Call discount tire today to check on having a tire repaired. A, simple, nail in tire repair…read more The service writer came out and tried to invent all kinds of problems the Vehicle did not have, saying the lug nuts and hub bolts were damaged. This is an ongoing scam that is now common at discount tire thinks they have a naïve costumer. They want to turn a simple repair into thousands of dollar repair. $22 repair at Quailty Tire in Lansing. No other problems found. I will never go to Discount Tire ever again

Every time we have gone in, we have had a good experience. Whether we have gone in with an…read moreappointment, or as a walk-in, we have been pleasantly surprised by the reasonable wait times and the efficiency and thoroughness of the staff. The best part is that everyone we have encountered there has been so friendly and patient.

Decent first time experience! I didn't feel lied to like I…read morehave in the past getting tires from somewhere.. He did at first give me the option to replace 3 tires ..which.. honestly the One was the only one that Needed to get replaced.. the other two can wait another month or two.. They aren't too old, I got them the year before last. The tread is coming up on where they are recommended buying new ones.. but they have a bit to go yet. Other than that my appointment went as expected and they hit the time frame within an acceptable window. I will be back for the tires but not right away.

I purchased a new set of tires from bell a few months ago.yesterday I got a nail in one of my new…read moretires. I called bell to get it in to fix it.they told me it would be a week to get an appointment. I called the other bell stores in Lansing.i was told the same thing.thats crazy.i will never buy tires from them again.terrible customer service

While they were fix a botched job from another car repair place I had them change my oil. Fast and…read moreefficient. Always pleasant to deal with.

Great customer service! Fast and efficient service…read more Thanks Guys!! I will recommend you to all who ask. What a great experience.

Bought a brand new set of 4 tires and paid for the alignment. The alignment came with a 1 year…read morewarranty they are not honoring after only 3 months. They just want your money. Go elsewhere.

Went to discount today they told me that they would do my front end alignment back last summer. I…read morepaid for four new the front end alignment didn't tell me my lower control arms were bad so wore my tires out within a month and a I took it back then they finally tell me that my lower control arms were bad I finally could get my lower control arms fixed and come back for the alignment which they told me would be free they're saying it's been too long. You gotta do it within 30 days but never told me that I mean I don't understand. All they do is try and upsell you and their word is means nothing What happened to customer service. I don't know how you guys stay in business What happened to businesses that cares about their customers.

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

Ask for ISACC! He's always helping with the best discounts and in guaranteed timing! He's always a…read morehuge help with my tire problems. He's also helped me out with tire pricing. I've went here before and was charged 165.40 out the door with a 15" tire I was in shock! But isacc helped me out with a $65 tire out the door 111.35 and saved me some bucks!

My son's car quit running at a stop and I had his car towed to Firestone. I told Garen that it is…read moreeither an electrical issue or alternator. They did a complete vehicle inspection plus which recommended about 1k worth of work. They did find very low oil so I paid for the inspection and oil change. Car quit running again later that day after they were closed and would not start. I called back the next day and asked Brandon if they could change the alternator and he said they absolutely could do that work. Brandon calls me back and said that they could have done a more detailed inspection (not offered to me) and that he spoke to Garen (his day off so I couldn't talk to him). I think that this meant they could have found the problem? Anyway I said regardless I would like them to replace the alternator and Brandon said there is something on the tech recommendation to take it to the dealer. So, instead of fixing my car, they would rather just charge me for an inspection and an oil change and a new set of tires (if I said yes).

Absolutely wonderful service. Recommended what I needed and informed me of what I didn't. If you…read morecall you can get a $25 coupon! Just the synthetic oil change was $75ish out the door. The manager was superbly helpful and gave high touch service. Will be returning in 10,000 miles

Nicest employees, they don't try to up charge you. Great service too!…read more Super fast oil change

Had a front differential issue with my daughters AWD car. Went to another chain and had major…read moreproblems with communication. Explained situation to intake person Kory, and worked on differential fluid change. Problem persisted and we had to order new transmission ($4000) and considered $1500 labor. Luckily problem has seemed to resolve with fluid change, they refunded my $ for transmission, only charged for fluid change. They were VERY good with communication, not up-selling, straight shooters. While they may charge a tad more than others, it is worth their quality and honesty any day!

I was in town for work. It was very cold out & I had been getting alerts of low tire pressures. I…read morehad stopped at 2 different gas stations to put air in and my tire pressures were going lower according to my car sensors. I was very frustrated and looked up an actual car/tire repair shop. I waited 30 min for them to open but the front desk person let some employees in when they arrived. I asked if I could get my tires checked. A gentleman clocked in early & resolved my problem. They were so kind.