First I would like to say this guy is sooo unprofessional when you write an honest review on facebook he will block you so no one can see the post. I have been insured with his company for over ten years and stayed until there became problems. In the last two years this company becomes so unresponsive and say things they will call you back but never get that call back. Especially when the call only needs to be last five minutes to just turn an autopay. They are so fake as a company acting like that want the business and care about you but they don't. Once you are a customer they will do you dirty, change things in your policy and not notify you so pay attention. read more

Had to downgrade my review. Without my agent Alana, this agency stinks. Price kept going up and couldn't get a response from the franchise owner Bashore. When I cancelled policy they just said 'CYA'. Really?? Terrible. read more

I have worked for Mike Bashore since 2012. Prior to working for him, he was responsible for training myself and other team members for State Farm. Joining this agency has been one of the most fulfilling life choices I have ever made. Being able to provide protection from the number one home and auto insurance company is something that I take pride in. I have seen the impact of having life insurance on a family when they need it most. Anyone reading this I would just encourage you to call the office and schedule a appointment to sit down and review your current coverage. From the small fender-benders to the major devastations, we want to make sure you are properly covered. read more

After having the opportunity to work with such an amazing team, now being a client of Mike's agency, this team goes above and beyond to make sure you and your family are protected from anything life has to throw at you. Jason, Mike, & Alana have saved me well over $1,000+ each year while providing me much better coverage! read more

Mike Bashore helped me insure my home and car and saved me hundreds of dollars compared to my previous insurance policy. He took the time to explain everything in detail. He made me feel like he really cared that I understand each detail about my policy's. He spent more time explaining things to me than my previous insurance company ever did. Highly recommend read more

I have been in the insurance for around 5 years & this is by far the best agency I have ever worked for. Mike is a wonderful agent and always strives for the best for his clients. He is a wonderful agent. We take pride in helping our policy holders understand their insurance. read more

So finally today, Mike Bashore was able to fix the insurance issue after 45 days, 12 phone calls to his office, 4 emails, and roughly 7 hours of my time. I am not thrilled with the quality of care, but am hoping that in time, I will have enough good experiences to cause me to update this Yelp once Mor. read more

Follow up review in response to the Agency's reply to my original review: The fact that I had a car accident was not the reason for the "inconvenience," as you call it. The problem was that your agency added coverage to my new 2017 Jeep Grand Cherokee that was copied over from my son's 1998 Buick that he was getting rid of after taking possession of my 2008 Jeep Liberty. That is absolutely ridiculous and no agent or anyone working in an agency should ever have allowed that to happen. And as if that weren't bad enough, the claim with the rental car company wasn't paid for over two months, causing me to receive three threatening letters from the rental car company, with the last one notifying me that they were going to have to turn me over to collections and that until the matter was settled, I couldn't rent from them or any of their other partners. And to make matters even worse, I was told by someone in Claims that they would reimburse my deductible since I'd had to call them more than once to get the claim paid and that the cause for the trouble was all State Farm's responsibility. But since there were no notes in my file, I will not be getting that refund. And while this was going on, I found that you had put the wrong primary drivers on the policies. The insurance certificates are correct and had I not checked my policies, I would never have known and would have been paying the wrong amounts on both policies. So the only concern left is that you could have given me a call yesterday afternoon or this morning, since you knew how disgusted I was with your agency. And you could have offered to reimburse me my $500 deductible, either as I was promised by Claims, or as a show of good faith. I just called to have my polices transferred to another State Farm agency and I certainly was not given the impression that there was any responsibility taken for what went on. Original review: I bought a new Jeep Grand Cherokee in May and gave my old Jeep Liberty to my son, who then got rid of his old Buick. I went on vacation in June and dented a rental car. National Car Rental sent me a note to tell me that I didn't have coverage to cover the difference between the $500 deductible I paid and the full charge for the damages. I called the State Farm Claims department and they confirmed that I didn't have coverage. I called Mike's office and was told that they'd mirrored my son's coverage on his beater to my brand new $42,000 Jeep Grand Cherokee. Makes so much sense, right? Gave me a warm fuzzy feeling knowing that I was driving around without collision or comprehensive coverage. They said they'd fix the coverage resubmit the claim but I received two more past due notices from National, with the last one threatening to take me to court and to let me know that until the matter was settled I couldn't rent from them. The last time I'd talked to someone at Claims, they told me that they'd pay the claim and refund my deductible. I just called the agency the other day when I noticed that the primary drivers are switched on our two policies. This made no sense to me since the insurance certificates show the correct drivers. After telling me that they would fix that, which does make a difference in the policy cost, I asked about the deductible refund that I still hadn't received. The next day I received a voicemail from the agency telling me that I must have "misunderstood" my coverage. I called and told them that I understood my coverage just fine, but I was specifically told by Claims that I'd be reimbursed, probably because they knew that the agency had caused all of the problems with getting the claim paid. So the agency then called Claims and told me that Claims didn't have anything in their notes to support that. I then said that if Claims wouldn't refund the $500, I would certainly hope that the agency would in order to compensate me for the errors made, the hours I have wasted on the phone, and the fact that my reputation with National Car Rental was ruined. This has been a horrible, stressful experience. I was told that they were sorry but there was nothing that could be done. So I'm switching to another agent. I am certain it will be a better experience. It can't be any worse. read more

Stay away terrible service; the were very nice with excellent service ; but The became the worst no service what so ever they don't return your calls they are rude they promise you prices then change them after the first month you pay...... Don't know what is happening with them. But I am changing them for sure soon. read more

Bait and Switch. Chelsea was not forthcoming about the obligations of discounts provided in the policy and did not even describe the "Drive Safe and Save" discount. A couple weeks after signing up for the insurance I received a package requiring that I place a surveillance system app on my phone connected to the car. There is no way I would participate in a program that tracks my vehicle, and me, through my personal cellphone. When I did not download/register the app I started receiving price increase notices. People from Bashore's office called to make sure I had "completely satisfied" ratings to pass on to them. When I provided the feedback I had no response. They were supposed to pass work to Bashore but I still have not heard. I have followed up with email and still no response. The only thing the original sales agent was most interested in was my response to a survey rating her performance. In fact, she asked me to return that before I was able to have the policy fully initiated. No wonder since the notice about the surveillance program wouldn't come for another week. I would like a credit for the price increase based on the lack of forthcoming behavior. Allstate was a close second choice in changing insurance companies. read more

i am very disappoint with the experience that i've had with the micheal bashore office of state farm. the customer service representatives never call you back with concerns you have and they all seem as though they have attitudes in the office. micheal as well is also very unprofessional due to not obtaining all of the proper information from upon starting my insurance. then i called to change my credit card number last month and the lady that i spoke with said i was all set and come to find out she never changed it at all. this is the worst customer service i have seen in my life. if you know whats good for you, you will not obtain any insurance from this office i will be canceling upon my end date. i wonder not recommend them to a bum.... read more

came in for the dog, stayed for great customer service and saving money on car and home policy