Climate change is real and beyond its effects on the earth, our housing is subject to all sorts of…read moretrials and tribulations from its wrath. The calamity that struck my house was the hail storm. It came with little warning and it was as disconcerting as it was brief as it was violent. When it was over, my screens were shredded and I had some paint damage. Seeing as that was all I could tell with my naked eye, I left it alone and kept it moving. That's when I noticed my neighbors getting roof assessments. I didn't want the headache so I tried to avoid it. But adulting doesn't let you skip out on the unpleasant things so I dove in to seeing what was what. Checking the Jelps, I found Bill Ragan and through Bill Ragan I found Chris. Chris was awesome. He walked me through what I could see and couldn't see. He had ladders, photos and information. He let me see that I sustained damage and needed a fix. When he gave me an estimated cost, I thought, 'I'm just gonna have to let this ride.' That's when he told me that insurance should cover it. Armed with that knowledge, I had an assessor come to the house. I was denied. Chris didn't let that be the end of the story. He convinced me to get an assessor second opinion. This time, he would be at my house when it happened. It did. He was. And I was approved for a new roof. The insurance company cut the check and I was on my way to a secured house cover. If I stopped the review here, it's an easy 5 stars. Chris was/is incredible. Unfortunately, Chris doesn't work on roofs. The crew came out (with Chris to introduce me to them and let me know what to expect) and they didn't share much of his ease, kindness or professionalism. They were unpleasant at best, rude at worst. A gentleman smoked a cigarette while he worked on my roof. The foreman was dismissive and unhelpful when I had questions. I texted Chris, who apologized, came on site and got the folks together but that wasn't his job. The job took two days and the install has held together fine (and the roof looks good). But being treated like trash in my own home is not something I take lightly. The crew did the work in mid-Fall. Thanks to climate change, it was still pretty warm out. Even so, I was preparing for my fall HVAC cleaning when I noticed a gap in the ceiling of my upstairs unit (in the attic). Not only that, connective piping from the unit had come undone in the roof work. I had a HVAC tech come out to fix the problem. He did so and showed me a few other pipe disconnections and gave me a horror story about carbon monoxide poisoning had I run the unit with the gaps and disconnections. Nightmare fuel. I texted the foreman. He went from unbothered to unresponsive. I went back to Chris who asked for photos, came out to inspect and brought Bill into the situation. Bill came out to my house, asked about what happened, listened, doubled checked the work (roof and HVAC) and covered the cost of repair. I appreciated that. And I appreciated Chris. But neither Bill nor Chris should have had to clean up a mess they didn't make.

The customer service alone is worth the price you'll pay for your new roof. We chose Bill Ragan…read moreover 3 other nashville roofers because they seemed honest, reliable, and I believe they'd be around to honor their warranty and guarantee (not the case for some of the folks who came out to quote.) They were also friendly, on time, transparent, and have great craftsmanship. The install team was professional and showed up when they said they would. The roof was replaced by the evening and the area around the house left clean. Bill even came out himself when an inspector thought he was problems. There were no problems because the roof was installed so well. The whole team is fantastic. Buying a new roof can be stressful but this team makes the process stress free.

Josh Glover and his crew did a fantastic job on our flat roof. They arrived on time, they were…read morecourteous, they didn't leave a mess, and they got the job done right. Their pricing was very competitive, and they absolutely over-delivered. They even fixed an issue at their own expense with an exterior wall that was not related to the roof project. Can't say enough about the job they did for us. Top quality. A+. Talk to Josh. He will do you right.

5 people showed up on day 1 for my 650 sq/ft house; by the end of day 2 there were 12-15 people…read morescreaming in my yard and the street corner.

ACA Roofing was fantastic to work with after a storm blew one of my gutters down. From start to…read morefinish, the team was professional, responsive, and thorough. Tiffany made scheduling easy and provided very reasonable estimates for the repairs. Manny managed the job and took the time to explain every repair step by step, which I really appreciated. Cowboy was incredibly meticulous with the repair and replacement work, and it showed in the final result. As an added bonus, they inspected my entire roof, sealed any problem areas with silicone, and nailed down loose tiles that had shifted during the ice storm. Overall, it was a 10/10 experience. I will absolutely hire ACA Roofing again, and I highly recommend them to anyone needing roofing or gutter repairs!

ACA of Hermitage and Gainsboro TN replaced a bathroom floor for me one year ago. The workmanship…read morewas terrible at the time. Cracked grout, transitions that did not match up, grout on walls and wood floors adjacent to the project and uneven floor tiles.They sent the same installer to fix the issues. He did not. I mistakenly paid for the job thinking they would stand behind it. They did not. Over the last year the floor tiles have cracked and are lifting up off the floor. When you walk on the floor it makes popping noises. It is obvious that the tiles are just simply sitting on the subfloor. After many months of attempting to contact the project manager he finally returned the call to inform me he no longer works for the company. He referred me to Tiffany with ACA. She came to my home and took photos. She later sent a text that the owner said it is not under warranty. I asked to speak with him but have not heard back from him for several weeks. Poor workamnship. Poor project management. Poor communication. Refusal to make this right. I very strongly advise anyone to stay away from ACA Construction in Hermitage and Gainsboro TN.

I had a small amount of wind damage; the metal flashing was torn from the facia (7 ft metal strip…read moreheld in place by 8 nails according to the estimator). I called Blur bird for an estímate for the repairs. Blue Bird sent out a Mr Underwood, I requested a quote for that repair and an additional estimate for under eave repair. He came me a quote for $900 for the metal piece and $700 for the eave repair. Way too much Blue Sky built into this quote. I got it repaired by another roof for a total of $550. My opinion is get multiple quotes, don't get rippt off

They're great at getting things resolved. I would recommend them to anyone needing roof install or…read morerepairs. These are your guys !

MidSouth Construction installed a roof at our home in early 2025. In the 16 months since…read moreinstallation, we have experienced three separate leaks in three different areas of the house. They addressed two exterior leaks only after repeated pushing on our part. They completed one interior damage repair, but a second interior repair that MidSouth was responsible for was never scheduled despite our repeated requests. Since May 2025, we attempted to escalate to management at least three times. We were never provided contact information by either the project manager or the receptionist, and when we finally reached the office directly, we were told the Operations Manager would not speak with us. Management did not engage with us until July 2026, and only after we sent a formal written complaint. When they finally responded, their emails contained factual inaccuracies, including attributing statements to us that were never made and characterizing repair work as "courtesy visits in an effort to assist." Regardless of MidSouth's position on warranty coverage, the quality of customer service alone warrants this review. At no point in over a year did MidSouth proactively contact us with updates or solutions. Every step forward required us to initiate, often repeatedly.

We recently had roof, gutter and porch roof replacement due to hail damage. Erik Popplewell was…read moreextremely knowledgeable and helpful. He worked well with our insurance company and made the process easy for us.

I just had a roof replacement by Mike Roy roofing. They did and absolute amazing job. The roof…read morelooks great, the ridge cap upgrade they gave me for free looks superb. I highly recommend them to anyone wanting a roof replacement regardless if it is paid by insurance or out of pocket. 5 stars from me!

Mike Roy did my roof in one day and his crew was courteous and did a great job cleaning up! the…read moreroof looks great!!

It's the absolute best company to work with! My insurance cut me a check for storm damage for…read more$14,000. Paragon Roofing came and cited several codes that needed to be met and a full siding wrap as we had damage the adjustor did not catch. We submitted a claim for $50,000 with supporting documentation, which was approved and paid out in less than 48 hours. Paragon is honest, consultive, and went to bat for me with no issues. Highly recommend!

Couldn't be happier with their service. Nick was informative and didn't try to up sell me on…read moreanything. I asked them to look at a few loose shingles I noticed and the next day they came out, inspected it, and repaired it. Fast, easy, great customer service from Debbie and Nick. Highly recommended!

Really down to earth, with fast and friendly service! Came to look at a couple broken fascia boards…read moreand helped clear out our gutters in the meantime, and offered to come back to help us put a shutter back on once he got the parts. Charged very reasonable rates as well! Will definitely keep Cory's contact for future roof and general handyman work!

Excellent work. They did everything that you expect a professional painting company to do. they…read moreremoved the electrical covers, installed drop cloths and tarps where required, cleaned up all smudges and bleed throughs and did a superior job. Will hire them again when I decide to do the remainder of the house.