They will service your car for things that you did not give permission for and then charge you. Just avoid this place if you can.

Amazing and quick service ... Didnt even have time to get mechanic's name. Thought I blew my transmission in my RV coming up the hill from Denver but these guys saved me a lot of time and money just by taking it for a quick drive.(electrical connection) Highly recommend them! read more

I was coming up I-70 heading west when I heard a thumping noise coming from my vehicle. I had just had my engine replaced so I knew that this was not a good sign! I pulled over and immediately googled the nearest mechanic and found Mike's Mountain Motors. I called and Reed answered the phone, he was very nice and said that I could bring it in and he would have a look. I took it in and he came out and took a look as promised and even did a test ride with me. We discovered there was an issue with the previous mechanics work and that I needed to take it back to them immediately. I'm so thankful that Reed took time out of his day to look at my vehicle even though he didn't charge me a dime! I was very impressed with his professional attitude and willingness to help! I would definitely recommend going to them if you're in the area! read more

My car overheated in the mountains last week and was towed to Mike's Mountain Motors. There, they replaced the radiator, but upon picking it up, we weren't able to get out of town more than 20 miles before overheating again. The second place we took our car to after that was shocked that Mike's did not replace the radiator hoses along with the radiator, causing coolant to spray all over the engine. Now we're looking at a basically totaled car. I fee like after pumping $600 into a new radiator, I should be able to drive more than 20 miles without it shutting down again. read more

Straight crooks! They had my car or over two weeks and the day I finally get to pick it up. Jim tells me I need a new battery and its going to cost almost $500. Well needless to say we didn't replace the battery and old battery is still working. We're locals an have used Mike's before. I think they might be under new ownership. We will not, will not use them again. read more

These guys are straight shooters, which in my humble opinion is the most important characteristic a auto shop can have, I originally brought my vehicle to a chain establishment in Frisco (Big-uh-OH) and they recommended $3700 worth of repairs. I brought their estimate over the Mikes and they stated that although Big-O got some of it right, but some of it was unneccesary, and they explained why. I walked out of Mike's at around $1700 the next day. It has been a few weeks and all seems well, truck drives better then before and better then expected. Mikes Mountain Motors will get my business and my recommendation. read more

Too bad there aren't zero stars. Super shady shop and even shadier employees. Told me a needed a new radiator which was going to cost well over $1000. Took it it big o down the street and they replaced the thermostat and some misc. hoses for around $250. I've been driving around for 3 months now with no issues. Don't let them near your car. read more

USED TO BE GREAT & RELIABLE. CURRENTLY AWFUL CUSTOMER SERVICE, UNRELIABLE, SHADY PRICING I have been resident of summit county (7 yrs) and have used Mike's Mountain in the past for simple repair diagnosis and to mount tires. I've even recommended them to anyone that asked for repair shops. My past experiences at Mike's have been pleasant, straight-forward, and priced fairly when working with J.C. It seems as though Mike's has changed since I was last in for repairs (6-10 months ago) I called this morning to get a price quote on new tire mount and old tire disposal. I was surprised when I called and the phone was answered by Reid. I asked Reid for some quotes and he began to verbally think out loud the prices. "So, it would be $20 and $17 and shop fees and taxes." I asked for Reid to give me the cost of mounting 1 tire and disposing of 1 tire. Reid, once again, provided me random dollar amounts and then a total cost. At this point, myself and Reid were frustrated at the communication breakdown. Reid hung up after telling me, "I don't have time to do an invoice for this, if you want it done it's about $70." I was disappointed at the lack of customer service and STILL CONFUSED at how much it would cost for my tire mount and disposal. So, I tried again. I called and asked to speak with a manager. The gentleman said he was the manager, I asked his name and not surprisingly it was Reid, again. I asked Reid for the cost to mount 1 tire. Reid gave me a price that was the same as he told me before to mount 2 tires. COMPLETELY CONFUSED. I asked, so what is the price to mount 1 tire. Reid became flustered after he gave me the same answer again. Lastly, Reid was so overwhelmed with breaking down the prices and providing me with accurate, honest pricing that he told me to take my business elsewhere to the Big Uh-Oh across the road. In summary, the shop used to be great. Now they have simple minded, unfriendly, unwilling mechanics that don't want your business unless they can pull the wool over your eyes. STAY AWAY. SHADY AND UNTRUSTED! read more

I have gone here for 7 years and They called the cops on me for "harassment" when they refused to return my car to me. I took it in for an oil change and to get looked over because I was leaving for a road trip to California that weekend. I was told it would be ready at noon and when noon passed I called and I asked when it would be ready and with attitude the so called manager, reed, said "no earlier than 3" (super helpful). I never received a call when my car was ready so I called the next morning and was told "there must have been a miscommunication". No there was NO communication. I went into the shop and mentioned that it was unacceptable that I never got my car back or at the very least a phone call to let me know they were keeping it overnight. Reed told me I should have known it was ready even though I never received a phone call! At this point i cut my losses tell Him I'll pay and handed him a voucher for a free oil change that I had recieved from one of their employees the last time I was in there and he took it from me looked at it and threw it in the trash without a word to me. He ignored me left he desk and went to work on something else without resolving our issue saying "I have a shop to run" and refused to let me speak to the owner who he claimed wasn't there. I had to find the owners number online and left 3 messages. He then called the police because I wasn't going to leave without speaking to his boss about the disrespect he had shown me. I can not believe a business would call the police on a customer of theirs for trying to give them business. Finally the owner came out from the back he was also quite rude and I could tell he just wanted to get rid of us but actually made the manager apologize to me, he did honor the oil change and gave me 5 percent off, not enough to make me ever return to their business again. read more

Our Honda Odyssey's alternator went out in Breckenridge; I called AAA for a tow and recommendation of a mechanic close by. AAA recommended Mike's Mountain Motors in Frisco. I called and explained the issue and the guy said he probably would be able to help us out since we are on vacation and over 1000 miles from home but when the tow truck dropped our van and us off; the owner was less than willing to help us. He seemed like we were putting him out by asking him to work on our van. He complained about working long hours and having a life himself. I wish him well on his life but I would never send someone to this mechanic. Fortunately, there was another mechanic next door who was willing to help us and get us back on the road. read more

I was recommended to go here by AAA. The shop was not able to solve my problem, and still charged me for the time the mechanic spent not fixing it. Overall customer service was rude and abrasive. I left very unsatisfied with my experience at Mike's Mountain Motors. read more

A car that breaks down on a long road trip is bad. A large repair bill that is in the middle of a financial situation is worse.But the fellas at Mike's not only do good work, they are compassionate and concerned, and do the best they can with the difficult situation they are in. An hour away, there are shops a plenty with ready access to parts. They are in a tiny town with reduced access. So what they cannot do in discount, they make up for with professionalism, strong work ethic, and exemplary customer service. I do not always break down in the mountains of Colorado, but when I do, I take my auto to Mike's Mountain Motors. Stay agile, my friends. read more

NIGHMARE WITH A SUMMIT COUNTY MECHANIC -- PLEASE READ THIS! Imagine moving across the country to live the Colorado dream...and just 2 hours before reaching beautiful Summit County, your engine blows! (It happens). So, you keep a positive attitude while paying an enormous amount of money to have your car towed to Mike's Mountain Motors in Frisco and have the engine replaced. A huge expense, but the car has a new engine, all set, right!? Not so fast...NOW imagine that within 2000 miles, THAT brand new engine blows! What...how? Well, I will tell you!... According to the diagonis of what went wrong with the engine (from the American manufacturer that has been in business over 70 years) the mechanic that installed the engine dropped or otherwise LOST A NUT in the engine, causing a piston to explode! SAY WHAT? Well, there is a warranty, so no biggie right?....Uh, yes, this becomes more than a biggie...so please keep reading! Sadly, these new Coloradans are stuck with the inept mechanic who installed the first engine to install the replacement because they have to...oh boy! OK. So, they believe it is what it is, and believe they have no rights. The mechanic has ordered a new engine and they will replace it per warranty...All's well now?...Uggghhhh, they wish...Now...don't stop reading. WHO would believe that, the second new engine would also fail? What are the odds? Well, when you are stuck with the mechanics at Mike's Mountain Motors because of warranty the odds are clearly astronomical! And...yes, you guessed it. The failure of the second engine appears to be mechanic error again! Let's look at the time line, at this point, it has been 2 1/2 months...yes...2 1/2 months! No joke. Sound like a nightmare yet? Wait! There's more. When the call came in from the mechanic saying that they needed to replace the second brand new engine with a THIRD, brand new engine, the answer was no. Common sense and/or panic kicked in and the answer was simple. They wanted their money back! How could they possibly agree to do this one more time, allowing an incompetent auto repair shop to fix the car they rely on safe transportation for their family, to get to work and more. Why should they have to receive a third engine? This has to be the end, right? Of course not. Not when dealing with Reid, the rudest service manager ever, and Mike's Mountain Motors! Turns out, the mechanic not only told them they would not refund their money, but they they held their car hostage, even denying them entry to it to get personal stuff out of it! Then they ordered the third engine and as I write this, they are supposedly installing it against their very vocal wishes! read more

All the oil drained from my Sienna as I was buying gas. My car was towed at midnight here. They assessed the oil line problem and got parts quickly. There was no add on whatsoever for out of state plates. It was clean - they were professional. The work was completed as promised. Extremely reputable. read more

Excellent service! My daughter and I were traveling from So. Cal to No. Il. When we experienced mechanical problems AAA referred us to this shop. They were very professional and sympathetic to our situation. Immediately fixed our car and had us back in the road. Highly recommended ! read more

AAA MEMBERS BEWARE! If your car breaks down on the mountain pass, do not get towed here. Rude, incompetent and they will rip you off anyway they can. Take your car anywhere but here, even if the tow will cost you more out of promise. read more

Where to begin.... Ladies weekend in vail, and had a rocky start but ended up being great. Shit happens, and cars break down. I get it. I have AAA for a reason, to help me out of a jam, and when you're in the middle of nowhere going up the summit, you don't have many options and it would be nice to have great place to help you get home. Because more than likely we're all tourist, I'm sure the locals all know not to come here because it's not exactly known for its customer service. That's brings me to Reid. I don't know how he got the manager position of this well known company. I don't know who "mike" is... But he should be more concerned with the type of person he has manning the front desk. That man has no customer service skills whatsoever. Kyle, on the other hand, was very pleasant and helpful. But more about REID. Four lovely ladies (if I do say so myself) stranded in the middle of the mountains asking you for some help, not once, or twice, but THREE times and you still look at us like we are the stupidest people that ever walked in, and you want treat us like that? Oh, and Reid was super vague and unhelpful. Got there before they opened hoping we could be first, we asked when it could be looked at because we had a 8 hour drive home, and he said "late morning or early afternoon" cool? So I realize no one is in rush to help us out at all, but LATE MORNING MEANS 11ish to Texans... I don't know about here. Then I walk in at 11 and ask if it's been looked at or even just a closer time and he repeats the same thing as if I'm there at 5 am tapping him on the shoulder. Just ridiculous. If you need an exercise in patience, this the place to go. So to relax, we wasted time at native roots. Reid, if you're reading this. Go learn some customer service skills from Tim. Maybe you'd be a more likable person. In hindsight, I should have read the yelp reviews before my first encounter with Reid. He is rung over the coals, RIGHTFULLY so. The most unpleasant man I think I've ever encountered. read more

They don't even deserve one star~ Horrible! While traveling through the area, from out of state, I had to get AAA towing. When asked for an estimate - they came back an hour later with 'you must pay' attitude and then the harassment started. I took the keys and estimate and left. They called the Police and they said I have a warrant because I left with the car. Reed left threating text messages that 'he knows the law and I will go to jail, lol'. He even called my mother (somehow found her number on google) She had to pay almost $175 for the estimate so I didn't get arrested (they were now called the estimate 'diagnostics'). The estimate I had said 'estimate only do not pay' - it was unsigned and no work was done! SERIOUSALLY! ! These people are obviously pros at ripping people off. I wish we read these reviews before going to this dump! read more

Worst place to have your car fix. I would not recommend anyone to go there. Their manager, I believe his name is Reid or Reed is an arrogant, useless person. I had the worst experience of my life at any garage at Mike's mountain motors. I was unfortunately towed there by AAA. Had to wait 3 days to have my car fixed, which they did at 2x the price other garage were willing to do it. Only to leave and have the same issue 10 miles from the garage. Called the garage when I realized that the problem was not fixed and the manager's answer was pretty much "I don't care". I strongly recommend you go elsewhere. Shady, Fraudulent and extremely bad customer service. If one of my employees acted the way this manager did, he would be in a serious meeting/evaluation. But this kind of behaviour seems like the normal way to do business at Mike's mountain motors. Worthless. Especially their shitty manager. read more

We took my wife's older Honda Civic in because it developed a slight ticking, knocking noise in the right front tire as we rounded corners. I was thinking it might be the CV joints. They had the car all morning and could not find any fault with the right front steering, tires or CV joints. They told us that they couldn't find any problems and didn't charge us a penny for the diagnosis. After talking with them, it was clear that they gave the car a good once over. I also brought my older Toyota truck to them last year and they correctly diagnosed the air mass sensor as being faulty. I was able to take the truck home and replace the part myself but wanted to make sure I was replacing the right piece. These guys seem very honest, professional and they do what they say they're going to do. I am not related to any of the shop owners! Had they found a problem in my wife's car I'd have given them 5 stars. (This is the same review I posted on Google.) read more

Stay away! Absolutely cannot recommend this shop. I stopped in to get a brake issue fixed while on vacation and after they did some work and charged me, I left with the car and the brakes were not any better at all. The issue was clearly still there. When I went back in to try and get things worked out the long haired working the desk get extremely argumentative and almost violent with me. Pathetic "customer service". Long story short I ended up just losing out on the money and went to the store to buy tools and ended up fixing the car myself in a parking lot during my vacation rather than deal with these people. I get it that mechanical issues can be hrs to diagnose and places don't always get it right on the first try, but the desk worker's attitude and lack of respect for customers is inexcusable. read more

Car was overheating and took it in to mikes. Quoted me $500 for a water pump. Decided that wad a little costly and fixed it myself for under 100 and also replaced thermostat. Same issue when the car was turned on. Old waterpump was not bad after having it tested by dodge. Ended up being an air bubble. Had mikes flush the coolant. Thus is where things went wrong. After flushing coolant they flushed and filled the engine with the standard antifreeze. The vehicle calls for a specific type but they insisted it was right. After going by dodge i learned the fluid they added could cause sludge and ruin various parts of the engine within a few weeks. Took it back and after a long battle and ahowing them dealer specs they finally admited it was wrong and flushed it out again. Still has the wrong fluid but the type is ok for a year or so. Still not recommended by dodge. Mikes was very difficult to work with. Also concerns me that i knew the fluid was wrong simply by the color and the owners manual. I would have my car towed to a dealer to have work done before going to this shop again. read more

THE WORST CUSTOMER SERVICE EVER!!!! I had my automatic hubs replaced on my X-terra they never worked properly again. I returned my vehicle after I engaged my 4X4 for the first time and it would not disengage as it made a horrible grinding sound from Steamboat to Frisco. When I returned my vehicle to the shop they said they took it apart and all was fine. It has become progressively worse over the past 12 moths I now live in steamboat so I was not able to return the vehicle to mikes. I was in Frisco the other day they took apart the front hub again and said there was a washer in it they suspected someone else had worked on the vehicle which no one has. JC stated there was a washer floating around in the hub that was the issue. So if you want a mechanic to not finish his job, not pay attention to detail and not stand behind their work this is your shop. If you cant fix a four wheel drive system in Frisco you Should not be a mechanic! read more

Rude. Unprofessional. DO NOT GIVE MIKE'S YOUR BUSINESS. As we were leaving Copper Mountain, our driver's side wiper decided not to work so we called Mike's around 10am to see if they could take a look at it in the morning to which they responded yes. We drove down 30 mins later to be "greeted" by some jerk who didn't know if it was him we spoke to on the phone or not (even though he appeared to be the only guy present at the desk). He proceeded to tell us that "maybe" they could take a look at it after lunch even though we told him we thought it was just a loose screw or something of the sort. He was rude, callous and disastrously unfriendly. We had a plane to catch in Denver so we could not wait for this jerk to get around to just taking a simple look to assess the problem. The good news? High Country Automotive Repair is literally right next door. We walked 10 feet and were greeted professionally and kindly. Carrie fixed it in 3 minutes. Do not give Mike's your business. Save your time, energy and money and head next door to High Country where you'll actually be helped! read more

I'm giving this business 2 stars (should be only 1) because I believe the owner is probably a good man and does reasonable work, however his manager (Reed) is not a competent manager based on my experience with this business. Needed brakes fixed on a vehicle, happened while on vacation and we were a bit stranded. When I initially contacted Reed and explained the situation he stated that they had space and could begin working on it immediately and that it was an easy fix. Well that easy fix ended up taking two and half weeks, creating a transportation nightmare, as we live in another city an hour and a half away. I would contact the shop regularly to get updates so I could try and arrange travel back to Frisco and pickup the vehicle, he would leave me on hold for 20 mins then disconnect me, then I call back it went to voice mail, no return calls or follow up with me to let me know the status for days. Then when I did speak with Reed, I got a ton of silly excuses as to why it was taking so long to fix. Eventually it was fixed and as I tried to make arrangements for my son to pick up the vehicle and pay for the work, Reed at this point informs me that I would need to fax over a picture of my credit card and drivers license. I'm sorry but who would do this?! I explained that I was not comfortable with this and maybe I could do it through paypal or some other service, and I would email my drivers license to him, I do not have a fax machine. He become extremely hostile and unwilling to work with me stating they do not have email and hung up on me. I ended up transferring funds to my sons account so he could run it on his card. If you don't have to, I would not use this shop - no customer service what so ever!!! Very rude and after reading the reviews I see I'm not the only one to have this happen too! BEWARE! read more

You be the judge. My daughter was passing through town, hit a rock and split her oil tank. She had it towed after hours and the tow truck driver recommended Mike's. The shop called in the morning and quoted $1045 to replace the tank. We called 4 other shops in the area and got estimates from $450 to $550. The dealer price in Denver to replace the tank was $585. When we showed up to tow the car to a place for a more reasonably priced repair, the manager, JC, wanted to charge us a $30 diagnostic charge. For looking under the car and seeing a giant hole in the tank? When I started to explain that their estimate was more than double where I was taking it, JC said he would take the diagnostic fee off. It looked a bit like Mike's was trying to take advantage of a stranded motorist. To JC's credit, he did call me after I left the shop to apologize. He said that what happened made them look like cheats, but he assured me that is not how they do business. You can be the judge. read more

I can't speak for the actual mechanical work for this place but I can speak for my terrible experience with Reid. My car broke down in Breckenridge and AAA recommended I tow it there. I called them to ask if I towed it there if they would have time to look at it before they closed in roughly an hour and a half. Reid said if I got it there before 5 they would try. During this call I explained it was a 2015. When we arrived I walked in and told him I had spoke to him about the 2015 Honda. He rudely looks up at me and says "I'm not touching that! It's under warranty." I told him I had just talked with Honda and they said it was fine. He was still rude about it and said I should take it to a dealer which was in Denver. So I had to wait for the tow to take me to Denver. Realistically he wouldn't have been able to fix it but if he would have listened to me when I called the first time I would have already been to Denver. He was a complete jerk and would never take my car there even if they were the best mechanic in town. Sometimes customer service speaks louder than quality of the actual services. read more

my son took his truck here last week for work on his transmission. i allowed mike's mountain motors to debit $1,700.00 from my bank account for the cost of the repairs. my son called me exactly a week later to tell me his transmission is still not right. it will not go into certain gears. he took the truck back and they are now telling him he needs an entire new transmission. we are hard working people, that are by no means rich. we are just trying to help our son who now resides in breckenridge(2000 miles from us in new jersey) are there no honest people in the world anymore??? i am sick over this!!!!!! if this review can help anyone i will feel a little bit better. read more

Our daughter was stranded on I-70 on her way home from a ski trip in the mountains on a Sunday evening and AAA towed her car to Mike's Mountain Motors in Frisco Colorado. Mike's being a AAA sponsored shop is trusted by AAA to handle customers dealing with these types of unexpected road breakdown situations. As an AAA sponsored repair facility, you would expect them to have some knowledge about customer service and how to help someone in a similar predicament. Not even close. The only person we seemed to be able to speak to over the phone was some scholar named Reid, who was like speaking to a complete moron. We have honestly never been treated the way this guy treated us. It was almost like an episode of 'What would you do" with John Quinones. We were just waiting for Mr. Quinones to appear and divulge Reid's real identity as an actor hired specifically to act like a complete A-hole, but no. Reid unfortunately was the real deal who claimed to be the shop's manager. Although we had no visible proof of who he was or what experience he had, it was clear that he was EXTREMELY RUDE and had not a clue as to how to deal with customers. He flat out said he had really had no interest in repairing our car, and added he really had no time to help us figure out what to do regarding any other local options even though he was charging us a $50 per day for a storage fee. He also seemed to have a problem speaking to more than one person so be forewarned, should you find yourself in a similar situation with Mike's Mountain Motors, you may want to appoint a family spokesperson to handle any and all conversations with Reid. Also, when my wife asked Reid for a detailed estimate, He told her he had already given one to our daughter and another on to myself, which he did neither. When I originally spoke to Reid over the phone all he told me was that the engine showed no oil on the dipstick and that there was internal knocking sounds coming from the engine so it needs a new engine, no doubt Reid knows his stuff. So much so, that in addition to the $50 per day storage fee, he charged us he also charged us $170 bucks for his knowledgeable ear to the block assessment. We're certainly not excusing the fact that our daughter drove the car without sufficient oil in the vehicle while the oil light was illuminated, we were honestly just looking for some good advice from a professional trusted by AAA as to what we should do with the car. We were trying extremely hard to work with Mike's and were considering having a new engine put in the car depending on overall cost compared to the value of the car. That was before we'd had the chance to experience Reid's great customer service skills first hand. Our experience with Reid completely squelched any and all confidence that Mike's could or would do a good job for us in any situation, especially one such as this where you feel somewhat at a disadvantage due to the circumstances involved. Not only will we be filing a complaint with AAA, we will also be filing a complaint with the Better Business Bureau, not to try and get anything out of these clowns mind you, but simply warn other good people that might find themselves in a similar situation not to have their cars left with Mike's Mountain Motors. read more