We should have read the previous reviews before deciding on this company. The cleaners called at 8am the morning they were scheduled to come. They wanted to come right then, but were not scheduled until noon. My husband was firm and they ended up arriving on time. They cleaned two rooms and stairs which should have cost $100, but we got charged $150. Ray was very rude on the phone and said he would not think of honoring his quote and we would need to pay the full price! Very poor customer service! We will definitely not be using this company again! It is hard to believe they have been in business since 1974 considering their terrible customer service. read more

If I could give this place 0 stars I would. I never been so pissed off dealing with a company. They have a deal on LivingSocial for $49 up to 3 rooms and 700 Sq FT. I was happy to sign up for 2 different locations. One was no more than 400 SQ FT and another no more than 550 SQ FT. I talked over the phone with a rep to arrange a time and date and I was happy to hear that they would get to me today. He did inform me that if there was " extreme "conditions that there would be extra charges. He was also informed that both were high traffic retail locations. Later when the cleaners arrived, they immediately mentioned that our floors were under extreme conditions which would cost us $99 additional. I told them sorry then I have to cancel because its out of my budget and it wasn't expecting to pay triple. The cleaners left and then I got a call from the rep immediately asking why I wanted to cancel so I told him that I didn't expect the price to triple. I thanked him for his help and I apologized that things couldn't work out. Then I got a call from them again and it was a rep. He started talking to me in a condescending tone " Did you not hear what I said over the phone?" I told you before you came that there would be extra charges! " I told him that I wouldn't know what's extreme or not, I paid $69 per visit before to another company. I thought I would just save some money this time around. " Well that's not how it works and you should have known because I told you. I told him I wasn't a carpet professional and that's why I asked for help and my previous experience ordering other places. Then he continued to just badger me!? I was so shocked and I asked him are you trying to lecture or vent to me right now? " YES, I am! I You should have known about everything before .....- I couldn't listen to such his pathetic tirade and I hung up during that point . I can't believe a business would call me back just to tell me off over the phone. Straight from their website: "Here at Miller's Carpet Care we pride ourselves in our quality carpet cleaning services. Our carpet cleaners are certified and possess 40 years of exceptional carpet cleaning experience. Besides providing superior carpet and rug care, we specialize in all floor types and furniture coverings. Contact Miller's Carpet Care today for a risk-free cleaning services estimate." I hope this business burns to the ground! Extra credit for terrible service by following up with me to tell me off.... read more

I am disgusted with this company and hope that no one has to experience the underhanded business men that are associated with this company. We had agreed upon a price and after trying to up-sale my us on the deep cleaning we declined and shortly after the representative went to my husband in another room who had no clue of the previous arrangements and made arrangements for the up-sale. After expressing my concern and discontent I was addressed with the most disrespectful condescending individual I had ever encountered. I will NEVER give this company my business again. FURIOUS IS AN UNDERSTATEMENT. read more

I got a coupon in the mail and decided to try Millers carpet. Ray was fantastic! He was very friendly on the phone and explained all their services. Even though I didn't need next day it was offered. Then Sam came out and was amazing, very knowledgeable and ensured I got everything I needed without over selling. I highly recommend Millers!! read more

I should have read the reviews here first before I Hired them. I bought a Groupon online thinking I was getting a great deal.. Wrong! First when I called the owner Ray, i was still shopping around. The second time I called I had asked if there were any hidden fees with the Groupon. He mentioned there would be a 5$ charge for going to a further location and depending on the areas in the carpet it would be optional to get it deep cleaned at an additional price. At the end of our conversation he became aggressive saying he'd need to know my answer in 10 min seeing that's it's a busy season. I thought that was rude but since it was such short notice I decided to go w them anyways. The technician who came out was named Andrew. Let me tell you they're customer service skills lacks greatly! He tried selling me all these additional things making me pay more then double my Groupon. (I purchased the 89$ for 1000 sqft and he wanted to charge me an additional 120$) my carpet was not that bad! He was trying to rip me off and was trying to make me feel bad about wanting to use my card for the 5$ fee. Sorry I don't carry cash! He followed me to the store and was not polite at all! Once he was done he didn't explain to me how long it'll take to dry or give me footies so I could walk on the carpet. I'd rather pay more for better customer service then to feel uncomfortable in my own home! I'll never give them my business again! read more

I am disappointed that I even had to give them one star. As a small business owner myself I am shocked at the service and the product that this company puts out. I had my couches "cleaned" and shampooed. They did not vaccuum the couches though and left my "cleaned" cushions in the filth that gathers under the cushions. When they dried we had hard spots all over.. our couches were no longer comfortable because of the ruff patches left all over the arms, pillows, ottoman etc. When we contacted the owner he was very snide and for lack of a better word a total jerk. He left my husband shocked and me very upset I had spent $260.00 on a cleaning job we will have to hire someone else to fix. He did agree to have someone come out and redo the couches. When the same guy came out I showed him the issues of all the hard spots littering my furniture and he tried to tell me that my couches were old (my couches are beautiful) and then saying something must have spilled (we don't allow food or drinks on our couches) pretty much trying every excuse in the book. As I was explaining that we have never had spots of hard rough patches he interrupted me and spoke over me to which I had to remind him that I was speaking and he needed to show some respect and listen. I then told him that after he washed my pillows and cushions he set them on top of an un clean surface that he never vacuumed. This is the kicker he says, " we never vacuum even when we clean carpets and I don't even have a vacuum." His machine is one big vacuum!!! I cannot believe the dishonesty and disrespect that I have received from millers carpet care. He did end up kind of vacuuming and went over my couches pillows and cushions again. I was still left with rough patches littering my furniture and now I have to spend more of our hard earned money to fix what they call "cleaning". I will be contacting the Better Business Bureau to file a complaint, and hopefully save other families from having the same experience we had. read more

Horrible does not even begin to describe this company. I called upon them because I had someone track in mud dog/foot prints and I am just so anally clean that I had to have it cleaned as soon as possible. For $300 dollars you would have thought all "stains" would have lifted and my carpet appear brand new again. That's what I get for thinking!!!!! Andy comes in and says yea, yea it will work (liar!) did I mention I was anal? So I asked the guy over and over again as we walked the house so you are sure all of this will come out? How he can sleep at night is beyond me, nothing lifted everything is still there! When I spotted something after he so quickly tried to get out the house I said oh well things like drinks, kool aid, blah, blah blah doesn't come out. I said that is none of those things it shouldn't be there. He kept trying to shove the invoice to have me sign (which I was refusing to do so) He got so annoyed at me and made a point to let me know he was double booked and needed to leave to just sign already. Well when you are home alone and you have a stranger in your house that all of a sudden doesn't seem so nice signing seemed right at the time. They won't refund you your money and I am thinking that a visit to Small Claims Court sounds appropriate in this case. I have never felt so duped in my life and I want my money back. read more

This is far the worst carpet cleaning service I ever had and experienced. First of all they only steam clean I asked for carpet cleaning and stain removal, that didn't happen, I asked for tile cleaning and grout cleaning which I have done personally, I know it's not easy so when the charge was 400 for services I know why it's hard work or you got a really good machine that expensive and that is ok. The owner has no customer service skills what so ever. I still had dirty floors and I yelled and complained for being an unsatisfied customer I got 100 bucks I will never ever use this guy again look out cause he will have to change the name of his company. Google has low ratings for him and so does yelp read more

In preparation for family to visit in July we hired Miller Carpet cleaners and glad that we did. Setting up an appointment was super easy. Ray and Michael were the service professionals that showed up. Prior to the service arrival Ray called to keep me posted on their ETA. Both gentlemen were very kind and professional. Ray reviewed each area prior to cleaning to search for stains and other carpet. Ray did offer sanitation option and I agreed. It was an additional cost but presented in a no pressure manner. Made sense for us as we have pet stains. We have had our carpets cleaned before but never have they looked this good plus the rooms smelled super fresh but not strong smells. We were so pleased that we asked Miller to come back and steam clean our bathroom floor plus take large rugs for cleaning. Everything was completed to our satisfaction. We will definitely do business with Miller Carpet cleaning in the future. read more

If i could give this company 0 stars i would, the owner Ray is a complete piece of work and has no customer service skills to speak of. I called to make a complaint about the contractor they sent out about him being rude and rushing through the job. Ray stated that was not the case even though he was not there and that they have a truck mount system and that there was NO way that that would happen. I didn't expect miracles but i did expect some difference in the carpet which did NOT happen. He was condescending and tried talking to me like i was a 5 year old, he wouldn't let me talk and kept raising his voice over me, i finally had to just hang up on him, i guess this is how he keeps from having to go back out to places he bullies his customers, and refuses to listen to any other point of view than his own. Paying for this service was a complete waste of time and money i should have just keep my money and saved myself and my father the hassle of dealing with this incompetent company. read more