to make another trip back to goshen to see Brooke and gas aint cheap thanks alot why cant people just listen to you .

Went in for a problem on one of my eyes. They had me come back 2 times to check on my…read moreprogress....180.00 later,no change. I feel that at least one of the appointments should have been considered a follow up at no charge. Won't be back.

The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

We have visited this location twice and both times had an appointment. We waited more than 2 hours…read moreand did not get to see the doctor. Their excuse was they had a medical emergency both times. They confirmed our appointment multiple times and yet they couldn't let us know in advance they were running behind. I do not recommend this place. They will make you wait. If you don't work and have all the time in the world this is your place.