Hard to find as this location is tucked away at the back of a parking lot. So glad we came here instead of attempting another Autozone location. We were greeted by multiple employees when we entered, Sascha was extremely helpful with looking up different engine filters for us and giving us options between quality and prices. We were in and out in a matter of minutes during to his assistance and not having to bubble around the store blindly. He was very friendly and happily gave us a military discount which they display loud and proud on their store front unlike their other competitors. Highly recommend this location! read more

O'Reilly Auto Parts - I love that they support our troops! - Auto Parts & Supplies Near Me - Temecula, California

Came in this morning helping a friend pick up some coolant for her car. She wanted to make sure that she was purchasing the right product. When we approached the counter the manager shook his head and laughed at us. Then said "well it's gonna be one of those Wednesdays!" WTH?!! Then shook his head and laughed again when she didn't know all the details of her car. He then tripled down and "mansplained" coolant to us! Again... WTH! When I made my purchase I told him that I have military Id and under his breath said "ohh of course". This is not the only time I've heard of the petty and rude behavior of the manager. My husband had an equally distasteful experience. I'm sorry if you are having a bad day. But that's a you problem and not a me problem. None of us (neighbor, myself and my husband) will not be back to this location if this is the type of customer service to expect. There are so many competing companies within a mile of this location. I choose to spend my hard earned money with a company that appreciates my business read more

Please train your employees. Ive been spending a lot of money there and getting rewards. Justin told me the rewards were available in my text messages. I searched all my messages, couldnt find anything and he was like "oh well". Then I searched my emails as he was checking me out and found $20 in rewards. It was too late to use them. Super disappointed he couldn't direct his customer to the reward. read more

Thank you Raymond and Kevin for putting on my new windshield wipers. They both helped me tremendously today. read more

This store customer service is bad every time I come in they give me an issue 0 care in the world

My husband walked in this morning at around 8am and one of the older gentlemen was vey rude and racist. My husband was trying to explain to him what our car problem was and he wouldn't even look at my husband or show interest in what he had to say. He was rushing and was not accommodating at all as he walked away to go back inside to take care of someone else. My husband finally said "thank you anyway" because he could not stand the rudeness. It was the first and last time we will come to this place. Beware if you're a minority, the rudeness will continue if no one address the issue. read more

Great service! My son took his Toyota Tacoma in on 4/28 around 5:30pm to replace the light bulbs for his headlights. The gentleman there were very helpful and kind! We will definitely be shopping at this location again. Thank you for such great service! read more

Great crew very helpful. Came in needed a scan. The did the scan and showed m what the code meant. Highly recommend. Very good customer service. read more

I was helped by Glenn at the store regarding my engine air filter. I was unable to find one anywhere in town but he located a unit and even installed it. Great experience and awesome service. read more

I frequent this store as it is close to home. I usually receive great customer service however today when I asked if they price matched their online store, the gentleman behind the counter nonchalantly said no. Even as I showed him the website price on my phone he didn't even bother to look up and all he did was shake his head and said nope. read more

I was in need of a new battery, and my battery was in awful shape, leaking battery fluid, and it had corroded the brackets that held it in place and in general was just a hot mess. Lloyd from the moment I walked in, was incredibly welcoming and friendly, and he took the time to help me take care of my battery replacement. I felt like it was necessary to leave him a review because of his exceptional customer service! Thank you, Lloyd! read more

Jimmy is the man, answered all my questions and was happy doing it. Everyone that works at this location is great and always helpful. It's great to see this type of customer service still exist. read more

I usually buy stuff here for detailing or car parts. I recently ordered some struts from here supposedly KYB struts which were a special order they said, so I waited for them to come in. They came in a tad late but I picked them up didn't ask or question them about them since I thought these were the ones I ordered. Apparently the struts they got me were FCS brand but when I was ordering them it says KYB on the screen. So I'm not even sure if I paid the correct price for a brand I didn't ask for. If that was the case I would of gotten some Monroe struts instead. I got them installed and was hearing loud spring noises when I go over little driveway entrances which was strange so I asked an employee at oreilys and they were like I would check with the mechanic who installed them maybe somethings loose. On my off day i got them checked and he told me they are not KYB struts and that I should ask oreilys about that. Probably a lemon product . Manager was like we don't offer KYB here and your receipt shows FCS. Then I'm like did I pay more for something I received which wasn't even my order? Like what's the warranty on these,he's like most have 30 days. Basically the manager didn't do shit or know that much about returns. So I called corporate and told them my situation and to let their district manager know too. Like I just want struts that I know what brand they are. Hopefully if they give me new ones or a replacement it would come with a installation fee too since I have to get the ones I have on now replaced.. Just bad service in general. I bet if it was someone else they would have done the same and complain too. Specially if their new and there making noises on little bumps. Either I got bad struts or that FCS brand just sucks. Now they want to replace it with the same brand since there's no other brand available. I've done my research about FCS they are reputable struts hopefully I get good ones this time. read more

Great store, employees at this location are awesome. An employee named Cougar helped me, and his helpfulness is why decided I needed to give a yelp review. I always thought of this place e as 5 star material, but unfortunately I'm not in the habit of giving yelp reviews until something exceptional happens. Keep it up O'Reillys read more

I've never had any trouble getting an O'Reilly Auto Parts to PRICE MATCH in my life. However, I spoke directly to the store manager at this location and he outright refused to match a competitor's price. So I drove down the street and spent my $75 with a competitor. I won't be shopping here again. read more

The two gentlemen that were working there today . they were wonderful They came out replaced my battery repaired everything at no charge Very professional and kind read more

Had a project and I ended up going to oriellys 4 times in one day, but Chris and Lloyd were super helpful every single time I showed up, always go to this specific oriellys, they're super helpful and friendly. read more

Dustin was amazing today. He helped me get my air filter I needed for my vehicle amongst other things I had issues with my vehicle. He is a gym for that company. Would highly recommend coming here and getting help with your vehicle. read more

I had an issue with DCH temecula where they completed a recall for my vehicle and there is a problem where it drained my battery. I headed back to the dealership and as always they wanted to charge even for the initial assessment. Anyway instead of arguing with the gentlemen that works there I headed over to oreilly for some actual help. Jennifer was able to help me and took time to assess my car and specifically spend about 20 mins determining if my battery or starter needed replacement. Needless to say that I will always trust this place rather than a dealership. Honest fast and to the point. read more

Love going her guys our awesome, in this store in particular there is a kid name Scotty, who goes above and beyond the call of duty, to help his customers, I've seen him help other customers and always trying to get there needs satisfied. Thank you Scotty for all you do. RA read more

Juan was professional and very helpful when he helped me replaced my rear brake lights that I purchased at the shop. I would definitely recommend any of my family members or friends if they need any help for auto parts to go see Juan. Thank you again for all your help Juan! :) read more

I would come back to this location again. Knowledgeable quick and were able to help me. I had called ahead to the location off Butterfield and 79 was told they had the battery I needed and that they would be able to install it. When i arrived an hour later they couldn't find it. The tone/vibe I got was that they didn't want to install it. So I had to go to this location which had two of the same battery I needed. I'm glad I went here instead. No issues at all. They were very willing to help! Shout out to Josh for being quick efficient and helpful! read more

Very helpful staff, from manager Ted to employees. Conveniently located a mile away from where I live. Highly recommended.

Dustin helped me greatly, I did some work on my car and forgot a nut on my battery. He help me with my problem in sick a professional and kind manner. Had an overall great experience. I thought I would have had to buy a new battery but he helped me out a lot. Thank you Dustin. read more

I have always had great experiences here. Recently had some problems with 02 sensors and Kevin was extremely helpful in getting me the parts I needed. read more

Came in on Tuesday for a battery. Kevin was very helpful and quick with purchasing and helping me by installing the battery. Thank you!

Got chains for my 2017 Toyota Tacoma trd sport. They worked in the mountains very well and I don't think I over paid. It's was 90 bucks with my 15% off and I should have these longer then my truck. It was painless. Place didn't have a line, no condescending parts guy, and no idiot behind the counter typing shit in for 10minutes acting like your ordering a new liver. read more

Called in with exactly what I needed Showed up 30 minutes later ... did not have it Pitiful read more

I came to look for a car part for my Ford focus and Kevin was the one helping me. He went above and beyond to help me get the part I needed and calling the dealership, checked online, searched for all the options for me to get the part. He was very polite and genuinely helpful. I just had to write a review about how exceptional he was. read more

Kevin did an amazing job! I don't know much about cars and he was kind enough to come out to my car and help us fill the brake fluid! He was very patient and knowledgeable! Great visit! Thank you! read more

From the moment I walked in Tanya had a smile and greeted me to ask me for my needs. The staff here is simply amazing, and I would definitely keep coming back for all my car part needs. Great job Tanya. I bought a brand new battery and she tested my starter And alternator as well. What a great feeling to know that the staff care about customers read more

I want to do a shout-out for JUAN !!! I called in requesting help to look up a style of brake pads that I had bought over a year ago. While I was on the phone he searched the system and he said he could not find them. So I told him that I would have to figure out what I'm going to do and then I hung up. A few minutes later it was O'Reilly's calling me back and it was Juan he told me he continued searching and found the part that I had bought over a year ago and it had the limited lifetime warranty. He could have blown me off but instead he continued searching and called me back. So if you're in Temecula go to the O'Reilly's on Nicholas Road and request Juan he'll be the man to give you the above and beyond service and help that you will need. read more

Worst decision I have made in a while. I ordered parts, and they were promised next day. My truck is in pieces and the parts are nowhere to be found. Customer service is unsatisfactory. They are constantly "sorry about that", and being put on hold indefinitely is counter-productive. I will never spend another dollar at an Orielly auto parts. Their location in Irvine isn't much better. I had the displease of working with both stores. So far my trips and calls to the store are in their teens. Absolutely OUTRAGEOUS!!!! Ryan R. read more

Josh was amazing! The staff inside the store were very helpful and friendly. I purchased new headlights for my car and Josh replaced them both free of charge. This is a great service! I will definitely be back for any additional items I might need for my car. read more

Thein, the assistant manager (I think) was hugly helpful when I came in to replace a battery on my truck. He not only helped me unload my old batteries he went thru my account and warranty, making sure everything was correct to get me the beat possible deal. The service was fast, efficient, and he was knowledgable and helpful. I normally don't go to O'Reilly's just because I live closer to Auto Zone but I will definitely be changing my business over in the future due to the helpful customer service here. read more

Just wasted my time heading to this little auto store because the kids in there probably closed up early because they we being lazy, the hours say 10 pm on Fridays on every page I see, google maps,yelp, their own web page and yet the kids working just closed the doors I guess, it was 9:28 and the doors were locked. Kid tells me through the window all their computers were shut down too other wise he said he'd let me in, what ever that was supposed to mean so basically it was a very unprofessional and depending how staff responds to this will determine if I go back or just go back to using the pep boys a few blocks past o'reilley's further from my house read more

Joshua personally came out to see why my trunk wouldn't latch. He went in and got a tool and tightened a part and now I'm safe and happy again! I will always keep coming back here for my car supplies! Thank you! read more

My son and I went there today to return a master cylinder that didn't match the one on our car. The problem was that no matter where we looked we couldn't find the one that was on our car. The gentleman that helped use took time and researched the correct part for us on his cell phone. He couldn't find the correct part on the store computer, so he pulled out his phone and searched until he found it. Great service. read more

My second time at this location and it was another awesome experience! I walked in and I was right away greeted. I went in because my trunk latch was not working and Juan without hesitation came out to my vehicle checked it out and fixed it right away! He was very knowledgeable, pleasant and professional. very happy customer !!! I rather travel a bit to get better customer service! I had gone to the one by my house on Jefferson less than a mile away and did not get any customer service there. Thank you Juan!! You made my day!! read more

I will always come here first when I have a problem with my car. They are always so helpful and go way above anywhere else I've been to explain things to me and help save me money. As someone who knows very little about cars, many places including the Honda service center have charged me so much money just to " diagnose" my car, and then not offer any advice on the most economical way to fix it. The staff here are always friendly and honest and have helped me save money on several occasions. The Assistant Manager Thien is a great example of excellent customer service. I highly recommend this place. read more