Bought a brand new set of 4 tires and paid for the alignment. The alignment came with a 1 year…read morewarranty they are not honoring after only 3 months. They just want your money. Go elsewhere.

Went to discount today they told me that they would do my front end alignment back last summer. I…read morepaid for four new the front end alignment didn't tell me my lower control arms were bad so wore my tires out within a month and a I took it back then they finally tell me that my lower control arms were bad I finally could get my lower control arms fixed and come back for the alignment which they told me would be free they're saying it's been too long. You gotta do it within 30 days but never told me that I mean I don't understand. All they do is try and upsell you and their word is means nothing What happened to customer service. I don't know how you guys stay in business What happened to businesses that cares about their customers.

I purchased a new set of tires from bell a few months ago.yesterday I got a nail in one of my new…read moretires. I called bell to get it in to fix it.they told me it would be a week to get an appointment. I called the other bell stores in Lansing.i was told the same thing.thats crazy.i will never buy tires from them again.terrible customer service

Dishonest pricing & bad service. As a woman, they spoke down to me & claimed i don't understand the…read morereal things that my car needs fixed even though i was very specific with the service that i wanted. They ended up doing more on my car than i asked for & charged me exponential prices. when i picked up my car it seemed more broken than it was before, which i believe to be sabotage for more money. DONT GO HERE UNLESS UR ONLY GETTING TIRES.

Worst place in Jackson! They do not know what they are doing! Technicians are very ignorant and…read moremust YouTube videos on how to work on vehicles! Do not recommend!

What an Amazing team! One of my FAVORITE things is their pick up and drop off service they offer…read more It started from a phone call, I believe I spoke to Jake . His customer service made me feel comfortable to bring in my vehicle for some work done. As I was sitting there, waiting for my car to be worked on. I was able to witness how they conducted themselves from the customer service over the phone to even interacting with other parts delivery personnel and each other. I share this to say that I felt like I meet a genuine, honest, hard working group of guys. D, I already referred your team that same day. Thank you again. I DONT WANT TO SEE YOU, BUT IF I HAVE TO SEE SOMEONE THEN I WOULD DEFIANTLY PICK VISION TIRE AND AUTO *****

While they were fix a botched job from another car repair place I had them change my oil. Fast and…read moreefficient. Always pleasant to deal with.

Great customer service! Fast and efficient service…read more Thanks Guys!! I will recommend you to all who ask. What a great experience.

Ah yes... Michigan construction season strikes again. I was driving through a construction zone…read morewhen my tire apparently decided it had officially 'seen enough.' Not long after, I heard a loud noise from the rear and immediately knew my day was headed in the wrong direction. I pulled into Goodyear around 10:00 AM with no appointment and fully expected to spend half my day there. Instead, the team took my vehicle back almost immediately, repaired my tire in under an hour, and had me back on the road before I could even properly panic. Huge thank you to the staff for the fast service, professionalism, and kindness. You all truly saved the day and turned a stressful Michigan moment into a smooth experience. Highly recommend!

After my Silverado alerted me to low air in a tire, I observed a large staple in my tread. I called…read morethe my Goodyear dealer and service center. They got me right in and replaced my tire Friendly and swift action from these workers who explained everything. I would recommend this location for all your tire needs. Thank you Goodyear.

Two years later…read more.. As I mentioned last time, "When these tires eventually wear out, I'll be pointing-and-clicking my way to Tire Factory again." OK, so I didn't rotate the tires as often as I should have. My bad. But the tires were perfect for my car, and unfortunately they still aren't stocked by anybody locally. So...I emailed Tire Factory, and Ryan is still there! I was still in his computer, so he quickly confirmed my address and the tire type & size I bought last time. I gave him my new credit card information, and *presto*, two new tires on my doorstep three days later. He even gave me a discount off of their web price to thank me for my repeat business. A class act, all the way.

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.