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    Miles Auto Group

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    9 years ago

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    Shawn M.

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    Tesla - Tesla service center Sky lounge!

    Tesla

    (8 reviews)

    Thank you, Michael! Your team delivered again. I had an emergency in Dublin, GA after returning…read morefrom Savannah. My T3 would not supercharge and I had only 70 miles left. AI support could not help. Chad answered at the service center and got me in the next morning even though appointments were booked for days. When I arrived, Chad, Kennedy, and another team member greeted me right away and resolved my issue. Professional, friendly, and fast. I would drive past other Tesla service centers, including Fayetteville, to work with this team. They earned my trust. Please recognize them.

    I am extremely disappointed with my experience at Tesla Fayetteville. My 2023 Model Y has had the…read moresame HVAC/air conditioning issue since I purchased it, and it has already been in service twice for repairs related to this same problem. Now Tesla is saying the entire HVAC system needs to be completely replaced at a cost of around $4,000. The vehicle is only about three years old, and this issue has existed since purchase, so I do not believe it is reasonable for me to be responsible for thousands of dollars for a full system replacement. Tesla offered 20% off, but that still leaves me paying a significant amount for a problem that should have been properly diagnosed and repaired when I first brought the vehicle in. My vehicle has also had serious charging issues that ultimately required a high-voltage battery replacement, which was covered under the HV Battery Limited Warranty. I have asked for clear written documentation explaining the exact HVAC failure, fault codes, test results, and why the entire HVAC system needs to be replaced instead of repairing the failed component. As a customer, I should not have to keep returning for the same unresolved issue or fight this hard for transparency. I expected better communication, better diagnostics, and better support from Tesla on a vehicle this new. This experience has been very disappointing and has made me seriously question both the quality of the vehicle and Tesla's service process.

    Miles Auto Group - usedcardealers - Updated September 2026

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