Nick and Angela were very helpful. i don't know anything about cars and they were very informative. i'll be coming back just because of them

praise God for all I want to say!!! these guys are here are very much trained by their manager which is beyond words I've never been taken care of it so authentically my six men with my clothes on LOL attentively and masculinity taking care of a woman I recommend them if you ever need help you go there especially if you're a woman you will feel safe you will feel like you're a queen! Diego I believe was his name that put my battery in for me but beyond that they gave me a discount I didn't even know I even had once I got my change I came in with $190 with my service animal who had been bitten and we had Staples and we are first day out in life and I couldn't ask for a better experience ever so definitely if you're a woman and you want to help these guys right here are raised up by a good manager it trickles down to that effect and these guys I will never forget and I'll tell you what I dealt with a lot of men mechanically just piece of s*** people but AutoZone here yeah this is the place to go I promise you you will not leave feeling like insecure unsafe you will have everything you want handled and you will feel so great!!! I love every man that contributed to my experience today I will never forget them to me it meant the world!!!!! read more

Wow, so amazing. Walked in asked to borrow the code reader and the manager was so wonderful. Came out and helped me check everything.

Yes, they have great customer service especially Diego who help me with battery diagnostic and replacement, he's a great young talent and very professional read more

Thanks to Cooper for helping me with my windshield wipers. He put them in the right way.

I had to replace my tail lights so I went to Auto Zone. Maran, I think that was his name... did a great job helping me find the lights. He was friendly, helpful, and knowledgeable. In addition, I also was able to borrow a 10 mm socket wrench to confirm they were the correct lights. Fortunately, they were so I only paid $8 for the lights and I replaced it myself. It was a good day! read more

AutoZone - Auto Parts & Supplies Near Me - Temecula, California

Impeccable service! I needed a new car battery and was not expecting such top-notch service. The workers are so attentive and helpful. The process was easy and I didn't have any problems whatsoever. They not only helped me pick out the battery, but also installed it into my car perfectly! The store was also very clean and organized. Everyone working there is very knowledgeable and I was left very impressed. Highly recommend if you need anything for your car! read more

See all

Cooper and all the guys were a great help! helped me after i locked my keys in the car and gave great customer service!

Walked in to get my car battery checked. Employee was very helpful and offered me the options and prices of batteries in store. I informed them I was going to buy elsewhere and was told that they price match! So I was able to purchase the battery I wanted with the same price of another store which helped me avoid an extra trip! read more

The employees are very helpful and kind. I really had no idea on what I needed for my car and they assisted me with ease. Overall great experience coming here! read more

Came in for my cabin & engine filter. Maran was very helpful in helping me get these installed. I very much appreciate your kindness. Thank you read more

Not sure what's happening in this store, but on 3 occasions, (2 with me and 1 with my wife), a certain young lady lacks customer service skills. This is a review of my second visit where I was assisted by this young woman. When exploring what I needed, I was hit with "What kind of Silverado? With experience in the auto industry, in both service and sales, discovery is paramount in any transaction. Ask specific questions to narrow down the customers need(s). When asked, I provided the year, make and model. Beyond that, she should have guided the interaction as I don't know the Auto Zone system. When I provided all the initial vehicle details, and after an awkward pause, I knew she needed more information in order to narrow down my request, she jumps to "What part?" Ok, so I state what I need and she responds with "What is that?" I labeled it a few other possible names and she found it. All are special order, so I declined to more forward. I will order it myself online from a parts warehouse. My first visit was just as weird. I purchased some fluids, cashed out and she just handed me my receipt. No Thanks for coming in! No Have a nice day! She barely looked at me as if she couldn't be bothered. This was teetering attitude and arrogance. So in a chipper tone, I said to her, "Thanks!" The whole interaction was just weird. She could have been having a bad day so I let it go. Back to second visit. After realizing she was going to assist me again, in my head i said here we go! Bingo! I called it correctly! Some basic customer service skills are needed as consumers don't have to shop here. I will not post about what my wife said after her experience! I will just recommend that management provide some training and role play. Beyond that, some people just simply should not be in customer facing positions. read more

Dropped in to purchase a replacement rear wiper blade. Didier assisted me with the purchase and attempt to install but we experienced some difficulties. After all the wipers in store were not the correct one and he placed an order for in store delivery fours later. I returned to the store four hours later and received my wiper! Great service and great value. Didier was very professional, knowledgeable, service oriented and friendly. Great job read more

AutoZone - Interior - Auto Parts & Supplies Near Me - Temecula, California

Shoutout to Andy for the help with the A/c gauge and taking the time to find the part description. The ac in our truck is broken and we have been driving around trying to find this particular part. All the other autozones were not able to print out a sheet with the info or locate the part. I appreciate the time he took to make sure we can fix the ac regardless if they have the part or not. Real customer service. We always get greeted, store is clean, and the prices are affordable. I definitely recommend this location. read more

AutoZone - Auto Parts & Supplies Near Me - Temecula, California

Omg Autozone's Andy and Diego saved my life! I was at a parking lot with my car battery dead. I was devastated. It was pitch dark outside and I had no triple A or nothing. I had nobody to turn to. As I was stuck in my car trembling I came across Autozone's google review and read something about battery change at Autozone. I thought Autozone sells auto parts only but I gave it a shot and called them. Andy answered the phone and after explaining my situation, without any hesitation, he sent Diego on my way to help me! He saved my life! I cannot thank Andy enough! I will never forget the kindness and humanity he's shown. I owe him so so much. He has a true hero's heart. Dear Autozone, please promote him to max! And Diego, I thank him a lot also! He was so detailed and thorough! He was extremely knowledgeable, highly skilled, yet precise in his works. It was cold outside and the battery cover was a bit challenging due to how it was built but he handled each piece with care like a surgeon, I was impressed. Ladies, you can rest assured with these gentlemen at Autozine. If I can give 10+ stars I would. Thank you so much gentlemen! read more

Went in today because having problems with my cars thermostat kept going up and down and air conditioner was also blowing not as cold air as normal. First young man i talked to helped me as much as he could. They then recommended i talk to another person instead, that he would be able to give me a better answer. I then spoke to 2nd young man and he came out to my car took a look and recommended some coolant to start with. We went inside (did not get his name) and I made the purchase of the coolant. CSR #21 receipt #787944. They then went out to my car, put in the coolant for me. I just want to say above and beyond he went. Both associates very kind and helpful. Awesome job! Thank you for having such great associates. read more

Grateful for the helpful staff here! Andy the manager had spoken with me over the phone first regarding my car battery and when I arrive he was professional, knowledgeable and I felt very confident about the battery I was getting. Hayden was the gentleman who installed it promptly, and he continued the professional service and friendly customer service! Big thanks to the staff at this location! read more

Just want to say thank you so much to Maren Leon! I called this Morning November 8th and spoke to Maren. I told him what the problem was on my son red pick up truck. I told him that his rear light wasn't working. Maren very kindly said to bring it in and that he would take a look at it. He fixed my son's rear light. I wish there were more gentlemen like this in every store. We truly need more people like him. Thank you Maren!! read more

Maran and Andy at this location went above and beyond the call of duty to have a much needed fuel pump assembly brought to the store on a thight schedule for me. My mechanic only had a small window due to other jobs and these guys helped me as though we were old friends. I don't see this everywhere and it was very much appreciated. Robert read more

Peter is the man! I was struggling to fix something on my car, and Peter took the time to patiently help me out with it until we figured it out and got it fixed. Peter has a great attitude, is extremely patient, has great work ethic and is an all-around great employee. It's always nice to have someone help you out, when you are having some difficulty, like Peter did today. read more

I am writing to commend Mr. Andy Garcia, Supervisor at AutoZone, for his outstanding assistance and exceptional knowledge in automotive parts and troubleshooting. This is the third time I've had the pleasure of receiving help from Mr. Garcia, and each experience has reinforced my appreciation for his professionalism, efficiency, and expertise. Every time I visit AutoZone to purchase parts, Andy has the immediate solution, not only in providing the correct parts but also in guiding me through proper installation and troubleshooting. His deep understanding of automotive needs allows him to resolve issues quickly, ensuring my vehicle is serviced accurately and promptly. Andy's ability to diagnose problems swiftly and suggest the best course of action is consistently impressive, saving time and providing invaluable guidance. Andy's positive attitude and willingness to help make each interaction a pleasant experience. Knowing that I may run into him when I visit AutoZone gives me confidence that I will receive the highest quality of service and support. Please extend my sincere appreciation to Andy Garcia for his ongoing dedication to excellence in customer service. His efforts not only enhance AutoZone's reputation but also make him an invaluable asset to customers like myself. read more

They lost my package I had ordered after they told me they'd hold it. The manager was nice though.

I have to give huge props to Marcus. He was an absolute legend helping me today. He went above and beyond and saved our Anniversary Day. Give this man a big raise he's so worth it. Did I mention they have great prices on high quality brake pads read more

I chose to buy new headlamps for my wife's car at AutoZone because they have a huge poster 2' x 3' in the window saying $10 off. I looked at my receipt and nothing was taken off. There's no phone number for customer service or complaints. I went back and talk to another cashier. He's telling me I'll see it on my website, it's not there also slackers read more

Stood in line to checkout while no less than 4 'staff' stood chatting to each other. Heavily tattooed youth eventually decided to help, I walked forward to be checked out, only to be told by him that he would be helping the young lady who Just walked in the doors, and would be behind me in the line Shopped at this store since it opened for all of my families vehicles. I, nor any of my family will set foot in this store again I realize AZ couldn't care less about me boycotting this store, but until they start employing people with an IQ over 50, we'll not be back read more

Great customer service! Went in for coolant, they typed in my car information, went and grabbed it for me. After paying, they checked to see if my car was cooled down enough to pour it in. After waiting, Larry came out and helped pour it in, even checked to see if I had a leak. Quick, easy, and painless experience read more

I like the crew at this location. Always friendly and professional. They are all willing to help. For those who live close to Winchester, this is a perfect place to get your oil recycled. I have yet to be told that there oil reservoirs are full. This place continues to deliver each time I visit at any given time of the day; even when I stop by before they close on Sundays. Autozone also has most of the aftermarket parts for any vehicle types. I'll certainly visit again soon. read more

Andy Garcia the manager was a life saver and so nice. Came in an hour before close and had a new battery and install for me instantly. Great service!! read more

Greg was so nice and helpful installing a replacement battery today for my husband! Great customer service! Highly recommended!

My battery died and wouldn't start with a jump...this was the nearest place, so I got a ride over there. I bought a new battery and Brian lent me a few of his personal tools on the "honor system". Wow...you just don't see that anymore. He was a huge help. Thank you, Brian! read more

visited my local AutoZone located at 40345 Winchester Rd, Temecula, CA, where I was assisted by two young professionals, Mr. Moran and Larry. I was looking for a car battery that would support my aftermarket stereo system, and Larry was extremely helpful, providing me with options that would best fit my needs. I appreciated his patience and willingness to help. Furthermore, not only was I provided with options, but Larry also assisted me with replacing the battery. I was pleased with their effective service and professionalism. I will be a happy returning customer. read more

Came in to buy simple part, and tried to check out. Had 4 colleagues just stare at you with "deer in headlights" look on their faces. We even asked if anyone could ring us up, still blank stares. They didn't want my money, so I left the store and went down the street to O'Reilly's. read more

I went in with a bad alternator today. The staff in the back were at lunch break, and Andy Garcia, with what looked to be a new employee, was helping a customer outside. When Andy came in, he immediately asked to help me out, and he also talked to his staff to get them all to the front and help with customers. The alternator I had that was bad had an old part number but Andy Garcia found the correct part and helped me warranty the part number. I have to say you dont run into a lot of people with good personality and overall drive to help someone out, But Andy did a great job! read more

I went to purchase motor mounts for a 2007 Camry and the transmission mount had a guide tip and the motor mount I got had it on the wrong side so I just broke the guide tip. The main motor mount had a broken stud so half way in the car I had to stop and get a car to drive to the autozone to replace it. What an inconvenience this trip was autozone needs to step up on the inspection of there products read more

AutoZone - Main motor mount with a missing/broken stud. Mid way in the job and had to stop to get it replaced ‍ - Auto Parts & Supplies Near Me - Temecula, California

Alex the manager is awesome. I visited this location a few days ago for a return on a product I have a warranty and I received top notch customer service Alex went above and beyond and I'm forever grateful. Thank you Alex read more

Andy was so helpful! I've been so stressed about my car issuses and Andy fixed every problem! He swapped out my battery for free with their warranty, replaced my headlight and filled my coolant! He was so nice and did it so fast! I was with my Mom she even hugged him! lol Thanks Andy! read more

This is the worst store EVER! Last week, we ordered online to pick up in the store. They seemed to be closed, so we went to the one in Menifee (they are always helpful and great unlike Temecula!) We had ordered over $133.00 in car parts for the Temecula (Winchester Road) AutoZone. WE ended up spending $155.00 at the Menifee AutoZone on the same day instead of getting them at the Winchester Road location. We assumed since the parts at Winchester Road in Temecula was NEVER picked up, we would not be charged; HOWEVER, WE WERE SOOO WRONG!!! AutoZone on Winchester Road in TEMECULA in fact DID charge for parts never given to the tune of $133.50!! WE called the AutoZone location on Saturday (Winchester Road in Temecula). A man mumbling his name and CLAIMING to be THE MANAGER hung up on me 3 (three) times! The RUDEST subhuman EVER! I kept calling back telling this jerk that ALL I WANTED WAS MY MONEY BACK SINCE I NEVER RECEIVED THE $133.50 in items! GEESH! Like that is TOO Much to ask of an alleged "manager"??? I phoned THREE TIMES to ask with my order number, my credit charge for $133.50 FRAUDULENTLY charged the same day that we PICKED UP the same parts in Menifee! This LOSER hung up 3 times. I kept calling having to threaten to report him to CORPORATE and write this YELP review! This is PATHETIC!!! No human should have to deal with subhumans trying to shut us down for simply trying to get our fraudulent charges REVERSED! How dare he!!!! What a pompous ASS! A simple CALM help. I was giving this jerk ALL of the numbers of the transaction that never transpired. Luckily I have all the documentation. I was giving this nasty guy ALL information telling him their STORE FALSELY CHARGED US!!! Fix it already. No matter how nice you are, he just did not want to do it and kept hanging up. I kept calling to let them know I would report him. And I hope this helps you all. DON'T give up! Be persistent. Today is Tuesday, and the charge is STILL there. Last resort is I will report it to my credit card company as fraud! You cannot charge people for things NOT RECEIVED!!! read more

I needed wipers badly. I came and bought some & Alex Z helped me out by installing them for me. He was amazing and had the best customer service. Thank you Alex for all your help. He's an asset to the company for sure. :) read more

Auto Zone in Winchester Road in Temecula have professionals and very friendly and knowledgeable staff . Been going there for years and never had a bad experience. One good example was an employee name Carlos Martinez. I went there this morning 14 March 2024 to ask for help why my RAV 4 head light was not working and he showed me why and even replaced the bulbs. Thanks a lot Carlos for your help and professionalism and specially acknowledging me and thanking me for being a USN Veteran. It really made me so proud read more

Great service ... glad they are close to our house. Patricia was friendly and professional. I went their after calling several others in Temecula to have a battery replaced for my wife's Hummer. Service was quick and they even installed it for me at no additional charge ... other places I called before heading out said that they don't offer the service and that I would have to do it. Thx Patricia and team auto zone ! read more

AutoZone - Auto Parts & Supplies Near Me - Temecula, California