We had a massive power surge that knocked out half our home for nearly two weeks. After three electrical companies failed to resolve the issue (and one even proposed an expensive rewiring), we found Mikus Electric & Generators in Volo through a recommendation from Generac and that was the turning point. Mike, the owner of Mikus, sent his best electrician, Roger, the very next morning. Roger diagnosed the problem immediately, and said, "Give me 10 minutes." That's all it took. We had power again after 12 days of incompetent electricians. Mikus went on to correct additional electrical damage caused by the surge and previous poor workmanship. Mikus was excellent, super responsive, professional and got the job done right. I'll also add that they were very empathetic that we had no power in half the house for 12 days and our house needed immediate help. We won't work with anyone else moving forward. read more

Great job start to finish, follow up throughtout will use again, generator works flawless.

I needed my generator repaired. I paid for the service call and was told they were going to order the part. However, they never called me back. After numerous phone calls, they scheduled an appointment, but was a no show. A week later, I requested the original diagnostic report (which they should have given me at the original service call) so I could find someone to do the job for me. Still waiting on the report. They said they were too busy. It appears that they will do larger installs. But, smaller jobs, such as repairs, take a back seat. I'm very disappointed they took my money and failed to give me what I paid for. If they are too busy, fine. Just give me the diagnostic report, and I'll find someone else willing to do the job. Very poor communication and customer service. read more

Awesome customer service. We needed to have our Generac maintenance completed. Generac recommended this company to us. From the beginning it was great. Jane is who we made the appointment with over the phone and she was very pleasant and nice. The service was completed today. Mike was over the top with his kindness and professionalism. He explained everything in detail and also said my husband could call him directly if he had any questions. He even hooked up our Wifi Module with no extra cost! We would definitely recommend this company! read more

Took hundreds upfront. After several missed deadlines and months gone by, generator was never delivered. Lost the down payment when cancelling because it had never been delivered. Like other reviews mention, will take your money and not return calls/emails or deliver the product. read more

Do not use this company they do not keep their appointments then lie about it if it's not an easy job they won't show up

Mikus Electric & Generators is the best home standby generator company in the area, hands down. The owner comes to give an estimate himself, and he really wants to earn peoples' business by offering a fair price and excellent service before, during, and after the sale. Due to the pandemic, it was many months before we even got a generator, but I could call to request an update anytime, and always talked to someone professional and courteous. I'm so glad we chose this company for our generator purchase, and for the annual maintenance. read more

We have dealt with Mikus Electric for a few years now. Mike, the owner, is awesome. Anytime we need anything done, he is there with accurate quotes the 1st time, prompt on performing the job, is extremely trustworthy, and very professional. I have referred Mike to a lot of people and will continue to do so. read more

Service responed in May to my request for service on 8K Generac Genaerator with rpm flaashing and not exercising every week. Service replaced dead batter and installed Cold weather Kit. Exercised weekly for about a month and then battery dead again/ I can recharge it wit an external battery charger. Reluctant to pay their sevice fees again! read more

This company took money upfront from me on the premise they would order a part needed for a generator, telling me installation would happen in 3-4 days. A week and a half later, when no communication was received, we contacted them and were told they knew nothing about the part. 4 days later I called and was told the part was NOT available. I called the generator manufacturer and was told there were 40 of these parts in their warehouse. The part order was not placed and I was being given the run around. With a friend intervening, I got a call this morning saying the part would be in in 2-4 days, but I no longer trust this company to do what I pay them to do. I would NOT recommend this company to anyone. They do not behave in a professional manner and are not trustworthy. read more

Based on a neighbor's recommendation, I had this guy (Mike) install some electric gutter cables... the kind that melt ice and snow to keep your gutters clear and help prevent ice dams. Turns out the thermostats that control whether the cable is on or off are very crappy and don't work well. After I emailed him about the problem, he pretty much ignored me. Very poor customer service after the sale. read more

Mike installed a generator for me and got me a much better deal than any place else. He also came back out to check on something that turned out to be ComEd's mistake - he told me he was sure it couldn't be the generator, but came out anyway. I had a minor complaint about the labels that had been put on the generator switches, and he took down what I wanted and sent me new ones in the mail. Recently I had another power issue (again this turned out to be a ComEd problem) and Mike was able to get out and diagnose it before my home warranty company even returned my call. read more

Had a 16kW Generac generator installed at my home about two months ago. Mike did all the quoting and paperwork, and was with the installer when it came to installation day. Great price - great extended warranty - great quality - great service - just....great! I would not hesitate to recommend Mikus Electric to anyone. read more