Took my 2017 Nissan Frontier to this location a few days ago due to an Engine Light issue…read more Mara , one of the store clerks immediately greeted me and assisted me by scanning the code. She was courteous , friendly and professional. She was kind enough to print out a sheet with the problem and part needed. Mara also was extremely helpful in recommending a mobile mechanic in the area. Jerod ( mobile mechanic ) met me at the O'reillys location the next day, replaced the part at a very reasonable price and in a timely manner. Thank you Mara and Jerod for the great customer service !!! I appreciate you both !

Choose anywhere else but O'Reilly Auto Parts. In a society where we have online opportunities to…read moreshop, businesses should prioritize making sure their in store customers are taken care of and want to come back. I special ordered a torque converter and waited until the following day for it to come in. When I went to install it, I noticed that one of the studs for the flywheel was not attached and would not allow for it to be mounted. When I returned it to the O'Reilly in Temecula, I was told that the soonest they could get me a replacement was 5 PM. While this might seem as though it is a reasonable response one must have taken to account that my vehicle is in pieces in the garage and undrivable. I asked for the manager to call and make arrangements for somebody to meet the a delivery driver and get my replacement part sooner. After speaking to the store manager, Lorraine, and requesting a callback from the district manager, Bryan, I was left more frustrated than that when I started. Neither of them took accountability for the fact that my truck is not drivable and in parts in the garage. I ordered a part that I expected to be usable and had arrangements to have it reinstalled. Lorraine told me that she called the district manager Bryan at my request and asked him to give him me a call to discuss a quicker replacement. After more than an hour and a half and no call I called back and Lorraine called Bryan again. When Bryan called me, he told me that he was only just now being brought to his attention. The problem is the district manager pointed fingers at the store manager, saying that she did not call when she told me she Did, but I don't truly believe that that is the case. I believed he did not want to call me back and therefore wished that I would just go away. I'm telling you all. You have choices when it comes to buy an auto parts. This was an unexpected repair and I needed the part urgently otherwise I would've taken advantage of buying it online. But if you are in an emergency situation like I was do not go to O'Reilly as they do not care about their customers and do not think outside the box for ways to make situations better when they've sold a faulty part and caused unnecessary delay. To make matters worse, Bryan spoke to me like I was some kind of an idiot. He tried to justify the fact that it was not "safe "for an employee to go to the distribution center because it was a "hardhat facility ". When I pointed out that that was an excuse and not a reason, he had no response. I shared with him that clearly the delivery drivers figured out a way to make a safe exchange of the parts they were going to deliver and that his excuse made no sense. I am currently waiting for a callback from the regional manager, whose name I'm told is Pedro. My hope is that maybe he could do better as far as thinking outside the box.

Wanted to give a huge thanks to Ehab for the help last night his product, knowledge and car…read moreknowledge along with his assistance was incredible. He did a great job grinding down our rotors late last night. Another big thanks to Sandra she was a huge help and kept searching for multiple parts we needed. Then had to run the front counter by herself and clean up While Ehab was in the back helping us. I offered to restock any shelves or offered my assistance in anyway I could be useful.. because I felt bad because we were using his services. And a instead of making us wait until Wednesday, they got us taken care of in the car is back on the road brakes work great new wheel bearing amazing.. so again a huge thanks for saving us thousands of dollars and helping us find the products and solutions we needed. You guys were dedicated and offered amazing customer service. They were also very polite while dealing with a rather strange customer.. customer service is very hard and they're both dedicated to their job and the O'Reillys brand. Thank you so much.

We are senior citizens and our car battery died. Would not hold a charge. These guys are the best…read more He installed the battery in no time. Not a usual service. Very good customer service.

It has always bothered me when employees use the best parking in front of the store. And make the…read morecustomers use less desirable spot. That doesn't tell my business is appreciated.

Staff neither knowledgeable nor respectful. I was given the incorrect part and when I went back to…read moreexchange it for the correct one, not only didn't I receive an apology, I was given attitude. Customer service, I guess, isn't a priority. Won't go there again...

Nick and Angela were very helpful. i don't know anything about cars and they were very informative…read more i'll be coming back just because of them

Wow, so amazing. Walked in asked to borrow the code reader and the manager was so wonderful. Came…read moreout and helped me check everything.

The employees here are pretty awesome. Today Ryan helped me with my headlight and I was in and out…read moresuper quickly. Ryan was really nice and patient to help me, definitely a repeat customer here

I went in to replace my headlight bulb. Ellis was helpful from start to finish…read more I really appreciate his customer service, communication, and kindness. Seriously, it's rare to quality this level of service and it doesn't go unnoticed. Thanks again, Ellis!

Hey, I wanted to give Brandon a big shout out for spending the extra time finding me the parts I…read moreneeded to get my buggy back together on New Year's Eve. Never fun to work on a holiday but these guys still go way out of their way with a smile and get the job done. Thank you very much. Dave T

The customer service at this location is great. Came in for a battery exchange and the manager and…read morehis crew help the process go nice and smooth. Will definitely recommend this location to my family and friends

Hard to find as this location is tucked away at the back of a parking lot. So glad we came here…read moreinstead of attempting another Autozone location. We were greeted by multiple employees when we entered, Sascha was extremely helpful with looking up different engine filters for us and giving us options between quality and prices. We were in and out in a matter of minutes during to his assistance and not having to bubble around the store blindly. He was very friendly and happily gave us a military discount which they display loud and proud on their store front unlike their other competitors. Highly recommend this location!

Came in this morning helping a friend pick up some coolant for her car. She wanted to make sure…read morethat she was purchasing the right product. When we approached the counter the manager shook his head and laughed at us. Then said "well it's gonna be one of those Wednesdays!" WTH?!! Then shook his head and laughed again when she didn't know all the details of her car. He then tripled down and "mansplained" coolant to us! Again... WTH! When I made my purchase I told him that I have military Id and under his breath said "ohh of course". This is not the only time I've heard of the petty and rude behavior of the manager. My husband had an equally distasteful experience. I'm sorry if you are having a bad day. But that's a you problem and not a me problem. None of us (neighbor, myself and my husband) will not be back to this location if this is the type of customer service to expect. There are so many competing companies within a mile of this location. I choose to spend my hard earned money with a company that appreciates my business

Joe and Paul always take great care of me. I've been to this location many times over the years,…read moreand honestly, they could have half a dozen reviews from me by now. They've handled everything for my family's cars -- alignments, new tires, ABS sensor replacement, brakes, tire repairs, exhaust work, and most recently a PCM issue that had my Mustang down for nearly three weeks. Every single time, their team has come through. They're fair, honest, and upfront, and if there's a way to save you money, they'll tell you. They also offer a Veterans discount, which I truly appreciate. This shop has earned my trust, and I won't take my vehicles anywhere else.

Took great care of me at 330/4p Christmas Eve when I unexpectedly had to replace all of my tires!read more