The most wonderful experience. My agent was so helpful, professional and thorough. Chat rice…read morehelped me find home and auto insurance with much more coverage and much lower price than I've been able to find in years. I highly recommend the agency and my agent. Thank you

They're gonna hang up in your face because they don't know what how to do insurance. waste of time…read moreof you ask me

I discovered Eagle Rock while searching for a new insurance company for home and auto, and I was…read morelucky to find Eagle Rock just a few blocks from my home. They're a small agency with a focus on customer service that I'd never seen before. They found me excellent policies, and when the great flood of 2014 hit the area, they had an adjuster on scene within a few days.

Always there when i ne eded her. Good Staf support.read more

I have been a State Farm client for over forty years and have never been under such great care with…read moreNancy and Andrew. Professional, thoughtful and caring they have taken care of all my needs for my home and cars. Yearly reviews of my policies for proper coverage have saved me time and money in trying to understand the insurance industry. If you're looking for a new insurance company or agent, look no further! Nancy and Andrew are a great team along with the other agents in the office.

I have known and worked with Richard for more than a decade. He is an honest straightforward…read moreperson, and his moral compass always points north. My relationship with Richard started with a piece of corporate liability insurance he put in place for me. Since that time, my appreciation of Richard and his company has only improved. I highly recommend Richard Hodges and his team. Patrick Cain Morgan Home Loan Funding Corporation

Buyer beware. Misleading,dishonest, unavailable and absolutely no follow through or follow up. Our…read moresmall business was broken into and robbed and both claims were denied. We hired this firm for our small business under the guise of being covered for theft and vandalism, we got neither. "I didn't read that clause in the policy", is an unacceptable response from someone who's job is to read everything prior to selling you a policy. Our small business policy might not have paid them as much as a larger corporation's policy, however, we shouldn't be left having to rebuild on our own due to a lack of basic reading comprehension skills. The lack of compassion and empathy is infuriating to say the least.

Had a great experience! When I emailed them to come in and get some auto insurance, they were so…read morequick to respond and awe me right away! Ricky was very helpful and very friendly! He was able to get me what I wanted and at a reasonable price! Thank you ! Definitely recommend!

Micheal is the best in the business thank you for taking care of me. For all your insurance needs…read morehe has the best rates around.

Friendly and helpful staff that truly care! I'm so glad I found this office because they take the…read moretime to make sure you understand your coverages and are protecting all areas of your life.

I recently left this insurance agency. State Farm itself seems fine but the people working there…read morewere not good. I did get in an accident and had some other minor claims and they were taken care of promptly and fairly. The problem I have is with the representatives of this office. (1) Some guy who I had never worked with before started harassing me about getting life insurance when I told him many times in was not interested. (2) I was paying an insane amount for full coverage when I already had PIP covered through my work insurance, but no one asked me if I was already covered (which was the FIRST thing my new insurance agent did). Then I went to to get a quote for my wife and comparable coverage was half the price. We had no significant differences that should have accounted for this and the agent could not give me an answer as to why. I had been with them for over 20 years and my cost just kept increasing. They obviously do not value loyalty. I am getting the same coverage for half the price with AAA.

I am just now updating this review. I only became upset at his response after he was rude to me…read more Despite not being able to offer instance for pre-existing conditions at the time, this salesman was very rude and condescending on the phone. Even though this was 8 years ago, I still remember this phone call.

My review was suppressed on Google. Rick Young also disabled reviews for his Facebook and BizARate…read morepages. None of the posted reviews were anything like my actual experience with Rick Young. On 10-8-18, I inquired about health insurance from Rick Young. He gave me a Marketplace quote of: Blue Cross Select HMO Bronze 2018 plan = $21.33/month Lifesecure Personal Accident insurance = $38.20/month Out of Pocket protection plan = $35.28/month When I spoke to him again, he asked for information so that he could prepare an application. He also wanted me to give him payment information over my cell phone. I held off on providing my payment information. I wanted to talk to him in person first. Rick Young called me again during the weekend. He said that all he needs is payment information. I again told him that I don't want to give payment information over the phone & that I want to speak to him in person next week. Mr. Young wouldn't schedule an appointment. He told me to call him when I'm ready. I called other agents. The other agents explained that the Blue Cross Bronze plan quote for $21.33 was low. I would pay back any excess benefits I received at tax time. I was also told that the accident protection & out of pocket protection plans were unnecessary. The other agents also said they would meet with me rather than take my payment information over the phone. I decided not to get a plan from Rick Young. Rick Young contacted me on 10-23-18, though, to ask if I would accept his quote. I told him that I spoke with other brokers who told me that his quote was too low. When I asked what income he based the quote on, he based it on a figure that was $7000 less than my actual income from my new job. I pointed that out & said that I also have a part-time job that provides additional income. Mr. Young said there was a miscommunication. He provided a new quote of over $260 per month for the Blue Cross Bronze plan plus the personal accident & out of pocket plans. I told Mr. Young I would think about his new quote. I rejected it, then got coverage from another company. Mr. Young called me again on 10-31-18. I told him I had already gottten health insurance from another agent & that his last quote was too high. I also said that I had never had a personal accident or out of pocket protection plan before. Mr. Young told me that the coverage I obtained will be discontinued on 12-31-18, so I will need new coverage for 2019. He said that the quote of $260 was actually for a Blue Cross Silver plan. He can provide a Blue Cross Bronze plan for over $160. I asked why he didn't provided that price before? He said his staff gave him the wrong quote. He trusted his staff to do its job properly. I told Mr. Young that I would verify what he told me with the other agent. Mr. Young asked me to call him back. I talked to the other broker, who verified that the plan would end on 12-31-18, but that I can find another affordable insurance plan for 2019. I called Rick Young's office back during the afternoon on 10-31-18 & left a message with his secretary saying that I wouldn't accept any 2019 options from him. During the morning of 11-2-18, though, I got 2 e-mail confirmations that Rick Young had submitted 2 online applications for me for the personal accident & out of pocket protection plans without my permission. I called the 2 companies. I had the personal accident insurance application cancelled that morning. I had to wait till the following week on 11-5-18 to cancel the out of pocket protection plan application. When I called Rick Young, he told me that according to his notes he had offered the personal accident & protection plans to me. I told Mr. Young that I had never accepted those plans nor told him to submit applications for me. I also reminded Mr. Young that I had left a message with his secretary stating that I wouldn't get 2019 coverage from him. Mr. Young had nothing to say. I am surprised that he used information I had provided to submit 2 unapproved applications. I submitted a complaint against Rick Young with the Michigan Department of insurance at (877) 999-6442. I won't have anything to do with the Rick Young Agency again.

We engaged MFC for a major claim on a commercial building. I gave them 3 stars because they did a…read morenice job on our claim but their communication is poor. On the bright side they are very knowledgable and capable; without their help we probably would have been totally screwed over by our insurance company. They also gave us a very favorable fee as a percentage of the total claim. Besides that, I probably would not use them again because the communication isn't good. They often don't respond to phone calls or emails in a timely manner and don't always follow through on what they say they are going to do. I requested a periodic update on the status of the claim at least once per week and, although they said they would, it didn't happen even if I contacted them to find out. If the follow up and follow through was good, these guys would be the no-brainer go-to but the frustration of being in the dark just isn't worth it.

If you ever have a major home owners/renters insurance claim call these guys the immediately after…read moreyou hang up from reporting your claim! They work hard and fast to get you the best claim settlement. I loved my insurance company and never had an issue... until my first major claim. It was a nightmare that dragged on and on. I was lucky enough to have a casual acquaintance refer me to Tom at MI Fire Claims. Tom, Dom, and Gary are great guys who I felt really cared about helping me get a fair settlement from the insurance company. They were able to double the settlement my insurance company initially offered me, well worth the 10% fee they collect from the total award. Can't say enough good things about them.