My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Absolutely fantastic! Quickly assessed our problem, and fixed it on the spot. Tom did not upsell…read moreus; and a very professional and nice person. Tom have a customer for life!

Mr Sweeney answered the phone and came to my house immediately when I heard a very loud noise in…read morethe bathtub when the washing machine was draining - I can only describe it as: "Glub, glub, glub." I was terrified by the thought that sewage would come pouring into the house. I know someone who had that happen and it was a nightmare. Mr. Sweeney had the most up to date equipment available. He ran a camera down through the toilet to see what was happening - and it was bad. The roots of a massive cherry tree had gone into the pipe and clogged it. When the backhoe started digging, they found a full septic tank the house was built in the 1950s. Unbelievable. It was just left there when the house was connected to the township sewer system. The full septic tank sat there for decades apparently. We had no idea when we bought this house 3 years ago - maybe the previous owner didn't know - or maybe they knew and did not disclose it. The sewer pipe zig zagged across the yard to avoid the septic tank! It's surprising this crazy mess lasted as long as it did. The tank was pumped out and broken into pieces. Mr. Sweeney did not increase the cost !! So now we have a proper sewer pipe to the township system - and the full septic tank is gone. I am so grateful to Mr. Sweeney, his son and his crew for helping us. And he is an incredibly nice guy! He briefed us every step of the way. Sweeney's Mechanical is absolutely the best !!

Easily the worst business I've dealt with while living in Bensalem these past six years. They…read morereplaced our garbage disposal and "fixed" our leaky shower. The shower is now worse than ever and the garbage disposal stopped working after less than 4 months. Even worse, in the last 8 days I've sent 3 texts, called 2 different numbers twice each, and left a total of 3 voicemails. I've not heard a word back from them. I'd highly recommend looking elsewhere.

I turned to Yelp to find an HVAC company to install a natural gas heater in my garage. I came…read moreacross Northampton Heating and A/C and was happy to see 1) they were local and 2) all the 5 star ratings. I figured all those 5 star ratings couldn't be wrong. And happily they weren't. Throughout the whole process, from quote to installation, Bill was informative, friendly, neat, and professional. He took pride in his work and genuinely appreciated being able to be of service. He even went above and beyond and replaced a busted vent he noticed on our clothes dryer. I'm looking forward to a warm garage come next winter and will be calling on Bill for any future heating and A/C needs.

I continue to call Bill when I have a heating or cooling problem. I just had him here today (Oct…read more2020). He's as good and honest as I remember. He fixed my furnace. The pilot light wouldn't stay lit. He worked his way from all the obvious and inexpensive fixes and only got to the more more expensive ones when the simple fixes didn't work. He communicates very well -- he told me what he tried and what was next as he went. I ended up needing a new gas valve and pilot assembly. In my 20 years here, I have never seen my pilot so strong. I'm very pleased with his work. He also helped get my potbelly stove with a gas assembly working again and had some helpful thoughts for how to make it retain more heat.

Good work but for double the price. Way too official - make…read moreyou sign waiver for repairing a A/C

Made an appointment for a free estimate (per the Yelp website) for a plumber. Prior to coming out…read moreto our home the tech called to say there was a $250 minimum charge to come for an estimate because we were not "members". This was an absolute scam. The Yelp representative (Kelly?) had replied to my inquiry regarding the availability of a plumber and said one was available the same day to come out & provide a free estimate . I agreed & Christian Plumbing called & said a technician would come @ 3:30 PM. Around 2:30 PM I received a phone call from the technician (Nick?) saying that there was a service call charge of $250 to come out to provide an estimate. Talk about "bait & switch", this was the worst scam ever.

I've had JA Smith servicing our HVAC system for 2years and I'm completely satisfied. They stand by…read moretheir work and are competitively priced. Their technicians are knowledgeable and respectful of our home. I would recommend them for any residential installation project or any maintenance requirements.

Our family of 5 (including 3 young kids) has been without heat for over 4 weeks due to exceedingly…read morepoor service from JA Smith and I would urge you to avoid their business at all cost. We have no clear path or timeline for getting our heat back and are extremely concerned at the integrity and competence of this business. Ours heat stopped working in the downstairs part of our home which includes the kitchen, living room and kids basement playroom. It took them 3 full days to send someone to investigate the issue despite it being below freezing the entire week. When someone finally did arrive, they told us a critical part broke and we needed to wait 2+ weeks for it to arrive. Then they brought the wrong part. Then they said the part still isn't fixing the issue. In the meantime, we've endured multiple days of below freezing temperatures, a snowstorm and multiple dinners literally wearing coats. We've tried calling the owner and his response was entirely unhelpful and apathetic. At this point, they can't explain why the system they installed one year ago isn't working. In the meantime, the service people that have come to our home have literally napped in our kids playroom couch and smoked pot in our driveway while "waiting for tech support. Attached is an image of my kids couch in our basemewhich is drenched in sweat and body odor from where the most recent techs slept. We've also spent a fortune on running space heaters to keep the house mildly functional.

Arrived as scheduled. Eli was my technician. He was polite, well spoken and presented himself well…read moreand he was a very knowledgeable technician! He explained to everything he was doing and completed the repair in. timely manner. I would definitely use Retro HVAC again for a repair or a complete install.

Sold us on a family company. Showed up day of install with larger unit, placed outside unit…read moredirectly next to back door. Which my husband did not want, Anthony wouldn't move it. Was in a "got your money let's get this done quick job" kinda mood. Didn't connect part of unit (return) had to come back and take apart to fix only bc we noticed. Placed larger unit that we did not pick so close to powder room door you can only open door half way to get it, he did not care. If we got the unit that we agreed on it wouldn't be so giant in the space. Thermostat has been wacky since February. He told us needs to be replaced. Texted Anthony every week for over a month no response. We've been ghosted. Horrible experience basically our warranty is void bc we can't even get an answer from them.... Anthony you know who this is...if you'd like I can add screen shot of all the messages we've sent to you. We've been texting since February about our thermostat replacement. Don't reply with we can't verify this. And to call your office. You never answer or reply!! Check your texts or I can add pics to this review. Total BS.

WOW- Thank you SO much 7Sons for coming to our house after dinner hours to fix our heater. Mike was…read moreextremely helpful, kind and efficient. HIGHLY RECOMMEND! We will be passing along his information to family and friends. Great price and doesn't take advantage of you and your situation.

My AC went down during this current heat wave. Matt came out the day after I called to take a look,…read moreand had a new system installed within a week! Very professional, honest & fair !! Went above and beyond!

Horrible customer service. Techs can be rather rude when faced with the truth, and the front…read moreservice desk is more than hesitant on really helping you out.

After having a service contract w/them but it was not renewed as they do not auto-renew, send…read morenotice/etc., my heat went out. I called said I would sign and pay for a new contract. Was told they would call back with a service date. They did not. Called them again and they apologized and promised to call back by the end of the day with a service date. Again no call. Poor customer service. Had a another company come out and was shown how it was poorly serviced, if at all. do not use them. I am now fixing a bigger problem that would not even had happened had the technician done his job.

I had a new heat pump installed last month by Joint Way. I'm satisfied in every way: quality,…read morevalue, expertise. I highly recommend them.

After having Joint Way install a split system in my house, the only question I was left asking is…read morewhy I took so long to get it started. The short version of this review is that Alex and his team make things easy. They provided top quality service, at reasonable prices, and were done quickly! The slightly longer version is after several years of talking about getting a split system to replace the various window units I'd been using, I finally pulled the trigger this year. I had several contractors out to provide estimates. Right out of the gate, I appreciated Alex's approach. While the other contractors discussed various options with eyeball estimates, Alex actually took a few measurements to come up with ideas which could actually be implemented. As a result, he presented a few ideas on how to run things that others missed and (imo) offered the best end solution. Obviously pricing is going to be specific to the job at hand and a variety of other factors. In my case, I found the pricing to be very competitive while offering name brand and better equipment than others. A small deposit was required, which is fairly standard. When it came to installation, the team worked hard, quick, and clean. I got a 4 zone unit covering my Master bedroom, office, guest bedroom, and living room. They worked a slightly long first day to get all the physically installation done (along with all the loud work, so to speak). They came back for a half day to tie up the electrical, help me get the wifi setup, and wrap up. Regarding the electrical, in my case they needed to add a subpanel and when they noticed a few things not done quite right in my existing box, they made the necessary fixes/adjustments! The end result was top quality across the board. I'm comfortably sitting in the A/C as I type this review. Happy to provide Joint Way a 5-star review and have already recommended them to a few friends considering split systems. Hopefully this review and the accompanying few photos help your decision making process.