I had my very first facial at Milk & Honey. Great first experience. My husband got me a gift card for this place for our wedding anniversary. I loved my service. Jillian was informative and gentle. They give you all the information you need to know what to expect. The facility is beautifully designed and clean. This was a very relaxing experience and I recommend. I would love to try a massage next time. read more

I got the best Korean lash lift done by Serina Rodríguez. She is professional, personable, and the best to do lash lifts at Milk And Honey Spa. Will be coming back for this exact service! read more

milk + honey | Gold Coast - Korean lash lift - Day Spas Near Me - Chicago, Illinois

8 weeks pregnant and they did not call me or inform me they're legally not able to give me a massage until 13 weeks until I was undressed in a robe sitting and waiting for 20 minutes!!! I booked this massage 4 weeks ago for my 30th birthday, and found out I was pregnant at 6 weeks. I filled out the health form A FULL WEEK before my appointment and noted that I was pregnant- they did not bother to call me to tell me they were unable to perform the services for me. So I dragged my sick pregnant ass in a $25 uber across town (cuz I didn't want to stress parking and driving myself home a bday treat) SO EXCITED for some relaxation and relief only for the GM to tell me it's not allowed. I think this is absolutely ridiculous and rude given that I gave them plenty of time to notify me, and their website does not inform that this is allowed. You can safely get a massage while pregnant! She also had the audacity to tell me I wouldn't be charged for the late cancellation fee! UH in what world would this be my fault? No discount or accommodations were offered when asked if I wanted to reschedule at 13 weeks. I am just so incredibly frustrated in my $35 uber on my way home after being stressed out by this establishment. read more

Great experience at Milk + Honey Spa! The space is beautiful, upscale, clean, and relaxing, and the staff was very welcoming and attentive. I had my facial with Serina, and she did an amazing job. My skin was initially feeling a little tight, stressed, and dull, and I left feeling so clean, exfoliated, hydrated, and bright. I really appreciated that she took the time to ask about my daily skincare routine and the products I use so she could better understand my skin and what it actually needed. She explained everything throughout the process, gave me recommendations and made everything feel very personalized. I struggle with rosacea, and she recommended Senté, which has helped my skin immensely. I will definitely be back! read more

Everything about this spa is wonderful, ranging from the entire staff to the quality of treatment provided. The venue is adorable as well and you instantly feel at peace. I am from NYC and travel to Chicago often for work - I was so impressed with this place that I have become a member here. The price point for the membership and the perks are much more reasonable than what I have experienced lately. Definitely worth it! read more

I had such an amazing self care day at milk and honey by myself. Like others have mentioned, you have to the ring the door to be let in and then either take the stairs or elevators to the 2nd floor. It's a beautiful setup with a clean and relaxing ambience. I love their steamed showers. Their lounge area had little snacks and plenty of couches to chill on before/after your treatments. I booked a massage followed by a facial. My massage experience was just ok. However, I loved my facial experience. They use high end skincare products such as skinceuticals and osea. My facial oat was very gentle and knowledgeable and gave me great skin care advice afterwards. My face felt so clean afterwards and I was absolutely glowing. I felt so loose and relaxed after my visit here. I will definitely be coming back! read more

Amazing experience. My first back treatment ever and Chelsea made it comfortable and informative. The spa was clean, quiet, and relaxing, and the receptionist was very welcoming. Parking can be tricky, so arrive early. Definitely coming back. read more

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I had an early AM appointment. When I came, I had to ring the door bell to go upstairs. I checked in and went to the male locker room. I LOVE the steam shower. Each locker has a unique code and a bathrobe. I went ahead and changed then went into the lobby area. They have water and these glazed pecans. After reading Town and Country, I had an alright massage. I didn't have my scrapping service (the guy forgot). It was an overall meh experience. read more

milk + honey | Gold Coast - Store front - Day Spas Near Me - Chicago, Illinois

DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE, this "spa" has the worst customer service I've ever encountered. They completely ruined my birthday celebration. I tried to arrange a birthday spa morning with two friends here and wanted to try a new spa in Chicago. After the website booking tool glitched and no one answered the phone number posted on the website, I emailed the Gold Coast email address on the website. After exchanging a number of detailed emails scheduling our appointments in which I shared our contact information, we picked a date and time, and we confirmed the gender of our service providers. My friends and I then planned a whole day around these appointments, which is not easy to do with busy jobs and kids. The difficulty communicating with the front desk via their website, phone, and email should have been a red flag that caused me to go somewhere else. They did not promptly respond to emails and I even had to follow up to get their attention. A week before our appointments, I realized that I never received a confirmation email. I then sent THREE emails trying to confirm and did not get a response. The day before our appointments, I called. After waiting on hold for several minutes, I finally got ahold of the front desk and was told there were no appointments booked for us tomorrow and that they had no availability to accommodate us until late in the afternoon. They could not tell me who I was exchanging emails with, or why the appointments were not put in the system. I told them we had family commitments in the afternoon and that we needed to be seen in the morning as planned, and the response was there's nothing we can do. This has been truly an AWFUL experience. Don't waste your time. No spa of any level of quality treats new customers trying to spend hundreds of dollars with them like this. The incompetence is staggering. read more

It's so beautiful in here! I love how calming the entire space is. This spa is definitely on the pricey side but there are quite a bit of amenities that make it worth it. The locker room and showers are so nice. They offer you your own locker, with a very comfy robe and soft cushion-y slippers. And they have steam showers available for after your service. Albeit the shower took me a hot (pun intended) minute to figure out- but eventually got it. The lounge area you wait in is really nice too. Love the aesthetic of it. Plus there is complimentary light snacks and beverages there. I booked a 75 minute Swedish massage. It was very nice and relaxing. The masseuse was nice and knowledgeable. She recommended a cbd oil for some shoulder pain I have, I agreed to it, but not sure if it really made a difference. However it was only a $10 up charge. They have a nice store area, with products and gifts. I didn't feel pressure to buy anything at checkout but I definitely took a walk around to see what they had. Unsure if I'll be back, as it was pricey and there's so many options in the city. But for the time I was there, I enjoyed myself and felts very pampered. read more

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Very clean, security is also tight, I had an eyelash lift scheduled. I didn't see too much of a difference. I'm from Texas and I've been able to visit the Austin locations and they don't really compare to this location. read more

I had been to another location once before. One of the original spas in Austin. Different decor and vibe, but same excellent products and good service. I wanted to try this location when I was as visiting the area. This one is a little harder to find, but just go upstairs and you'll arrive into a light filled lobby. Justine welcome us. I was directed to the changing room where t put on a robe, slides, and headed to the waiting/lounge room. The wait for my facial was significant. I think the aesthetician was late. Maybe 35 minutes late. Anyway, there are worst places to wait. The quiet room in the back was full of cream couches and lounge chairs. Snacks like almonds and tea were at a self service station. Perfect because it was very air conditioned back there. My facial was nice. We both chatted too much, so the relaxation part didn't work. She was good though. Didn't try to upsell me which I appreciate. Well aware of the products, services, and packages. I enjoyed the visit and will be back. read more

Best massage I've ever had! I did a Head, Hands, and Foot Massage with Cindy and it released so much tension I didn't know was there. Cindy was very welcoming and attentive. Lots of attention to detail and excellent service. Will be coming back! read more

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Naomi did great! Kept my gel looking natural and short for my job. Definitely recommend! read more

milk + honey | Gold Coast - Naomi did a great job on my gel nails! 10/10 would recommend! - Day Spas Near Me - Chicago, Illinois

They charged my wife $100 to do her nails. Literally the next day, as we traveled home, three of the nails were peeling off. By the time we got home they were all off. Terrible work. read more

I Had A Really Frustrating And Disappointing Experience Here On My Birthday, Which Should Have Been A Relaxing And Enjoyable Day. Besides The Massage Therapist, The Service Provided Lacked Professionalism, Communication, And Attentiveness--Especially During My Facial. The Esthetician Didn't Properly Assess My Skin, Which Led To Her Not Doing Any Extractions, Mind You I Had A Visible Pimple This Day, She Also Left Me Under The Steamer For The Entire Hour Of The Service, I've Had Plenty Of Facials Before I Have Never Been Left Under The Steamer For An Hour It's Excessive. Throughout The Service I Was Left Under The Steamer With A Wet Towel On My Face For Long Periods Of Time Just Lying There, This Happened Multiple Times! I Felt Like the Majority Of The Hour I Was Just Lying There Waiting For The Next Step In My Facial It Was So Awkward! To Really Add Fuel To The Fire As I Am Waiting For My Ride, I Overheard The Staff Talking About Me After The Service, Which Is Completely Unprofessional And Unacceptable. While The Front Desk Staff At Least Attempted To Apologize And Offer A Discount, It's Disappointing That The Situation Wasn't Handled Better In The Moment. The GM Never Called Me To Ask Me About My Experience She Just Sent Me An Email Stating The Facial Provided To Me Met The Standards Of Milk And Honey. This Is Just Shocking To Me, I Am Telling You The $155 Facial Is NOT Worth It. For Promoting Themselves As A High Quality Spa They Really Missed The Mark In Many Ways. I Will Not Be Returning To Milk And Honey Gold Coast. read more

milk + honey | Gold Coast - Day Spas Near Me - Chicago, Illinois

Quick trip to Chicago and this was the only location I could get 2 massages in last minute. Deshawn (sp?) was great for my massage - he started massaging my back muscles with the sheet and blanket still on top and I was concerned I wouldn't get a proper massage. But then I was in heaven the rest of the time - he said he wanted to warm up the muscles around my spine before starting. I added the foot massage at the end - badly needed. Someone was cleaning the bathroom and stocking every time I was in the locker room. Check in was smooth and the lounge, although very large, was soothing. read more

The massage I had was terrible. The massage therapist asked me what I wanted him to focus on prior to the massage and I told him my lower back. He specifically avoided my lower back during the entire massage. When I reached out to the Spa indicating what a terrible experience it was, no one ever reached out to me. Don't waste your money going to this spa for a massage. read more

I had a fantastic facial with Kate here! The amenities are nice. The spa feels clean and relaxing, and Milk + Honey really provides the full spa experience for a facial. It's definitely on the pricey side, but I thought Kate was thorough and really knew her stuff and listened to my skin concerns. The only downside -- aside from this being an EXPENSIVE spot -- is the sales push at the end. That's always my least favorite aspect of a spa visit. It felt incongruous to recommend a $164 dollar facial moisturizer to me after I just finished a deep facial cleansing. I'd love for nice spas like this to do away with that! Regardless, I'd definitely go back. This was a NICE facial experience, and I'd get a facial from Kate again. read more

Don't get a membership. The company had mass layoffs last fall then more of their employees quit. The front hostess is cleaning locker rooms the best she can. Fo to layoffs it is difficult to get an appointment. They make you jump through hoops to cancel membership. If you have unused point, you're told they will mail you a gift card in that amount. When it didn't arraia had to call back for them to tell me go to nearest facility because they are know longer mailing gift cards of unused credits. You're also unable to use unused credits to purchase online because representative told I did have credit. when I insisted I did, she found my credits and proceed to give me a code to use online to purchase product. The code was invali and I was told she'd transfer to the loc in my city to figure it out. I held on so long the system disconnected the call. I called back and was automatically disconnected again because no one answers incoming calls. read more

First off this place is gorgeous and sets a tone and vibe of relaxation the moment you enter. You have a very nice changing area equipped with showers hair products lockers and luxurious robes and shoes. You then go to a very aesthetically pleasing waiting room and wait to be called for a wonderful experience. They have wide range of spa treatments however, my friend surprised me with a visit here for my first real facial and we both got the signature facial. The room was the perfect temperature and the bed was warm so super relaxing and the women who did our facials talked the perfect amount (not too much) and made great suggestions based on what they are seeing. There are multiple phases of the facial including a steamer and removing any things they dig out from your skin with a tool but they use exactly the right pressure so you feel zero discomfort and you won't come out super red or bruised looking they cool you down with these glass balls and other cooling mixture. Since they also take care off your décolletage you should definitely remove your bra and necklaces. Grace and Katie were both wonderful for us and we would recommend them. They have a store with skin items they will recommend for you based on what they are seeing on your face and skin types. I was recommended the Detox Purifying scrub. The prices are a little higher but not horrible. Overall, we will be back and are planning next visit already because we left glowing and my skin felt baby soft and moisturized for days! read more

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Fall 2023 update Back again on a Saturday. Wonderful facial again with Jade and 2 hour deep tissue massage with Monsura. It was my first massage here and she did great with the *hurts so good* pressure. Still not overjoyed with the amenities.. *Much more crowded and less tidy this time. *Only tea was a caffeinated black tea this time so I stuck with water. *Towels were sparse to come by, body wash was out in my shower. *I noticed used cups in the relaxation lounge in the same places for hours before and after my services. They need work on staffing on the weekends it seems. But that's no reflection on the services which were great. Will be back! read more

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Got a mani and pedi here during my Chicago trip. A very luxurious experience, more than I'm used to. My nail tech was Naomi and she was very sweet despite my mom and I being on a "time crunch". They offer more natural alternatives than many other shops I've been to. Everyone seemed kind and open to chatting. Their back waiting lobby is gorgeous and zen -- I intend to return for a deep tissue massage on my next trip! read more

milk + honey | Gold Coast - Day Spas Near Me - Chicago, Illinois

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Located on State Street, I had my first face massage, and I was not disappointed. I was able to ascertain the ingredients and found it clean. My face was exfoliated and very soft for 24 hours. I wanted to try a massage for circulation, and upon the suggestion of a staff member, she booked the signature massage. It was nice, but I discovered that I really wanted the lymph node massage. I used the honey lotion, and my body was soft for 24 hours. I got a late night massage, and I did sleep well. I do look forward to the lymph node massage in the future. read more

milk + honey | Gold Coast - Entrance 2nf floor - Day Spas Near Me - Chicago, Illinois

I purchased a gift certificate for my daughter's birthday. She made a reservation for a 60 minute massage. They ended the massage 15 minutes early! She complained. They offered $20 off her next massage. Why would she go back? read more

Cindy T was absolutely amazing!!! she knew exactly what she was doing and I feel so much better!! she was so kind and made me feel so comfortable to go back! 10/10!! read more

The dermatologist was thorough, checking my skin carefully. Prescription cream is working well. Scheduling the appointment took a while, though. read more

This place felt so relaxing. Great service. Very kind workers. Got a full body massage and it was everything I needed to relax my tense muscles. read more

Place is nice & Tracy did a wonderful job. I wish we were informed in the confirmation texts or emails to come early though. We came on time and paid for a 60 minute massage but got MAYBE 40 minutes by the time we changed and they did all their sales pitches for add ons. There are also no additional facilities besides a "steam" shower which is just a shower, really. I'd look for a spa where they don't take every opportunity to skimp you on your time and maybe has some extra benefits like a sauna or hot tub. read more

I am so impressed with Milk & Honey! This is my serving location That I have visited and I must say the food did not disappoint, the chicken thighs were simply amazing!!! Great job Colonial Heights Milk & Honey!! read more

My experience was a true 10 out of 10. The young lady who checked me in was extremely sweet and calming. My massage therapist, Neli was so good that 10 minutes into the session I instantly regretted not making it a 90 or 120 minute massage. The facilities was great it was clean and smelled divine. Before I even left my parking spot i wrote a google review because this team deserves all the recognition. Amazing work! read more

I called today hoping to set up an appointment for my partner and I to get facials for our five year anniversary. The scheduler I spoke with on the phone misheard me and began scheduling us for a couples massage, I very politely corrected her and began to ask if they'd be able to make a similar accommodation for facials instead. Rather than let me finish asking my question, the scheduler interrupted me, raised her voice and said no, and would not explain further. I was really excited to try this place out and get my first facial, but now I will never visit this spa. If your business is entirely centered around relaxation and wellness, perhaps ensure your employees understand that mission. read more

What an amazing place! Between the check in, the massage, and all in between- I can't recommend more! Candace was an amazing therapist. She was so kind, informative, and skillful. I will definitely request for her the next time I go. Services are pricey, but this place is very clean and well run read more

Oh nice. You are sorry. I stated to Candace that I had recent surgery on my ankle a few months before. Could that be why she smothered my feet in oil and kept the table up high. I slipped and twisted my ankle. Perhaps you should not hire people with no experience? People like that need to be trained on how to prevent injury, not make the injury worse.. read more

I had a really nice experience here! The atmosphere was calming, and the staff were friendly and attentive. The massage was relaxing, though I wish it had been a bit longer. Overall, a great spot to unwind and recharge! read more

I received a text message stating my appointment was cancelled with no explanation and no follow-up. Horrible customer service.

100% my massage was wonderful with Candance Was over the top Service excellent Highly recommend Carol J read more

I have been waiting for the perfect time to go for some #metime and took a day off to do it. It was my first time here so I was looking forward to coming since I saw the advertisement on Facebook. And since they recently opened, there's a nice discount code which I used when booking. DeJa was great! I booked the 120 signature massage as anything less than 1 hour for me isn't worth it. Between the knots I had from sitting face to the computer, she reinvigorated my muscles for them to be so tense. The room was cozy with spa music playing and an added touch was the eucalyptus she brought for me to get relaxed. My back is my Achilles heal and I would pay just to have the full 120 minutes just for my back. The locker room has bathrooms, shower that you can have steam included, and an area that you can write what you're grateful for. Oh, and they are cashless, so make sure you bring your credit card. They have a lot of products which I should have looked at. read more

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Update: I was serviced in October 2024. Based off my first name, how does this business know if I have a profile or not? It was my first visit to this spa. This response further tells me that due diligence was not made to find my item. Treated myself to a birthday massage. Everyone appeared friendly. The massage was decent. My problem started when I accidently left my necklace in the robe. I realized I left it maybe 20 minutes after my appointment. I called the facility immediately and of course the receptionist said that she'd have someone look for it. As expected, I heard nothing. I was the first customer that day at the spa and my robe was the only robe in the used hamper bin. I called 4 times that day with no updates. The next day I also called. I'm almost positive no one even bothered to look. So unprofessional and inconsiderate especially when I lost something that was very important to me. read more

Had an AMAZING massage with Justin and saw Cindy for an incredibly transformative reiki session this month. These are two of the best practitioners I have ever come across. Justin is a great massage therapist. Incredibly informative, caring, gentle yet firm. I have myofascial pain syndrome and fibromyalgia so even with regular massage I am usually in pain about 2 days after getting a massage but after seeing Justin I was pain free FOR A WEEK!!!! That has never happened!! I had mobility in my upper back and shoulders that I haven't had in years. I have never felt so great!! I saw Cindy for a reiki session as well and let me tell you, I trust this woman with my life. I feel like a new person. My energy has never felt better. She is a force of nature. She is so sweet and caring. A god send. I've already told so many people to go see her and I would shout it from the roof tops if I had the chance. I immediately felt like a weight had been lifted from my shoulders following our session. I feel more optimistic about life. The spa itself is cozy, the robes are so comfortable, it smells great. The toiletries in the bathroom are so nice. The front desk staff was very nice and helpful. I will absolutely be returning!! read more