My experience at this school was very mixed. I want to start by recognizing the instructors because…read morethey truly made a positive impact on my education. Ms. Silva and Ms. Brooke were amazing teachers who clearly care about their students and love what they do. They created a supportive learning environment and taught us a lot during my time there.
I would also like to acknowledge Mr. Alex, who always had great energy and was very helpful. Ms. Danni at the front desk was also always kind and welcoming to students.
Unfortunately, my experience with the administration caused me a lot of stress throughout my time at the school. My interactions with the financial aid advisor, Danielle, were often negative and discouraging. There were times when I was struggling financially and trying to communicate honestly about my situation. Instead of feeling supported, I felt like there was little understanding or compassion.
For example, when I first enrolled and mentioned that I needed to discuss the monthly payments with my mom because of how expensive it was, I was told by Danielle "this school might not be for you." That comment was very discouraging and set the tone for many of my experiences moving forward.
At one point, I was not allowed to attend school for over a week and a couple of days due to a payment issue, even though I had already communicated with danielle the exact date that I would be making my payment. When I did pay, it was nearly about $1,500, but I had already lost valuable time and hours. This situation was very frustrating because students are charged $20 per hour for any time beyond their contracted completion date. Being prevented from attending school caused me to fall behind, and now I am expected to pay for overtime hours that resulted from a situation where I was not allowed to attend, even though I wanted to be there.
There was also a time shortly after making that payment when the traffic light at Nordhoff and Tampa was out, causing heavy traffic in the area. This was something that had already been communicated to the school by multiple students. Because of this delay, I arrived late and was sent home, which was extremely frustrating after paying such a large amount to return to school.
Additionally, I was once sent home by Ms. Melissa, the night instructor, for not having my book with me. What made the situation more frustrating was that she waited until the end of the lesson to send me home. During that same situation, she claimed that I was falling asleep in class, which was not true. I emailed Jill and asked if the cameras could be reviewed to verify this. I was told the situation would be looked into and that I would receive a response, but I never heard back.
Overall, these experiences caused a lot of unnecessary stress and made me feel unsupported during my time at the school. I truly appreciate the instructors who work hard and care about their students, but unfortunately my experience with the administration overshadowed those positives. Because of this, I would not recommend this school.