You make an appointment for service, routine inspection and oil change. An hour later car is still…read moresitting out front. Told 2 hours! No restrooms in new building, need to walk over to GMC building. What's going on? 3rd vehicle purchased here, never had problems.

Was working with Philip, but he didn't want to put the leg work in to look up the cars I was…read moreproviding Stock numbers. so I will be looking elsewhere.

As I've become increasingly happy with the results of Steve's Auto. My water pump went out and it…read morewas fixed within 2 hours. The Receptionist's are very helpful and polite. I don't go anywhere else for my Car repairs.

I was very impressed. I made an appointment and kept it. I sat, petted the calm big black dog and…read moregot out my cell phone intending to play games. I was halfway through my first game when my name was announced. My inspection was finished! I'm not complaining it was about 20-30 minutes. But I thought it would take at least an hour or so like my last place. I'm very pleased. I will go back from now on.

Where shall I begin ? A deer ran into the front side of my car and my insurance company…read morerecommended Smail. I immediately took my car to see them. They kept it for days and finally got back to me to tell me it was going to cost 12 K and final number was 9 K. I waited for 3 weeks and picked up my car and the right light where the deer jumped into my car was not working. I called and returned the car to Smail and they then said, they put a used light in the car and now needed insurance to pay for a new one. So I leave again and they call me to come in and the repair should take about an hour. 3.5 hours later I am still sitting in their small office. After 3.5 hours, they tell me the computer won't work so the new headlight and running light will not work and that I have to take it to the dealership. I make an appointment at the dealership in Pittsburgh and they take the car apart again and lo and behold find that there is NO LIGHT BULB. They have to order the bulb and again I must go in and get the bulb installed. One might say that Smail is not the brightest bulb in the chandelier LOL. I have never encountered such incompetence.

This is an updated post to one previous. I did post a negative review however this was early in…read morethe repair process, I can say that after a few issues Dennis went above and beyond in helping me get my car back to pre crash condition. I was contacted by Dennis multiple times where he was just checking on me to make sure my car was "just right" The work on the car turned out to be fantastic and I apologize to Smail Auto body for my negative review. I should have been more patient. Rob

Front door prices, they tell/show you what your paying upfront, no this price then it's something…read moreelse. It's not just subaru, it's all three. Sendell is family owned and ran, however they make that family feel extended to us. I been a repeat consumer for this reason alone. Anyone can sell you a car but these people are not like others.

What an amazing buying experience for me and my niece (20 years old who ) for her first car . John…read moreBistline had so much knowledge and treated both of us with so much respect . You can tell he loves his job . He had so much knowledge but wasn't arrogant at all . We felt so comfortable with the whole buying experience. Which is so rare . Chris King ( one of the owners ) was so amazing and so kind to us . Dealing with a Family owned business is so much easier than dealing with a corporate owned business . It went so smooth and we never felt pressured . Thank you so much to Sendell and John . You made buying a car fun again !

Place is filthy. Made an appointment but they were half an hour late. One guy was nice. The…read moreother two were not. I've used them before and things were great. Not now. It's Flynn Tire next time. BTW why did they put 40 lbs of air in all the tires when 35 was recommended by the manufacturer?

These folks always come through for me! Josh and crew treat…read moreme right! I take a fleet of my vehicles there for minor maintenance and inspection. No complaints from me.

They usually do appointments but when we explained to them that our engine was knocking and we…read moreweren't from here they took us in and let us know what the car needed and shuttled us so we could go buy food. They were super nice and helpful and did as much as they could.

In the past, I've gotten work done on my cars at Kenny Ross. EVERY single time I went in to Kenny…read moreRoss for whatever repair that needed done, they ALWAYS came back and said, "you NEED this and this and this and it's gonna cost you $1,000+++++ dollars"..... EVERY time! Being an intelligent person, it did not take me long to see what was going on there.....so I stopped servicing my car at KR and started taking my car to a mom and pop shop ever since. I'm not going to waste money on parts that I really DON'T need just because a mechanic has to hit his revenue number at the dealership.....AND also have them throw away perfectly good parts that are now forever polluting our environment, just for a quick buck. With that said, I needed new brakes and my mom and pop shop couldn't put them on because they are electronic, and need to be installed by a dealership...So I was concerned with going to another dealership like KR with the never ending reco's of parts that I don't need. Well, I called SMAIL Kia. They were able to get me in the next day, which was excellent. The mechanic had called later and said that I needed new pads and rotors, and it was going to be $825. I thought that was a pretty fair price, but a bit on the high side, but of course agreed to it and they installed the brakes. I came to pick up my SUV and the bill was actually $668 instead of $825....a PLEASANT surprise! AND more in line with what the brake repair should be in my opinion.....The mechanic said he was able to save me some money, and I told him I NOTICED that and APPRECIATE it! Everyone was very kind and professional and they washed my car before leaving. Nice touch! Bottom Line....it does not take long for a person to catch on to what places like KR are doing, and believe me they are losing a great deal of business because of their practices (Including mine). BUT SMAILS does NOT seem to be like that! I have to say that I REALLY appreciate people who try to save me some money, and for that I WILL BE USING SMAIL KIA AGAIN! Thank you!

A damaged tire requiring replacement was dropped off in the afternoon. (Road Hazard coverage option…read morewas purchased). Tire not available, warehouse ordered- expected to arrive next day. 5 days later- no tire. Calls in between were all excuses. Road Hazard coverage was a waste- after the "additional" costs were added in, when quoted the replacement cost. Retrieved the damaged tire & had a new tire installed in 15 minutes at a competitor nearby.

Had to stop here for a road trip emergency and I was really happy with how fast they were able to…read moreget everything sorted out! One tire needed replacing, called in and they saw us immediately. It's extremely clean inside and the prices are pretty good!