Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

I want to thank you for your service, To Aleah Conner, she…read morewas fantastic we rented a car for a week my frand David Bermejo and I, Aleah she was wonderful amazing customer service and she was very professional, we just wanna thank you so much for Your Service and you professionalism, once again, thank you Aleah Conner.

horrible car rental experience i had called for rates and when i come in they change it. 590$ for…read moreone week is crazy not even my monthly car payment is that bad.

The staff here is terrific!…read more I just picked up my rental and Ashton (who has a great smile btw) helped me quickly and took great care of me. I was in my car in less than 5 min!!! Last time my receipt was incorrect. I called and manager Alex took care of it asap- no questions asked. Choose this Hertz location for your next rental.

Avoid this location!!! Trash absolutely garbage . If you have business points or account, whatever…read morethe reason is that you may absolute have to use hertz just do a different location. Very unprofessional only thing professional is being liars. Just avoid this location multiple times let down, no cars, kid washing the car with windows down hit me with the seat cleaning fee, this time called ahead they didn't have the vehicle I booked so I got switched to a new vehicle and when I arrive yay no vehicles at all! and again to top it off unprofessional this branch should not be in business if it does continue to somehow survive and stay in business it needs to clean house and set brand standards and customer service training, and get that back in order which is doubtful so for now and always avoid this location

A down grade from Hertz and Avis. I was late with my payment and was working to get it in before…read morethe end of the day. I double parked in the middle of my alley to unload somethings at home. I walked down my back stairs and my car was shut off, blocking my neighbors from their garages. I called Khalid and told him what happened and he hung up on me. Hertz and Avis understood when I was behind sometimes. I had to pay for a tow truck to get the car out of the middle of the alley and back to EZ Leasing. They also told me they had cameras in the vehicle to watch us while we're driving. Even in our private moments

Please if you looking to rent a nice working car this is not the place $350 for a crappy car,…read morehorrible shape conditions of the cars literally it feels like you walk into a junk yard.

I was looking at some of the previous negative reviews and they center around long lines and…read morewaiting or getting charged a higher price. We rented our car through Costco so when we got there we did not have to wait in the line downstairs, we went upstairs to the checkout and there was no line and it went very smooth. They did not have the Camry we were supposed to get, so instead they gave us a 4 door Jeep for the same price. It seemed like ok deal. Turns out the Jeep was a hybrid but the battery wasnt charged so it was like a normal car with small gas tank. We were not driving that much so it didnt matter. One thing specifically about Jeeps which I did not know, but should have expected, is the ride is pretty rough and bumpy. Now I know, I should not get one in the future. It was a nice looking car with plenty of space, just rough ride.

"I rented a car from Hertz from January 29th through January 31st…read more When I picked up the vehicle, I inspected it carefully and everything appeared to be in good condition. When I returned the car on the 31st, the employee and I walked around the vehicle together, and no damage or issues were noted. However, about two weeks later, I received a call saying the taillight was broken and that I would be charged $325 This was very surprising to me, especially because I purchased insurance coverage through the Hertz website at the time of the rental. Since then, I have called customer service multiple times trying to resolve the issue. Unfortunately, the experience has been very frustrating. I was transferred several times between representatives, and I felt pressured to pay for something that I do not believe I'm responsible for. To be honest, I'm genuinely upset about this situation. I feel like I'm being asked to pay for damage that was never identified when the vehicle was returned.

There are some customer service experiences where you walk in expecting the usual: pick up the…read morekeys, sign a few things, pretend to understand the insurance options, and leave with a rental car. Then there's the Enterprise in Oak Park. I've been to this location five times now, and every visit has felt less like renting a car and more like being quietly shepherded through the process by people who have somehow figured out the secret to dealing with the public. At the center of it all is Sam, the manager. Sam is excellent. If you aren't disarmed by his eyes, you'll be disarmed by his calm, astute nature. The man can read a room like he's got subtitles turned on. He knows when someone needs an answer, when they need a moment, and when they've already explained their problem three times and just need someone to say, "Yep, I've got you." He listens. He's friendly. He's personable. And, perhaps most impressively, he manages to maintain this level of composure while working in an industry where customers presumably arrive every day with some combination of a reservation, a problem, and a story that begins with, "So, you're not going to believe what happened..." And then there's his team. They're kind, detail-oriented, pragmatic, and genuinely attentive. Every customer is treated like they're the only customer in the world. Five visits in, I've yet to witness the "next!" energy that can make customer service feel like an airport security checkpoint. Instead, there's patience, warmth, and an obvious commitment to getting things right. That's a reflection of Sam. Good managers manage. Great managers set a tone that everyone else seems to absorb without realizing it. His team clearly trusts him, and it shows in how they treat people. At this point, I have to assume Sam is on some sort of trajectory. If he isn't running Enterprise in 10 years, I fully expect to see him running security for Taylor Swift--calmly scanning the room, reading the temperature, and quietly deciding who absolutely does not need to be backstage. Give it another five years and he'll probably be her writing partner too. In summation, this is exactly what good customer service should feel like. I've had five excellent experiences at this location, and Sam and his team have earned my trust every single time. If every Enterprise location had a Sam, the rental-car industry would have a much better reputation. Five visits. Five great experiences. Highly recommended.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

Very cool shop cool people good mechanics honestly fair prices I called them and they got me in…read morethe same day their work was top notch service I will definitely be back.

Returned to Cermak auto care for car detailing, knowing full well they would do a fantastic job…read morebecause of the previous job where they repaired many deep dents on both sides of our car (see previous review). We were blown away by the superb interior and exterior detailing results! The inside especially looked and smelled like brand new and this is a 13 yo car folks! I was sliding getting into the car seats because they were so smoothly they finished. Also, the price was incredibly affordable. Where's that six star for me to review?! Because they deserve it. So pleased with their work that we're bringing in our second car soon for more work. Thank you, Amir and team - we appreciate your kind of business!

These guys are the best in the area, they know their stuff and are very readybto help even if you…read moreneed extra stuff like extending a loan or problems with scheduling. Can't recommend them enough!

I was very impressed with the politeness and professionalism of the staff. It was very helpful that…read morethey were able to pick me up and drop me off at the local mechanic's shop as well all while needing to bring my 4yo along with me. The car was clean and the inspection was fluid.

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.