The CHI Bergan hospital had many great staff members we worked with, but noticed as a whole, they…read moresometimes prioritize patient discharge over their well-being. My mother broke her femur in a fall at her assisted living facility. The doctors and surgical team were awesome, but she was abruptly informed of her discharge shortly after the operation. I left to get her clothes, but when I returned, she was on the stretcher in her hospital gown with her rear end exposed, which was disrespectful to her. The discharging physician also prescribed TYLENOL for pain relief for her still technically broken femur that had just undergone an intense surgery. This drugstore medication seemed inappropriate and raised concerns about staff training and awareness of levels of necessary care. Bergan Hospital has positive qualities, but some staff definitely need better training to ensure proper patient care and dignity.

My experience at CHI Bergan Mercy has not been very good. Whether it is billing, scheduling, or…read moresimply trying to check in, there is continual confusion that does not inspire confidence at all. I will avoid going there in the future.

Worst hospital and billing ever.they overkill for services and billing will not give a response on…read morewhy. There letters have no Explanation. And they wont get back to you.

My insurance doesn't generally cover UNMC, but due to our need for a specialist, they agreed that…read morethey need to work with UNMC to negotiate payments. UNMC has given me and my insurance company nothing but the run around for two months. I've never seen an organization work so hard to not get paid.

What a dump!! The waiting room couches were dirty and ripped! The receptionists all looked like…read morethe rolled out of bed and came to work. All dressed in sweatshirts or raggedy t shirts. None were friendly at all. Most directories were taped up paper. The Dr was very nice as well as nursing staff. The anesthesiologist did h very poor I take. No physical exam at all. They better step it up.

Patient Care is top notch but Wasteful billing practices are outrageous. They send multiple bills…read morefrom different divisions on different statements that are by the way due upon receipt, but generated and received on different dates, for the same account and from different mailing PO Boxes but same Account and remit to a shared third PO Box. Customer service can not give you an actual physical and say that all correspondence must go to the same PO Box 2356. The main hospital address is 8303 Dodge Street Omaha, NE 68114-4199 but they will tell you that written communications can't be sent anywhere except the Remittance PO Box. That is hard to believe and is a prime example of waste by duplicating administrative staff as well as making patients write multiple checks for the same account, which by the way they will call you about mentioning the total due for all of the different invoices making it difficult to trust if they are legitimate or just another scam. Until you have a chance to find all the related separate bills arriving days apart. Telling us to sign up on bestcare.org is also a red flag since 3 out of 4 other medical sites / apps we have been tricked into signing up for locally have sent us notifications in 2024 and 2025 that their data systems had been hacked and our personal information had been stolen. This co-dependance on third party billing and data aps is dangerous. Great Experiences with Methodist in the past are being overshadowed by wasteful and likely intentionally divisive billing practices and third party codependency. Shame on administration for buying into the distract and deceptive business models of corporate medicine!

I was born here and 45 years later had my cancer removed here. Not a bad place. The care was great,…read moreefficient, friendly and very welcoming. I hope I never have to come here again but if I do I will feel comfortable doing so.

The staff were so helpful when we got lost..that place is huge! We were led down a long hallway and…read moresuddenly we were in the Clarkson Tower ....our loved one is receiving excellent care on her liver transplant ...

My PCP Dr. Jeffrey is amazing! Pain Management physician I was with about 10 years, visits lasted…read moreless than 2 minutes. Communication was terrible. No follow up after an epidural. Pharmacy was filling my meds, my insurance covers most only 21 days. I was treated badly last visit. Spoke with my pharmacy and apparently, they did 28 courtesy fills on pain meds. which had nothing to do with me or requesting that. Planned a travel day, family is 7 hours away. I had done early vacation fills before. Instead of telling me what was going on and not filling an early vacation to surprise my Granddaughter on her 14th Birthday, I missed out. My husband is gone over half a year for work and making trips is difficult. Instead of explaining anything I was treated like I had something wrong. I hope he treats current and future patients with more compassion and better communication.

Visiting a friend that broke a hip...nice facility..great care..she loves it..her dinner served…read morelooked good enough to eat! Nice private room..

Bergan is a nice hospital with some great staff, but I do feel like they want to get people in and…read moreout as fast as possible, to the detriment of the patient sometimes. My mom had a broken femur (thigh bone) from a nasty fall at her assisted living facility. The surgeons, nurses, and medical staff that assisted in the operation to fix it and in the after-care for her post-op, were all very nice and attentive. The issue came in when suddenly she was told she's getting discharged suddenly soon after her operation. I ran to get her some clothing (as she had only been in hospital gowns at the hospital). But when I got back they had already loaded her on the stretcher with her rear end showing as they rolled her through the hallways past many people. Her dignity was not on the transport staff's mind at all. When she got back to the assisted living facility, the discharging doctor (who I never met) prescribed her TYLENOL for pain - for a broken femur! What in the absolute world?? So the hospital facility is nice, some of the staff is great, but there are definitely some training that needs to be done for the care and dignity of patients, from my experience with them.

I would like to simply state that this hospital was a horror show. Not only did they do a…read morehorrendous job caring for patients and would rather sit and gossip acting as if visitors wouldn't hear. They practiced horrible hygiene and showed lack of cleanliness without following proper procedures. They left my family member sitting in feces for days, they left bed pans filthy and reused the same ones. They would consistently look over feces in the trash, pee sitting in urinals for hours on end, and when they went to "rinse" bed pans left feces all over the floor, toilet, and walls for visitors to have to clean after being asked multiple times to come back because the small trauma hospital rooms always smelled of feces. I spent days watching over my family member and the entire time I noticed they couldn't care less to check in. The only way their patient was getting cared for is when they reached out themselves while in tremendous pain. Not only was there lack of proper procedures when it came to cleaning bodily fluids but quite of few of the nurses were awful.... Some of them seemed to not know how to place IV's properly, consistently pocking until they gave up leaving blood clots, bruises and rashes for them to finally call for another nurse to finish the job. I also heard one nurse yelling at another to "get off your phone there are patients to take care of". While over hearing this I heard multiple call lights going off around the counter from surrounding nurses. It's just horrifying to know these are the people we rely on and pay to take care of loved ones during traumatic accidents. Obviously they are to help maintain pain but the environment plays a huge role in recovery. Most ghetto hospital I've ever stepped foot into. Bergen mercy... begging for mercy if I were able to give negative stars I would because everyone needs to be aware of these issues before picking this hospital for procedures or recovery.

Very poor organization. No beds available for planned over night stay…read more Total knee. Kept in holding area; no Bathroom available in room,very Poor pain management after knee block worn off. No crackers given wth oral pain medication during night; causing nausea and vomiting. Very unfortunate experience over all. Nurses had to get hot water from coffee pot to give sponge Bath. This is not acceptable care.

What started as a casual skate night turned into an unplanned audition for "Worst Fall of the…read moreYear." Spoiler: I nailed it. So off I went to Nebraska Medicine Bellevue ER, wrist in pain and dignity slightly bruised. From check-in to cast, I was in and out in under two hours--yes, TWO hours. I've waited longer for brunch. The staff was incredibly professional, warm, and genuinely funny. We even shared a few laughs about my skating mishap (because hey, if you can't laugh at yourself while getting X-rays, when can you?). I got triaged, X-rayed, casted, and sent on my way with a smile--and a very stylish hard cast. The quality of care was top-notch--thorough, efficient, and delivered with kindness and humor. Every single person I encountered made me feel seen, heard, and well taken care of. I've never had such a smooth, friendly ER experience. Seriously impressed. Thank you to the whole team--you turned a painful twist into a surprisingly great experience. Well, as great as a broken wrist can be!

I recently gave birth at Methodist via an induction, and I was very happy with the entire process…read more Between the nursing staff and my OBGYN, Dr. Gernhart, I felt like I was in good hands and appreciated the transparency and input I had with how my labor progressed. The nursing staff on the recovery floor were eager to help us learn how to take care of our first baby, as we are pretty much clueless! And, and many people noted to us, the food was very good. The only recommendation I would have is for some more proactive accommodations for the dads/support people who stay with the new mom and baby. Totally get that the mom and baby are the patients, but little things like having two towels in the bathroom instead of one, would go a long way in making their extended stay easier too.

0 stars. I recently delivered my 4th child in the PARKING LOT because a labor and delivery nurse…read moreclaimed I was dilated to a 2 and not in active labor.. her name was Faith and I sure hope she was fired after this incident. I begged and begged for them to keep me. An actual OB NEVER came to check on me because they were "so busy". I ended up staying in my vehicle in the parking lot and my baby came out 30 minutes later. It was horrific.

We were sent there but our check in procedures for a pulmanary test were not done right and we…read morewaited more than a hour and a half when we left we were told we would have to come back another time they did not cover up there mistake but also told us there were signs there that said if your more than 15 minutes late to let them know I did not see these as I told the lady at the counter that we were going to the bathroom if they called for us we would be gone my wife lost out on three hours of pay besides

I went here yesterday for my neurology appointment for an issue I have had with my hand for a few…read moreyears. The doctor I saw was extremely rude and passive aggressive saying things like "You should feel lucky I let you stay there" to my boyfriend who was in the room with me. I had informed her I have a hard time with needles and she proceeded to pierce into my hand for the test causing it to be in immense pain. It still hurts and I feel she may have pierced into the wrong spot in my hand. Then at the end of it all she tells me that she mainly works as a headache specialist and does "this stuff" (nerve work) on the side. The only plus side from my visit was the people at the front desk were very pleasant and kind to everyone but other than that the rest of my visit to the neurological institute of this hospital was a mess.

Nebraska, not to be confused with Neb Flanders from the symptoms... I mean Simpsons... and not to…read morebe confused with the Neb of your clitoris, has one of the best medical centers in the country (since we're speaking about centers, ahem). Fantastic medical facility and in fact one of the most underrated in the whole country. Quite possibly the best in the plains and across the Midwest. I'm good friends with one of the top people here who just actually transferred to California. I've been in here number of times and I think it's a great facility. Speaking of facility, I'd like to put my facility in your great. Would be 5 stars if medical help was free. It should be.

I was diagnosed with cancer I was so disappointed with there services i asked them for a alternate…read moretreatment no call back they never told me what stage I was or the type of cancer and last time i called the case manager told me to stop calling she set a appointment up without me asking so sad they treat people that way I wouldn't recommend going there