Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

Found them here on yelp. Cannot be more satisfied with how professional and well priced! You won't…read moreregret using them if you need a chimney sweep! There are a lot of scams out there. People charging almost 300$ for a sweep! Be careful. Call these guys first!

We continue to use Clean Pros each year to clean and maintain our chimney and fireplace, and…read morethey're great! Quick, good communicators, and so tidy including wearing shoe covers and masks. Definitely continue to recommend them to all.

Easy to book, friendly helpful and knowledgeable tech, gave thorough explanation of issues and…read moreprovided a prompt report were all helpful with a recent inspection for a home purchase.

I highly recommend A Cozy Chimney! They completed a big, time-sensitive project for us (majorly…read moreleaky chimney that needed to be rebuilt inside and out) that other companies said was too large and too intense of a project for them to take on. Their estimate was thorough and fair. Eli and his team completed excellent work, and even went above and beyond in doing things like covering our chimney with tarps until the work could be completed. It's obvious that they take pride in the quality of their work. Shenda was also great to work with - she made sure to answer all of our questions and patiently helped us to think through our options. We will definitely work with them in the future for our chimney cleaning and repair needs.

My caldera dealer and I in new orleans have been trying to figure out the new freshwater salt in…read moresystem, so I called the caldera manufacturer watkins but couldn't get many details. Then with the dealer directory brought me to this dealer in California, i was told someone would call me and did. Darrian went above n beyond to help me with all the details even though they're not my dealer. WATKINS SHOULD be very proud of this dealer who's representing they're products. Thanks Darrian. ​

We purchased our Regency gas insert from Berkeley Heat some time ago, maybe pre-Yelp... The…read moreexperience was great, they had an installation referral that felt like he was in-house. We had service once, which was easy to coordinate. We still use the fireplace just about every day from Nov-Feb. I dropped by today fully intending to buy a new remote because ours was flakey. They took one look at it, the battery connector was bent-in a little from so many years. It was an easy fix. I wish I would have grabbed the guy's name. He was so gracious, bending the tabs back. The ease of which he handled my simple issue in such a pleasant way left me smiling and reminded me what a great experience working with them has been. This is a long overdue recommendation for Berkeley Heat, they are awesome! I'm so happy they're in the community and they've been here for a long, long time!

Travis,…read more Knowledgeable and did a great job on my chimney. Highly recommend and was the lowest cost I received.

Travis showed up nearly an hour late for an appointment with attitude no less. He mentioned on…read moreseveral occasions that he has been doing this for 35 years. How this could be, is beyond me.

Got the premium package which was slightly better pricing. Easy to schedule and good communication…read more Had to change my appointment due to emergency which was fine. Showed up about 20 min late after the assigned window, but would have been nice to update me earlier. Seems like they did a good job, took around 1-1.5 hrs, however left a lot of dust and debris after on my kitchen counter and on the bed in the bedroom after they left. They also helped me change the air filters in the heater. Addendum: upgraded to add 5 stars after they reached to to rectify the situation. Appreciate it

I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

Let me add to the list of five star reviews. I had a…read morecatastrophic failure of my 30 year old gas Fireplace, which resulted in an explosion. After reviewing the damage, Marvin indicated that it could be rebuilt and upgraded. After securing all necessary parts, Marvin and his associate completely rebuilt and upgraded the fireplace. It is important to note that gas fireplace components and starter assemblies have been much improved in the last three decades. I highly recommend FTS for service, repair and upgrades. Don't wait for an explosion.

Highly recommend! Marvin runs a family-owned business and was prompt, honest, affordable, and…read moreprofessional. He was very clean and respectful of our home--laid out cloths and used a vacuum to ensure no dust was left behind. On the first visit, Marvin got our fireplace working but noted that the fan needed to be replaced. He ordered the part and came back to install it. What really stood out was his honesty--he realized I had overpaid on the first visit and proactively refunded me. That level of integrity is rare. I would absolutely recommend Fts Fireplace to anyone needing fireplace service.

Great service. I'm a return customer and I'm happy I stayed with Den Defenders! Our technician,…read moreAnthony was excellent.

Super unprofessional. Booked an appointment with den defenders to put in $1000 worth of screens…read more They said someone would arrive between 830 and 12:30 PM, so I took off work to be home for them. No one ever showed. When I called to ask what was going on, they said their guys couldn't arrive until 1 or 1:30 PM, they couldn't be sure exactly. Which means I would now have to also take off the afternoon, and dedicate an entire day to this installation. They didn't offer a discount for the hassle or inconvenience. There are a million other companies in the Bay area that install screens that actually care about customer service. Skip this place.

Omar, one of the technicians, was just at my house to do annual maintenance on our gas fireplace…read more He is OUTSTANDING! Efficient, fast and professional. I will only use Creative Energy for maintenance from now on!

Wesley in the office was the person that arranged our service call. Simple as could be by way of…read moretexting. He set it up and sent Dave a 30 year employee. Dave was friendly professional knowledgeable and repaired our spa. He checked everything for proper operation and instructed me about best practices to keep it running without any problems. If you're lucky enough to get Wesley in service and Dave as your technician you'll be impressed. Keep up the good work gentleman!